Integration Monitoring

Scope

The purpose of Integration Monitoring is to provide transparency for the data exchange processes. It supports the monitoring for peer-to-peer interfaces as well as interfaces using orchestration platforms and provides a unified user experience for all interface types using a common look-and-feel and handling pattern. 

Integration Monitoring closes the gap between IT and Business. The correlation of integration artifacts provides end-to-end visibility in interface calls and message flows cross all involved cloud services and systems.

Users of Integration Monitoring can analyze the actual processing of interface calls and message flows including possible technical or business-driven root causes.

Features

  • Monitoring
    Monitoring provides a detailed status overview per business system (not available in beta) and/or cloud components on the incoming/outgoing messages for different interfaces. Via drill down to single messages, customers can check individual issues and message details.
  • Alerting
    Based on the collected data, alerts for certain error situations can be defined, e.g. messages in status ERROR on a specific component or in a specific scenario. Generated alerts are collected into the Alert Inbox. To analyze the alert, the user can drill down in the alert details to get information on the related message details. In the Alert Inbox, it is possible to perform actions like assign a processor, add comments, postpone, or confirm an alert.
  • Tracking
    Tracking allows users to search and track single messages based on specific (business) context attributes like the order number, employee id, or similar context attributes. As a prerequisite (business) context information must be exposed by the relevant component and send together with the message's log fragments to SAP Cloud ALM. Examples are e.g. custom header attributes in SAP Cloud Platform Integration or a single message-id. The search is executed cross-component and cross-category.

Prerequisites

Before you can set up Integration Monitoring in SAP Cloud Application Lifecycle Management, you have to connect your subscribed SAP cloud services to your SAP Cloud ALM instance. 

This is done by setting up the Landscape Management Service. Please follow the Setting Up Landscape Management guide in SAP Help  on how to perform the setup.

Content & Setup

To setup Integration Monitoring please follow the monitoring setup guide provide for each of the supported categories:

Customer Support

In case you encounter problems configuring or using SAP Cloud Application Lifecycle Management, please report an incident using one of the following components:

  • SV-CLM-OP – SAP Cloud Application Lifecycle Management for Operations Services
    • SV-CLM-OP-AEM - Alert and Event Management Service
    • SV-CLM-OP-IM – Integration Monitoring Service
    • SV-CLM-OP-LMS – Landscape Management Service
  • SV-CLM-INF – SAP Cloud Application Lifecycle Management Cross Topics
    • SV-CLM-INF-ONB - Onboarding and Decommissioning process
    • SV-CLM-INF-UAM - User Access Management

Please select one of your SAP Cloud Platform Integration Systems when reporting the incident.