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Non-Product Related Assistance
Request for existing cases, user IDs, Portal navigation support and more
Request for existing cases, user IDs, Portal navigation support and more
Set up remote access so that support can quickly diagnose and solve cases you report, without needing to be at your desk or on the phone.
SAProuter is a software application that provides a remote connection between a customer's network and SAP, enabling secure unattended root cause analysis of cases and delivery of SAP support services.
GoToAssist is a web-based remote-support technology that enables SAP support professionals to analyze and resolve technical issues online using screen sharing, mouse and keyboard control and other tools.
A cloud-based remote connectivity infrastructure is a cornerstone to access your customers' solutions remotely. This technology will assure future modular and flexible architecture to support services portfolios, services data and business models for SAP Partner Business.
IKEv2 Migration
SAP has migrated over ten thousand IKEv1-based connectivity from customers and partners connected to our service and support backbone to the IKEv2 recommended by German Federal Office for Information Security (BSI).
Now all service and support backbone connections between SAP and its customers and partners that do not use SNC follow the latest recommendation of the BSI regarding key lengths and other parameters for the use of Internet Protocol Security (IPsec) and Internet Key Exchange (IKEv2).