SAP Cloud ALM Frequently Asked Questions

This page provides a collection of questions and related answers regarding SAP Cloud ALM. 

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General

SAP Cloud ALM is an Application Lifecycle Management (ALM) offering of SAP for customers that use only (or at least predominantly) cloud solutions from SAP and do not want to deploy an own ALM platform on premise for managing them.

SAP Cloud ALM manages the application lifecycle for the Intelligent Suite

•        SAP Cloud ALM is for cloud-centric customers

•        SAP Cloud ALM manages cloud and hybrid solutions

•        SAP Cloud ALM supports every SAP solution

SAP Cloud ALM manages the application lifecycle in the public cloud

•        SAP Cloud ALM is an application running on SAP Cloud Platform and is optimized for HANA

•        SAP Cloud ALM starts with trial and is for life

•        SAP Cloud ALM is an ALM solution optimized for cost efficiency

The first announcement of SAP Cloud ALM has been done on September 18, 2018 at the SAP Solution Manager Education Summit 2018.

SAP plans to make SAP Cloud ALM available step-by-step. Our 3-years ambitions are:

·       In 2018, SAP delivers an implementation portal for SAP S/4HANA cloud

·       In 2019, SAP delivers integration monitoring as well as test and deploy to production

·       In 2020, SAP enhances the support of the application lifecycle for most SAP products

·       SAP plans to deliver full SAP Cloud ALM in 2021

Requirement to deploy (SAP Cloud ALM Build)

  • Discovery and functional scoping
  • Fit to standard
  • Change, release, deployment down to production
  • Manual and automated testing
  • Managing Extensibility and Integration

Detect to correct (SAP Cloud ALM Run)

  • Integration & user monitoring
  • Process monitoring
  • Root-cause analysis
  • Auto-reactions to alerts

The implementation portal for SAP S/4HANA Cloud is the predecessor of SAP Cloud ALM Build. It is planned to be in General Availability in Q4 2018. It is only covering SAP S/4HANA cloud and is operated in the SAP S/4HANA Cloud unit. Going forward, we will move CIP into SAP Cloud ALM.

In the cloud, the provider offers the cloud service and ensures its availability and performance. But the provider does not control how customers configure (Build) and use (Run) the service. Like on premise, customers of the cloud provider are still responsible for setting up their master data and organizational structure in a cloud application (SaaS). Customers must define if optional steps in a business process shall be executed or not. And they should check if any business exception (like a blocked account) requires an action. All these activities are part of the application management life cycle. So, ALM is relevant in the cloud!

If a customer uses more than one cloud service in an integrated fashion (e.g., SAP S/4HANA Cloud and SAP SuccessFactors): It is not the responsibility of the individual cloud providers to manage the integration. The customer itself must take care of building and monitoring the integration or checking data consistency. This is part of ALM as well.

And if customers use the SAP Cloud Platform (PaaS) to enhance e.g. SAP S/4HANA Cloud, they develop and run their own (or 3rd-party) software. The platform provider will ensure the availability and performance of the platform, but it will not build, test, deploy, and operate the software. These aspects of ALM are also in customer responsibility.

SAP supports customers managing all these application lifecycle management tasks with SAP Cloud ALM.

Target customers of SAP Cloud ALM are cloud-only, cloud first, and cloud-centric customers of SAP. They typically have no SAP Solution Manager and no (or very little) SAP applications deployed on premise. All other SAP customers may use it as well if they have a valid SAP Enterprise Support maintenance agreement.

No. There is no duty to use SAP Cloud ALM. SAP Cloud ALM comes as the implementation experience of our cloud solutions. When customers are invited to a cloud trial, they get an invite to SAP Cloud ALM also. It is the natural way to consume SAP Cloud ALM capabilities.

Even though SAP Cloud ALM starts with the focus on SaaS offerings of SAP, it will also cover on-premise applications in the future. This is the foundation for proper ALM of hybrid solutions.

Yes, SAP Cloud ALM is built on the SAP Cloud Platform. But is not part of the platform. It is an application on top of the platform. It has its own commercialization as part of maintenance and subscription.

Please refer to the SAP Cloud ALM section on SAP Support Portal for details regarding SAP Cloud ALM: https://support.sap.com/cloud-alm.

Yes. There will be market introduction programs for SAP Cloud ALM. However, we cannot commit yet that there will be specific programs for all enhancements of SAP Cloud ALM.

Business Value for Customers

No. SAP Cloud ALM is part of SAP Enterprise Support. Customers are entitled to use SAP Cloud ALM if they subscribe to an SAP Cloud Service (including SAP Enterprise Support, cloud editions). Alternatively, customers will be able to sign an amendment to their SAP Enterprise Support agreement to get the required entitlement.

First of all, SAP Cloud ALM leverages the general benefits of Cloud solutions:

  • Customers do not need to invest in hardware. And delays for ordering the hardware diminishes as well
  • Customers do not need to care for basic setup, complex configuration, and basis operations
  • There is no need to build up technical knowledge (e.g. ABAP)
  • Customers do not need to plan and execute regular technical upgrade projects

But the value of holistic IT management even in cloud-centric landscapes is even bigger:

  • Application lifecycle management ensure business continuity. Proactive detection of upcoming problems, root-cause analysis to identify the source of disruptions, and accelerated problem resolution enable customers to minimize downtime of their end-to-end business processes.
  • SAP Cloud ALM accelerates implementation and change projects. This results in faster time-to-market.
  • The central platform ensures efficient execution of the IT jobs remaining at the customer. And it ensures transparency of hybrid environments integrating multiple cloud services.

