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Technical Assistance
Request product support from SAP
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Non-Technical Assistance
Request non-product support or provide feedback on SAP Support Portal site
Technical Assistance
Request product support from SAP
Non-Technical Assistance
Request non-product support or provide feedback on SAP Support Portal site
We'd really like your help to organize SAP For Me, the future single-entry point for support. Try it out today and share your thoughts via the SAP For Me Survey
Your feedback will be used to measure and continually improve our customer experience.
Do you know what SAP Business Technology Platform offers to you? What use cases can be build with SAP BTP and what are its technical services?
The SAP Discovery Center with its Missions and Service Catalog is the easiest way to get those answers and go beyond; it also guides you through the implementation.
Register for this session on January 31, 2023 to:
Explore how changing the language settings in your browser lets SAP for Me appear in your preferred language.
SAP Landscape Management Cloud is a new software-as-a-service (SaaS) solution to simplify the management of SAP systems running on hyperscalers (Azure, AWS, GCP).
It provides analytics capabilities to:
Join this session on January 25, 2023 to learn more and watch live demos.
Are you a product expert for platform technologies? Now is your chance to participate in the Ask an Expert Peer program and become a paid expert. Being part of this support channel is a great way to connect with your peers and share your knowledge. And the best part: Besides building a reputation as an expert outside your own organization, you will receive compensation for your accepted answers.
Find out more in the following blog post in SAP Community:
Become a Paid expert for PLATFORM TECHNOLOGIES – Ask an Expert Peer
The reality of the cloud is that change is becoming a continuum, rather than being a periodic event.
This means the way a business and its Customer Center of Expertise (Customer COE) operate needs to change.
Cloud technology requires a mindset shift, new skills, and continuous learning with regular innovation cycles.
What will change for the Customer COE? Are they preparing for this change? Will they maintain the right skills needed for the cloud era? And have they considered the enablement of end users?
Review the recording and slides, and learn more about the way a Customer COE will evolve in the cloud era.
It has been 7 years since the launch of our Next-Generation Support campaign, which largely marketed our support services. Since we have reached the next generation of support, we are due for a name change.
Starting now, our support services will no longer be referred to as “next generation”. Instead, we have renamed our support services to Real-Time Support.
This name reflects the approach to provide customers with real-time “always on” customer care through a variety of services and channels, including chats, web sessions, self-service options, mobile, social media and more.
Find out more here.
Today's environment of high inflation rates reflected across regional price indices is broadly impacting companies around the globe. SAP has therefore decided to adjust the support fee for existing support agreements for SAP Standard Support, SAP Enterprise Support, and SAP Product Support for Large Enterprises, based on the respective local Consumer Price Index (CPI).
The terms of our agreements allow for an annual adjustment of the support fee after the initial term and first renewal term. Consistent with the terms of our agreements, SAP will increase the annual support fee for the aforementioned SAP support agreements by a maximum of 3.3% (or the local CPI rate, if lower), effective January 1, 2023. The increase does not represent an increase in list prices for SAP support offerings for new purchases of software. Read the full statement in English or German.
Outlined here are the communication channels, Real-Time Support tools and support resources available to you whenever you need our assistance.
Mohammed Ajouz, Global Head of Product Support at SAP, personally welcomes you in this short video.
Other resources: