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Suppliers can access the Help Center to find video tutorials, support documentation, FAQs, and other resources covering a variety of topics, such as:
For more best practices content and discovering what's possible as a supplier on SAP Business Network, watch the replay videos from our latest Supplier Connection Live webinar.
We'd really like to hear your first impressions of the support experience in SAP for Me, the future single-entry point for support.
Try it out today and share your thoughts via the Support Experience in SAP for Me survey.
Your feedback will be used to measure and continually improve our customer experience.
SAP for Me is your personalized central entry point to SAP's support. It provides transparency across all your SAP solutions and ensures a harmonized support experience.
SAP for Me makes support-related tasks easy with an end-to-end view of your product portfolio all in one place.
Join this Support Webcast to learn more about SAP for Me including the depreciation of the SAP ONE Support Launchpad home page as an access to applications.
Additionally, check our list of Upcoming Live Sessions in various languages and time zones.
SAP Solution Manager SP14, SAP Fiori apps for SAP Solution Manager SP13 and SAP Focused Build and Insights SP09 have been released and are now generally available for all customers and partners.
To see what the feature-packed release holds on for you take a look at the highlights blog and the What's New presentation.
Take a glimpse about the new features at the associated documentation available on the SAP Help Portal:
Watch the recording of the What's New call and check here for more ALM events & Webcasts.
Want to know the best channel for your how-to questions? SAP's Product Support aims to provide you the best channel for your how-to questions by expanding our support channel offerings to include the SAP Community.
Learn more in this blog.
SAP remains vigilant and focused on supporting our customers, partners, employees, and communities during the COVID-19 pandemic.
SAP understands that the current situation might lead to additional unforeseen challenges on customers' businesses and continues to be committed to help every organization and industry across the world in a fair and equal manner.
With this newly granted price stability SAP contributes to the strong partnership with our customers.
Please note that this CPI waiver for 2022 is not a waiver of the contractually agreed possible adjustments of the maintenance fee for any potential future increases.
With our Built-In Support offering, the major pillars of support activity are integrated into the product and available to the user at their point of need. Users no longer need to open a separate solution or collaboration portal to request assistance. Instead, accessing support is as simple as clicking on a contextually aware digital assistant within the application they are using to get the right information, manage your incidents, or quickly collaborate with an SAP expert in real-time, sharing knowledge. Read more!
Note: SAP's Built-In Support is currently available for SAP S/4HANA Cloud.
SAP's support is evolving the digital support strategy by providing first support features in SAP for Me customer portal. Visit SAP for Me to explore the transparent system overview and integrated cloud availability and the System & Provisioning dashboard (S-user required). You will see a generic overview of all systems including the cloud system availability and the number of open incidents for the system.
‘My Calendar' provides information on your important event dates like planned cloud service maintenance as well as license key expiry, and offers access to join a Schedule an Expert or Schedule a Manager session.
More features, which customers currently access via SAP ONE Support Launchpad, will be added over time. Find out more by reading this blog post or visiting SAP Community.
Outlined here are the communication channels, Next-Generation Support tools and support resources available to you whenever you need our assistance.
Mohammed Ajouz, Global Head of Product Support at SAP, personally welcomes you in this short video.
Other resources: