Application Operations provides System and Application Management capabilities for central monitoring, alerting, analytics, and administration of SAP centric solutions. It helps customers to reduce TCO by predefined content and centralized management tools for all aspects of operations in SAP Solution Manager.

Application Operations contains functionality for System Monitoring, Integration Monitoring and User Monitoring. Furthermore it provides support for Analytics and Dashboarding, Technical Administration and Guided Procedures, Root Cause Analysis and Exception Management.  

• One Slider
• Overview
• Expert Portal
• Process Wiki
• Application Help

Learnings

• Guided-Discovery Tutorials
• Expert-Guided Implementation
• Meet-the-Expert (replays)

In this component, you find tools and functions that help you support the productive operation of your core business processes across your systems and components. You can make sure that core business processes run according to the priorities of your company and that the costs for operating a solution remain at a reasonable level in the following areas: Business Process and Interface Monitoring, Business Process Improvement, Data Consistency Management, and Job Scheduling Management. 

• Overview
• Process Wiki
• Application Help

Learnings

• Guided-Discovery Tutorials
• Expert-Guided Implementation
• Meet-the-Expert (replays)

Data Volume Management (DVM) monitors the volume of data in your system landscape. Using the DVM work center, you can reduce the size of databases and the amount of data in your landscape, significantly lowering total operating costs. The DVM work center displays details of data volume movements in single or multiple system landscapes. The work center is based on an SAP Business Information Warehouse (BW) system and provides an integrated, landscape-based view of your data.  

• Overview
• Process Wiki
• Application Help

Learnings

This process controls changes in system landscapes in a comprehensive workflow. You create requests for change, edit them if necessary, and implement changes. You can perform the change control management activities across technology stacks and application components. You can access the Change Control Management features via the SAP Solution Manager Launchpad.  

Change Control Management component consists of the following capabilities: Change and Transport System and Enhanced Change and Transport System, Transport Analytics, Change Diagnostics, Dual Landscape Synchronization (Retrofit), Quality Gate Management, Change Request Management and Release Management. 

• One Slider
• Overview
• Process Wiki
• Application Help, see also for Requirements Management

Learnings

• Guided-Discovery Tutorials
• Expert-Guided Implementation
• Meet-the-Expert (replays)

For more learning content to build up your knowledge and skills go to the SAP Enterprise Support Academy
or book courses & curricula in the SAP Training catalogue.

Custom Code Management is the central point of access for all functions that you use to monitor and manage the complete lifecycle of custom developments from requirement to retirement. Transparency on your custom code is the basis for optimization and an efficient custom code management. You can continually optimize your custom developments, monitor the implementation and track usage and quality.

• One Pager
• Overview
• Process Wiki
• Application Help

Learnings

• Guided-Discovery Tutorials
• Expert-Guided Implementation
• Meet-the-Expert (replays)

This process provides central message management and processing. With its integration of SAP Customer Relationship Management (SAP CRM), IT Service Management allows you to contact all parties involved in a message. These include all users of the system landscape or your company's solutions, such as employees, customers, consultants, or support staff. With IT Service Management, you can connect to an external help desk, set up service connections, and access SAP Service & Support, If your IT system landscape also contains SAP solutions.

Change Control Management component consists of the following capabilities: IT Service Management, Change Request Management, Interface for the help desk of a third party provider, Global Service & Support Backbone.

• Overview
• Process Wiki
• Application Help

Learnings

• Guided-Discovery Tutorials
• Expert-Guided Implementation
• Meet-the-Expert (replays)

Landscape Management describes processes in the IT landscape that run across several tools:
It provides information on IT landscapes as a basis for landscape operation and change planning of SAP centric solutions and helps customers to best manage and use the existing landscape and evolve it through new installations, update of Support Packages and enhancement packages, system upgrades or conversion to SAP S/4HANA and SAP BW/4HANA.

