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This premier education event takes place on November 7-10, 2017 at event location Gutshof Ladenburg in Ladenburg, Germany.
Benefit and learn firsthand from SAP experts and take advantage of meeting and interacting with the SAP Solution Manager community.
The SAP Solution Manager Education Summit provides best practice insights and a strategic outlook for the next years, see the agenda.
SAP is excited to launch the new Cloud Availability Center for SAP SuccessFactors customers. On Sept 29, the Cloud Status and Maintenance Dashboards will be retired and replaced by the new cloud dashboard.
For people who need immediate support help, Expert Chat instantly connects SAP customers to live, technical experts. And, for even faster access, we have created a new Expert Chat tile in the SAP ONE Support Launchpad.
Add the tile to your personalized home page, today!
SAP is excited to announce new products for Schedule an Expert. Connect with Support in a live, one-on-one 30-minute call, and spend less time waiting for response and resolution.
Next-Generation Support uses innovative tools and services to help you get assistance anytime, anywhere – from any device. Our goal is to help businesses, IT users, and partners to work more effectively with our software by simplifying solutions; providing readily accessible knowledge base tools; and offering direct access to support experts.
Join the SAP Solution Manager roadshow tour in 18 cities to learn about the value you can get out of SAP Solution Manager 7.2! Learn planning the upgrade to SAP Solution Manager 7.2 and how easy you can adopt SAP Solution Manager at your own pace.
Experience the new features of SAP Solution Manager and build your own roadmap to maximize the value you can get out of SAP’s strategic lifecycle management platform.
Don’t miss the opportunity - see all dates and cities here!
This summer, the award-winning SAP Enterprise Support Academy enablement program is getting much more than a facelift. We are currently transitioning to a new learning platform on SAP Learning Hub.
Sign up today for our new learning catalog and join us in the cloud.
Learn more about the new SAP Community.
The SAP SuccessFactors Community connects customers, partners, and employees within a collaborative environment to help realize our collective goals.
Watch the video for tips on resolving your incidents with SAP, and for an overview of the information that is waiting for you on the SAP Support Portal.
Also, browse this SAP Ecosystem document for an overview of some of the resources available to you as an SAP customer.
Get answers to questions by reviewing the support portal FAQs
Review the video content from the SAP Support YouTube playlist
Review the help files for the SAP support applications.
To help improve your support experience we would love to have you join one of our usability studies by emailing supportusability@sap.com.
Review the details of the service which serves as the starting point for the customer engagement.
SAP has started a series of Security Whitepapers in order to help you increase the security of your SAP systems.