Following are support services delivered by SAP. Remote Services can be requested via our case channel in SAP for Me (SAP Note 2360708): when creating your request, select 'Product' Continuous Quality Check & Improvement Services > the select 'Product function' OnPremise & Hybrid Services or Cloud Services, depending on your system.
If you need assistance to submit your request, you may contact your local Customer Interaction Center (CIC).
Once you have ordered an SAP service, you will receive a confirmation of your inquiry in your Service Message Inbox. Depending on the planned date of a service session, you may receive further Service Messages, such as confirmation of date, preparation, reminder of the session, and eventually the Service Report.