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Need to ask for help from SAP? See the support paths below to request assistance.

Non-Technical Assistance (CIC)

The Customer Interaction Center (CIC) is one of the interfaces between customers and the SAP Support organization. It is available 24 hours a day, seven days a week, 365 days a year, and provides a central point of contact for assistance with non-technical queries such as:

  • Existing customer incidents assistance, such as status requests, speed up, escalation requests
  • SAP ONE Support Launchpad and SAP Support Portal navigation and applications assistance; examples: User Management, License Key requests

  • S-User administration questions; such as unlocking users, help with authorizations, and password resets
  • Remote service requests

To learn more about SAP Support, please see our reference guide, Getting the Most From Your Support.

Technical Assistance

If you are experiencing an issue with your SAP products, and you are unable to find a solution using the SAP Support Knowledge Search, you can report an incident, start an Expert Chat or Schedule and Expert session with SAP Product Support.

SAP Support Portal Feedback & Contract Related Questions