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Non-Product Related Assistance
Request for existing cases, user IDs, Portal navigation support and more
Request for existing cases, user IDs, Portal navigation support and more
SAP will adjust maintenance fees for SAP Standard Support, SAP Enterprise Support, and SAP Product Support for Large Enterprises based on the local Consumer Price Index (CPI), effective January 1, 2027. The increase will not exceed 5.0% and does not affect list prices. Affected customers and partners will be notified per their contractual terms.
Rolling out a new SAP solution — or trying to get more value from the one you already have — comes with real friction.
Stalled implementations, low user adoption, unclear best practices, and support tickets that pile up faster than they get resolved — these are the challenges that keep IT and business teams stuck instead of moving forward.
At SAP Connect (October 5–7, Las Vegas), you don't have to work through them alone. Our SAP Services and Support experts will be onsite — and they're there for exactly this.
Whether you're looking to speed up your rollout, close adoption gaps, or get a clearer roadmap for what's next, this is your chance for a direct conversation with the people who know your solution inside and out.
Don't wait. Walk up. Ask the hard question. Leave with a plan.
Browse our pre-conference sessions, breakout sessions, and booth presence — all in one place.
Find SAP Services and Support in the session catalog(opens in new tab)
Embarking on your journey to SAP S/4HANA Cloud Private Edition requires the right tools to optimize the discovery phase.
Learn how to leverage them effectively in our e-learning course.
Join a CIC webcast to discover everything you need to know about Joule in SAP for Me!
Learn how this innovative AI solution is transforming support—making it faster, smarter, and more intuitive.
Register now to get all the insights first-hand(opens in new tab)
Less searching. Fewer clicks. More answers before you even ask.
Joule is changing how customers experience SAP for Me — moving from reactive lookups to proactive insights.
🎧 Listen to the full SAP Change Makers podcast episode with Corinne Reisert.(opens in new tab)
Join our live YouTube session on September 9 at 2:00 PM CEST to catch up on the latest SAP Enterprise Support updates for SAP Fieldglass, SAP Ariba, and SAP Business Network.
We will cover new continuous quality check services, plus the value packages and webcasts designed to help you build skills and move forward with confidence.
Join Live or Watch the Replay(opens in new tab)
Are you about to start with SAP S/4HANA Finance? Then don't miss our interactive virtual Meet-the-Expert live session that helps you get on board.
Register through this blog post(opens in new tab).
Understand where you are on your sustainability journey with a personalized readiness assessment from the continuous quality check (CQC) for transformation assessment for sustainability.
Get tailored recommendations to identify relevant SAP sustainability solutions and opportunities for improvement.
Learn more and enroll(opens in new tab).
SAP Sapphire 2026 introduced the Autonomous Enterprise. AI agents. 50+ Joule assistants. Support that prevents issues before they happen. So what does this mean in practice for SAP Product Support?
🎧 Listen to the full SAP Change Makers podcast episode with Uwe and Bernhard.(opens in new tab)
Learn from SAP experts in the language that works for you.
Browse more than 300 live SAP Enterprise Support Academy sessions, including Meet-the-Expert (MTE) webcasts and hands-on Expert-guided Implementations (EGIs), delivered in English, with selected topics in Spanish, Portuguese, Chinese, and Japanese.
Read more(opens in new tab)
Agentic AI is changing the game. Instead of one engineer working through steps one by one, multiple AI agents now work in parallel — analyzing, reasoning, and recommending solutions at speed.
🎧 Listen to the full SAP Change Makers podcast episode with Uwe and Bernhard.(opens in new tab)
Stefan Steinle, EVP and Head of Global Customer Support, welcomes you to SAP Support.
To complete your support tasks or to get support from SAP, log into SAP for Me. Find communication channels, Real-Time Support tools, AI-powered services and support resources available to you, whenever you need our assistance.
SAP wins best support websites award!
SAP again sets the standard in customer support innovation, with SAP for Me recognized for its AI-powered features, personalized user experience, and seamless support services. Proud to be honored by the ASP!