Would you like to have your incidents resolved quicker? Set up remote access so that support can quickly diagnose and solve incidents you report, without needing to be at your desk or on the phone.
Allow SAP support engineers remote access to your systems, so they can troubleshoot your issues faster.
Your S-User ID requires the Open Remote Connections to manage these remote connections. Check you S-User ID's existing authorizations, and contact your user administrator if you do not have this authorization.
A fourth step is required in some circumstances where the remote network connection is not permanent (see SAP Note 35010).
4. Start the Service Connector (by opening the executable stfk.oez file) to open the existing network connection (if it is not already open).
If the system SAP is connecting to, requires a log in, please ensure that the secure area is updated with this logon information.
|Service Connection Type
SAP GUI based connection
|R/3 Support||Enables remote access to an SAP system via SAP GUI||812732|
|SAPGui+Browser Connect||Enables remote access to an SAP system via SAP GUI and browser||1721448|
|SAP NI Connection||Enables remote access to an SAP system via any client using SAP NI as protocol||1718597|
Connection to SAP Solution Manager
|SAP Solution Manager||Provides access to the solution graphic in SAP Solution Manager||962516|
|Solution Manager Diagnostics||Enables system related access to SAP Solution Manager Diagnostics||962516|
Java / http-based connection types that enable / ease service connection to java based systems
|NW Mobile Java Apps||Enables a connection to a SAP Netweaver Data Orchestration Engine||1613402|
|HTTP Connect - URLAccess||Provides access to http-based applications via Webbrowser||592085|
|HTTP-based Tools||Enables http-based access through client tools using http protocol||1787981|
|SAP Business Client||Enables a web-based connection via SAP Business Client|
|LoadRunner-Test||Enables remote load testing||850213|
|JAVA DEBUG||Enables remote debugging of java based applications||545519|
|SAP JVM Tools||Enables debugging of JVM Tools||2038631|
Connection types providing application sharing methods or access on OS-level (operating system)
|GoToAssist||Enables desktop sharing and remote support via Citrix||2016077|
|Netviewer||Enables collaboration and application sharing access||1036616|
|Windows Terminal Server||Enables application sharing access via Windows Terminal Server||605795|
|WTS Connect with NLA||Enables application sharing access via Windows Terminal Server with NLA Support||1912318|
|Citrix Metaframe||Enables application sharing access via Citrix Metaframe||701588|
|AS/400-5250 Connection||Enables OS access for AS/400 based servers||79411|
|Secure AS/400 Connection servers||Enables OS Access for secure AS/400 based||2016103|
|Telnet Connection||Enables OS access via Telnet||37001|
|SSH Connection||Enables SSH connection to customer systems||1275351|
|VNC Connection||Enables VNC connection to customer systems||1327257|
Further connection types
|JDBC/ODBC Connection||Enables remote access to a Database using JDBC, ODBC and native connections||1718601|
|SAP HANA database||Enables a remote connection to a SAP HANA database||1592925|
|SAP HANA MDC||Enables a remote connection to a Multi Database Container HANA database. (Multi-tenant)||2280051|
|Upgrade Assistant||Enables the remote usage of Upgrade Assistant||125971|
|SAPInst-GUI||Enables the remote usage of SAPInst-GUI||707848|
|SAP-DB Connection||Enables a remote connection to an SAP-DB||202344|
|TREX/BIA||Enables access to TREX or BI accelerator system||1058533|
|Integration Repository||Enables a connection to the Integration Repository||800267|
|Integration Directory||Enables a connection to Integration Directory||800267|
|Windows Remote Debug||Enables remote debugging for Windows-based applications||1884079|
The secure area is the area in the SAP Support Portal where customer logon data (user name, password, server name etc.) for remote access is stored. Remote access is sometimes required by SAP Support employees when investigating customer incidents.
Your S-User ID must have either the Edit My Logon Data or Edit All Logon Data authorization.
The processor at SAP who is investigating the incident can access and update the logon data. If the customer incident is in process at SAP, customer employees with either the Edit My Logon Data or Edit all Logon Data authorizations can access the logon data.
To access the Secure Area and maintain the data, in the customer incident, click the Change Access Data button.
The four action buttons provided are:
To maintain access data click Modify and enter all required access data for remote logon to an SAP system by using the tabs.
Note: Save entries on each tab separately.
Click Display Logon Data after having entered logon data. All entered logon data is shown at a glance in display mode. Only users that have maintained this data and users with the Edit all Logon Data authorization can see the stored passwords. For users with the Edit my Logon Data authorization, the stored passwords of other colleagues are not visible.
Important: SAP recommends customers to not store logon credentials for longer than necessary. Please choose an appropriate expiration date at all times.