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Following the announced maintenance extensions of the SAP Business Suite 7 and SAP S/4HANA and of SAP BW/4HANA, the maintenance of the respective SAP BPC products will be adapted. For more information, please refer to SAP BPC product suite extending maintenance blog post on SAP community.
To help remove language barriers, SAP is launching new automatic machine translation features in the SAP ONE Support Launchpad. At the click of a button, customers have now the option to turn on automatic translations for their Expert Chat sessions or for their communications within their incidents.
Watch and learn how to create and activate Technical Communication User.
Technical Communication Users are created and maintained in the Technical Communication Users application instead of the usual User Management application for S-user IDs.
You cannot use this ID to manually log on to SAP websites such as the SAP ONE Support Launchpad. Only super administrators and user administrators have access to the Technical Users application.
Learn how to create, activate, and delete technical communication users.
SAP simplified the incident creation process in the SAP ONE Support Launchpad using ‘Product Functions' as an alternative to classical components. ‘Product Functions' depend on the ‘System' and ‘Product Area' customers selected and are now highlighted by default on first entry. In case customers are familiar with ‘Components', it is still possible to categorize with them. The incident categorization will remember the users' preferred categorization for the following entry.
Learn more on the simplified categorization using ‘Product Functions' and improved incident creation experience.
To help remove language barriers, SAP has launched a new automatic machine translation feature for Expert Chat in the SAP ONE Support Launchpad. When starting an Expert Chat session, customers can now turn on automatic translations in the chat sessions. This new automatic bi-directional translation feature is currently available in Portuguese (Brazilian) and Simplified Chinese.
Watch and learn how you can remain informed about the availability and status of SAP Cloud Services, including planned and unplanned downtimes, as well as receive customer notifications and maintenance events that are most relevant to you. Super or Cloud Administrators can assign new subscriptions for any contact person within their organization. Learn about the following, and more:
Enable your teams to get hands-on experience with SAP S/4HANA and make key business decisions as they execute multiple transactions - in planning, sales, marketing, procurement, production, finance, and more - all within a true-to-life competitive business setting.
The incident creation and management applications in SAP ONE Support Launchpad have been improved and provide a simplified and intuitive design with optimized features.
Since end of August 2020, the ‘Report an Incident' tile now provides you a central entry point for SAP support channels like traditional incident, Expert Chat and Schedule an Expert.
SAP's improved incident creation and incident management applications in the SAP ONE Support Launchpad provide you now with a simplified and intuitive design with optimized features.
Customers can now explore simplified categorization using ‘Product Functions' for an easier alternative to components, to get your incident to the correct SAP expert faster.
Learn more on the SAP Community.
Outlined here are the communication channels, Next-Generation Support tools and support resources available to you whenever you need our assistance.
Mohammed Ajouz, Global Head of Product Support at SAP, personally welcomes you in this short video.
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