SAP Cloud ALM provides value to customers by:

• Safeguarding business continuity – Identify the source of disruptions, and accelerate problem resolution to minimize downtime of the end-to-end business processes
• No need for license or subscription fees – Customers own SAP Cloud ALM already. Usage rights(opens in new tab) are included in SAP Cloud Service Subscriptions, and in SAP Enterprise Support or Product Support for Large Enterprises on-premise maintenance agreements.
• Supporting decision making – Increased transparency and the holistic view of the IT landscape allow customers making better decisions both regarding IT operations and process governance
• Reducing cost of ownership – SAP Cloud ALM is a SaaS solution. SAP takes care of hardware investments, operating the ALM solution, and maintaining it.
• Accelerating time to market – Faster implementation of business processes based on best practices and automation of activities (e.g., testing) allows to reach project results earlier (with less costs) and to gain competitive advantages

There is no license for SAP Cloud ALM. According to the SAP Cloud ALM usage rights, customers with SAP Cloud Service subscriptions containing Enterprise Support, cloud editions, with SAP Enterprise Support, or with Product Support for Large Enterprises are entitled to use one SAP Cloud ALM tenant per customer number free of charge.

Customers can select their preferred data center location When requesting an SAP Cloud ALM tenant, customers can select their preferred data center location. Please refer to the technical information(opens in new tab) on the SAP Cloud ALM homepage for more information regarding SAP Cloud ALM data center locations.

Please refer to How to get started with SAP Cloud ALM to learn about requesting SAP Cloud and doing the basic configuration.

An interactive table supported solutions is available in the SAP Help Portal. This includes cloud services and on-premise systems.. 

Yes, SAP Cloud ALM supports all types of implementation and change projects, including the conversion from ECC to SAP S/4HANA Cloud, private edition. Please refer to SAP Cloud ALM for Implementation(opens in new tab) and lean selective data transition(opens in new tab) for details.

Yes, SAP Cloud ALM is a central monitoring platform for the entire solution landscape, including custom apps and extensions built on SAP BTP. This helps e.g., to locate process disruptions, to identify communication issues between SAP applications and custom applications or extensions built on SAP BTP, or to check the performance of the extensions. Please refer to the SAP Cloud ALM for operations(opens in new tab) overview for details.

SAP provides new SAP Cloud ALM functionality and extends existing capabilities frequently. Information about the enhancements is published in the Whats New section(opens in new tab) of the documentation. In addition, we provide What’s New sessions(opens in new tab) each quarter.

• SAP provides various offerings to support the transition from SAP Solution Manager to SAP Cloud ALM (entries marked with * are planned to be provided in the future):
• Readiness Check for SAP Cloud ALM
• Transition Methodology to SAP Cloud ALM
• Roadmap and Implementation Services
• Tools for selected data transfer of solution documentation and test cases *
• APIs for data transfer and 3rd-party integration
• Guidance for typical customer situations

Details are available at Transition to SAP Cloud ALM

For more information regarding SAP Cloud ALM please refer to:

• General information on the SAP Cloud ALM homepage
• Solution documentation in SAP Help Portal
• Educational material in SAP Cloud ALM Learning Portal
• SAP Cloud ALM details for Implementation, for Operations, and for Service
• Discussions and best-practice sharing in ALM Community
• Local and virtual ALM events and recordings