Facing a challenge with your SAP product?

Note: Service requests are intended for routine tasks in your cloud products, that are unrelated to unexpected service delays or disruptions.

Tips

Explore Expert Chat

Expert Chat live channel is best suited for new medium or high priority issues, providing:

  • Real-Time Support from a support engineer.
  • the ability to screen share.
  • quicker resolution as compared to a case created in SAP for Me.

Tips

Explore Schedule an Expert

For new issues

 

Schedule an Expert is best for low or medium priority issues:

  • Live, one-on-one 30-minute call
  • Quicker resolution compared to an average low/medium case

Tips

For open cases
  • Available for low, medium or high priority cases with Support only
  • Live, one-on-one 30 minute call with the SAP case processor

 

Tips

  • Scheduled appointments require a minimum of 24 hours notice to allow engineers to prepare for the session.
  • Schedule an Expert is available for all support levels and almost all solutions. It is not available for SAP Ariba customers via SAP for Me
  • See our FAQ(opens in new tab) to learn more on how to get started.

Schedule a Manager

Schedule a Manager allows you to book a 15-minute call with a support manager on your medium or high priority support case with a two hour lead time under the following conditions:

High priority case:

  • Your case was opened at least two days ago
  • Schedule a Manager for high priority cases is available for all SAP products

Medium priority case, excluding SuccessFactors and HCM products:

  • Your case was opened at least nine days ago

Tips

  • You can view the availability and book the session via SAP for Me while accessing your case details.
  • Schedule a Manager is not offered for cases processed within SAP Development support.
  • Schedule a Manager is not available for SAP Ariba customers via SAP for Me
  • For more information, visit SAP Community.

Context-Sensitive Support