SAP Enterprise Support can help you transform, adopt, integrate and extend your SAP solutions with targeted content designed to achieve business outcomes. Utilizing prescriptive guidance with a variety of enablement formats, we help power your success for any deployment scenario on your time and your terms. 

  • Gain transparency and realize value with SAP Continuous Quality Checks.
  • Discover new features in the next cloud product release cycle with a compilation of release readiness content.
  • Enable SAP Cloud ALM (application lifecycle management) adoption use cases.
  • Learn from the SAP Enterprise Support Academy.
  • If you like to be an early adopter, the SAP Enterprise Support Advisory Council may have a work-stream of interest for you.
  • Innovation tools and reports getting you started with cloud-enabled ERP.
  • Find in-person or virtual live events.
Getting Started with SAP Enterprise Support Cloud Edition(opens in new tab)
Getting Started with SAP Enterprise Support On-Premise(opens in new tab)

Content that meets you where you are

SAP Enterprise Support offers a variety of content and access channels to help you be successful - quality checks, tools, targeted learning, innovation, insight reports, and more. The carousel below shows many of the opportunities available and will link you to the right place - all part of your cloud subscription and/or maintenance contract.

Registration is required to access the SAP Enterprise Support Academy. Instructions on how to register can be found here(opens in new tab).

Connect goals to outcomes with value maps

SAP Enterprise Support value maps is our program that helps connect the action.

Prescriptive guidance leads you through the knowledge, skills and content to break-down barriers and adopt new products and features. With access to SAP experts through collaboration forums and content delivery, our expertise helps you achieve meaningful results and unlock new potential for growth.

Access and explore SAP Enterprise Support Value Maps

Facing a challenge with your SAP product ?

When experiencing issues with the functionality of your SAP solution, you have many ways to engage with SAP experts:

  • Search the SAP Knowledge Base and Get Support (case, Expert Chat...) in SAP for Me
  • Access SAP Community Question & Answers
  • Additional details about SAP's support channels can be found on the dedicated Get Support page.
Get Support in SAP for Me(opens in new tab)
SAP Community Question & Answers(opens in new tab)

SAP is moving support right into the product. Find out more about Built-In Support here(opens in new tab).

Get Nominated for the SAP Innovation Awards

The SAP Innovation Awards recognize and celebrate forward-thinking companies that leverage the latest SAP products and cloud technologies to adapt to evolving business realities and make a positive economic, environmental, and social impact, helping the world run better.

For the Services Superstar category, we are seeking the inspirational customer and partner stories that have successfully adopted SAP Cloud solutions to meet or exceed business goals, optimize IT resources, increase user enablement, and improve productivity or learning with the help of SAP Enterprise Support.

Learn more at the SAP Innovation Awards website(opens in new tab)

Resources

SAP Roadmap Explorer(opens in new tab)
SAP Help Portal
Onboarding Resource Center
Customer Reference Program(opens in new tab)
SAP Products A-to-Z(opens in new tab)

Additional information

SAP Enterprise Support is included with every cloud subscription. For on-premise customers, a valid maintenance contract is needed.

Cloud Support Schedule(opens in new tab)
On Premise Support Schedule(opens in new tab)

The list price for SAP Enterprise Support for new on-premise purchases remains fixed at 22 percent until 2025.

SAP will not increase fees for existing SAP Enterprise Support contracts during the initial period (1) and first renewal period (2,). After the contract is out of the initial price lock SAP may increase the support price by CPI on yearly basis, subject to contract terms (3).

  1. standard initial period: Remainder of current calendar year plus following full calendar year (e.g. contract closed in February 2021 → Initial period till December 2022)
  2. first renewal period: Full calendar year following initial period (same example as above: First renewal period ends December 2023)
  3. Additional fees may apply with support provider switches, changes to the contracting parties or support service switches, including CPI increases carried over accordingly.