Guided Answers is an application which helps you troubleshoot and find solutions to your technical problems using a step-by-step guide. SAP experts document exact steps for analyzing issues and make that available to you. Guided Answers will grow over time as our products change, and accommodate new solutions and troubleshooting scenarios.
Knowledge Base
The SAP Support Knowledge Base Search, found in the SAP ONE Support Launchpad, allows you to search a variety of repositories; including SAP Notes, SAP Knowledge Base Articles (KBAs), SAP Community content, and more.
What’s the difference between an SAP Note and an SAP Knowledge Base Article?
SAP Notes:
- 80% of SAP Notes contain coding corrections
- Solve complex technical issues
- Most SAP Notes contain the description of the issue from a business perspective as well as the technical solution
- Implementation tool for the coding corrections is available to help customer to implement SAP Notes
- Translated into English, German and Japanese
SAP Knowledge Base Articles:
- No coding corrections, therefore these cannot be downloaded using Note Assistant
- Incident-specific documents
- Instant publishing
- Enriched content (such as embedded screenshots and videos)
- Rating features to provide feedback on the quality of a KBA
- Preview versions are available on search engines such as Google
SAP Notes & SAP Knowledge Base Articles
The Expert Search in the My SAP Notes & KBAs application lets you retrieve SAP Notes and SAP Knowledge Base Articles based on advanced selection criteria, and save these queries for future use. This is helpful if you carry out regular analysis of relevant information, e.g. identify SAP Notes regarding legal changes towards the end of your company's billing cycles.
Did you know?
You are now able to find preview versions of SAP Knowledge Base Articles on search engines such as Google, Bing and Yandex.
Tip: If you add the term 'KBA' to your search, you will greatly increase the relevancy of your search results.
SAP Security Notes & News
Review and implement critical SAP Security Notes, report a potential security vulnerability to SAP, plan for upcoming SAP Security Patch Days and read critical SAP Security News.
Guided Answers
Note Assistant
Note Assistant is a powerful tool for rapidly implementing specific SAP Notes. It recognizes dependencies on SAP Notes, support packages, and modifications that have already been implemented, which helps to ensure you implement all appropriate fixes for your SAP solutions.
Important SAP Notes & SAP Knowledge Base Articles
We know that it's important to get the information you need, and that is relevant for you. Access our SAP Notes notification applications to see what type of information is the right fit for you.
Review priority 1 (very high) SAP Notes to resolve and prevent issues in SAP systems.
Review important action items and patches to ensure the security of your systems.
Review requirements caused by changes, announcements and corrections in legal regulation.
Review the most important SAP Notes of a primary application area, or a sub-area, reported on successfully closed customer support incidents.
Review high-priority SAP Knowledge Base Articles for your analytics solutions from SAP.
Side-Effects of SAP Notes
When applying support packages, some SAP Notes may cause harmful side-effects in other areas of your SAP system. When SAP identifies this situation, to correct the side-effect problem a new SAP Note will be created and included in a future support package.
- If you are planning to apply one single support package, the Support Package Overview page in the Software Downloads application gives an indication on which additional notes you need to apply to correct any side-effect conditions.
- In case a more complex system upgrade is planned, the Maintenance Planner is the right tool.