Regardless of the way in which your landscape is deployed, the SAP Enterprise Support offering gives you the proactive support you need to succeed. By addressing the complex business challenges of today with clear engagement plans including jointly established goals, we help you secure existing investments, optimize operations, and take advantage of the latest SAP innovations. More than helping you solve problems, we act like a business partner that proactively works with you to help you realize your business goals.
We believe collaboration is one of the keys to help you maximize the value of SAP Enterprise Support. It's important for us to help you connect with SAP experts and other SAP customers – all to help your organization succeed.
The SAP Enterprise Support Academy helps your staff members build up the know-how they need to overcome complexity. Offered as part of SAP Enterprise Support, you get access to a wide range of services and educational content.
We help you unlock the business value of existing investments in a way that makes it easier for you to introduce new innovations in a swift manner. Take advantage of the tools, reports, and services to accelerate innovation and maximize value.
Regardless of your deployment scenario and for whatever issues arise, mission-critical support gets you the attention you need at the speed you expect: accelerated problem resolution, fewer business disruptions, and less unforeseen downtime.
The SAP Enterprise Support, cloud editions offering is our foundational success plan included with any cloud subscription you have from SAP. It supports successful cloud adoption across your enterprise by taking advantage of learning resources from the SAP Enterprise Support Academy program. Capabilities include Next-Generation support functionality such as Expert Chat, Schedule an Expert and our knowledge base. Make use of the SAP Enterprise Support Getting Started presentation to get a jump-start into services and tools available as part of the SAP Enterprise Support agreement.
As you rely on high-quality implementation and operation services by SAP partners for your SAP cloud solutions, a high quality of partners' support-related services is essential to ensure your success.
With the cloud support collaboration, SAP is collaborating with our partners to help them build and perform high-quality support-related services.
It includes having support-qualified consultants, following best practice on support standards, utilizing support solutions, resulting in:
Some key elements for partners to benefit from the cloud support collaboration are:
The service partner user management application (SPU function) enables you to authorize the partner's own S-user ID to perform incident management on your behalf. By setting this up, you allow us, SAP, to interact with the partner organization to improve the partner's support performance.
SAP Cloud ALM is an essential how-to solution for managing all aspects of any SAP cloud solution. It assists you through initial implementation (and additional / future implementations), to going live, to monitoring integrations, to running and continuously optimizing your instance.
Support standards provide guidance on how to utilize Next-Generation Support to speed incident resolution and to prevent incidents before they happen, with technical resources that are proactive and preemptive.
The SAP Enterprise Support guides program provides prescriptive and proactive guidance in your SAP S/4HANA projects from preparation to go-live. The program combines existing and proven SAP Enterprise Support deliverables in a new project-driven methodology and assets.
The SAP Enterprise Support Advisory Council is an open program for all SAP Enterprise Support customers and is focused on the development and improvement of the SAP Enterprise Support offering for making it 100% aligned with the needs of our customers. Feel free to join the program today to become an early adopter of the latest support innovations and to profit from a bigger investment from SAP's side (such as hands-on expert advice).
Learn more about the SAP Enterprise Support Advisory Council
The list price for SAP Enterprise Support for new purchases remains fixed at 22 percent until 2025.
From 2019 onwards SAP will not increase fees for existing SAP Enterprise Support contracts during the initial period 1 and first renewal period 2.
1 standard initial period: Remainder of current calendar year plus following full calendar year (e.g. contract closed in February 2021 → Initial period till December 2022)
2 first renewal period: Full calendar year following initial period (same example as above: First renewal period ends December 2023)