Your New Support User ID (S-user)

Your new SAP Support user ("S-user") ID gives you access to support tools, product documentation, training courses, and many more service and information offerings.

What can you access with your S-user ID?

The SAP Support Portal is your primary destination for all support-related questions. It provides easy access to support and maintenance information, services, and tools. Though most content can be accessed without login, some require you to enter your S-user ID and password.

The tiles in the SAP ONE Support Launchpad visualize key performance indicators about your solution landscape at a glance. You can perform support tasks such as: Find answers to technical problems; report incidents; get status updates for your SAP cloud products or maintain your on-premise solutions.

Your S-user ID gives you access to other important websites: Join discussions in the SAP Community, book an SAP training course, purchase products or services from the SAP Store, or download product documentation from the SAP Help Portal.

Tips for using the SAP ONE Support Launchpad


  • On your first visit to the launchpad, you will be asked to select your roles. Your roles determine which tiles you see, and they help filter results from the launchpad's central search. For instance, customers with an SAP on-premise solution will not see cloud-related SAP Notes and Knowledge Base Articles. You can always change your role assignment in your user profile or add tiles to your homepage using the tile catalog.
  • personal demo of the portal and launchpad is recommended.
  • For many support applications in the SAP ONE Support Launchpad, visitors also need special permissions amended your authorization profile. Otherwise, you have read-only access. To request authorizations, contact one of the administrators in your company
  • Notifications provide critical real-time information, for instance incident status changes or updated information that you had earmarked. Opt-in to email or SMS text message alerts from sources in the launchpad's Notification Center.
  • To benefit from notifications, specify an e-mail address and phone number in your user profile.