Learn more from the overview presentation (PDF).
How SAP Cloud ALM for operations can help in the governance of End-to-End Processes of the Intelligent Enterprise is explained in this video.
For further details, please check the SAP Cloud ALM for Operations - Expert Portal
Monitoring: Integrated and powerful monitoring with focus on business processes, integration, users and application aspects
Analytics & Intelligence: Out-of-the-box root cause analysis with Business Process Improvement and Technical Analytics based on advanced analytics & prediction
Event & Alert Management: Use case specific alert calculation including alert clustering plus intelligent event processing
Operation Automation: Reactive/Proactive execution of operation flows to avoid repeating tasks and increase overall operation quality
Business Process Monitoring
The Business Process Monitoring app in SAP Cloud ALM for operations supports the detect-to-correct lifecycle of SAP Cloud solutions along the end-to-end processes of the Intelligent Suite.
Business process monitoring aims to provide transparency about the end-to-end process health based on predefined key performance indicators (KPIs). It enables both line-of-business users and IT users to directly identify business process disruptions across the entire system landscape, and to react to anomalies before critical situations arise.
The objective of this app is to ensure smooth business operations without disruptions, and to increase the quality and performance of the business process execution.
The purpose of Integration Monitoring is to provide transparency for the data exchange processes. It supports the monitoring for peer-to-peer interfaces as well as interfaces using orchestration platforms and provides a unified user experience for all interface types using a common look-and-feel and handling pattern.
Integration Monitoring closes the gap between IT and Business. The correlation of integration artifacts provides end-to-end visibility in interface calls and message flows cross all involved cloud services and systems.
Users of Integration Monitoring can analyze the actual processing of interface calls and message flows including possible technical or business-driven root causes.
The purpose of Job Monitoring is to provide transparency about the current status of automation processes regarding execution status, application status, start delay and run time. It supports the monitoring jobs running on the different platforms with a unified user experience using a common look-and-feel and handling pattern.
Real User Monitoring
The purpose of Real User Monitoring is to provide transparency about the usage (executions) and the performance (response times) of user interactions. It supports the monitoring request executions from different platforms with a unified user experience using a common look-and-feel and handling pattern.
The basic concept is to get all user interactions and the relevant server requests which are the correlated in the Real User Monitoring application. Request executions are rated not based on fixed thresholds but on historical values.
Real User Monitoring shall help IT users and Business users to understand how often applications are executed and what is the response times for the end-users.