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Request for existing cases, user IDs, Portal navigation support and more
GoToAssist Corporate
GoToAssist Corporate is a web-based remote-support technology that enables SAP support professionals to analyze and resolve technical issues online using screen sharing, mouse and keyboard control and other tools. It is integrated into the SAPĀ remote support infrastructure and complements SAP's portfolio of remote access solutions for our customers.
Features of GoToAssist Corporate
- Remote Diagnostics
- Drawing, Highlighting and Pointing
- In-Session Chat
- Two-Way Screen Sharing
- Remote Control and View Only Mode
- Mac and Mobile Device Support
- Multi Monitor Support
- Secure End-to-End Encryption
- Session Recording
Integrated into SAP's Remote Support Infrastructure
GoToAssist Corporate is integrated into SAP's Remote Support Infrastructure. This means connections are encrypted and logged.