Maintenance Notification: December 10, 2019
Due to maintenance, the following services will not be available for Sapserv5 (Japan) and Sapserv10 (China) on Tuesday, December 10, 2019, from 19:00-20:00 JST (18:00-19:00...
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Search for SAP Notes, SAP Knowledge Base Articles, SAP Community content and more.
Features
Ensure You Stay Connected to SAP’s Support Backbone After January 1, 2020
Your immediate action is required to stay connected to SAP's support backbone. Starting January 2020, the legacy SAP support backbone infrastructure will be shut down. This impacts every ABAP-based SAP system which is connected to the support backbone. If the recommended actions are not taken care of, customers will face disruption with the following:
- Digitally-Signed SAP Notes
- SAP EarlyWatch Alert and Remote Service Delivery
- SAP Solution Manager and Focused Run for SAP Solution Manager
For full details outlining your actions required to stay connected to SAP's support backbone, please visit the Connectivity to SAP's Support Backbone page.
If you have implemented the recommendations and facing issues OR if you face issues while implementing the recommendations, please contact SAP support by opening a ticket at component XX-SER-BB-UPD
Are you ready for your new login experience?
SAP Universal ID went live in September at the German SAP User Group conference (DSAG) and we are excited to introduce you to all its capabilities and benefits.
- With your Universal ID, you will need only ONE password for all your SAP accounts
- You will get a central overview of all your SAP accounts
- You can manage your personal data and preferences in one place
Visit SAP for Me and get your personal SAP Universal ID today!
For more information, visit our SAP Universal ID website or watch this video.
Try SAP’s built-in support and talk to SAP CoPilot directly
Advanced search is one of the key functions that allow users to interact with the digital assistant by simply typing or talking to SAP CoPilot directly. The digital assistant offers the ability to execute key word searches for the current product exclusively or now more broadly for product independent content. The top results are sourced from different information providers such as help.sap.com. The information that you need can be found quickly with the ability to filter the search results by four new document types; SAP Community questions, product documentation, SAP Enable Now and SAP Knowledge Base Articles. Note: SAP's built-in support is currently available for SAP S/4HANA Cloud and SAP Integrated Business Planning.
Try schedule a manager for high priority incidents
November 18th 2019, the pilot phase of SAP's new schedule a manager service for high priority incidents goes live offering an easy way to book a phone call with an SAP Product Support manager from the related product area, to discuss details of your high priority support incident. Using the new schedule a manager service for high priority incidents, customers will experience a more enhanced communication with SAP's Product Support management to help solve their issues and prevent potential service exceptions. During the pilot phase there will be limited availability of product areas. More details on what qualifies your incident for this specific service, and the product areas that are part of the pilot are provided on SAP Support Portal.
SAP Notes and SAP Knowledge Base Articles now available in Chinese, Spanish and French
SAP offers automatic translation for SAP Notes and SAP Knowledge Base Articles (KBAs) in SAP ONE Support Launchpad. Customers get fast, machine-generated translations at the click of a button in their preferred language and at no additional cost. Now, in addition to Japanese and Portuguese (Brazil), we have added machine translations for Chinese, Spanish and French.
Looking For New Features or Enhancements for S/4HANA Cloud?
Submit your ideas on new functionalities and vote on existing ones to improve S/4HANA Cloud on SAP Customer Influence. This is your way to influence SAP S/4HANA Cloud development decisions.
If you are looking for an enhancement or missing feature, check existing ideas first and vote on them to accelerate the processing time. If you don't find it, create a new idea and come back to check the status.
Find more information on Customer Influence here.
Incident Solution Matching for SAP S/4HANA Cloud Customers
SAP's AI-driven Incident Solution Matching further improves the support experience for SAP S/4HANA Cloud customers. This machine learning service automatically recommends solutions not only from SAP Notes and SAP Knowledge Base Articles (KBAs) but also from additional data sources – SAP Help, Roadmap Viewer and Fiori Apps Library when the incident is related to SAP S/4HANA Cloud product.
Introducing a new welcome area on the SAP Support Portal
The Head of SAP Product Support, Mohammed Ajouz, introduces you to a dedicated section of our SAP Support Portal, Welcome to Support.
Learn more on how to begin your journey with Product Support, accessible to you anywhere, any time and on any channel.
SAP Localization Summit
We are pleased to invite you to SAP Localization Summit – this year's most important SAP Solutions Localization event.
The Summit will take place on November 8 in Moscow at SAP Digital Leadership Center located at Kosmodamianskaya nab., 52/7, 2nd floor.
Spotlight News
SAP Launches Schedule a Manager for High-Priority Incidents (Limited Availability Pilot)
Engage directly with a manager from the Product Support organization to receive help on your high-priority incidents, to prevent or manage a potential service exception....
Maintenance Notification: November 9, 2019
Due to maintenance, there will be multiple interruptions for Sapserv7/9 (VPN connections) on November 9, 2019, from 10:00 – 18:00 JST (9:00 – 17:00 China...
Incident Solution Matching for SAP S/4HANA Cloud Customers
SAP has taken another big step forward to help SAP S/4HANA Cloud customers solve product issues faster. Artificial intelligence-driven Incident Solution Matching service now further...
Maintenance Notification: October 12 2019
Due to maintenance, there will be multiple interruptions for Sapserv7/9 (VPN connections) on October 12, 2019, from 10:00-18:00 JST (9:00-17:00 China time, 2:00-10:00 CET). During...
Get Started With Support
Welcome to Support!
Outlined here are the communication channels, Next-Generation Support tools and support resources available to you whenever you need our assistance.
Mohammed Ajouz, Global Head of Product Support at SAP, personally welcomes you in this short video.
Communities
SAP Community
Learn more about the new SAP Community.
SAP SuccessFactors Community
The SAP SuccessFactors Community is a private community where members find resources, ask questions, share knowledge and get answers from customers and experts.
SAP S/4HANA Cloud Community
Join the SAP S/4HANA Cloud Customer Community to connect with your peers and SAP experts to exchange information about product solutions and best practices. Search for answers, ask questions, access tools, resources and more.
Run an ABAP-based system? Take action now to ensure you Stay Connected to SAP’s Support Backbone after January 1, 2020.
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