This portal page describes the monitoring setup for SAP Sales Cloud and SAP Services Cloud tenants.
For these tenants we can monitor messages which are sent in the context of the functionality formerly known as SAP Cloud for Customer.
The following monitoring content is available for SAP Sales & Service Cloud:
|SAP C4C Messages||Messages||Monitors messages sent from and to SAP Sales & Services Cloud|
To perform the necessary setup steps in the SAP Sales & Services Cloud, please refer to:
In SAP Cloud ALM you can easily activate the standard monitoring content without any additional setup effort.
You can change which parts of the standard content are activated for each cloud service, activate and deactivate alerts or create own alerts with specific filters.
Adjust Monitoring Categories
Available Alerts for SAP Sales & Service Cloud
Available Filter Fields for SAP Sales & Service Cloud
You can choose one or more filter fields to restrict the messages for which an alert will be created.
Which filter values to use for SAP Sales & Service Cloud messages depends on the message direction.