SAP Solution Manager's cloud-based Maintenance Planner enables easy and efficient planning of all these changes in your SAP system landscape.
All calculations of changes are based on information provided by the SAP Solution Manager Landscape Management Database. The results of the Maintenance Planner are consumed by the Software Logistics Toolset.

Several functions have been integrated with the Maintenance Planner as utilities:

• Check for SAP Security Notes
• Check Side-Effects-Report
• Check for Upgrade Dependencies

The following functions consume landscape data or Maintenance Planner output:

• Scope & Effort Analyzer
• System Recommendations  
• Maintenance Certificate

Process Information

• One Slider “Landscape Management”
• Overview – Videos on Landscape Management
• Process Wiki  

Learnings

• Guided-Discovery Tutorials
• Expert-Guided Implementation

This process enables you to manage your business processes in a holistic way: you can describe both business and IT perspective on processes, applications and system landscapes in one place. So business documentation and system reality are always synchronized. For this new, holistic way of describing processes, SAP Solution Manager provides two new key applications: “Solution Administration” and “Solution Documentation”.  

“Solution Administration” provides an overview over the existing solutions. You can display and maintain solutions. Furthermore, you can create and define new solutions. This application can be used by administrators to setup the environment for Solution Documentation.  

“Solution Documentation” is the common directory for business processes and associated documentation (unification of template, implementation, upgrade, maintenance projects and solutions). This application can be used by specialists like business analysts, process modelers and functional consultants.

• One Slider
• Overview
• Process Wiki
• Application Help

Learnings

• Guided-Discovery Tutorials
• Expert-Guided Implementation
• Meet-the-Expert (replays)

SAP Solution Manager is integrated with the project management functions of SAP Portfolio and Project Management (SAP PPM), so you can manage, for example, project time, resources, and status. Project management is integrated for the following area: Solution Documentation, Change Request Management, and Requirements Management. 

• Overview
• Process Wiki
• Application Help

Learnings

• Guided-Discovery Tutorials
• Meet-the-Expert (replays)

You can determine the scope of testing required for cross-system business processes, manage the tests centrally and execute the tests. The test management has the following phases: determining the testing scope, test planning, testing, and transferring the changes to production operation.

• Overview
• Process Wiki
• Application Help

Learnings

• Guided-Discovery Tutorials
• Meet-the-Expert (replays)
• Value Map

Here you find information about cross topics in SAP Solution Manager such as Content Activation, SAP Solution Manager Setup, SAP Engagement and Service Delivery, Analytics and more. 

• Overview
• Content Activation Wiki
• Solution Manager Setup Wiki
• Getting Started Wiki
• KPI Catalog

Product Details

• Product Roadmap
• Product Version Details (PAM)
• Product Documentation & Guides
• Transition Info to 7.2 | Upgrade to 7.2

Learnings

• GDT Portfolio | All GDT Sessions
• EGI Portfolio  | All EGI Sessions
• MTE Portfolio | All MTE Sessions
• Value Maps | Setup
• SAP Solution Manager Roadmap
• Technical Upgrade to 7.2
• Roles & Authorization Concept
• Basic Configuration
• Hybrid Operations - Whitepaper
• DevOps Introduction - Whitepaper

Focused Solutions are turnkey solutions based on SAP Solution Manager – made for immediate consumption and available for all customers. They are ready-to-run, highly integrated, preconfigured, and automated. Focused Solutions deliver all you need and include additional features, dashboards, and all related training.

Focused Build

Out-of-the-box, tool-supported methodology to manage requirements and software development for large, agile innovation projects.

Focused Insights
Build and distribute powerful customer-specific dashboards in minutes using state-of-the-art user experience. 

Focused Run
Powerful solution for Service Providers who want to host all their customers in a central, scalable, safe, and automated environment. It also addresses customers with advanced needs regarding system management, user monitoring, integration monitoring, and configuration and security analytics.

Focused Solutions Circle Partner
Become or find a delivery partner in the Focused Solutions Circle, an open program for service companies who excel in focused solutions.