SAP Enterprise Support

Regardless of the way in which your landscape is deployed, the SAP Enterprise Support offering gives you the proactive support you need to succeed. By addressing the complex business challenges of today with clear engagement plans including jointly established goals, we help you secure existing investments, optimize operations, and take advantage of the latest SAP innovations. More than helping you solve problems, we act like a business partner that proactively works with you to help you realize your business goals.

The Pillars of Proactive Support

Cloud Editions of SAP Enterprise Support

The cloud editions of SAP Enterprise Support are included in the subscription fees for SAP Cloud Services stated in the order form unless alternative support terms are specified in the supplemental terms for the Cloud Service. In line with SAP’s ONE Support principle, the cloud editions of SAP Enterprise Support focus on the same four principles our customers already know from SAP Enterprise Support for on-premise solutions: collaboration, empowerment, innovation and value realization, and mission critical support.

The SAP Enterprise Support Advisory Council

The SAP Enterprise Support Advisory Council is an open program for all SAP Enterprise Support customers and is focused on the development and improvement of the SAP Enterprise Support offering for making it 100% aligned with the needs of our customers. Feel free to join the program today to become an early adopter of the latest support innovations and to profit from a bigger investment from SAP’s side (such as hands-on expert advice).