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Follow Up Statement: Availability of SAP ONE Support Launchpad 2017-06-08

This message is a follow-up with regards to availability of the SAP ONE Support Launchpad as announced in a statement on February 28, 2017. We...

Sapserv5/7/9/10 Service Downtime May 23 for Customers in China, Japan, Singapore 2017-05-18

Due to maintenance, the following services will not be available from 2017/05/23 (Tuesday) 19:00 JST (18:00 SIN, China) (12:00 CET) to 2017/05/23 (Tuesday) 21:00 JST (20:00...

SAP Launches Schedule an Expert 2017-05-16

SAP is launching Schedule an Expert, a live support channel, this week at SAPPHIRE NOW. Customers can schedule a live, one-on-one 30-minute call with an...

SAP Statement for the Malware/Ransomware Known as “WannaCryptor” a.k.a. “WNCRY” 2017-05-15

To Our Valued Customers, SAP takes security seriously and the security of our customers’ data is our primary concern. Therefore, we want to inform you...

Maintenance Notification for Singapore 2017-05-09

There is downtime of three hours to be expected for the external customer network access on Saturday, May 27, 2017, from 12:30-15:30 SGT (06:30-09:30, WDF). The...

SAP Expands Next-Generation Support to Improve Customer Experience in the Digital Age 2017-05-04

WALLDORF — SAP SE (NYSE: SAP) today announced new tools and services to extend the Next-Generation Support approach, SAP’s answer to customer service in the...

Welcome SAP Business One Customers 2017-04-20

Support-related customer information that was previously published on the SAP Business One Customer Portal has found a new home here on the SAP Support Portal....

Expert Chat Service Provides SAP Customers with Access to Live, Real-Time Support Options 2017-04-12

WALLDORF — SAP SE (NYSE: SAP) today announced that it is continuing to help businesses “run live” with its Next-Generation Support approach. The Expert Chat...

Please note that SAP NetWeaver 7.0x Java stack maintenance period ends December 31, 2017 (see SAP Note 1648480) 2017-03-03

As described in this blog, using older versions of SAP NetWeaver is not recommended. Now might be the time to decide about your portal future....

The New SAP Help Portal is live 2017-02-20

Finding SAP user assistance is easier than ever before with the newly designed SAP Help Portal. Watch the intro video and visit the new SAP Help Portal at https://help.sap.com.

Enterprise Support Report – now available for SAP Cloud solutions in SAP ONE Support Launchpad 2017-02-15

The new fully automated SAP Enterprise Support Report has been released in the SAP ONE Support Launchpad. The Enterprise Support Report can be launched through the Support Report Document tile on the homepage...

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