Welcome

Your New S-User ID – Your Key to the SAP Ecosystem

Your new SAP Support user ("S-user") ID gives you access to support tools, product documentation, training courses, and many more service and information offerings.

Which websites does the S-user ID give you access to?

Check out the SAP ONE Support Launchpad

Tips:

On your first visit to the launchpad, you will be asked to select your roles. Your roles determine what tiles are displayed in the launchpad, and they help to filter results retrieved through the launchpad's central search: For instance, customers with an SAP on-premise solution will not see cloud-related SAP Notes and Knowledge Base Articles. You can always change your role assignment in your user profile and add more tiles to your homepage by entering the tile catalog.
For many support applications in the SAP ONE Support Launchpad, visitors may also need special permissions amended your authorization profile. Otherwise, you have read-only access to the launchpad. To request authorizations, contact one of the administrators in your company
Notifications provide critical real-time information, for instance incident status changes or updated information that you had earmarked. Get an overview of notifications and opt-in to email or SMS text message alerts from sources in the launchpad's Notification Center.
To benefit from notifications, specify an e-mail address and phone number in your user profile.