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Every Thursday, throughout October, we will be offering virtual sessions for you on the latest news from SAP Enterprise Support.
SAP experts will be available to answer your questions live over the course of 12 sessions provided in English and French.
Learn more and register by visiting the SAP Enterprise Support Innovation Month page.
The incident creation and management applications in SAP ONE Support Launchpad have been improved and provide a simplified and intuitive design with optimized features.
Since end of August 2020, the ‘Report an Incident' tile now provides you a central entry point for SAP support channels like traditional incident, Expert Chat and Schedule an Expert.
Join our Spanish Speaking Boutique SAP ALM Summit Colombia (Virtual Edition) for 3 consecutive days with a 4 hours session each day.
On September 15th the event kicks-off with a Keynote and the focus on how to support SAP S/4HANA Transformation Projects, covers the SAP Landscape Management & Operations topic and will give some more demos, tips and tricks as well as services specials until September 17th as last Day of the event.
In these 3 days, we will have customers and experts speaking and sharing their experiences and thoughts as well as lectures covering SAP Solution Manager, SAP Focused Run and SAP Cloud ALM.
SAP's improved incident creation and incident management applications in the SAP ONE Support Launchpad provide you now with a simplified and intuitive design with optimized features.
Customers can now explore simplified categorization using ‘Product Functions' for an easier alternative to components, to get your incident to the correct SAP expert faster.
Learn more on the SAP Community.
Join our virtual event and explore how the latest SAP technologies and services can accelerate your digital transformation and secure the continuous success of your business.
Get special first-hand insights from SAP Experts and Customers and choose the best approach to stay ahead of the pack.
Participation is free of charge for all SAP customers.
SAP S/4HANA Cloud customers can now explore the benefits of expanded availability of help resources.
This focused content for SAP S/4HANA Cloud help resources is located in the Search Results when searching SAP ONE Support Launchpad by clicking on the “Additional SAP S/4HANA Cloud Assets” link. The content can be found easily by searching the web, using the searches at sap.com, or the SAP ONE Support Launchpad.
These eight repositories will also be exposed to the global search engines making them easily found no matter where you search for answers, making it faster and easier to find issues to your technical issues.
For more information, please visit the SAP Community.
Support Package SP06 for Focused Build and Focused Insights has been released for customers and partners.
To see what the feature-packed release holds on for you take a look at the SP06 What's New presentation.
Read all about the new features in the associated SP06 documentation on the SAP Help Portal.
And learn how SAP Activate and Focused Build with SAP Solution Manager is working together.
As of 2020, the usage rights of SAP Solution Manager include Focused Build and Insights – at no additional cost.
Following a successful pilot, SAP's newest live support service “Schedule a Manager' is now available for all SAP SuccessFactors solutions. The service allows you to request a dedicated phone call with a manager from SAP's Product Support to help prevent or manage potential service exceptions on your high priority incidents.
More information on the Schedule a Manager service can be found here.
Details on what qualifies your incident for this specific service are provided on SAP Support Portal and SAP Community.
Explore our progress towards simplifying and optimizing your support experience throughout the whole incident creation and management journey.
Following the release of the redesigned incident list accessible via the new ‘Manage Incident' tile, you experience a new user interface while editing incidents, enabling a user-centric and intuitive workflow to interact with SAP more efficiently. Meanwhile, the newly designed incident edit layout integrates the latest functionalities of the incident creation form, like the real-time file suggestions.
For more information read our blog post on SAP Community.
Outlined here are the communication channels, Next-Generation Support tools and support resources available to you whenever you need our assistance.
Mohammed Ajouz, Global Head of Product Support at SAP, personally welcomes you in this short video.
The SAP SuccessFactors Community is a private community where members find resources, ask questions, share knowledge and get answers from customers and experts.
Join the SAP S/4HANA Cloud Customer Community to connect with your peers and SAP experts to exchange information about product solutions and best practices. Search for answers, ask questions, access tools, resources and more.