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Request for existing cases, user IDs, Portal navigation support and more
SAP Upgrade Weekend Support
The SAP Upgrade Weekend Support (UWS) is delivered remotely by two SAP support consultants. In line with your upgrade, migration and go-live project, SAP schedules SAP Upgrade Weekend Support to minimize risks during your upgrade, migration, go-live date, which generally falls on a weekend or holiday (duration of 60 consecutive hours). This service is delivered per SystemID/Installation. The two SAP Upgrade Weekend Support Consultants are on-duty for your project team. If an issue arises, the SAP UWS Support Consultants ensure that the message processing cycle begins.