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SAP Enterprise Support Academy Glossary

This glossary is intended to help you understand the most important terms regarding SAP Enterprise Support Academy offerings.

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  • Accelerated innovation enablement

Live sessions with SAP solution architects, to evaluate the innovation capabilities of the latest SAP enhancement packages for SAP Business Suite software or SAP Solution Manager scenarios and how they can be deployed for business process requirements.

Related link in the SAP Support Portal: Accelerated innovation enablement

  • Application lifecycle management (ALM)

Processes, tools, services, and an organizational model to manage SAP and non-SAP solutions throughout the complete application lifecycle, from concept to phase-out. SAP's recommended approach to application lifecycle management enables companies to adopt innovations from SAP rapidly, and gain optimal value from their business solutions.

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  • Best practices

A collection of how-to guides focusing on typical operations-related tasks for products, databases, and operating systems (for example, checklists for performing a backup).

  • Business Scenario Recommendations

Business scenario recommendations (BSR) for SAP S/4HANA is a high-level planning tool to get an overview of the relevant new functionalities provided by SAP. This report uses your current SAP usage information to help you identify the most valuable digitized business scenarios for your enterprise.

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  • Catalog search

Free text searching through a comprehensive list of all available learning content. If necessary, you can filter by categories, such as subject area and delivery method.

  • Continuous quality check (CQC)

Continuous quality checks and the SAP improvement services connect customers with SAP experts who analyze their system and situation based on real life data from their systems and solution.

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  • Delivery format

An approach in offering content to learners through industry-proven enablement methods. The SAP Enterprise Support Academy offers live sessions such as accelerated innovation enablementexpert-guided implementations, and meet-the-expert sessions, as well as self-paced assets such as best practices and E-learnings

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  • Edition for SAP Enterprise Support

There are several editions available in SAP Learning Hub. The SAP Learning Hub, edition for SAP Enterprise Support is dedicated to support-related topics, providing a complete and consistent cloud-based enablement experience for all learners. In some cases, learners may have access to multiple editions. Learning content from all editions the learner has subscribed to, is easily accessible via catalog search. Filtering by category may vary depending on the subscribed editions.

  • Expert-guided Implementation (EGI)

Workshop-style, multi-day remote sessions with experienced SAP service engineers, enabling participants to customize and execute complex activities in their own system landscape (for example, commissioning the service desk, or setting up test management in SAP Solution Manager). Specific expert-guided implementations are also available for preparing and customizing guided self-services.

Related link in the SAP Support Portal: Expert-guided Implementation (EGI)

  • E-learning

Interactive self-paced online courses covering a variety of popular SAP solution topics. Each includes highly effective learning components such as recorded expert modules, demo, slides.

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  • Guided self-services (GSS)

Self-services embedded in the SAP Solution Manager application management solution, to analyze and optimize the customer's system landscape (for example, business process analysis, security optimization).

Related links in the SAP Support Portal: Guided self-services

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  • Instructor-led training

An alternative to self-paced training methods, where learners enroll in a scheduled training, to receive deeper insights and knowledge from an expert. Instructor-led training allows for real-time feedback, and questions and answers, to suit the needs of learners in a real-time environment.

See also: Self-paced trainingaccelerated innovation enablementexpert-guided implementation, and meet-the-expert


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  • Learning content

Interactive dashboard with various tiles to enhance your learning experience (Find Courses, Links, Learning History, My Active Courses, My Curricula). Note: Using the Find Courses tile, you can easily enter the Search Catalog, a comprehensive list of all available learning content.  

  • Learning history

List of completed work sorted by date and title.

  • Live Must-Know (LMK) sessions

Live Must-Know are a series of interactive, live sessions in the context of the SAP Enterprise Support guides program and are included in the SAP Enterprise Support maintenance agreement. These web-based trainings last up to 105 minutes, are full of “must-know” facts and offer a lot of interaction throughout the session. Typically LMKs are not being recorded, however the presentation deck will be available after the training. Live Must-Know webcasts are hosted in multiple languages and cover many different time zones.

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  • Meet-the-Expert (MTE)

Live webinars focusing on SAP Enterprise Support services, SAP Solution Manager, and the support aspects of the latest SAP technologies. Non recurrent sessions are recorded.

See also: Webinar

  • My active courses

Your individual learning plan. You can actively assign content to yourself, by choosing the 'Assign to Me' option. This bookmarks the content for later viewing.  

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  • Options and settings

Here you can specify how the offerings should be displayed, e.g. language, date, and time. And you can also customize your learning notification settings.


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  • SAP Best Practices

Packages of proven methods and tools for organizations to implement best business practices in key areas and in a range of industries, using SAP software.

  • SAP Cloud ALM

SAP Cloud ALM is an Application Lifecycle Management (ALM) offering of SAP for customers that use only (or at least predominantly) cloud solutions from SAP and do not want to deploy an own ALM platform on premise for managing them.

  • SAP Cloud Trust Center

The SAP Cloud Trust Center site is a publicly available website with unified and easy access to all trust-related content for cloud services from SAP. It centrally provides cloud-relevant information and addresses all key trust areas such as security, privacy, and real-time and historical availability of cloud services from SAP.

  • SAP Enable Now

SAP's solution for creating, editing, and distributing eLearning, process documentation, context-sensitive user help, and test scripts. SAP Enable Now was formerly known as SAP Workforce Performance Builder (WPB).

