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Join us on March 24 for the next SAP Enterprise Support Day. Attend this virtual event to learn how SAP Enterprise Support services can help you run your business. Explore how outcome-focused services and proactive support offerings can help you become an Intelligent Enterprise.
Welcome to the new SAP S/4HANA Cloud topic page. The SAP Community is our digital front door connecting SAP customers, partners and experts. In order to provide a world-class experience, the SAP S/4HANA Cloud Community has migrated to the SAP Community and we are excited to launch the new SAP S/4HANA Cloud Topic Page on February 1, 2021.
For more information, read this blog and watch this video.
Following the announced maintenance extensions of the SAP Business Suite 7 and SAP S/4HANA and of SAP BW/4HANA, the maintenance of the respective SAP BPC products will be adapted. For more information, please refer to SAP BPC product suite extending maintenance blog post on SAP community.
To help remove language barriers, SAP is launching new automatic machine translation features in the SAP ONE Support Launchpad. At the click of a button, customers have now the option to turn on automatic translations for their Expert Chat sessions or for their communications within their incidents.
Technical Communication Users are created and maintained in the Technical Communication Users application instead of the usual User Management application for S-user IDs.
You cannot use this ID to manually log on to SAP websites such as the SAP ONE Support Launchpad. Only super administrators and user administrators have access to the Technical Users application.
Learn how to create, activate, and delete technical communication users.
SAP simplified the incident creation process in the SAP ONE Support Launchpad using ‘Product Functions' as an alternative to classical components. ‘Product Functions' depend on the ‘System' and ‘Product Area' customers selected and are now highlighted by default on first entry. In case customers are familiar with ‘Components', it is still possible to categorize with them. The incident categorization will remember the users' preferred categorization for the following entry.
Learn more on the simplified categorization using ‘Product Functions' and improved incident creation experience.
Watch and learn how you can remain informed about the availability and status of SAP Cloud Services, including planned and unplanned downtimes, as well as receive customer notifications and maintenance events that are most relevant to you. Super or Cloud Administrators can assign new subscriptions for any contact person within their organization. Learn about the following, and more:
Enable your teams to get hands-on experience with SAP S/4HANA and make key business decisions as they execute multiple transactions - in planning, sales, marketing, procurement, production, finance, and more - all within a true-to-life competitive business setting.
The incident creation and management applications in SAP ONE Support Launchpad have been improved and provide a simplified and intuitive design with optimized features.
Since end of August 2020, the ‘Report an Incident' tile now provides you a central entry point for SAP support channels like traditional incident, Expert Chat and Schedule an Expert.
Outlined here are the communication channels, Next-Generation Support tools and support resources available to you whenever you need our assistance.
Mohammed Ajouz, Global Head of Product Support at SAP, personally welcomes you in this short video.
The SAP SuccessFactors Community is a private community where members find resources, ask questions, share knowledge and get answers from customers and experts.