The technical communication user (formerly called Support Hub user) is created for technical purposes only, for system-to-system connections between your landscape (most commonly in your SAP Solution Manager) and the SAP Support backbone.
You cannot use it to log on to SAP websites, e.g. the SAP ONE Support Launchpad, SAP Store or SAP Community.
The technical communication user creation is a two-step process:
The new user account will be created within one business day.
The user will be activated within a few minutes.
To change the password for a technical communication user, proceed as follows:
Technical user IDs can get locked due to repeated logon attempts with an incorrect password. In the list of all users, locked users are easily identifiable through a padlock icon in the Active for Data Transfer column. To unlock them:
If you want to exchange data with the SAP Support infrastructure using client certificate authentication, you can download a PSE (Personal Security Environment) file via the Technical User application and import it into your system using transaction STRUST.
Follow the steps outlined in SAP Knowledge Base Article 2805811 to set up the new PSE store in your system and import the PSE file.
The user will be deleted within one business day.
If you face issues regarding technical communication users, check out the following KBAs or report an incident under component XX-SER-SAPSMP-USR: