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SAP's support is further evolving the digital support strategy and now provides first support features directly in SAP for Me customer portal. Using SAP for Me will make it easier for you to manage your tasks in one place and engage with SAP's Product Support.
Visit SAP for Me to further explore the transparent system overview and integrated cloud availability and go to the System & Provisioning dashboard (S-user required). You will see a generic overview of all systems including the cloud system availability and the number of open incidents for the system.
‘My Calendar' provides information on your important event dates like planned cloud service maintenance as well as license key expiry and offers access to directly join a Schedule an Expert or Schedule a Manager session.
More features, which customers currently can only access via SAP ONE Support Launchpad, will be added over time.
Find out more about how to engage with SAP's Product Support via the new digital entry touchpoints and read this blog post or visit SAP Community.
Visit the improved My Products application to save your supported cloud products and on-premise product versions to your SAP ONE Support Launchpad profile. Your product favorites are then shared with other Launchpad applications like the knowledge base search, expert search and software download center to better personalize your experience.
New to SAP? Looking to enhance your Support Experience? Want to learn more about Next Generation Support Tools? Incident Management becoming an issue?
CIC has got you covered. We have created four enablement sessions that help you get the most from your support and optimize your experience with SAP.
Our sessions (approx. 30 minutes) are open to all SAP Customers & Partners. They are delivered across different time zones in the following languages:
Chinese, English, French, German, Japanese, Spanish and Portuguese. All are followed by a live Q&A with a CIC Expert.
Find all the information you need including registration links, webcast topics and replays available here.
To benefit from simplified logon with SAP Universal ID, the new URL userapps.support.sap.com will replace apps.support.sap.com from May 8, 2021.
While visitors accessing apps.support.sap.com after this date will be automatically redirected, SAP recommends that you adjust your browser favorites accordingly.
This change will apply to Product Availability Matrix (PAM), SAP Maintenance Planner, SAP BusinessOne Support Portal, Online Scoping, Software Logistics Process Repository, Upgrade Dependency Analyzer and other tools. However, technical system-to-system scenarios connecting to apps.support.sap.com are not affected, and neither are applications that are integrated into the SAP ONE Support Launchpad.
SAP customers can now refresh their accreditation or enroll for the modules of 2021 Product Support Accreditation, a learning and enablement program, at no additional cost - easy to consume at any time.
Join our Product Support Accreditation program and become part of our community. The Product Support Accreditation program is available to all SAP customers at no additional cost. Access the program with your s-user and enjoy easy to consume self-enablement to speed up your time to answers and increase efficiency and productivity during your support interactions.
You are already a member and have completed your 2020 accreditation? Then you can easily renew your certificate and get your 2021 accreditation batch after completing the newest modules and learnings. Also, read more on SAP News Center.
SAP's Product Support implements customer tailored real-time interventions to predict and prevent business impacting events and incidents.
From traditional on-demand support to self-service tools, SAP users already benefit from an intuitive, context sensitive support delivered through the digital support experience. Examples include AI-enabled Incident Solution Matching and support assistant which can help resolve issues without logging an incident. In addition, real-time channels and support communities like SAP Community and Ask an Expert Peer help to engage with SAP or external experts to solve issues faster.
Additionally, SAP strives to provide predictive and preventative support services by implementing customer tailored interventions such as Cloud Health to help avoid business impacting events and incidents. By analyzing performance and error data for every user action, SAP Cloud Health redefines traditional monitoring and enables preventative action.
The amount of preventative and predictive features will increase over time. Click here for more information.
As of March 31st, Innovation Discovery will be removed from SAP ONE Support Launchpad. The services of SAP Innovation Discovery migrate to SAP Road Map Explorer and SAP for Me.
Join us on March 24 for the next SAP Enterprise Support Day. Attend this virtual event to learn how SAP Enterprise Support services can help you run your business. Explore how outcome-focused services and proactive support offerings can help you become an Intelligent Enterprise.
Welcome to the new SAP S/4HANA Cloud topic page. The SAP Community is our digital front door connecting SAP customers, partners and experts. In order to provide a world-class experience, the SAP S/4HANA Cloud Community has migrated to the SAP Community and we are excited to launch the new SAP S/4HANA Cloud Topic Page on February 1, 2021.
For more information, read this blog and watch this video.
Outlined here are the communication channels, Next-Generation Support tools and support resources available to you whenever you need our assistance.
Mohammed Ajouz, Global Head of Product Support at SAP, personally welcomes you in this short video.
The SAP SuccessFactors Community is a private community where members find resources, ask questions, share knowledge and get answers from customers and experts.