  • SAP Enterprise Support

SAP Enterprise Support is SAP's foundational success plan and the choice for the intelligent enterprise. Its focus is safeguarding mission critical processes, optimizing hybrid landscapes, and driving innovation and business outcomes. SAP Enterprise Support delivers proactive, predictive and preventive support for customers across hybrid landscapes to enable them to move to the cloud, make SAP S/4HANA their digital core, and embrace breakthrough innovations such as SAP Leonardo.

Related links in the SAP Support Portal: SAP Enterprise Support

  • SAP Enterprise Support Academy

SAP Enterprise Support Academy is a comprehensive and effective enablement program that offers a wide range of services and educational content, helping customers maximize the benefit of SAP Enterprise Support and their SAP software investment.

Related links in the SAP Support Portal: SAP Enterprise Support Academy

  • SAP Enterprise Support Advisory Council

Customers and SAP work together in this council to improve SAP Enterprise Support offerings.

  • SAP Enterprise Support value maps

Social media-based empowerment and support program, that provides simplification and acceleration of learning and utilization of support offerings. SAP Enterprise Support value maps provide transparency of required efforts to complete the selected goals. They empower the learner to build up digital proficiency and prepare the IT landscape for innovation.

Related links in the SAP Support Portal: SAP Enterprise Support value maps

  • SAP for Me

SAP for Me allows customers to engage with useful dashboards, personalized content, and an updated look and feel for an intuitive experience that supports their business outcomes. Most vitally, it gives customers the power to do everything from monitoring their SAP license consumption to accessing an overview of their portfolio KPIs to managing customer contacts. It puts the customer in the driver's seat, giving them the autonomy they need to take control of their SAP experience in ways big and small. Intro video 

  • SAP Innovation and Optimization Pathfinder

The SAP Innovation and Optimization Pathfinder service for SAP ERP helps customers optimize their ERP systems and prepare for digital transformation. This free service enables them to take their intelligent enterprise to the next level and bring more innovation to business users. It also provides a personalized report with executive-level findings, recommendations, and industry benchmarks. For more information, visit

  • SAP Jam

Social collaboration and decision-making solution that brings together people, processes, information, and applications, to enable problem-solving and decision-making.

  • SAP Learning Hub

A complete cloud-based SAP Enablement solution that provides unlimited access to SAP Education handbooks e-learning and Ramp-Up Knowledge Transfer delta learning maps. Learning Hub subscribers can also participate in SAP Expert moderated online learning rooms and have the right to purchase SAP Live Access which provides access to original SAP Education training systems for hands-on practice

  • SAP Learning Room

SAP Learning Hub subscribers can register for online learning rooms free of charge. Online learning rooms are SAP Expert-led and provide a virtual MOOC-like environment where learners can interact with each other and SAP experts to achieve common learning objectives.

  • SAP Product Support for Large Enterprises (PSLE)

This offering covers fundamental support services, tools, and methodologies needed to take charge of your day-to-day support needs, and to manage your IT landscape holistically over the life cycle of your SAP applications.

  • SAP Readiness Check

Prepare for your move to SAP S/4HANA or the SAP BW/4HANA solution with the SAP Readiness Check tool. This self-service tool simplifies analysis of your existing SAP ERP or SAP Business Warehouse application and offers guidance on sizing, custom code, add-on compatibility, and SAP Fiori® apps. Get detailed technical guidance that will help you plan your conversion with confidence.

  • SAP Solution Manager

Streamline business processes and proactively address improvement options, increase efficiency and decrease risk with SAP Solution Manager, the Application Lifecycle Management (ALM) on-premise flagship solution from SAP. Included within your existing maintenance agreement, it covers the complete application lifecycle for your IT landscape. You can implement, maintain, run, and adopt all enterprise applications – including non-SAP software – while identifying and supporting improvement in business innovation, business continuity, and operations.

Related links in the SAP Support Portal: SAP Solution Manager

  • SAP Standard Support

This level of support enables continuous and effective business operations, and provides services and tools to minimize the cost and risk associated with keeping systems up and running. The SAP Standard Support maintenance agreement does not include the entitlement to use SAP Enterprise Support Academy.

  • SAP Transformation Navigator

Chart your path to the Intelligent Enterprise with the SAP® Transformation Navigator tool. Besides providing clear product guidance, the self-service tool helps you transform your existing IT landscape, select SAP software that can help your business evolve, and develop a new digital platform. The output includes comprehensive business, technical, and transformation guides that structure your digital journey.

See also: Accelerated innovation enablementexpert-guided workshop, and meet-the-expert

On-demand learning through self-study, as an alternative to instructor-led training.


  • SAP Enterprise Support Guides

The program helps Enterprise Support direct customers get the support they need from prepare phase to go-live in their SAP S/4HANA project.​ 

It combines proven SAP Enterprise Support deliverables with a new project-driven methodology, such as the SAP S/4HANA journey checks, new continuous quality checks (CQC), an outcome-based collaboration model, and localized empowering assets throughout the entire project lifecycle.


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  • Webcast

Short for web-based seminar. Presentations, lectures, and seminars are transmitted live over the web.

See also: meet-the-expertinstructor-led training

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  • Zoom

With "Zoom" video conferencing we are enhancing your collaboration, training, and technical support experience for instructor-led training.

See also: expert-guided implementation, meet-the-expert

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