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Technical Assistance
Request product support from SAP
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Non-Technical Assistance
Request non-product support or provide feedback on SAP Support Portal site
Support Services
Remote Services can be requested via the new Get Support application in SAP for Me (SAP Note 1296527).
- Service Request for a Cloud Solution
- Service Request for an On-Premise Solution
If you need assistance to submit your request, you may contact your local Customer Interaction Center (CIC)
Once you have ordered an SAP service, you will receive a confirmation of your inquiry in your Service Message Inbox. Depending on the planned date of a service session, you may receive further Service Messages, such as confirmation of date, preparation, reminder of the session, and eventually the Service Report.