Citrix GoToAssist

GoToAssist Corporate is a web-based remote-support technology that enables SAP support professionals to analyze and resolve technical issues online using screen sharing, mouse and keyboard control and other tools. It is integrated into the SAP remote support infrastructure and complements SAP’s portfolio of remote access solutions for our customers.

Features of CitrixGoToAssist

  • Remote Diagnostics
  • Drawing, Highlighting and Pointing
  • In-Session Chat
  • Two-Way Screen Sharing
  • Remote Control and View Only Mode
  • Mac and Mobile Device Support
  • Multi Monitor Support
  • Secure End-to-End Encryption

Integrated into SAP's Remote Support Infrastructure

GoToAssist is integrated into SAP's Remote Support Infrastructure. This means connections are encrypted and logged.

Netviewer

Netviewer one2meet is a tool that provides application and desktop sharing to analyze and resolve technical issues online using screen sharing, mouse and keyboard control.

Important: Netviewer one2meet 6.4 is no longer supported by SAP as of January 1st 2017

It is mandatory for all customers to replace Netviewer one2meet with Citrix GoToAssist after December 31st, 2016 in case they want to receive screen sharing remote support from SAP.

However, it is still used exclusively for the purpose of screen sharing by SAP VAR and software partners who utilize the SAP Remote Connectivity framework in SAP Solution Manager for the processing of SAP incidents. In this case, the Netviewer one2meet version 6.4 client can be downloaded here.