The Customer Interaction Center is available 24 hours a day, 7 days a week, 365 days a year. CIC provides a central point of contact for queries such as existing incidents, SAP ONE Support Launchpad & SAP for Me navigation, S-user ID & Universal ID. If you have any questions about these or other support topics, please do not hesitate to contact CIC.
To learn more about SAP Support, please review Getting the Most From Your Support.
The Customer Interaction Center can:
If you are experiencing an issue with the functionality of your SAP solution, and you are unable to find a solution using the SAP Support Knowledge Search, you can use any of the following channel (click on the links below to learn more about each channel):
Or use SAP Built-In Support if your SAP solution is already supported. Learn more on SAP Built-In Support
For acquired companies, additional support information is available on our Acquired Companies support page.
Support for Ariba customers (buyers) can be found on Ariba Connect.
For Ariba end-user support and suppliers:
Review the contact options to work with the multilingual Fieldglass application support team.
Authorized support contacts please use the support contact number that was provided. For general inquiries please:
Qualtrics customers can use the Qualtrics support website.