Users & Authorizations

User Management

Request and manage user IDs for your company. Assign the appropriate authorizations, and specify which customer or installation numbers they have access to. You will require the authorizations Edit User Data and Edit Authorizations.

My Important Contacts

The My Important Contacts report provides a list of contacts, at your company, that have special functions (Super Administrator, Cloud Administrator, Security Contact and more) listed with SAP.

My Authorizations & Functions

Review what access levels you have when using support applications and see if you are assigned any important functions in relation to supporting an SAP product.

Administrator Concept

Administrators are S-users who have the authorization to administer other users. They can request any number of S-user IDs and maintain their authorizations.

Note: that administrators can only assign those authorizations that they have been granted themselves.

Therefore, administrators are usually assigned all or almost all authorizations. However, a customer can also define administrators who only have a few authorizations, just sufficient to administer users. Depending on the set of authorizations an administrator has, SAP distinguishes between the following administrators:

Super Administrators

Super administrators have all authorizations for all applications in the SAP ONE Support Launchpad at the highest possible level, such as for all installations under the customer number (and in case of a Customer Center or Expertise for all customer numbers under the CCoE).

Learn more about Super Administrators

Cloud Administrators

This applies to customers who have licensed an SAP cloud product.

Cloud administrators have all authorizations that are required to fulfill all SAP cloud-related tasks in the SAP ONE Support Launchpad at the highest possible level. SAP creates the first S-user for new cloud customers and assigns this user these authorizations.

Learn more about Cloud Administrators

User Administrators

User administrators are users who have the authorization to grant all authorizations that they have themselves to other users or revoke them. They are responsible for creating and administering S-user IDs.

Learn more about User Administrators

Frequently Asked Questions

You are able to view your existing authorizations in the SAP ONE Support Launchpad's My Profile section.


If you forgot your logon details, you can retrieve and reset your own password. Otherwise, contact SAP Support for password issues.


Use the XX-SER-SAPSMP-USR component to report an incident about user data issues.

Yes, for value contract customers, multiple customer numbers (often representing different subsidiaries of a corporate group) can be bundled in a feature called a "Customer Center of Expertise" (CCoE).

Learn more from the help file about the user, authorization and administrator concept as well as reading the SAP Note 981170 about the CCoE concept.