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Technical Assistance
Request product support from SAP
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Non-Technical Assistance
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Technical Assistance
Request product support from SAP
Non-Technical Assistance
Request non-product support or provide feedback on SAP Support Portal site
Key Features:
Learn more from the overview presentation (PDF) and the What's new in Q1/2023 (PDF). For the strategic overview on all of SAP's operations platforms, check out the whitepaper on "Operations of cloud-centric and hybrid SAP solution landscapes".
For further details, please check the SAP Cloud ALM for Operations - Expert Portal.
Register to the SAP Cloud ALM Quarterly Updates to learn about about new functionality in SAP Cloud ALM. Here you can also find slides and recordings of previous SAP Cloud ALM quarterly updates webinars.
This video gives you an overall impression, how SAP Cloud ALM for operations can help you in minimizing operations costs and maximizing operations efficiency by giving you full transparency of your cloud solutions in a simplified and visualized way.
Please find more videos on SAP Cloud ALM for Operations on the official SAP Services and Support YouTube Channel.
SAP Cloud ALM for operations empowers customers to understand the health of SAP business solutions:
Provides full stack monitoring and alerting covering business processes, integration, users, applications, and the health of cloud services and systems
Acts as collaboration platform between LOB and IT
Allows to conduct root cause analysis on technical as well as on business process level
SAP Cloud ALM for operations enables customers to increase operations efficiency by automating corrective actions as well as regular operations tasks
SAP Cloud ALM for operations helps to predict anomalies in business process and application operations by event correlation and learning out of the collected data (AIOps)
SAP Cloud ALM for operations provides transparency regarding availability of business services including business downtimes, business events and business SLA's
Business Process Monitoring
Integration & Exception Monitoring
Real User Monitoring
Synthetic User Monitoring
Job & Automation Monitoring
Configuration & Security Analysis
Health Monitoring
Supports health checks for customer built cloud services and on-prem systems including trends and usage metrics
Business Service Management
Intelligent Event Processing
Adoption of a cloud-first strategy with Business Process Monitoring and Integration Monitoring in SAP Cloud ALM for operations.
SAP Cloud ALM enables us to connect all of our cloud products to better streamline our daily operations.
Thanks to Business Process Monitoring and Real User Monitoring applications enabled in the SAP Cloud ALM solution.
Megger introducing Integration Monitoring in SAP Cloud ALM for operations as a vital addition to their business.
Based on SAP Cloud ALM, we have implemented several use cases for integration monitoring, health monitoring, and real-user monitoring, which has given us the transparency for the cloud services we are looking for.
We use business process monitoring of the SAP Cloud ALM solution to keep an eye on the flow of documents through our processes.
In addition to securing our system's health, SAP Cloud ALM provides valuable insights based on integration, exception, job, and automation monitoring.
SAP Cloud ALM has been a critical tool for managing our SAP landscape seamlessly integrating monitoring to our 24x7 Service Desk for production support.