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Technical Assistance
Request product support from SAP
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Non-Technical Assistance
Request non-product support or provide feedback on SAP Support Portal site
Technical Assistance
Request product support from SAP
Non-Technical Assistance
Request non-product support or provide feedback on SAP Support Portal site
Manage user IDs for your company. Assign authorizations and specify customer or installation numbers for access. You will require the authorizations Edit User Data and Edit Authorizations.
Find contacts at your company who have special functions such as Super Administrator, Cloud Administrator, or Security Contact, listed with SAP.
Review what access levels you have when using support applications and see if you are assigned any important functions in relation to supporting an SAP product.
Service Partner Users – Authorize a partner's S-user to manage support cases on your behalf
Administrators are S-users who are authorized to add and administer users and authorizations. Administrators can only assign those authorizations that they have been granted themselves. SAP distinguishes between the following types of administrators, based on their authorizations:
Super administrators have all authorizations for all applications in the SAP ONE Support Launchpad and the SAP for Me customer portal at the highest possible level, such as for all installations under the customer number (and in case of a Customer Center or Expertise for all customer numbers under the CCoE).
This applies to customers who have licensed an SAP cloud product.
Cloud administrators have all authorizations that are required to fulfill all SAP cloud-related tasks in the SAP ONE Support Launchpad or the SAP for Me customer portal at the highest possible level. SAP creates the first S-user for new cloud customers and assigns this user these authorizations.
User administrators are users who have the authorization to grant all authorizations that they have themselves to other users or revoke them. They are responsible for creating and administering S-user IDs.
Your super-administrator or cloud-administrator can grant you more authorizations.
You are able to view your existing authorizations in the SAP ONE Support Launchpad's My Profile section.
If you forgot your logon details, you can retrieve and reset your own password. Otherwise, contact SAP Support for password issues.
Use the XX-SER-SAPSMP-USR component to report an incident about user data issues.
Yes, for value contract customers, multiple customer numbers (often representing different subsidiaries of a corporate group) can be bundled in a feature called a "Customer Center of Expertise" (CCoE).
Learn more about the user, authorization and administrator concept and the CCoE concept in SAP Note 2632518.