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Product Related Assistance
Request product related support from SAP
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Non-Product Related Assistance
Request for existing cases, user IDs, Portal navigation support and more
Get Support
Facing a challenge with your SAP product?
- Search the knowledge base.
- If you still need help, and your issue is with the functionality of your SAP solution, get support by using the Get Support (Case, Expert Chat...) application.
- For new feature requests, read this blog.
- For other inquiries, use the Asking and Answering Questions section on SAP Community.
Note: Service requests are intended for routine tasks in your cloud products, that are unrelated to unexpected service delays or disruptions.
Quick Tips:
- This support is only for technical/functional issues with an SAP product. Choose the right support tool for your SAP Solutions.
- What is consulting - What is support (KBA 83020)
- What is Support – What is Consulting: Cloud Solutions (KBA 2706322)
- SAP Knowledge Base Article 67739 - "Priority of problem cases" provides a detailed explanation of each priority level.