Your New Support User ID (S-user)

Your new SAP Support user ("S-user") ID gives you access to support tools, product documentation, training courses, and many more service and information offerings.

What can you access with your S-user ID?

The SAP Support Portal, this website, is your primary destination for all support-related questions. It provides easy access to support and maintenance information, services, and tools. Though most content can be accessed without login, some require you to enter your S-user ID and password.

The SAP for Me customer & partner portal enables you to interact easily with SAP; get immediate guidance to the best solutions for your business; and access important alerts, metrics, and insights about your SAP product portfolio from a single access point.

 

The tiles in the SAP ONE Support Launchpad visualize key performance indicators about your solution landscape at a glance. You can perform support tasks such as: Find answers to technical problems; report incidents; get status updates for your SAP cloud products or maintain your on-premise solutions.

Your S-user ID gives you access to other important websites: Join discussions in the SAP Community, book an SAP training course, purchase products or services from the SAP Store, or download product documentation from the SAP Help Portal.

Tips for using the SAP for Me portal

  • SAP for Me is your single entry point for commercial, administrative, and technical information about your SAP solutions. It contains all applications offered in the SAP ONE Support Launchpad and more.
  • After you sign in to SAP for Me, you can customize your homepage to meet your needs: Click the 'Edit' button to enter the card catalog and search or browse for a card you want to add.
    Visitors of the SAP ONE Support Launchpad can import their data so the SAP for Me homepage reflects their launchpad preferences and favorite tiles.
  • For many cards, visitors need special permissions. Contact one of the administrators in your company to get your authorization profile amended.
  • Dashboards contain in-depth information about topics that you have been alerted about on the homepage.
  • Use the central search bar in the portal header to quickly retrieve relevant information from a variety of repositories: SAP Notes and Knowledge Base Articles (KBAs), products, systems, users and more.

Tips for using the SAP ONE Support Launchpad

  • The SAP ONE Support Launchpad homepage is targeted to be deprecated in early 2023. All support applications are already integrated into SAP for Me. During the migration phase, both platforms are run in parallel to ensure a smooth transition.
  • For many support applications, visitors need special permissions. Otherwise, you have read-only access. Contact one of the administrators in your company to get your authorization profile amended.
  • On your first visit, you will be asked to select your roles. They determine which tiles you see, and help filter irrelevant results from the launchpad's central search. You can always change your role assignment in your user profile or add tiles to your homepage using the tile catalog.
  • Notifications provide critical real-time information, for instance incident status changes or updated information that you had earmarked. Opt-in to email or text message alerts from sources in the launchpad's Notification Center.
  • To benefit from notifications, specify an e-mail address and phone number in your user profile.