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The digital support experience covering all deployment scenarios and included with every cloud subscription. Deliver value on your own terms by taking advantage of targeted services, assets, and tools that support deployment, adoption and safeguard business continuity.
We are pleased to invite you to SAP Enterprise Support Day, an exclusive virtual event designed to equip you with insights and strategies aimed at elevating your business transformation all through SAP's comprehensive digital support experience.
Join us on November 13th or 14th, depending on your time zone and preferred language. Additional details can be found in the agenda and on the SAP Community.
The SAP Enterprise Support portfolio can help you transform, adopt, integrate and extend your SAP solutions with targeted content designed to achieve business outcomes. Utilizing prescriptive guidance with a variety of enablement formats, we help power your success for any deployment scenario on your time and your terms.
SAP Enterprise Support offers a variety of content and access channels to help you be successful - quality checks, tools, targeted learning, innovation, insight reports, and more. The carousel below shows many of the opportunities available and will link you to the right place - all part of your cloud subscription and/or maintenance contract.
Registration is required to access the SAP Enterprise Support Academy. Instructions on how to register can be found here.
SAP Enterprise Support value maps is our program that helps connect the dots.
Prescriptive guidance leads you through the knowledge, skills and content to overcome challenges and adopt new products and features. With access to SAP experts through collaboration forums, content delivery and prescriptive guidance, we help you achieve meaningful results and unlock new potential for growth.
When experiencing issues with the functionality of your SAP solution, you have many ways to engage with SAP experts:
SAP is moving support right into the product. Find out more about Built-In Support here.
SAP customers rely on high-quality implementation and operation services by SAP partners for their SAP cloud solutions. Often, partners also perform support-related activities as an element of these implementation and operation services and will engage with SAP’s support organization on behalf of customers.
SAP Enterprise Support is included with every cloud subscription. For on-premise customers, a valid maintenance contract is needed.
The list price for SAP Enterprise Support for new on-premise purchases remains fixed at 22 percent until 2025.
SAP will not increase fees for existing SAP Enterprise Support contracts during the initial period 1 and first renewal period 2.3 After the contract is out of the initial price lock SAP may increase the support price by CPI on yearly basis, subject to contract terms.
1 standard initial period: Remainder of current calendar year plus following full calendar year (e.g. contract closed in February 2021 → Initial period till December 2022)
2 first renewal period: Full calendar year following initial period (same example as above: First renewal period ends December 2023)
3 Additional fees may apply with support provider switches, changes to the contracting parties or support service switches, including CPI increases carried over accordingly.