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Features

Spotlight News

Maintenance Notification: July 10, 2019

Due to maintenance, the following services will not be available on Wednesday, July 10, 2019, from 19:00-20:00 JST (18:00-19:00 China) (11:00-12:00 CET) Sapserv 5/10 Problem...

Digital Access Evaluation Service

With the free-of-charge Digital Access Evaluation Service, customers get a basis to decide whether SAP Digital Access is the suitable license model for their SAP...

Maintenance Notification: May 7, 2019

Due to maintenance, the following services will not be available May 7, 2019 (Tuesday), from 19:00-20:00 JST (18:00-19:00 China) (11:00-12:00 CET): Sapserv 5/10 Problem analysis...

SAP S/4HANA Cloud Survey

Do you use SAP S/4HANA Cloud? Please complete our short survey to tell us what support-related tasks you would like the virtual assistant to help...

Communities

SAP SuccessFactors Community

The SAP SuccessFactors Community is a private community where members find resources, ask questions, share knowledge and get answers from customers and experts.

Awards

SAP Support Portal Earns ASP Top Ten Support Websites Award

SAP Wins Prestigious TSIA Star Award

Resources

New to the Support Portal?

Watch the video for tips on resolving your incidents with SAP, and for an overview of the information that is waiting for you on the SAP Support Portal.

Also, browse this SAP Ecosystem document for an overview of some of the resources available to you as an SAP customer.

Get answers to questions by reviewing the support portal FAQs

Review the video content from the SAP Support YouTube playlist

Review the help files for the SAP support applications.

To help improve your support experience we would love to have you join one of our usability studies by emailing supportusability@sap.com.

Review the details of the service which serves as the starting point for the customer engagement.

SAP has started a series of Security Whitepapers in order to help you increase the security of your SAP systems.