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Features
Next-Generation Support for the Intelligent Enterprise featured at SAPPHIRE NOW 2018
With SVP Mohammed Ajouz, Global Head of Product Support, learn how to extract maximum value from your support investment and use new real-time support channels at all levels. Get support for your solutions anytime, anywhere, and from any device. Gain immediate and direct access to experts at SAP. Explore Next-Generation Support and hear how Artificial Intelligence helps simplify finding solutions with built-in support.
SAP Launches Schedule an Expert for Open Incidents With Limited Availability
Experience 40% less ping-pong resolving incidents. Starting on June 11, Schedule an Expert for open incidents will be available on a limited basis in the SAP ONE Support Launchpad. Book a session. Learn more...
SAP Solution Manager Education Summit EMEA, Sep 18 - 21, 2018
Mark your calendar and join the SAP Solution Manager Education Summit 2018 for EMEA region on September 18-21 at Print Media Academy Heidelberg, Germany.
The event provides best practice insights and a strategic outlook of SAP Solution Manager, focusing on latest innovations in SAP lifecycle management, live and first-hand from SAP experts:
- Transition and adopting SAP Solution Manager 7.2
- Implementing SAP S/4HANA and SAP Leonardo
- Adoption of Scaled Agile Framework (SAFe)
- SAP Solution Manager for Cloud and Hybrid
Please find the detailed agenda here and follow the link to the registration.
Have you tried SMS for launchpad notifications yet?
In addition to e-mail and launchpad-internal notifications, the SAP ONE Support Launchpad now offers text messages (SMS) as a new way to receive important notices and information. Manage notifications in the launchpad here, or click the notification (bullhorn) icon in the upper-right corner, then click Manage. Here you can toggle notifications on or off for launchpad, e-mail and SMS.
*NOTE: SAP does not charge you to send SMS text messages; however, message and data rates may apply based on your existing wireless plan for receiving text messages.
Have you tried Ask an Expert Peer yet? Your feedback matters!
Product Support has launched the new support channel option Ask an Exert Peer in a limited feature trial*.
We have received much positive feedback so far. Please try Ask an Expert Peer out and see if you agree – we would love your feedback through the follow-up survey. Join this free feature trial program today!
*Limited availability: This feature trial is only available to customers who are licensed to one of the following products: SAP SuccessFactors Employee Central, SAP SuccessFactors Learning, SAP SuccessFactors Onboarding, SAP SuccessFactors Recruiting, SAP Adaptive Server Enterprise, SAP IQ, SAP Replication Server, SAP Adaptive Server Enterprise, SAP Netweaver Databases: SAP NetWeaver Databases – Oracle Database; SAP ASE, ERP enablement.
Support for SAP S/4HANA Implementation from Scratch in Five Phases
The SAP Enterprise Support Academy provides expert-guided implementations (EGIs) that support and guide you through your SAP S/4HANA adoption project. All SAP Enterprise Support and PSLE customers that are registered in SAP Learning Hub can use these offerings.
Value Map Helped Vinmonopolet to Reduce 700 GB of Their Data Volume
When large data volumes were creating performance issues, Vinmonopolet turned to SAP Enterprise Support services and participated in the SAP Enterprise Support Academy program.
Launchpad Offers Faster Access to Support With New Tiles on Home Page
SAP will now include Schedule an Expert and Expert Chat tiles on the SAP ONE Support Launchpad Home page - making it faster and easier for you to create incidents and get support help. Learn more...
Experience Less Ping-Pong: Schedule an Expert Resolves Most Incidents in One 30-Minute Call
Approximately, 65 percent of incidents submitted through Schedule an Expert are solved in one 30-minute session, with 52 percent fewer communications with Support. Learn more...
Spotlight News
Communities
SAP Community
Learn more about the new SAP Community.
SAP SuccessFactors Community
The SAP SuccessFactors Community is a private community where members find resources, ask questions, share knowledge and get answers from customers and experts.
Resources
New to the Support Portal?
Watch the video for tips on resolving your incidents with SAP, and for an overview of the information that is waiting for you on the SAP Support Portal.
Also, browse this SAP Ecosystem document for an overview of some of the resources available to you as an SAP customer.
Review the video content from the SAP Support YouTube playlist
Review the help files for the SAP support applications.
To help improve your support experience we would love to have you join one of our usability studies by emailing supportusability@sap.com.
Review the details of the service which serves as the starting point for the customer engagement.
SAP has started a series of Security Whitepapers in order to help you increase the security of your SAP systems.
Looking to participate in the Ask an Expert Peer feature trial? Ask an Expert Peer is designed to deliver fast issue resolution for basic inquiries and how-to questions. Please log in with a valid S-User to access the Ask an Expert Peer tab from the right-side of the Home page. Learn more here.