Out Now: Support Package SP04 of Focused Build & Focused Insights for SAP Solution Manager 7.2

We are happy to announce that the new Support Package SP04 for Focused Build and Focused Insights has been released and is now available for customers and partners.  

• read the blog for Focused Build and see what's new for SP04
• read the blog for Focused Insights and see the user guides for SP04
  

>>   Register for the Focused Insights webinar on Aug 29, 2019.

SAP Solution Manager Education Summit 2019, Germany

The SAP Solution Manager Education Summit 2019 focuses on innovation in SAP application lifecycle management and will help you on your journey in becoming an intelligent enterprise.

Our experts are happy to support you in realizing the next steps in your SAP application lifecycle management strategy. Plan today and join us at the event from December 3-6 in Heidelberg, Germany.

Act now and update your systems to stay connected to SAP as of January 1, 2020

SAP's support backbone has been updated, and to ensure a safe transition for you, the legacy infrastructure will remain available until the end of the year. This impacts every ABAP-based SAP system which is connected to the support backbone.

Learn from this video what you have to do in a nutshell and read the SAP News article. Also check out the landing pageand read the guide for detailed information about this important topic.

Highlights of SPS09 for SAP Solution Manager 7.2

Watch the recording of the meet-the-expert (MTE) webinar on the support edition of SAP Learning Hub to find out what this feature-packed release holds for you!
Take also a quick tour of some features in our blog that make SAP Solution Manager 7.2 processes more convenient. Visit the SAP Help Portal and discover what's new for SPS09.

Ask an Expert Peer launches as an official channel for SAP SuccessFactors Solutions

Ask an Expert Peer is now an official and permanent channel of the Next-Generation Support approach. The feature trial phase of Ask an Expert Peer has successfully completed and the first wave to roll out Ask an Expert Peer as a new channel starts on June 17^th, 2019 to all SAP SuccessFactors Solutions*. While we are focusing on a controlled roll out in waves, Ask an Expert Peer is temporarily disabled for other products.

Learn more...

Component predictor helps customers select the right component

SAP's component predictor is a new service based on artificial intelligence (AI) technology, which helps you select the right component when you create incidents in SAP ONE Support Launchpad. The service suggests potential components ranked in order of relevance in the “Select a Component” form of the incident creation wizard.

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Expert area predictor helps customers select the right expert area

SAP's expert area predictor is a new service based on artificial intelligence (AI) technology, which helps you select the right expert area when you book Schedule an Expert sessions. The service suggests potential expert areas ranked in order of relevance in the “Select an Expert Area” form of Schedule an Expert.

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Schedule an Expert for open incidents: Released for low and medium priority incidents

Schedule an Expert for open incidents offers an easy way to discuss the technical details of your existing support incident with the assigned support engineer – at a time of your choosing. The channel is now available for open low, medium, and high priority incidents.

Learn more...