Maintenance Notification: August 8, 2020
Due to maintenance, there will have multiple interruptions for Sapserv7/9(VPN connections) on Saturday, August 8, 2020, from 11:00-21:00 JST (10:00-20:00 China Time; 4:00-14:00 CET). During...
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Features
Expanding and extending the availability of SAP S/4HANA Cloud help resources
SAP S/4HANA Cloud customers can now explore the benefits of an expanded and extended availability of help resources.
This new focused content for SAP S/4HANA Cloud help resources can be located in the Search Results when searching SAP ONE Support Launchpad by simply clicking on the “Additional SAP S/4HANA Cloud Assets” link. These eight repositories will also be exposed to the global search engines for indexing making them easily found no matter where you choose to search for answers to your questions.
The content can be found easily by searching the web, or, if a customer prefers not to search through an unfocused content via web search, they may use the searches at sap.com or view the content in a special location inside of the SAP ONE Support Launchpad.
All of those search options will help the customer to benefit from the new repositories and explore the SAP S/4HANA Cloud help resources to find answers to their technical issues faster and much easily.
For more information, please visit SAP Community.
Focused Build & Focused Insights 2.0 SP06 is out now!
Support Package SP06 for Focused Build and Focused Insights has been released and is now available for customers and partners.
To see what the feature-packed release holds on for you take a look at the SP06 What's New presentation.
Read all about the new features in the associated SP06 documentation (application help and user guides) on the SAP Help Portal.
And learn how SAP Activate and Focused Build with SAP Solution Manager is working together.
Note, as of 2020, the usage rights of SAP Solution Manager include Focused Build and Insights – at no additional costs!
Schedule a Manager launches for all SAP SuccessFactors solutions
Following a successful four-week pilot, SAP's newest live support service “Schedule a Manager' is now available for all SAP SuccessFactors solutions. The services allows you to request a dedicated phone call with a manager from SAP's Product Support to help prevent or manage potential service exceptions on your high priority incidents.
Schedule a Manager offers an easy way to book a phone call with a manager from SAP's Product Support from the related product area, to help prevent or manage potential service exceptions on your high priority support incidents.
More information on the Schedule a Manager service can be found here.
Details on what qualifies your incident for this specific service are provided on SAP Support Portal and SAP Community.
Improved incident management – experience the newly designed incident edit layout
Explore our continuous progress to simplify and optimize the support experience for you throughout the whole incident creation and management journey.
Following the release of the redesigned incident list accessible via the new ‘Manage Incident' tile, you may now experience a new user interface while editing incidents enabling a user-centric and intuitive workflow to interact with SAP more efficiently. Meanwhile the newly designed incident edit layout integrates the latest functionalities of the incident creation form, like the real-time file suggestions.
For more information read our blog post on SAP Community.
Helping Our Customers Navigate Difficult Times: No CPI Increase for Support Contracts in 2021
At SAP, we understand that the COVID-19 pandemic can lead to challenges in our customers' and partners' businesses and are committed to help every organization in a fair manner, therefore:
- For 2021, SAP will not apply the annual increase based on the local Consumer Price Index (CPI*) to SAP Standard Support.
- SAP will also continue to not apply this increase for SAP Enterprise Support contracts in 2021.
* CPI is used as a measure of inflation, in some markets, different systems are referred to (e.g. Labor Cost Index in Germany). These figures are published by governments or the authorized authority in each country.
SAP Support - Join Our Webinars #ASKCIC
Watch the latest Support video from CIC and learn how to join our Support Webinars and get access to On Demand recordings
Webinar Micro Learnings are open to all SAP Customers and Partners, delivered across different time zones and are available in the following languages: English, German, French, Spanish, Portuguese and Chinese. All sessions are followed by Q&A with a CIC Expert.
SAP Solution Manager 7.2 SPS 11 is out now!
To see what the feature-packed release of SAP Solution Manager 7.2 SP11 holds on for you take a look at the highlights blog and SP11 What's New presentation.
SAP Fiori apps 1.0 for SAP Solution Manager SP10 has been released, too. Both are now generally available for all customers and partners.
Take a glimpse about the new features at the associated documentation on the SAP Help Portal:
Home Office Network Prerequisites Due to Enhanced Load From COVID-19 Pandemic
More people working from home can mean enhanced network loads, and potential connection issues with your systems. We offer advice in this article to help keep your connection running smoothly.
Simplify Your Logon Experience With SAP Universal ID
As part of our on-going efforts to simplify your logon experiences with SAP, we are pleased to introduce SAP Universal ID which allows you to consolidate your multiple user accounts into one Universal ID.
By converting to SAP Universal ID, you can:
- Keep your account for life
- Use one login for all of your accounts
- Manage all accounts in one profile
Get started today by watching this short video to learn more, and enrolling on the SAP Universal ID website.
If you cannot wait any longer, create your own SAP Universal ID now.
Spotlight News
Maintenance Notification: June 13, 2020
Due to maintenance, there will be multiple interruptions for Sapserv7/9 (VPN connections) on Saturday, June 13, 2020, from 14:00-20:30 JST (13:00-19:30 China Time; 7:00-12:30 CET)....
Something Big Is Coming: SAP Cloud ALM Launch Celebration
On Friday, May 29, at 3:00 p.m. CET, SAP is celebrating the launch of SAP Cloud ALM, the application lifecycle management (ALM) offering for cloud-centric...
Helping Customers Navigating Through Difficult times: No CPI Increase for Support Contracts in 2021
SAP remains vigilant and focused on supporting customers, partners, employees, and communities during COVID-19. SAP understands that the current situation will lead to unforeseen challenges...
Easily Engage with Product Support: Try the Support Assistant Feature from SAP
To engage with the Product Support organization at SAP more easily, quickly, and intuitively, access SAP ONE Support Launchpad and try the support assistant for...
Get Started With Support
Welcome to Support!
Outlined here are the communication channels, Next-Generation Support tools and support resources available to you whenever you need our assistance.
Mohammed Ajouz, Global Head of Product Support at SAP, personally welcomes you in this short video.
Communities
SAP Community
Learn more about the new SAP Community.
SAP SuccessFactors Community
The SAP SuccessFactors Community is a private community where members find resources, ask questions, share knowledge and get answers from customers and experts.
SAP S/4HANA Cloud Community
Join the SAP S/4HANA Cloud Customer Community to connect with your peers and SAP experts to exchange information about product solutions and best practices. Search for answers, ask questions, access tools, resources and more.