-
Technical Assistance
Request product support from SAP
-
Non-Technical Assistance
Request non-product support or provide feedback on SAP Support Portal site
×
How you can contact us:
Features
Call to action for SAP S/4HANA customers: compatibility packs
“Compatibility packs” are functionalities for which the use right expires at the end of 2025, in SAP S/4HANA on-premise and private cloud.
With release 2023, SAP ships the recommended go-to solutions.
Join this session on September 27, 2023 to learn how to avoid unpleasant surprises and how to prepare for 2026.
LIVE SESSIONS on SAP Enterprise Support value maps – Overview, BTP & Analytics
Power your success with guidance and self-service content.
SAP Enterprise Support provides the guidance, content, and empowerment you need to succeed. Develop the know-how required to overcome complexity and maximize the value of your investment with SAP Enterprise Support Academy and SAP Enterprise Support value maps.
Join this session to ask questions live and discover how our foundational support offering can help you achieve your project goals.
Join Session 1: 5:00pm – 6:00pm CET, September 27th
Join Session 2: APJ/EMEA: 10:00am – 11:00am CET, September 28th
Transform your spend management operation with guidance from SAP Enterprise Support
Need help to identify cost-saving opportunities and curb unnecessary overspending? The new Spend Management and Business Network value map from SAP Enterprise Support empowers you with the right services, tools, and best practices to achieve your goals while taking full advantage of our procurement strategy and innovations.
Adjustment of SAP Support Fees 2024
Due to the current market conditions, which are characterized by still high inflation rates, SAP has decided to adjust the maintenance fees for existing contracts for SAP Standard Support, SAP Enterprise Support, SAP Product Support for Large Enterprises based on the respective local Consumer Price Index (CPI).
With effect on January 1, 2024, SAP will moderately adjust the annual fee for the SAP support agreements based on the local CPI rate but not more than a percentage increase of 5.0%. The terms of our support agreements allow for an annual adjustment of the support fees after the initial term and first renewal term. The adjustment does not represent an increase in list prices for SAP support offerings for new purchases of software.
Read the full statement in English or German.
SAP Solution Manager 7.2 SP17 is out now!
SAP Solution Manager SP17, SAP Fiori Apps for SAP Solution Manager SP16, and Focused Build and Focused Insights 2.0 SP12 have been released for all customers and partners.
To see what the feature-packed release holds for you, take a look at the highlights blog and the What's New presentation.
Find documentation available:
- SAP Solution Manager 7.2 SP17
- SAP Fiori Apps for SAP Solution Manager 1.0 SP16
- SAP Focused Build and Insights 2.0 SP12
Make support more real with a seamless support experience
SAP executive Becky Doyle talks about the meaning behind the “real” always-on support experience, by highlighting the integration of artificial intelligence-driven self-services and the personal approach of a two-way channel of communication with the target to reduce the amount of support tickets.
Read more about it in the latest SAP News Center article and get more insights about the Real-Time Support approach
Bi-Directional Support for SAP S/4HANA Gives Targeted and Timely Information
Built-In Support is known for the convenience of reporting any application problems without needing to leave the page. Now, SAP is expanding on its Real-Time Support approach to give proactive, two-way support content within an SAP solution in real time.
You stay actively informed about support-critical information through our built-in, bi-directional support. Get timely alerts on potential issues related to the SAP solution you use, and well before you recognize that a problem might arise. Read more about bi-directional support here.
Transform Your Business Smoothly with SAP Business Transformation Center
Transform your business with SAP Business Transformation Center, an innovative solution that streamlines and accelerates your data transformation. With its holistic approach, SAP Business Transformation Center optimizes the end-to-end transformation process. From process analysis to defining scope and visibility, the "Digital Blueprint" provided by SAP Business Transformation Center guides solution architects at every step. Experience a seamless and efficient digital transformation. Explore the first release and future roadmap of SAP Business Transformation Center here and read the latest SAP News Center article.
Get Started With Support
Welcome to Support!
Outlined here are the communication channels, Real-Time Support tools and support resources available to you whenever you need our assistance.
Mohammed Ajouz, Global Head of Product Support at SAP, personally welcomes you in this short video.
Other resources:
- SAP for Me Help
- Visit the customer onboarding resource centers
- Introduction to SAP Support Portal [video]
- Explore SAP Support: Customer Interaction Center [video]