Act now and update your systems to stay connected to SAP as of January 1, 2020

SAP's support backbone has been updated, and to ensure a safe transition for you, the legacy infrastructure will remain available until the end of the year. This impacts every ABAP-based SAP system which is connected to the support backbone.

Learn from this video what you have to do in a nutshell and read the SAP News article. Also check out the landing pageand read the guide for detailed information about this important topic.

Highlights of SPS09 for SAP Solution Manager 7.2

Watch the recording of the meet-the-expert (MTE) webinar on the support edition of SAP Learning Hub to find out what this feature-packed release holds for you!
Take also a quick tour of some features in our blog that make SAP Solution Manager 7.2 processes more convenient. Visit the SAP Help Portal and discover what's new for SPS09.

Ask an Expert Peer launches as an official channel for SAP SuccessFactors Solutions

Ask an Expert Peer is now an official and permanent channel of the Next-Generation Support approach. The feature trial phase of Ask an Expert Peer has successfully completed and the first wave to roll out Ask an Expert Peer as a new channel starts on June 17^th, 2019 to all SAP SuccessFactors Solutions*. While we are focusing on a controlled roll out in waves, Ask an Expert Peer is temporarily disabled for other products.

Learn more...

Component predictor helps customers select the right component

SAP's component predictor is a new service based on artificial intelligence (AI) technology, which helps you select the right component when you create incidents in SAP ONE Support Launchpad. The service suggests potential components ranked in order of relevance in the “Select a Component” form of the incident creation wizard.

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Expert area predictor helps customers select the right expert area

SAP's expert area predictor is a new service based on artificial intelligence (AI) technology, which helps you select the right expert area when you book Schedule an Expert sessions. The service suggests potential expert areas ranked in order of relevance in the “Select an Expert Area” form of Schedule an Expert.

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Schedule an Expert for open incidents: Released for low and medium priority incidents

Schedule an Expert for open incidents offers an easy way to discuss the technical details of your existing support incident with the assigned support engineer – at a time of your choosing. The channel is now available for open low, medium, and high priority incidents.

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SAP Customer COE and Support Infoday 2019

Register now for our upcoming German-speaking SAP Customer COE & Support event, and learn more about customer best practices, Next-Generation Support tools, or hybrid landscapes.

sap.de/ccoe

SAP Next-Generation Support webinars

Listen to our Customer Center of Expertise - Advisory Sessions featuring SAP Next-Generation Support. Learn from our speakers how to get the most out of your support tools and services.

Recordings of the sessions can be accessed here.