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Try the support channel Ask an Expert Peer for your SAP SuccessFactors solutions

Do you need help with a technical question related to your SAP SuccessFactors solution?

Then try Ask an Expert Peer, the new official support channel, that lets you have a private discussion with a qualified and approved peer - at no additional cost. Ask an Expert Peer offers you fast issue resolution for your basic inquiries and how-to questions.

Watch the video and learn more here.

Extended Innovation and Maintenance Commitments

SAP has extended its innovation commitment for SAP S/4HANA to 2040 and provides clarity on SAP Business Suite 7 with mainstream maintenance until 2027 and optional extended maintenance until 2030.

Further information: SAP Support Portal

SAP Solution Manager 7.2 maintenance

SAP has announced changes to the d changes to the maintenance commitment of SAP Business Suite.

SAP Solution Manager 7.2 follows the approach of the SAP Business Suite 7.

Mainstream maintenance for SAP Solution Manager 7.2 is now ensured until the end of 2027.
For customers who choose the optional extended maintenance for the SAP Business Suite 7 (until end of 2030) will receive extended maintenance or SAP Solution Manager 7.2 at no additional cost.

Focused Build and Insights are included in the usage rights of SAP Solution Manager since January 2020. They have the same maintenance conditions as SAP Solution Manager.

Focused Run is not affected by the announcement and has its own release and maintenance schedule.

New Product Support Channel for High Priority Incidents

Use “Schedule a Manager” to request a dedicated phone call with an SAP Product Support manager to help prevent or manage potential service exceptions on your high incidents.

Schedule a Manager is SAP's newest live support service and is now available for all SAP solutions apart from SAP SuccessFactors, SAP Business ByDesign and SAP Cloud for Customer, which will be added in the near future. Alongside Expert Chat and Schedule an Expert, Schedule a Manager offers an easy way to book a phone call with an SAP Product Support manager from the related product area, to discuss details of your high priority support incident. Through this new service, customers will experience a more enhanced communication with SAP's Product Support management to help solve their issues and prevent potential service exceptions. More details on what qualifies your incident for this specific service are provided on SAP Support Portal and SAP Community.

SAP Notes and SAP Knowledge Base Articles now available in Korean, Russian and Italian

SAP offers automatic translation for SAP Notes and SAP Knowledge Base Articles (KBAs) in SAP ONE Support Launchpad. Customers get fast, machine-generated translations at the click of a button in their preferred language and at no additional cost. Now, in addition to Japanese, Portuguese (Brazilian), Spanish, French and Simplified Chinese, we have added machine translations for Korean, Russian and Italian. Read more.

Ensure You Stay Connected to SAP’s Support Backbone After January 1, 2020

Your immediate action is required to stay connected to SAP's support backbone. Starting January 2020, the legacy SAP support backbone infrastructure will be shut down. This impacts every ABAP-based SAP system which is connected to the support backbone. If the recommended actions are not taken care of, customers will face disruption with the following:

Digitally-Signed SAP Notes
SAP EarlyWatch Alert and Remote Service Delivery
SAP Solution Manager and Focused Run for SAP Solution Manager

For full details outlining your actions required to stay connected to SAP's support backbone, please visit the Connectivity to SAP's Support Backbone page.

If you have implemented the recommendations and facing issues OR if you face issues while implementing the recommendations, please contact SAP support by opening a ticket at component XX-SER-BB-UPD

Are you ready for your new login experience?

SAP Universal ID went live in September at the German SAP User Group conference (DSAG) and we are excited to introduce you to all its capabilities and benefits.

With your Universal ID, you will need only ONE password for all your SAP accounts
You will get a central overview of all your SAP accounts
You can manage your personal data and preferences in one place

Visit SAP for Me and get your personal SAP Universal ID today!

For more information, visit our SAP Universal ID website or watch this video.

Try SAP’s built-in support and talk to SAP Conversational AI directly

Advanced search is one of the key functions that allow users to interact with the digital assistant by simply typing or talking to SAP Conversational AI directly. The digital assistant offers the ability to execute key word searches for the current product exclusively or now more broadly for product independent content. The top results are sourced from different information providers such as help.sap.com. The information that you need can be found quickly with the ability to filter the search results by four new document types; SAP Community questions, product documentation, SAP Enable Now and SAP Knowledge Base Articles. Note: SAP's built-in support is currently available for SAP S/4HANA Cloud and SAP Integrated Business Planning.

SAP Notes and SAP Knowledge Base Articles now available in Chinese, Spanish and French

SAP offers automatic translation for SAP Notes and SAP Knowledge Base Articles (KBAs) in SAP ONE Support Launchpad. Customers get fast, machine-generated translations at the click of a button in their preferred language and at no additional cost. Now, in addition to Japanese and Portuguese (Brazil), we have added machine translations for Chinese, Spanish and French.