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E-mail Guidelines
SAP helps protect your sensitive company information and ensures compliance with data protection regulations that may apply to our customers and partners (e.g. GDPR). However, it is your responsibility to ensure only the right people have permission to transact on behalf of your company, and only with the authorizations required to complete their tasks.
A valid e-mail address is mandatory for SAP Universal ID and all S-user IDs.
SAP is assisting customers and partners in their responsibility for users administration by introducing compliance checks on e-mail addresses.
- E-mail Format Check: the syntax of the e-mail address must be correct. For more information, see SAP Knowledge Base Article 3146076 - What is the valid format for an S-user e-mail address?
- Shared E-mail Address Check: a shared e-mail account, for example support@company.com, cannot be used
- Duplicate E-mail Address Check: an e-mail address cannot be used by another S-user under the same customer number
- E-mail Domain Check: Cloud and Super Administrators are required to maintain an official list that represents their company, subsidiaries, and/or COEs in the Maintain E-mail Domain application tool to ensure users match their corporate e-mail addresses
Important Information:
SAP will neither disable, deactivate nor delete any of these highlighted users.
SAP will only highlight users with non-compliant e-mail addresses in the User Management application.
Technical Communication Users are explicitly excluded from these rules.