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Features
New in Launchpad: SAP Streamlines Expert Chat & Contact Us Menu For Improved Support Help
SAP is making it easier to get support help in the SAP ONE Support Launchpad with updates to Expert Chat – along with a new, streamlined menu for Contact Us.
Redesigned SAP Support Portal Earns ASP Top Ten Support Websites Award
The Association of Support Professionals (ASP) recognized the redesigned SAP Support Portal with the prestigious Top Ten Support Websites Award for 2018. The support portal – along with the SAP ONE Support Launchpad – were honored for excellence.
Next-Generation Support for the Intelligent Enterprise featured at SAPPHIRE NOW 2018
With SVP Mohammed Ajouz, Global Head of Product Support, learn how to extract maximum value from your support investment and use new real-time support channels at all levels. Get support for your solutions anytime, anywhere, and from any device. Gain immediate and direct access to experts at SAP. Explore Next-Generation Support and hear how Artificial Intelligence helps simplify finding solutions with built-in support.
SAP Launches Schedule an Expert for Open Incidents With Limited Availability
Experience 40% less ping-pong resolving incidents. Starting on June 11, Schedule an Expert for open incidents will be available on a limited basis in the SAP ONE Support Launchpad. Book a session. Learn more...
SAP Solution Manager Education Summit EMEA, Sept. 18 - 21, 2018
Mark your calendar and join the SAP Solution Manager Education Summit 2018 for EMEA region on September 18-21 at Print Media Academy Heidelberg, Germany.
The event provides best practice insights and a strategic outlook of SAP Solution Manager, focusing on latest innovations in SAP lifecycle management, live and first-hand from SAP experts.
Learn about adopting SAP Solution Manager 7.2, implementing SAP S/4HANA and SAP Leonardo, adoption of Scaled Agile Framework (SAFe) and SAP Solution Manager for Cloud and Hybrid.
Review the detailed agenda and registration.
Have you tried SMS for launchpad notifications yet?
In addition to e-mail and launchpad-internal notifications, the SAP ONE Support Launchpad now offers text messages (SMS) as a new way to receive important notices and information. Manage notifications in the launchpad here, or click the notification (bullhorn) icon in the upper-right corner, then click Manage. Here you can toggle notifications on or off for launchpad, e-mail and SMS.
*Note: SAP does not charge you to send SMS text messages; however, message and data rates may apply based on your existing wireless plan for receiving text messages.
Have you tried Ask an Expert Peer yet? Your feedback matters!
Product Support has launched the new support channel Ask an Exert Peer, in a limited feature trial*.
We have received positive feedback so far. Try the free feature trial program and see if you agree – we would love your feedback through the follow-up survey.
*Limited availability: This feature trial is only available to customers who are licensed to one of the following products: SAP SuccessFactors Employee Central, SAP SuccessFactors Learning, SAP SuccessFactors Onboarding, SAP SuccessFactors Recruiting, SAP Adaptive Server Enterprise, SAP IQ, SAP Replication Server, SAP Adaptive Server Enterprise, SAP Netweaver Databases: SAP NetWeaver Databases – Oracle Database; SAP ASE, ERP enablement.
Support for SAP S/4HANA Implementation from Scratch in Five Phases
The SAP Enterprise Support Academy provides expert-guided implementations (EGIs) that support and guide you through your SAP S/4HANA adoption project. All SAP Enterprise Support and PSLE customers that are registered in SAP Learning Hub can use these offerings.
Discover the value of SAP Solution Manager
Provide your information in the online form and receive your personalized SAP Solution Manager value report within five business days. Explore the most beneficial functional areas of SAP Solution Manager.
We compare your situation with best-practice experiences from other SAP customers and SAP partners. This report helps you to build a business case for implementing SAP Solution Manager.
Request your individual report
Spotlight News
Communities
SAP Community
Learn more about the new SAP Community.
SAP SuccessFactors Community
The SAP SuccessFactors Community is a private community where members find resources, ask questions, share knowledge and get answers from customers and experts.
Resources
New to the Support Portal?
Watch the video for tips on resolving your incidents with SAP, and for an overview of the information that is waiting for you on the SAP Support Portal.
Also, browse this SAP Ecosystem document for an overview of some of the resources available to you as an SAP customer.
Review the video content from the SAP Support YouTube playlist
Review the help files for the SAP support applications.
To help improve your support experience we would love to have you join one of our usability studies by emailing supportusability@sap.com.
Review the details of the service which serves as the starting point for the customer engagement.
SAP has started a series of Security Whitepapers in order to help you increase the security of your SAP systems.
Looking to participate in the Ask an Expert Peer feature trial? Ask an Expert Peer is designed to deliver fast issue resolution for basic inquiries and how-to questions. Please log in with a valid S-User to access the Ask an Expert Peer tab from the right-side of the Home page. Learn more here.