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Request product support from SAP
Non-Technical Assistance
Request non-product support or provide feedback on SAP Support Portal site
SAP Solution Manager SP15, SAP Fiori apps for SAP Solution Manager SP14, and SAP Focused Build and Insights have been released for all customers and partners
To see what the feature-packed release holds on for you take a look at the highlights blog and the What's New presentation.
Take a glimpse about the new features at the associated documentation available on the SAP Help Portal:
Register for the What's New Call on Aug 2nd to learn more about the new functions and features. Click here for this and more ALM Events & Webcasts. And for further learning lock at our Learning Journeys and upcoming live sessions/events.
Support Package SP10 for Focused Build & Focused Insights has been released and is now available for customers and partners.
To see what the feature-packed release holds on for you take a look at the highlights blog for Focused Build and the highlights blog for Focused Insights.
Register for the What's New Calls on early August to learn more about the new functions and features. Click here for this and more ALM events & Webcasts.
Subscribe to this monthly newsletter to stay informed about the wide range of news and events relating to SAP's application lifecycle management offerings.
Register here for monthly ALM updates delivered directly to your inbox.
SAP offers a complete business transformation suite for process oriented transformations. Learn how SAP Solution Manager as end-to-end integration engine combines process modeling in SAP Signavio Process Manager, automated application testing in Tricentis Test Automation for SAP, and learning management in SAP Enable Now to support your business transformation.
SAP Solution Manager 7.2 covers the complete application lifecycle of your IT solution running on-premise, hybrid or in the cloud. The modern and intelligent IT management platform empowers your IT organization for the future of business.
With this highly integrated solution you can implement, maintain, run, and adopt all enterprise solutions – even non-SAP software – while supporting business innovation, business continuity, and efficient operations.
The usage rights for SAP Solution Manager include Focused Build and Focused Insights - at no additional costs.
SAP Solution Manager offers following use cases (processes) for agile Application Lifecycle Management:
Application Operations provides System and Application Management capabilities for central monitoring, alerting, analytics, and administration of SAP centric solutions. It helps customers to reduce TCO by predefined content and centralized management tools for all aspects of operations in SAP Solution Manager.
Application Operations contains functionality for System Monitoring, Integration Monitoring and User Monitoring. Furthermore it provides support for Analytics and Dashboarding, Technical Administration and Guided Procedures, Root Cause Analysis and Exception Management.
Learnings
In this component, you find tools and functions that help you support the productive operation of your core business processes across your systems and components. You can make sure that core business processes run according to the priorities of your company and that the costs for operating a solution remain at a reasonable level in the following areas: Business Process and Interface Monitoring, Business Process Improvement, Data Consistency Management, and Job Scheduling Management.
Learnings
Data Volume Management (DVM) monitors the volume of data in your system landscape. Using the DVM work center, you can reduce the size of databases and the amount of data in your landscape, significantly lowering total operating costs. The DVM work center displays details of data volume movements in single or multiple system landscapes. The work center is based on an SAP Business Information Warehouse (BW) system and provides an integrated, landscape-based view of your data.
This process controls changes in system landscapes in a comprehensive workflow. You create requests for change, edit them if necessary, and implement changes. You can perform the change control management activities across technology stacks and application components. You can access the Change Control Management features via the SAP Solution Manager Launchpad.
Change Control Management component consists of the following capabilities: Change and Transport System and Enhanced Change and Transport System, Transport Analytics, Change Diagnostics, Dual Landscape Synchronization (Retrofit), Quality Gate Management, Change Request Management and Release Management.
Learnings
For more learning content to build up your knowledge and skills go to the SAP Enterprise Support Academy.
Custom Code Management is the central point of access for all functions that you use to monitor and manage the complete lifecycle of custom developments from requirement to retirement. Transparency on your custom code is the basis for optimization and an efficient custom code management. You can continually optimize your custom developments, monitor the implementation and track usage and quality.
Learnings
This process provides central message management and processing. With its integration of SAP Customer Relationship Management (SAP CRM), IT Service Management allows you to contact all parties involved in a message. These include all users of the system landscape or your company's solutions, such as employees, customers, consultants, or support staff. With IT Service Management, you can connect to an external help desk, set up service connections, and access SAP Service & Support, If your IT system landscape also contains SAP solutions.
Change Control Management component consists of the following capabilities: IT Service Management, Change Request Management, Interface for the help desk of a third party provider, Global Service & Support Backbone.
Learnings
Landscape Management describes processes in the IT landscape that run across several tools:
It provides information on IT landscapes as a basis for landscape operation and change planning of SAP centric solutions and helps customers to best manage and use the existing landscape and evolve it through new installations, update of Support Packages and enhancement packages, system upgrades or conversion to SAP S/4HANA and SAP BW/4HANA.
SAP Solution Manager's cloud-based Maintenance Planner enables easy and efficient planning of all these changes in your SAP system landscape.
All calculations of changes are based on system information. The results of the Maintenance Planner are consumed by the Software Logistics Toolset.
For more information on the Landscape Management Process, follow the link to find detailed information on the core tools and steps of the process plus information of related tools and information sources supporting the planning process.
Process Information
Learnings
This process enables you to manage your business processes in a holistic way: you can describe both business and IT perspective on processes, applications and system landscapes in one place. So business documentation and system reality are always synchronized. For this new, holistic way of describing processes, SAP Solution Manager provides two new key applications: “Solution Administration” and “Solution Documentation”.
“Solution Administration” provides an overview over the existing solutions. You can display and maintain solutions. Furthermore, you can create and define new solutions. This application can be used by administrators to setup the environment for Solution Documentation.
“Solution Documentation” is the common directory for business processes and associated documentation (unification of template, implementation, upgrade, maintenance projects and solutions). This application can be used by specialists like business analysts, process modelers and functional consultants.
Learnings
SAP Solution Manager is integrated with the project management functions of SAP Portfolio and Project Management (SAP PPM), so you can manage, for example, project time, resources, and status. Project management is integrated for the following area: Solution Documentation, Change Request Management, and Requirements Management.
Learnings
You can determine the scope of testing required for cross-system business processes, manage the tests centrally and execute the tests. The test management has the following phases: determining the testing scope, test planning, testing, and transferring the changes to production operation.
Tricentis Test Automation (TTA) for SAP Solution Manager
Learnings
Here you find information about cross topics in SAP Solution Manager such as Content Activation, SAP Solution Manager Setup, SAP Engagement and Service Delivery, Analytics and more.
Product Details
Learnings
Out-of-the-box, tool-supported methodology to manage requirements and software development for large, agile innovation projects.
Focused Insights
Build and distribute powerful customer-specific dashboards in minutes using state-of-the-art user experience.
SAP Solution Manager 7.2 follows the maintenance approach of SAP Business Suite 7.
Focused Build and Insights are included in the usage rights of SAP Solution Manager, following also its maintenance conditions.
SAP offers innovation for SAP Focused Run at least until the end of 2030. This means that until then, there will always be at least one release of SAP Focused Run in mainstream maintenance.
See here to learn more about SAP's ALM strategy.