Self-Service & Incident Prevention
Next-Generation Support has several comprehensive solutions:
- SAP's knowledge base including Knowledge Base Articles (KBAs) using Google, Bing and Yandex searches (see demo), social media tools, and SAP Community forums.
- Guided Answers (see demo) which uses structured decision trees to empower you to find technical answers on your own, and other intelligent support tools like automated solution search.
- SAP's Incident Solution Matching is a new machine learning service based on Artificial Intelligence (AI) technology. It automatically proposes solutions based on incident data in the incident creation form in SAP ONE Support Launchpad.
- Cloud Availability Center is a personalized dashboard with an at-a-glance view into the status of your cloud products.
- SAP Support Portal, your one stop shop for access to critical tasks as well as important updates on all support-related topics.