Introducing the new SAP Support Portal

We've retired the old SAP Support Portal and replaced it with a new and improved version. The new portal is streamlined, easier to navigate, and mobile-enabled.

We've restructured content and navigation. For the homepage, we focus on quick access to search and common tasks such as viewing incidents; downloading software; managing users; and more. The SAP ONE Support Launchpad has NOT changed, and you can still access it through the SAP Support Portal.

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Join SAP Enterprise Support Academy in the Cloud

This summer, the award-winning SAP Enterprise Support Academy enablement program is getting much more than a facelift. We are currently transitioning to a new learning platform on SAP Learning Hub.

Sign up today for our new learning catalog and join us in the cloud.

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Expert Chat

SAP now offers technical support through Expert Chat!

The service, which is available for all support levels and almost all solutions, went live on June 30 and has already seen success. Eighty-three percent of customers rated their satisfaction at 8 to 10 on a scale of 1 to 10, 64 percent of incidents were resolved during the chat and average chat time was 21 minutes.

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Introducing the Self-Service SAP Transformation Navigator

The new SAP Transformation Navigator self-service is launched on May 15, 2017.  This tool provides you with the ability to strategically plan your product landscape by deriving recommendations from the current use of SAP products, and it allows you to apply changing business capabilities and needs to help you prioritize future product acquisition, transitions and discussions.

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SAP Reimagines Support For Digital Enterprise

Next-Generation Support uses innovative tools and services to help you get assistance anytime, anywhere – from any device. Our goal is to help businesses, IT users, and partners to work more effectively with our software by simplifying solutions; providing readily accessible knowledge base tools; and offering direct access to support experts.

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