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SAP Launches Incident Solution Matching Driven by Artificial Intelligence Technology
New incident solution matching service takes SAP's customer support experience to the next level with enhanced AI technology.
Spend less time searching for answers. Use incident solution matching in SAP ONE Support Launchpad and recommendations will be compiled for you in one quick step, before you submit the incident – potentially saving you time and effort.
Start using incident solution matching today!
SAP Solution Manager & Landscape Management Sessions at SAP TechEd Bangalore, Nov 28-30, 2018
Enjoy our 29 sessions at this year's SAP TechEd in Bangalore and watch out for our two SAP Learning Journeys:
CNA1 - Build a Hybrid SAP Solution Landscape
CNA2 - Run a Hybrid SAP Solution Landscape
Ask an Expert Peer: More Products Available!
The new support channel Ask an Expert Peer (limited feature trial) got expanded and includes even more products. This channel lets you collaborate on your technical, product-related questions through one-on-one interactions with a qualified and approved expert outside of SAP. Try it out and submit your question today – at no additional cost.
SAP Wins Prestigious TSIA Star Award
SAP earned a coveted STAR Award for Best Practices in Support Services for Schedule an Expert from the Technology Services Industry Association (TSIA), while Next-Generation Support was a finalist for the Transformation of Support Services category.
Three Reasons to Use Schedule an Expert for Open Incidents: New Video Available!
Haven't tried Schedule an Expert for open incidents, yet? Then you're missing out. Get faster resolution and technical support for open, high priority incidents – at a time that is convenient for you. See our new video and learn more.
SAP Just Announced SAP Cloud ALM, a New Application Lifecycle Management Offering for SAP Cloud Customers
Find more information in this blog.
Updated Landscape Management Process for Hybrid Landscapes
The Landscape Management process describes the planning and implementation of landscape changes in the big picture. It includes information on:
- Roles, their tasks and related tools in landscape management
- Landscape entities and deployment models on-premise, private and public cloud related to SAP products
- Handling of landscape data to describe the status quo
- Sources of recommendations for involved roles
- Mapping of new business functionality to the landscape
- Managing development in and connections between elements of a hybrid landscape
Selecting the Correct Component in Incidents
Do you often select the wrong component when creating incidents? If so, we want your feedback on two proposals for an improved list.
Please fill out our online survey today.
New in Launchpad: SAP Streamlines Expert Chat & Contact Us Menu For Improved Support Help
SAP is making it easier to get support help in the SAP ONE Support Launchpad with updates to Expert Chat – along with a new, streamlined menu for Contact Us.
Spotlight News
Communities
SAP Community
Learn more about the new SAP Community.
SAP SuccessFactors Community
The SAP SuccessFactors Community is a private community where members find resources, ask questions, share knowledge and get answers from customers and experts.
Resources
New to the Support Portal?
Watch the video for tips on resolving your incidents with SAP, and for an overview of the information that is waiting for you on the SAP Support Portal.
Also, browse this SAP Ecosystem document for an overview of some of the resources available to you as an SAP customer.
Get answers to questions by reviewing the support portal FAQs
Review the video content from the SAP Support YouTube playlist
Review the help files for the SAP support applications.
To help improve your support experience we would love to have you join one of our usability studies by emailing supportusability@sap.com.
Review the details of the service which serves as the starting point for the customer engagement.
SAP has started a series of Security Whitepapers in order to help you increase the security of your SAP systems.
Looking to participate in the Ask an Expert Peer feature trial? Ask an Expert Peer is designed to deliver fast issue resolution for basic inquiries and how-to questions. Please log in with a valid S-User to access the Ask an Expert Peer tab from the right-side of the Home page. Learn more here.