Search for SAP Notes, SAP Knowledge Base Articles, SAP Community content and more.
To follow-up from our previous external go-lives on SAP ONE Support Launchpad and support assistant we are now LIVE with Hot, Trending and Additional content for all products located in the SAP Support Portal.
What does this mean for customers?
Now when customers are on their product page, they will have real-time information on which SAP Knowledge Base Articles (KBA) and Notes are trending at that moment. They will also be able to see Hot KBAs/Notes for problems considered critical.
See our blog for more information.
Join this session on July 6, 2022 to get an overview of the SAP Release & Maintenance strategy for the different product families: SAP S/4HANA, SAP Business Suite and others.
SAP experts explain which commitments have been rolled out and where you can find this and other information.
As a basis, the information used has been rolled out on the SAP support portal (https://support.sap.com/en/release-upgrade-maintenance.html). A joint discussion rounds off the session.
Businesses succeed when they have the knowledge and skills required to deliver exceptional results. With the move to the cloud, the mindset and the ways to manage fast-paced change become ever more important.
Your expertise with a Center of Expertise means we need your input to help us empower your people to meet those challenges.
Sharing your insights in this 10-minute survey will help shape our cloud COE and people skills to enable your workforce to manage frequent change and maximize performance.
With your valuable advice, we can write the roadmap for a more productive future.
We introduced many communication channels and various types of assistance to support you in the incident process.
Join this session on June 29, 2022 to get answers to the questions above and more.
The overview is rounded off by an update on the latest innovations and an outlook on further developments that should make your interaction with SAP Support easier.
Schedules for Support Package Stack and SAP BusinessObjects Maintenance Schedule will now be transitioning to SAP for Me (S-user required) over the next couple of months. To ensure a smooth transition, the Schedules for Maintenance Deliveries and SAP for Me are running in parallel.
Learn more in this blog.
Suppliers can access the Help Center to find video tutorials, support documentation, FAQs, and other resources covering a variety of topics, such as:
For more best practices content and discovering what's possible as a supplier on SAP Business Network, watch the replay videos from our latest Supplier Connection Live webinar.
We'd really like to hear your first impressions of the support experience in SAP for Me, the future single-entry point for support.
Try it out today and share your thoughts via the Support Experience in SAP for Me survey.
Your feedback will be used to measure and continually improve our customer experience.
SAP for Me is your personalized central entry point to SAP's support. It provides transparency across all your SAP solutions and ensures a harmonized support experience.
SAP for Me makes support-related tasks easy with an end-to-end view of your product portfolio all in one place.
Join this Support Webcast to learn more about SAP for Me including the depreciation of the SAP ONE Support Launchpad home page as an access to applications.
Additionally, check our list of Upcoming Live Sessions in various languages and time zones.
Outlined here are the communication channels, Next-Generation Support tools and support resources available to you whenever you need our assistance.
Mohammed Ajouz, Global Head of Product Support at SAP, personally welcomes you in this short video.
Other resources: