Your New S-User ID – Your Key to the SAP Ecosystem

Your new SAP Support user ("S-user") ID gives you access to support tools, but also to product documentation, training courses, and many more service and information offerings. Please take a moment to learn more.

Which websites does the S-user ID give you access to?

This website, the SAP Support Portal, is your primary destination for all support-related questions. It provides you with easy and fast access to support and maintenance information, services, and tools. Though most of its pages can be accessed without logon, some require you to enter your S-user ID and password.

The tiles in the SAP ONE Support Launchpad visualize critical key performance indicators about your solution landscape at a single glance. Intuitive applications help you perform support tasks by guiding you through the process: Find answers to technical problems; report incidents; get status updates for your SAP cloud products or maintain your on-premise solutions.

Your S-user ID also gives you access to other important websites: Join discussions in the SAP Community, book an SAP training course, purchase products or services from the SAP Store, or download product documentation from the SAP Help Portal.

Your next steps

If you want to enter the SAP ONE Support Launchpad, these hints may prove useful:

  • On your first visit to the launchpad, you will be asked to select your roles. Your roles determine what tiles are displayed in the launchpad. Furthermore, they have an impact on results retrieved through the launchpad's central search: For instance, customers with an SAP on-premise solution will not see cloud-related SAP Notes and Knowledge Base Articles.

    If you don't get your initial role assignment right, no problem: You can always change it in your user profile and add more tiles to your homepage by entering the tile catalog.
  • For many support applications in the SAP ONE Support Launchpad, visitors need not only an S-user ID, but also special permissions. Unless one of your company's super administrators has already amended your authorization profile, you have read-only access to the launchpad.

    If you cannot access a support application in the launchpad, the required authorizations will be clearly indicated. To request them, contact one of the administrators in your company.
  • Notifications help you become aware of critical real-time information, for instance incident status changes or updated information that you had earmarked. You can get an overview of notifications and opt-in to email or SMS text message alerts from various sources in the launchpad's Notification Center.
  • If you want to benefit from notifications, make sure to specify an e-mail address and phone number in your user profile.

To help you get started, a personal demo of the portal and launchpad is highly recommended.