Allow SAP support engineers remote access to your systems, so they can troubleshoot your issues faster.
Your S-user ID requires the Open Remote Connections authorization to manage these remote connections. Check your S-user ID's existing authorizations, and contact your user administrator if you do not have this authorization.
|Service Connection Type
SAP GUI based connection
|R/3 Support||Enables remote access to an SAP system via SAP GUI||812732|
|R/3 Support with SNC/SSO
||Enables remote access to an SAP system via SAPGUI with SSO
|SAPGui+Browser Connect||Enables remote access to an SAP system via SAP GUI and browser||1721448|
|SAP NI Connection||Enables remote access to an SAP system via any client using SAP NI as protocol||1718597|
Connection to SAP Solution Manager
|SAP Solution Manager||Provides access to the solution graphic in SAP Solution Manager||962516|
|Solution Manager Diagnostics||Enables system related access to SAP Solution Manager Diagnostics||962516|
Java / http-based connection types that enable / ease service connection to java based systems
|NW Mobile Java Apps||Enables a connection to a SAP Netweaver Data Orchestration Engine||1613402|
|HTTP Connect - URL access||Provides access to http-based applications via Web browser||592085|
|HTTP Connect w. SNC/SSO
||Provides access to http-based applications via Web browser with SSO
|HTTP-based Tools||Enables http-based access through client tools using http protocol||1787981|
|SAP Business Client||Enables a web-based connection via SAP Business Client|
|LoadRunner-Test||Enables remote load testing||850213|
|JAVA DEBUG||Enables remote debugging of java based applications||545519|
|SAP JVM Tools||Enables debugging of JVM Tools||2038631|
Connection types providing application sharing methods or access on OS-level (operating system)
|GoToAssist||Enables desktop sharing and remote support via LogMeIn||2016077|
|Windows Terminal Server||Enables application sharing access via Windows Terminal Server||605795|
|WTS Connect with NLA||Enables application sharing access via Windows Terminal Server with NLA Support||1912318|
|Citrix Metaframe||Enables application sharing access via Citrix Metaframe||701588|
|AS/400-5250 Connection||Enables OS access for AS/400 based servers||79411|
|Secure AS/400 Connection servers||Enables OS Access for secure AS/400 based||2016103|
|Telnet Connection||Enables OS access via Telnet||37001|
|SSH Connection||Enables SSH connection to customer systems||1275351|
|VNC Connection||Enables VNC connection to customer systems||1327257|
Further connection types
|JDBC/ODBC Connection||Enables remote access to a Database using JDBC, ODBC and native connections||1718601|
|SAP HANA database||Enables a remote connection to a SAP HANA database||1592925|
|SAP HANA MDC||Enables a remote connection to a Multi Database Container HANA database. (Multi-tenant)||2280051|
|Upgrade Assistant||Enables the remote usage of Upgrade Assistant||125971|
|SAPInst-GUI||Enables the remote usage of SAPInst-GUI||707848|
|SAP-DB Connection||Enables a remote connection to an SAP-DB||202344|
|TREX/BIA||Enables access to TREX or BI accelerator system||1058533|
|Integration Repository||Enables a connection to the Integration Repository||800267|
|Integration Directory||Enables a connection to Integration Directory||800267|
|Windows Remote Debug||Enables remote debugging for Windows-based applications||1884079|
The Customer Remote Logon Depot (formerly known as Secure Area) is the area in the SAP Support Portal where customer logon data (user name, password, server name etc.) for remote access is stored. Remote access is sometimes required by SAP Support employees when investigating customer incidents.
The name of the “Secure Area” application has been changed to "Customer Remote Logon Depot" to better reflect the unidirectional nature of the tool and establish a ONE Voice compliant term in the SAP community.
More information can be found in SAP Note 2791304.
Your S-User ID must have either the Edit my Login Data or Edit all Login Data authorization.
The processor at SAP who is investigating the incident can access and update the login data. If the customer incident is in process at SAP, customer employees with either the Edit my Login Data or Edit all Login Data authorizations can access the login data.
To access the Customer Remote Logon Depot and maintain the data use one of the following ways:
In the Customer Remote Logon Depot you can choose from the following main activities:
Note: Save entries on each tab separately.
All entered logon data is shown at a glance. Only users that have maintained this data and users with the Edit all Login Data authorization can see the stored passwords. For users with the Edit my Login Data authorization, the stored passwords of other colleagues are not visible.
Important: SAP recommends that you do not store logon credentials for longer than necessary. Please choose an appropriate expiration date at all times. Expired logon data is deleted.