SAP Notes and SAP Knowledge Base Articles now available in Korean, Russian and Italian

SAP offers automatic translation for SAP Notes and SAP Knowledge Base Articles (KBAs) in SAP ONE Support Launchpad. Customers get fast, machine-generated translations at the click of a button in their preferred language and at no additional cost. Now, in addition to Japanese, Portuguese (Brazilian), Spanish, French and Simplified Chinese, we have added machine translations for Korean, Russian and Italian. Read more.

Ensure You Stay Connected to SAP’s Support Backbone After January 1, 2020

Your immediate action is required to stay connected to SAP's support backbone. Starting January 2020, the legacy SAP support backbone infrastructure will be shut down.  This impacts every ABAP-based SAP system which is connected to the support backbone.  If the recommended actions are not taken care of, customers will face disruption with the following:

• Digitally-Signed SAP Notes
• SAP EarlyWatch Alert and Remote Service Delivery
• SAP Solution Manager and Focused Run for SAP Solution Manager

For full details outlining your actions required to stay connected to SAP's support backbone, please visit the Connectivity to SAP's Support Backbone page.

If you have implemented the recommendations and facing issues OR if you face issues while implementing the recommendations, please contact SAP support by opening a ticket at component XX-SER-BB-UPD 

Are you ready for your new login experience?

SAP Universal ID went live in September at the German SAP User Group conference (DSAG) and we are excited to introduce you to all its capabilities and benefits.

• With your Universal ID, you will need only ONE password for all your SAP accounts
• You will get a central overview of all your SAP accounts 
• You can manage your personal data and preferences in one place

Visit SAP for Me and get your personal SAP Universal ID today!

For more information, visit our SAP Universal ID website or watch this video.

Try SAP’s built-in support and talk to SAP CoPilot directly

Advanced search is one of the key functions that allow users to interact with the digital assistant by simply typing or talking to SAP CoPilot directly. The digital assistant offers the ability to execute key word searches for the current product exclusively or now more broadly for product independent content. The top results are sourced from different information providers such as help.sap.com. The information that you need can be found quickly with the ability to filter the search results by four new document types; SAP Community questions, product documentation, SAP Enable Now and SAP Knowledge Base Articles. Note: SAP's built-in support is currently available for SAP S/4HANA Cloud and SAP Integrated Business Planning.

SAP Notes and SAP Knowledge Base Articles now available in Chinese, Spanish and French

SAP offers automatic translation for SAP Notes and SAP Knowledge Base Articles (KBAs) in SAP ONE Support Launchpad. Customers get fast, machine-generated translations at the click of a button in their preferred language and at no additional cost. Now, in addition to Japanese and Portuguese (Brazil), we have added machine translations for Chinese, Spanish and French.

Read more.

Looking For New Features or Enhancements for S/4HANA Cloud?

Submit your ideas on new functionalities and vote on existing ones to improve S/4HANA Cloud on SAP Customer Influence. This is your way to influence SAP S/4HANA Cloud development decisions.

If you are looking for an enhancement or missing feature, check existing ideas first and vote on them to accelerate the processing time. If you don't find it, create a new idea and come back to check the status.

Find more information on Customer Influence here.

Incident Solution Matching for SAP S/4HANA Cloud Customers

SAP's AI-driven Incident Solution Matching further improves the support experience for SAP S/4HANA Cloud customers. This machine learning service automatically recommends solutions not only from SAP Notes and SAP Knowledge Base Articles (KBAs) but also from additional data sources – SAP Help, Roadmap Viewer and Fiori Apps Library when the incident is related to SAP S/4HANA Cloud product.

Read more!

Introducing a new welcome area on the SAP Support Portal

The Head of SAP Product Support, Mohammed Ajouz, introduces you to a dedicated section of our SAP Support Portal, Welcome to Support.

Learn more on how to begin your journey with Product Support, accessible to you anywhere, any time and on any channel.

Learn more...