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Features
Unlocking New Horizons: SAP BTP's Path to Transformation Excellence
To successfully run your business, you must be able to quickly adjust and go beyond best practices.
SAP's Business Technology Platform (SAP BTP) is a key element to grow beyond best practices. With SAP BTP you can build specific use cases which differentiates you from your competition.
Join this session on October 11, 2023 which will
- Explain the value SAP BTP offers to both LoB experts as well as developers
- Show you how to get started quickly.
With this session, we will kick-off a series of sessions which will showcase various use cases which will help you to outrun your competition.
End-to-End Processes – Deep Dives: Lead to Cash L2C: Turn prospects into loyal customers
The Lead-to-Cash (L2C) process brings together SAP Customer Experience solutions and SAP S/4HANA to turm prospects into lifetime customers.
Join this session on October 10, 2023 where you will:
- Learn about the Lead to Cash B2B Customer Journey and its benefits.
- Understand what activities are driven by the Lead to Cash process in SAP Customer Experience and SAP S/4HANA as part of the Intelligent Enterprise.
- Get a closer look at the Suite Qualities.
- Learn what materials and resources are available to support your implementation projects along the Lead to Cash process.
Discover SAP for Me: Interactive session with Updates, Best Practices and live Q&A
Have you transferred and started using the SAP for Me portal?
Attend this session and you will have the opportunity to
- Hear key takeaways for users of the SAP for Me customer portal
- Discover aspects important to customers from SAP's perspective
- Gain insights into the highlights and preview of upcoming developments in SAP for Me
- Get live answers to your questions.
Join us on October 5, 2023 for this short and interactive session!
Transform your spend management operation with guidance from SAP Enterprise Support
Need help to identify cost-saving opportunities and curb unnecessary overspending? The new Spend Management and Business Network value map from SAP Enterprise Support empowers you with the right services, tools, and best practices to achieve your goals while taking full advantage of our procurement strategy and innovations.
Adjustment of SAP Support Fees 2024
Due to the current market conditions, which are characterized by still high inflation rates, SAP has decided to adjust the maintenance fees for existing contracts for SAP Standard Support, SAP Enterprise Support, SAP Product Support for Large Enterprises based on the respective local Consumer Price Index (CPI).
With effect on January 1, 2024, SAP will moderately adjust the annual fee for the SAP support agreements based on the local CPI rate but not more than a percentage increase of 5.0%. The terms of our support agreements allow for an annual adjustment of the support fees after the initial term and first renewal term. The adjustment does not represent an increase in list prices for SAP support offerings for new purchases of software.
Read the full statement in English or German.
SAP Solution Manager 7.2 SP17 is out now!
SAP Solution Manager SP17, SAP Fiori Apps for SAP Solution Manager SP16, and Focused Build and Focused Insights 2.0 SP12 have been released for all customers and partners.
To see what the feature-packed release holds for you, take a look at the highlights blog and the What's New presentation.
Find documentation available:
- SAP Solution Manager 7.2 SP17
- SAP Fiori Apps for SAP Solution Manager 1.0 SP16
- SAP Focused Build and Insights 2.0 SP12
Make support more real with a seamless support experience
SAP executive Becky Doyle talks about the meaning behind the “real” always-on support experience, by highlighting the integration of artificial intelligence-driven self-services and the personal approach of a two-way channel of communication with the target to reduce the amount of support tickets.
Read more about it in the latest SAP News Center article and get more insights about the Real-Time Support approach
Bi-Directional Support for SAP S/4HANA Gives Targeted and Timely Information
Built-In Support is known for the convenience of reporting any application problems without needing to leave the page. Now, SAP is expanding on its Real-Time Support approach to give proactive, two-way support content within an SAP solution in real time.
You stay actively informed about support-critical information through our built-in, bi-directional support. Get timely alerts on potential issues related to the SAP solution you use, and well before you recognize that a problem might arise. Read more about bi-directional support here.
Get Started With Support
Welcome to Support!
Outlined here are the communication channels, Real-Time Support tools and support resources available to you whenever you need our assistance.
Mohammed Ajouz, Global Head of Product Support at SAP, personally welcomes you in this short video.
Other resources:
- SAP for Me Help
- Visit the customer onboarding resource centers
- Introduction to SAP Support Portal [video]
- Explore SAP Support: Customer Interaction Center [video]