LogMeIn GoToAssist

GoToAssist Corporate is a web-based remote-support technology that enables SAP support professionals to analyze and resolve technical issues online using screen sharing, mouse and keyboard control and other tools. It is integrated into the SAP remote support infrastructure and complements SAP's portfolio of remote access solutions for our customers.

Features of GoToAssist

  • Remote Diagnostics
  • Drawing, Highlighting and Pointing
  • In-Session Chat
  • Two-Way Screen Sharing
  • Remote Control and View Only Mode
  • Mac and Mobile Device Support
  • Multi Monitor Support
  • Secure End-to-End Encryption

Integrated into SAP's Remote Support Infrastructure

GoToAssist is integrated into SAP's Remote Support Infrastructure. This means connections are encrypted and logged.

Netviewer

Important: The Netviewer service connection type has been deactivated as of 10.08.2018

Please refer to SAP Note 2680630 - Netviewer Service Deactivation 10.08.2018 for further information.