SAP Enterprise Support

The digital support experience covering all deployment scenarios and included with every cloud subscription. Deliver value on your own terms by taking advantage of targeted services, assets, and tools that support deployment, adoption and safeguard business continuity.

The SAP Enterprise Support portfolio can help you transform, adopt, integrate and extend your SAP solutions with targeted content designed to achieve business outcomes. Utilizing prescriptive guidance with a variety of enablement formats, we help power your success for any deployment scenario on your time and your terms. 

  • Gain transparency and realize value with SAP Continuous Quality Checks.
  • Discover new features in the next cloud product release cycle with a compilation of release readiness content.
  • Enable Cloud ALM (application lifecycle management) adoption use cases.
  • Learn from the SAP Enterprise Support Academy.
  • If you like to be an early adopter, the SAP Enterprise Support Advisory Council may have a work-stream of interest for you.
  • Innovation tools and reports getting you started with cloud-enabled ERP.
  • Find a in-person or virtual live events.

Getting Started with SAP Enterprise Support Cloud Edition
Getting Started with SAP Enterprise Support On-Premise

Get Nominated for the SAP Innovation Awards

The SAP Innovation Awards recognize and celebrate forward-thinking companies that leverage the latest SAP products and cloud technologies to adapt to evolving business realities and make a positive economic, environmental, and social impact, helping the world run better.

For the Services Superstar category, we are seeking the inspirational customer and partner stories that have successfully adopted SAP Cloud solutions to meet or exceed business goals, optimize IT resources, increase user enablement, and improve productivity or learning with the help of SAP Enterprise Support.

Key Dates to Remember:

  • Jan 13 - Mar 14, 2025: Entry Submission period
  • Apr 16, 2025: Finalists Announced
  • May 23, 2025: Winner Announced

How to Nominate

Visit the SAP Innovation Awards website to learn more. 

Content that meets you where you are

SAP Enterprise Support offers a variety of content and access channels to help you be successful - quality checks, tools, targeted learning, innovation, insight reports, and more. The carousel below shows many of the opportunities available and will link you to the right place - all part of your cloud subscription and/or maintenance contract.

Registration is required to access the SAP Enterprise Support Academy. Instructions on how to register can be found here.

Connect goals to outcomes with value maps

SAP Enterprise Support value maps is our program that helps connect the dots.

Prescriptive guidance leads you through the knowledge, skills and content to overcome challenges and adopt new products and features. With access to SAP experts through collaboration forums, content delivery and prescriptive guidance, we help you achieve meaningful results and unlock new potential for growth.

Access the value maps (must be registered)

Register for value maps

Explore the list of value map topics

Create your Universal ID

Facing a challenge with your SAP product ?

When experiencing issues with the functionality of your SAP solution, you have many ways to engage with SAP experts:

  • Search the SAP Knowledge Base and Get Support (case, Expert Chat...) in SAP for Me
  • Access SAP Community Question & Answers
  • Additional details about SAP's support channels can be found on the dedicated Get Support page.

Get Support in SAP for Me
SAP Community Question & Answers

SAP is moving support right into the product. Find out more about Built-In Support here.

Cloud support collaboration with SAP partners

SAP customers rely on high-quality implementation and operation services by SAP partners for their SAP cloud solutions. Often, partners also perform support-related activities as an element of these implementation and operation services and will engage with SAP’s support organization on behalf of customers.

Learn more here

Resources

SAP Roadmap Explorer
SAP Help Portal
SAP Process Navigator
Customer Reference Program
Onboarding Resource Center
SAP Products A-to-Z
SAP Enterprise Support Day 2024 - materials and replays
SAP Enterprise Support Day 2024 - SAP Community blog

Additional Information

SAP Enterprise Support is included with every cloud subscription. For on-premise customers, a valid maintenance contract is needed.

Cloud Support Schedule
On Premise Scope Description

The list price for SAP Enterprise Support for new on-premise purchases remains fixed at 22 percent until 2025.

SAP will not increase fees for existing SAP Enterprise Support contracts during the initial period (1) and first renewal period (2,). After the contract is out of the initial price lock SAP may increase the support price by CPI on yearly basis, subject to contract terms (3).

  1. standard initial period: Remainder of current calendar year plus following full calendar year (e.g. contract closed in February 2021 → Initial period till December 2022)
  2. first renewal period: Full calendar year following initial period (same example as above: First renewal period ends December 2023)
  3. Additional fees may apply with support provider switches, changes to the contracting parties or support service switches, including CPI increases carried over accordingly.