Customers who subscribe to a SAP cloud solution receive SAP Cloud ALM automatically. The SAP Cloud ALM usage rights are part of SAP Enterprise Support, cloud editions. Customers can use SAP Cloud ALM immediately after purchasing an SAP cloud solution

SAP Cloud ALM and SAP Solution Manager

SAP Solution Manager is the established ALM platform of SAP. It is provided to customers as part of their support engagement. Customers use it throughout all phases of the application life cycle (requirements, design, build & test, deploy, operate, and optimize). And it allows customers to gain the holistic view of their IT solution. SAP Solution Manager is installed on premise, but it can manage cloud applications as well.

SAP Solution Manager is an on-premise, one-size-fits all ALM solution. It is very successful in the market, because it supports customers with an on-premise focus very well. But what about cloud-only, cloud-first, and cloud centric customers? Is on-premise ALM the best solution for them? Not really.

Therefore, SAP will provide another ALM offering “SAP Cloud ALM” for exactly these customers to help them run their business better. The cloud solution for application lifecycle management is a separate solution. It has a different functional scope. And different contracts between SAP and the customer apply. However, some of the available services might be used by both products.

No, SAP Cloud ALM is not a focused solution. SAP Cloud ALM is a new independent product available in the public cloud.

The answer is No! SAP Cloud ALM is a brand-new SAP offering for the cloud and in the cloud. The focus is on different target customers, mainly cloud-only, cloud first and cloud-centric customers. It provides those ALM functions that are required in the cloud. And it has the goal to manage the life cycle of the intelligent enterprise suite.

SAP Cloud ALM is not an SAP Solution Manager in the cloud. But it would be fair to say that SAP Cloud ALM carries relevant functionality of SAP Solution Manager into the Cloud that is still needed by cloud-centric customers.

SAP Cloud ALM and SAP Solution Manager are two separate ALM offerings.

On corporate level, there should be only one ALM platform – either SAP Solution Manager or SAP Cloud ALM. Ideally all implementation projects of a company are carried out on that central corporate ALM platform.

Customers who have transitioned to SAP Cloud ALM can still use SAP Solution Manager for ALM scenarios not available in SAP Cloud ALM. However, SAP does not offer federation between SAP Cloud ALM and SAP Solution Manager.

SAP Cloud ALM will support all ALM scenarios required for the cloud, yet with significantly reduced functional scope. SAP is in the process of evaluating which existing ALM features go into SAP Cloud ALM. The needs of our target customers are our sole decision criteria! It will be possible to integrate out-of-scope functionality via 3rd-party interfaces.

No, SAP Cloud ALM is targeting cloud-centric customers and customers for which SAP Solution Manager is not an option. The investments of 15,000 loyal SAP Solution Manager customers are protected for many more years.

SAP will continue the customer connection program to improve SAP Solution Manager according to customer influence for the functional areas of SAP Solution Manager 7.2 that went through extensive overhaul.

SAP Cloud ALM is not the legal successor of SAP Solution Manager. SAP Solution Manager 7.2 will remain in mainstream maintenance until 2025 at least.

Transition to SAP Cloud ALM

No. SAP Cloud ALM is a standalone product separate from SAP Solution Manager. There is no upgrade path.

Currently not. SAP will evaluate possible data migrations in the future. The current plan is to provide co-existence, but no federation of SAP Solution Manager 7.2 and SAP Cloud ALM.

As SAP Cloud ALM is a new product. SAP supports greenfield implementations with rollout documents, learning material and services. Transferring data from SAP Solution Manager 7.2 to SAP Cloud ALM is currently not supported. For the future, SAP plans to support the transition from SAP Solution Manager 7.2 to SAP Cloud ALM. SAP will collaborate with customers to support the transition with tools, content, best practices and methodologies.

If customers are using the Service Desk functionality in SAP Solution Manager 7.2, switching to SAP Cloud ALM is currently not a recommended option. SAP recommends that customers with this scenario stay on SAP Solution Manager 7.2.

In general, yes. But please check in the detailed roadmap of SAP Cloud ALM which feature of SAP Cloud ALM will be available for which on-premise SAP application when.

Do I need to give up my SAP Solution Manager for SAP Cloud ALM?

No. Co-existence is possible (SolMan for On-Premise, SAP Cloud ALM for cloud), but federation ("live" exchange of data) will not be supported.

SAP Solution Manager Upgrade and SAP Cloud ALM

Mainstream maintenance of SAP Solution Manager 7.1 has ended on December 31, 2017. The corresponding support model switched to customer-specific maintenance by then. Customer-specific maintenance covers the resolution of problems only in case of known solutions or workarounds. Resolutions for “new” problems (problems not yet known to SAP) are typically charged based on time and material. In addition, customer-specific maintenance will not provide support packages and legal changes. Please refer to SAP Note 52505 for details.

If you are still using SAP Solution Manager 7.1 today, SAP recommends the upgrade to mitigate the risks. This is independent of whether you plan to use SAP Cloud ALM or not.

No, this investment is not lost! SAP Solution Manager will remain in mainstream maintenance at least until end of 2025. And SAP Solution Manager 7.2 supports cloud services as well. So, there is no need for you to leave SAP Solution Manager and switch to SAP Cloud ALM.

If you are still using SAP Solution Manager 7.1 today, SAP recommends the upgrade to mitigate the risks. This is independent of whether you plan to use SAP Cloud ALM or not.

There are still some customers around on SAP Solution Manager 7.1 who use it just for the bare minimum, basically to satisfy the support and maintenance obligations of SAP. Going forward SAP will clearly differentiate between ALM for the customer and SAP fulfillment of support and maintenance obligations. While ALM will be provided through SAP Cloud ALM and SAP Solution Manager 7.2, fulfillment of support and maintenance obligations will be delivered through the SAP ONE Support Launchpad. The following functionality is available in the cloud already now: SAP EarlyWatch Alert Reports, Maintenance Planner, maintenance certificates.

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