Technical communication users
The technical communication user (formerly called Support Hub user) is created for technical purposes only, for system-to-system connections between your landscape (most commonly in your SAP Solution Manager) and the SAP Support backbone.
You cannot use it to log on to SAP websites, e.g. the SAP for Me customer portal, the SAP ONE Support Launchpad, SAP Store, or SAP Community.
- Technical communication users can only be administered through the Technical Users application, not through the User Management application for S-user IDs.
- Only super or user administrators have access to the Technical Users application to create, activate or delete technical communication users.
- If you need to change a technical communication user’s password, always use the Change Password function offered in the Technical Users application.