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Google Chrome has rolled out an incompatible change regarding the “SameSite” cookie attribute starting Feb 17, 2020. All cross-domain browser scenarios could be critically affected.
Note 2887651 focuses on scenarios containing the following SAP products:
These products are based on SAP Kernel or SAP Web Dispatcher as a base technology.
Read this blog for more information on the technical background, the affected scenarios and their solutions.
Join our Product Support Accreditation program and become part of our community. Complete the easy to consume learning modules, gain knowledge and be rewarded.
The Product Support Accreditation program is available to all SAP customers at no additional cost. Access the program with your s-user and enjoy easy to consume self-enablements to speed up your time to answers and increase efficiency and productivity during your support interactions.
Do you need help with a technical question related to your SAP SuccessFactors solution?
Then try Ask an Expert Peer, the new official support channel, that lets you have a private discussion with a qualified and approved peer - at no additional cost. Ask an Expert Peer offers you fast issue resolution for your basic inquiries and how-to questions.
Watch the video and learn more here.
SAP has extended its innovation commitment for SAP S/4HANA to 2040 and provides clarity on SAP Business Suite 7 with mainstream maintenance until 2027 and optional extended maintenance until 2030.
Further information: SAP Support Portal
SAP has announced changes to the d changes to the maintenance commitment of SAP Business Suite.
SAP Solution Manager 7.2 follows the approach of the SAP Business Suite 7.
Focused Build and Insights are included in the usage rights of SAP Solution Manager since January 2020. They have the same maintenance conditions as SAP Solution Manager.
Focused Run is not affected by the announcement and has its own release and maintenance schedule.
Use “Schedule a Manager” to request a dedicated phone call with an SAP Product Support manager to help prevent or manage potential service exceptions on your high incidents.
Schedule a Manager is SAP's newest live support service and is now available for all SAP solutions apart from SAP SuccessFactors, SAP Business ByDesign and SAP Cloud for Customer, which will be added in the near future. Alongside Expert Chat and Schedule an Expert, Schedule a Manager offers an easy way to book a phone call with an SAP Product Support manager from the related product area, to discuss details of your high priority support incident. Through this new service, customers will experience a more enhanced communication with SAP's Product Support management to help solve their issues and prevent potential service exceptions. More details on what qualifies your incident for this specific service are provided on SAP Support Portal and SAP Community.
SAP offers automatic translation for SAP Notes and SAP Knowledge Base Articles (KBAs) in SAP ONE Support Launchpad. Customers get fast, machine-generated translations at the click of a button in their preferred language and at no additional cost. Now, in addition to Japanese, Portuguese (Brazilian), Spanish, French and Simplified Chinese, we have added machine translations for Korean, Russian and Italian. Read more.
Your immediate action is required to stay connected to SAP's support backbone. Starting January 2020, the legacy SAP support backbone infrastructure will be shut down. This impacts every ABAP-based SAP system which is connected to the support backbone. If the recommended actions are not taken care of, customers will face disruption with the following:
For full details outlining your actions required to stay connected to SAP's support backbone, please visit the Connectivity to SAP's Support Backbone page.
If you have implemented the recommendations and facing issues OR if you face issues while implementing the recommendations, please contact SAP support by opening a ticket at component XX-SER-BB-UPD
SAP Universal ID went live in September at the German SAP User Group conference (DSAG) and we are excited to introduce you to all its capabilities and benefits.
Visit SAP for Me and get your personal SAP Universal ID today!
For more information, visit our SAP Universal ID website or watch this video.
Outlined here are the communication channels, Next-Generation Support tools and support resources available to you whenever you need our assistance.
Mohammed Ajouz, Global Head of Product Support at SAP, personally welcomes you in this short video.
Learn more about the new SAP Community.
The SAP SuccessFactors Community is a private community where members find resources, ask questions, share knowledge and get answers from customers and experts.
Join the SAP S/4HANA Cloud Customer Community to connect with your peers and SAP experts to exchange information about product solutions and best practices. Search for answers, ask questions, access tools, resources and more.