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Features
Free registration to SAP Next-Generation Support live webinars
Join our Customer Center of Expertise - Advisory Sessions starting in March 2019, featuring SAP Next-Generation Support. Learn from our speakers how to get the most out of your support tools and services.
Participate in our Q&A after each session and take the opportunity to let our experts know what other webinar topics you are interested in.
All sessions will be recorded.
Your calendar entry to participate in the live session, as well as the recordings of the sessions can be accessed here.
Join the live MTE session about the SAP S/4HANA Cloud Implementation Portal on Mar 21
Join the live Meet-the-Expert (MTE)* session on Mar 21, 2019 at 10:00 am EST/New York about SAP S/4HANA Cloud Implementation Portal.
* To access the SAP Learning Hub, edition for SAP Enterprise Support, a one-time registration is required. A detailed step-by step guide can be found here. Further details on how to register for an MTE, after you have completed the one-time registration for the SAP Learning Hub, edition for SAP Enterprise Support, can be found here.
Out Now: Support Package SP03 of Focused Build & Focused Insights for SAP Solution Manager
We are happy to announce that the new Support Package SP03 for Focused Build and Focused Insightsbeen released and is now available for customers and partners.
Read the blog for Focused Build and get all information at the Focused Build page.
Read the blog for Focused Insights and get all information at the Focused Insights page.
The Transition to an Intelligent Enterprise – Next virtual SAP Enterprise Support Day
Intelligent enterprises have a unique affinity for differentiating themselves with new capabilities, skills, and technology. Mark your calendars for the virtual event on March 20, 2019 and explore how SAP is empowering companies to adopt the vision of the intelligent enterprise with outcome-targeted services and proactive support offerings.
Learn more about the virtual event
Note: to be able to register, you will need to have signed up with the SAP Learning Hub of the SAP Enterprise Support Academy.
Coming Soon! Next Generation SAP Enterprise Support Value Maps
Read the blog to learn more about the upcoming release of the next generation SAP Enterprise Support Value Maps powered by SAP Enterprise Support Academy now utilizing SAP Learning Hub as a delivery platform, designed to support SAP customers in their journey to the Intelligent Enterprise.
Jumpstart your SAP S/4HANA cloud implementations with the implementation portal for SAP S4/HANA Cloud!
The implementation portal provides a brand-new implementation experience for SAP S/4HANA Cloud implementations. This new portal is cloud-based, all contact info is available, task based, with collaboration built-in, and great usability. Read the blog.
SAP Notes Download and Upload Process Impacted. Act Now!
With the SAP Support Backbone update and mandatory digital signing of SAP Notes, the download and upload process of SAP Notes has changed.
Post January 1, 2020, the download and upload process will stop working unless Note Assistant (SNOTE transaction) is enabled in ABAP systems to work with digitally signed SAP Notes.
Please refer to the SAP Support Portal announcement for further details.
SAP S/4HANA Adoption Starter Program
Are you at the beginning of your SAP S/4HANA journey? Then have a look at the SAP S/4HANA Adoption Starter Program. The SAP S/4HANA Adoption Starter is a fully remote program which enables you to create your personalized digital transformation plan 1.0 within 90 days leveraging SAP guidance and self-services.
SAP’s Award-Winning Schedule an Expert Adds 50+ New Product Areas
SAP has just made it easier to get technical help by adding over 50 new product areas for Schedule an Expert.
Book a live session with an engineer and discuss new or open incidents and technical issues – at time that fits your schedule – all at no additional cost.
The innovative service won a coveted STAR award from the Technology Services Industry Association (TSIA). Learn more...
Spotlight News
Communities
SAP Community
Learn more about the new SAP Community.
SAP SuccessFactors Community
The SAP SuccessFactors Community is a private community where members find resources, ask questions, share knowledge and get answers from customers and experts.
Resources
New to the Support Portal?
Watch the video for tips on resolving your incidents with SAP, and for an overview of the information that is waiting for you on the SAP Support Portal.
Also, browse this SAP Ecosystem document for an overview of some of the resources available to you as an SAP customer.
Get answers to questions by reviewing the support portal FAQs
Review the video content from the SAP Support YouTube playlist
Review the help files for the SAP support applications.
To help improve your support experience we would love to have you join one of our usability studies by emailing supportusability@sap.com.
Review the details of the service which serves as the starting point for the customer engagement.
SAP has started a series of Security Whitepapers in order to help you increase the security of your SAP systems.
Looking to participate in the Ask an Expert Peer feature trial? Ask an Expert Peer is designed to deliver fast issue resolution for basic inquiries and how-to questions. Please log in with a valid S-User to access the Ask an Expert Peer tab from the right-side of the Home page. Learn more here.