Your New S-User ID – Your Key to the SAP Ecosystem

Your new SAP Support user ("S-user") ID gives you access to support tools, product documentation, training courses, and many more service and information offerings.

Which websites does the S-user ID give you access to?

The SAP Support Portal is your primary destination for all support-related questions. It provides easy and fast access to support and maintenance information, services, and tools. Though most of its pages can be accessed without logon, some require you to enter your S-user ID and password.

The tiles in the SAP ONE Support Launchpad visualize critical key performance indicators about your solution landscape at a single glance. Intuitive applications help you perform support tasks by guiding you through the process: Find answers to technical problems; report incidents; get status updates for your SAP cloud products or maintain your on-premise solutions.

Your S-user ID gives you access to other important websites: Join discussions in the SAP Community, book an SAP training course, purchase products or services from the SAP Store, or download product documentation from the SAP Help Portal.

Check out the SAP ONE Support Launchpad


  • On your first visit to the launchpad, you will be asked to select your roles. Your roles determine what tiles are displayed in the launchpad, and they help to filter results retrieved through the launchpad's central search: For instance, customers with an SAP on-premise solution will not see cloud-related SAP Notes and Knowledge Base Articles. You can always change your role assignment in your user profile and add more tiles to your homepage by entering the tile catalog.
  • For many support applications in the SAP ONE Support Launchpad, visitors may also need special permissions amended your authorization profile. Otherwise, you have read-only access to the launchpad. To request authorizations, contact one of the administrators in your company
  • Notifications provide critical real-time information, for instance incident status changes or updated information that you had earmarked. Get an overview of notifications and opt-in to email or SMS text message alerts from sources in the launchpad's Notification Center.
  • To benefit from notifications, specify an e-mail address and phone number in your user profile.

To help you get started, a personal demo of the portal and launchpad is highly recommended.