Knowledge Base
In the SAP ONE Support Launchpad, search a variety of repositories; including SAP Notes, SAP Knowledge Base Articles (KBAs), SAP Community content, documentation and more. Or use Expert Search, which retrieves SAP Notes and Knowledge Base Articles based on advanced selection criteria.
SAP Notes vs Knowledge Base Articles
SAP Notes:
- 80% of SAP Notes contain coding corrections
- Solve complex technical issues
- Most SAP Notes contain the description of the issue from a business perspective as well as the technical solution
- Implementation tool for the coding corrections is available to help customer to implement SAP Notes
Knowledge Base Articles:
- No coding corrections, therefore these cannot be downloaded using Note Assistant
- Enriched content (such as embedded screenshots & videos)
- Provide ratings on the quality of a KBA
- Previews are available on search engines such as Google
- Incident-specific documents
Did you know?
You can find preview versions of Knowledge Base Articles on search engines such as Google, Bing and Yandex. If you add the term 'KBA' to your search, you will increase the relevancy of your results.
Special SAP Notes & Knowledge Base Articles
We know that it's important to get the information you need, and that is relevant for you. Access our SAP Notes notification applications to see what type of information is the right fit for you.
Review important action items and patches to ensure the security of your systems.
Review requirements caused by changes, announcements and corrections in legal regulation.
Review the most successful SAP Notes and KBAs of a primary application area, or a sub-area, reported on confirmed incidents.
The Expert Search is a powerful tool that lets you retrieve notes based on advanced selection criteria that you can save for future use. Read this blog to learn how the Expert Search notifies you about any notes you are interested in, e.g. for your Analytics product.
Note Assistant
Note Assistant helps you implement specific SAP Notes. It recognizes dependencies on SAP Notes, support packages, and modifications that have already been implemented, which helps to ensure you implement all appropriate fixes for your SAP solutions.
Guided Answers
Guided Answers help you troubleshoot and find solutions to your technical problems using a step-by-step guide. SAP experts document exact steps for analyzing issues and make that available to you.
Side-Effects of SAP Notes
When applying support packages, some SAP Notes may cause harmful side-effects in other areas of your SAP system. When SAP identifies this situation, to correct the side-effect problem a new SAP Note will be created and included in a future support package.
- If you are planning to apply one single support package, the Support Package Overview page in the Software Downloads application gives an indication on which additional notes you need to apply to correct any side-effect conditions.
- In case a more complex system upgrade is planned, the Maintenance Planner is the right tool.
What tasks or resources matter most when supporting your SAP products? Tell us so we can make things easier for you.
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