Search for SAP Notes, SAP Knowledge Base Articles, SAP Community content and more.
Watch and learn how to create and activate Technical Communication User.
Technical Communication Users are created and maintained in the Technical Communication Users application instead of the usual User Management application for S-user IDs.
You cannot use this ID to manually log on to SAP websites such as the SAP ONE Support Launchpad. Only super administrators and user administrators have access to the Technical Users application.
Learn how to create, activate, and delete technical communication users.
SAP simplified the incident creation process in the SAP ONE Support Launchpad using ‘Product Functions' as an alternative to classical components. ‘Product Functions' depend on the ‘System' and ‘Product Area' customers selected and are now highlighted by default on first entry. In case customers are familiar with ‘Components', it is still possible to categorize with them. The incident categorization will remember the users' preferred categorization for the following entry.
Learn more on the simplified categorization using ‘Product Functions' and improved incident creation experience.
To help remove language barriers, SAP has launched a new automatic machine translation feature for Expert Chat in the SAP ONE Support Launchpad. When starting an Expert Chat session, customers can now turn on automatic translations in the chat sessions. This new automatic bi-directional translation feature is currently available in Portuguese (Brazilian) and Simplified Chinese.
Watch and learn how you can remain informed about the availability and status of SAP Cloud Services, including planned and unplanned downtimes, as well as receive customer notifications and maintenance events that are most relevant to you. Super or Cloud Administrators can assign new subscriptions for any contact person within their organization. Learn about the following, and more:
Enable your teams to get hands-on experience with SAP S/4HANA and make key business decisions as they execute multiple transactions - in planning, sales, marketing, procurement, production, finance, and more - all within a true-to-life competitive business setting.
The incident creation and management applications in SAP ONE Support Launchpad have been improved and provide a simplified and intuitive design with optimized features.
Since end of August 2020, the ‘Report an Incident' tile now provides you a central entry point for SAP support channels like traditional incident, Expert Chat and Schedule an Expert.
SAP's improved incident creation and incident management applications in the SAP ONE Support Launchpad provide you now with a simplified and intuitive design with optimized features.
Customers can now explore simplified categorization using ‘Product Functions' for an easier alternative to components, to get your incident to the correct SAP expert faster.
Learn more on the SAP Community.
SAP S/4HANA Cloud customers can now explore the benefits of expanded availability of help resources.
This focused content for SAP S/4HANA Cloud help resources is located in the Search Results when searching SAP ONE Support Launchpad by clicking on the “Additional SAP S/4HANA Cloud Assets” link. The content can be found easily by searching the web, using the searches at sap.com, or the SAP ONE Support Launchpad.
These eight repositories will also be exposed to the global search engines making them easily found no matter where you search for answers, making it faster and easier to find issues to your technical issues.
For more information, please visit the SAP Community.
Following a successful pilot, SAP's newest live support service “Schedule a Manager' is now available for all SAP SuccessFactors solutions. The service allows you to request a dedicated phone call with a manager from SAP's Product Support to help prevent or manage potential service exceptions on your high priority incidents.
More information on the Schedule a Manager service can be found here.
Details on what qualifies your incident for this specific service are provided on SAP Support Portal and SAP Community.
Outlined here are the communication channels, Next-Generation Support tools and support resources available to you whenever you need our assistance.
Mohammed Ajouz, Global Head of Product Support at SAP, personally welcomes you in this short video.
The SAP SuccessFactors Community is a private community where members find resources, ask questions, share knowledge and get answers from customers and experts.
Join the SAP S/4HANA Cloud Customer Community to connect with your peers and SAP experts to exchange information about product solutions and best practices. Search for answers, ask questions, access tools, resources and more.