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Users & Authorizations

User Management

Manage user IDs for your company. Assign authorizations and specify customer or installation numbers for access. You will require the authorizations Edit User Data and Edit Authorizations.

My Important Contacts

Find contacts at your company who have special functions such as Super Administrator, Cloud Administrator, or Security Contact, listed with SAP.

My Authorizations & Functions

Review what access levels you have when using support applications and see if you are assigned any important functions in relation to supporting an SAP product.

Manage Users & Authorizations in SAP for Me

 Assigning authorizations to S-user ID for case creation in SAP for Me [video]

View Important Contacts in SAP for Me

Service Partner Users – Authorize a partner's S-user to manage support cases on your behalf

Documentation | Recording

View Authorizations & Functions in SAP for Me

General

Get started with your S-user ID

Email guidelines for SAP Universal ID and S-user IDs

S-user lifetime process

SAP Multi-Factor Authentication (MFA)

 

P- or S-user password change and reset

Resetting the SAP Universal password [video]

SAP Universal ID password change and reset

SAP Universal ID

Whitepaper and Policy

One Identity for Life (SAP Thought Leadership Paper)

Identity & User Management Policy

Administrators

User, authorization and administrator concept

Online help: User management

User Onboarding Token

Administrator Concept

Administrators are S-users who are authorized to add and administer users and authorizations. Administrators can only assign those authorizations that they have been granted themselves. SAP distinguishes between the following types of administrators, based on their authorizations:

Super Administrators

Super administrators have all authorizations for all applications in the SAP for Me customer portal at the highest possible level, such as for all installations under the customer number (and in case of a Customer Center or Expertise for all customer numbers under the CCoE).

Learn more about Super Administrators

Cloud Administrators

This applies to customers who have licensed an SAP cloud product.

Cloud administrators have all authorizations that are required to fulfill all SAP cloud-related tasks in the SAP for Me customer portal at the highest possible level. SAP creates the first S-user for new cloud customers and assigns this user these authorizations.

Learn more about Cloud Administrators

User Administrators

User administrators are users who have the authorization to grant all authorizations that they have themselves to other users or revoke them. They are responsible for creating and administering S-user IDs.

Learn more about User Administrators

Frequently Asked Questions

Your super-administrator or cloud-administrator can grant you more authorizations.

 

You are able to view your existing authorizations in SAP for Me's Users & Contacts section.

 

If you forgot your logon details, you can retrieve and reset your own password. Otherwise, contact SAP Support for password issues.

 

Use the XX-SER-FORME component to create a case about user data issues.

Yes, for value contract customers, multiple customer numbers (often representing different subsidiaries of a corporate group) can be bundled in a feature called a "Customer Center of Expertise" (CCoE).

Learn more about the user, authorization and administrator concept and the CCoE concept in SAP Note 2632518.