Contact Us

Contact Us

Use one of the support paths below to request assistance from SAP

Contact Customer Interaction Center

For Non-Technical Assistance

The Customer Interaction Center is available 24 hours a day, 7 days a week, 365 days a year. CIC provides a central point of contact for queries such as existing incidents & SAP for Me navigation, S-user ID & Universal ID. If you have any questions about these or other support topics, please do not hesitate to contact CIC.

Explore SAP Support: CIC [video]

To learn more about SAP Support, please review Getting the Most From Your Support.

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The Customer Interaction Center can:

  • Assist with issue management such as case creation, or updates or escalations on existing cases.
  • Guide you through support resources in the SAP for Me
  • Assist with User Management such as S-Users management, authorization inquiries or password reset help

  • Locate your licensed software from the Download Center
  • Provide assistance with License Keys request questions, creation or deletion of systems
  • Request a remote service on your behalf, and confirm all prerequisites, to ensure a successful service booking

Contact SAP Product Support

For Technical Assistance

If you are experiencing an issue with the functionality of your SAP solution, and you are unable to find a solution using the SAP Support Knowledge Search, you can access the following channels through the Get Support card in SAP for Me:

  • Create a case
  • Expert Chat
  • Ask an Expert Peer (not yet available in SAP for Me)
  • Schedule an Expert 

Get Support

Learn more about all of the channels available to you in the Get Support application

Or use SAP Built-In Support if your SAP solution is already supported. Learn more

Additional Resources

SAP Help Portal

Search Product Documentation

SAP Community

Collaborate with Experts & Peers

Contractual Questions

Submit your Question

Support Portal Feedback

Provide Feedback

Other SAP Support Websites

For acquired companies, additional support information is available on our Acquired Companies support page.

SAP Ariba

Support for Ariba customers (buyers) can be found on Ariba Connect.

Ariba Connect

 

For Ariba end-user support and suppliers:

Contact Ariba Support
Self-help Support Resources

SAP Fieldglass

SAP Fieldglass Administrators, Program Office Managers, and Manage Service Providers should contact support via SAP for Me.

Application Support


For SAP Fieldglass end-user support (including workers, suppliers, and buyers):

SAP Fieldglass Help Center

SAP Concur

Authorized support contacts please use the support contact number that was provided. For general inquiries please:

Contact Support