SAP Service Level Reporting
Service Level Reporting on Service Level Agreements for your SAP Solution
Service Level Reporting (SLR) is an automatic service for monitoring ABAP and Java systems. It facilitates periodic reporting on various kinds of technical indicators that are relevant for the adherence to your specific service level agreements (SLAs) in systems and business processes of your solution landscape. This service is covered by your maintenance agreement with SAP with no extra charge and can be setup by yourself for either weekly or monthly reporting.
An easy-to-use setup allows flexible customization of reporting contents and offers you broad possibilities to create report documents that are tailor-made for your individual requirements. Using similar technology, you can think of Service Level Reporting as an ideal addition to SAP EarlyWatch Alert (SAP EWA) to enhance your reporting capabilities regarding non-standard report content and customer-specific alert thresholds for reporting.