SAP provides the different levels of support to help you meet the needs of your specific business focus. These range from proactive support to more hands-on engagements and partnership with SAP to help you meet your landscape demands.
SAP's foundational, proactive support offering across all deployment options and the complete lifecycle, with the goal of empowering customers, so you can get the most out of your investment in SAP.
SAP's enhanced support foundation provides a personalized engagement that helps you deepen your product knowledge, optimize your processes, and accelerate issue resolution by working with designated SAP contacts.
Read about SAP Preferred Care
Additional support offerings from SAP, such as Advanced Secure Support, SAP Product Support for Large Enterprises, and SAP Standard Support. In addition, SAP MaxAttention and SAP ActiveAttention (successor of SAP ActiveEmbedded) are offered as holistic, long-term partnerships, focusing on your business goals as much as your technical environment.
To help you maximize the value you get from cloud solutions from SAP, we've enhanced and simplified our portfolio of cloud services. We've designed these coordinated success resources to be easily accessible, whatever the size of your organization.
Our cloud success plans not only support and educate your users, they also facilitate successful cloud consumption across your business. Our proactive approach helps accelerate your return on investment and enables you to meet your cloud strategy goals.
SAP offers many services to help you with implementation, to give you insights into best practices and new products, and to help you overall with your business needs.
SAP offers innovation adopter services to help you jump start your projects with SAP's latest products and solutions.
Find services to help you optimize, analyze, and safeguard your systems and business operations.
To enable the delivery of the planned support service session, you have to prepare your managed SAP system and your SAP Solution Manager system accordingly.
By using roadmaps, process standards, and best practices, you can leverage the know-how of experts at SAP and our customer community.
At SAP, we always strive to simplify our support processes, embrace innovation, and be flexible when it's needed most.
SAP has experience in supporting customers in managing business-critical applications for more than 30 years. By using roadmaps, process standards, and best practices, you can leverage the know-how of experts at SAP and other customers.