Connectivity Tools

Remote Support

Would you like to have your incidents resolved quicker?  Set up remote access so that support can quickly diagnose and solve incidents you report, without needing to be at your desk or on the phone. This is especially helpful when dealing with different time zones.

In addition to solving your incidents faster, setting up a remote connection between your company and SAP will also allow you to receive services, such as Early Watch, and Continuous Quality Checks, that you may be entitled to through the Support Programs your company has purchased.

If you want to gain more insight on how remote connectivity works at SAP, please have a look at our Remote Connectivity Infrastructure document.

Remote Connections

Connection Types

Customer Remote Logon Depot


SAProuter is a software application that provides a remote connection between a customer's network and SAP. This remote connection enables secure unattended root cause analysis of incidents and secure delivery of SAP support services.

Getting started with SAProuter

Install SAProuter

Service Connector

Semi-Automatic Service Line Opener

Screen Sharing

GoToAssist is a web-based remote-support technology that enables SAP support professionals to analyze and resolve technical issues online using screen sharing, mouse and keyboard control and other tools.