Welcome to the SAP Support Portal. Search for SAP Notes, SAP Knowledge Base Articles, SAP Community content and more.
Due to its popularity, over the next few weeks, SAP will add new products for Schedule an Expert. Connect with SAP Support in a live, one-on-one 30-minute call. Talk to the same engineers that you’d file an incident with – but spend less time waiting for response and resolution.
Next-Generation Support uses innovative tools and services to help you get assistance anytime, anywhere – from any device. Our goal is to help businesses, IT users, and partners to work more effectively with our software by simplifying solutions; providing readily accessible knowledge base tools; and offering direct access to support experts.
Join the SAP Solution Manager roadshow tour in 18 cities to learn about the value you can get out of SAP Solution Manager 7.2! Learn planning the upgrade to SAP Solution Manager 7.2 and how easy you can adopt SAP Solution Manager at your own pace.
Experience the new features of SAP Solution Manager and build your own roadmap to maximize the value you can get out of SAP’s strategic lifecycle management platform.
Don’t miss the opportunity - see all dates and cities here!
We've retired the old SAP Support Portal and replaced it with a new and improved version. The new portal is streamlined, easier to navigate, and mobile-enabled.
We've restructured content and navigation. For the homepage, we focus on quick access to search and common tasks such as viewing incidents; downloading software; managing users; and more. The SAP ONE Support Launchpad has NOT changed, and you can still access it through the SAP Support Portal.
This summer, the award-winning SAP Enterprise Support Academy enablement program is getting much more than a facelift. We are currently transitioning to a new learning platform on SAP Learning Hub.
Sign up today for our new learning catalog and join us in the cloud.
SAP now offers technical support through Expert Chat!
The service, which is available for all support levels and almost all solutions, went live on June 30 and has already seen success. Eighty-three percent of customers rated their satisfaction at 8 to 10 on a scale of 1 to 10, 64 percent of incidents were resolved during the chat and average chat time was 21 minutes.
The new SAP Transformation Navigator self-service is launched on May 15, 2017. This tool provides you with the ability to strategically plan your product landscape by deriving recommendations from the current use of SAP products, and it allows you to apply changing business capabilities and needs to help you prioritize future product acquisition, transitions and discussions.
Learn more about the new SAP Community.
The SAP SuccessFactors Community connects customers, partners, and employees within a collaborative environment to help realize our collective goals.
Watch the video for tips on resolving your incidents with SAP, and for an overview of the information that is waiting for you on the SAP Support Portal.
Also, browse this SAP Ecosystem document for an overview of some of the resources available to you as an SAP customer.
Get answers to questions by reviewing the support portal FAQs
Review the video content from the SAP Support YouTube playlist
Review the help files for the SAP support applications.
To help improve your support experience we would love to have you join one of our usability studies by emailing supportusability@sap.com.
Review the details of the service which serves as the starting point for the customer engagement.
SAP has started a series of Security Whitepapers in order to help you increase the security of your SAP systems.