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Three Reasons to Use Schedule an Expert for Open Incidents: New Video Available!
Haven't tried Schedule an Expert for open incidents, yet? Then you're missing out. Get faster resolution and technical support for open, high priority incidents – at a time that is convenient for you. See our new video and learn more.
SAP Just Announced SAP Cloud ALM, a New Application Lifecycle Management Offering for SAP Cloud Customers
Find more information in this blog.
Updated Landscape Management Process for Hybrid Landscapes
The Landscape Management process describes the planning and implementation of landscape changes in the big picture. It includes information on:
- Roles, their tasks and related tools in landscape management
- Landscape entities and deployment models on-premise, private and public cloud related to SAP products
- Handling of landscape data to describe the status quo
- Sources of recommendations for involved roles
- Mapping of new business functionality to the landscape
- Managing development in and connections between elements of a hybrid landscape
Selecting the Correct Component in Incidents
Do you often select the wrong component when creating incidents? If so, we want your feedback on two proposals for an improved list.
Please fill out our online survey today.
SAP Support Expands Ask an Expert Peer
SAP Support is excited to expand Ask an Expert Peer. The channel has launched at the beginning of this year for select products and belongs to the Next-Generation Support approach. Now, this service will continue as a free limited feature trial and include more products. Learn more...
New in Launchpad: SAP Streamlines Expert Chat & Contact Us Menu For Improved Support Help
SAP is making it easier to get support help in the SAP ONE Support Launchpad with updates to Expert Chat – along with a new, streamlined menu for Contact Us.
Redesigned SAP Support Portal Earns ASP Top Ten Support Websites Award
The Association of Support Professionals (ASP) recognized the redesigned SAP Support Portal with the prestigious Top Ten Support Websites Award for 2018. The support portal – along with the SAP ONE Support Launchpad – were honored for excellence.
SAP Innovation and Optimization Pathfinder for lines of business
Get recommendations tailored to your line of business on potential business process improvements and SAP innovations. This report also includes industry benchmarks and opportunities for the digital
transformation.
This report, free for all SAP Support customers, is available for the following lines of business: Finance, Procurement, Sales, Manufacturing, Supply Chain and Asset Management.
Order your own report at www.sap.com/pathfinder-LoB.
Have You Tried SMS for Launchpad Notifications Yet?
In addition to e-mail and launchpad-internal notifications, the SAP ONE Support Launchpad now offers text messages (SMS) as a new way to receive important notices and information. Manage notifications in the launchpad here, or click the notification (bullhorn) icon in the upper-right corner, then click Manage. Here you can toggle notifications on or off for launchpad, e-mail and SMS.
*Note: SAP does not charge you to send SMS text messages; however, message and data rates may apply based on your existing wireless plan for receiving text messages.
Spotlight News
Communities
SAP Community
Learn more about the new SAP Community.
SAP SuccessFactors Community
The SAP SuccessFactors Community is a private community where members find resources, ask questions, share knowledge and get answers from customers and experts.
Resources
New to the Support Portal?
Watch the video for tips on resolving your incidents with SAP, and for an overview of the information that is waiting for you on the SAP Support Portal.
Also, browse this SAP Ecosystem document for an overview of some of the resources available to you as an SAP customer.
Review the video content from the SAP Support YouTube playlist
Review the help files for the SAP support applications.
To help improve your support experience we would love to have you join one of our usability studies by emailing supportusability@sap.com.
Review the details of the service which serves as the starting point for the customer engagement.
SAP has started a series of Security Whitepapers in order to help you increase the security of your SAP systems.
Looking to participate in the Ask an Expert Peer feature trial? Ask an Expert Peer is designed to deliver fast issue resolution for basic inquiries and how-to questions. Please log in with a valid S-User to access the Ask an Expert Peer tab from the right-side of the Home page. Learn more here.