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We want to know which tasks or resources are most critical for you when it comes to supporting and maintaining your SAP products. Your feedback helps us improve what really matters to you. Please take our two-question survey and tell us what matters most so we can make things easier for you.
SAP remains vigilant and focused on supporting our customers, partners, employees, and communities during the COVID-19 pandemic.
SAP understands that the current situation might lead to additional unforeseen challenges on customers' businesses and continues to be committed to help every organization and industry across the world in a fair and equal manner.
With this newly granted price stability SAP contributes to the strong partnership with our customers.
Please note that this CPI waiver for 2022 is not a waiver of the contractually agreed possible adjustments of the maintenance fee for any potential future increases.
An introduction to the cockpit and update about the latest features and functions.
Don‘t miss the opportunity to learn about this interactive online dashboard that helps you to analyze and document the status of your SAP cloud and on-premise solutions. Join us at this webcast.
Speakers:
Time: 4 PM CET (Germany) | 10 AM EDT (New York) | 10 PM SGT (Singapore) on July 20, 2021
The SAP Enterprise Support reporting cockpit is now available for on-premise solutions.
Save the date for June 23, 2021 and join the new Meet-the-Expert session. You will:
Find more details on how to register in this blog.
With our Built-In Support offering, the major pillars of support activity are integrated into the product and available to the user at their point of need. Users no longer need to open a separate solution or collaboration portal to request assistance. Instead, accessing support is as simple as clicking on a contextually aware digital assistant within the application they are using to get the right information, manage your incidents, or quickly collaborate with an SAP expert in real-time, sharing knowledge. Read more!
Note: SAP's Built-In Support is currently available for SAP S/4HANA Cloud.
SAP's support is evolving the digital support strategy by providing first support features in SAP for Me customer portal. Visit SAP for Me to explore the transparent system overview and integrated cloud availability and the System & Provisioning dashboard (S-user required). You will see a generic overview of all systems including the cloud system availability and the number of open incidents for the system.
‘My Calendar' provides information on your important event dates like planned cloud service maintenance as well as license key expiry, and offers access to join a Schedule an Expert or Schedule a Manager session.
More features, which customers currently access via SAP ONE Support Launchpad, will be added over time. Find out more by reading this blog post or visiting SAP Community.
Visit the improved My Products application to save your supported cloud products and on-premise product versions to your SAP ONE Support Launchpad profile. Your product favorites are then shared with other Launchpad applications like the knowledge base search, expert search and software download center to better personalize your experience.
New to SAP? Looking to enhance your Support Experience? Want to learn more about Next Generation Support Tools? Incident Management becoming an issue?
CIC has got you covered. We have created enablement sessions that help you get the most from your support and optimize your experience with SAP.
Our sessions (approx. 30 minutes) are open to all SAP Customers & Partners. They are delivered across different time zones in the following languages: Chinese, English, French, German, Japanese, Spanish and Portuguese. All are followed by a live Q&A with a CIC Expert.
Find all the information you need including registration links, webcast topics and replays available here.
Outlined here are the communication channels, Next-Generation Support tools and support resources available to you whenever you need our assistance.
Mohammed Ajouz, Global Head of Product Support at SAP, personally welcomes you in this short video.
Learn more on how to make the best out of interactions with Product Support via Product Support Accreditation, an easy to consume and easy to access enablement program at your own pace.
The SAP SuccessFactors Community is a private community where members find resources, ask questions, share knowledge and get answers from customers and experts.
What tasks or resources matter most when supporting your SAP products? Tell us so we can make things easier for you.
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