Cloud Availability Center

The Cloud Availability Center (CAC) offers you a personalized dashboard with focus on relevant information about your cloud product availability and maintenance.

Now, only see the cloud products that you own for fast, easy visibility into information that's important to you. Get current status without searching multiple screens, web pages, or scanning for email notices. Plus, the Cloud Availability Center is built on SAP Fiori to give you an intuitive user experience.

Check out the solution brief to explore the features and benefits of the Cloud Availability Center at a glance.

Need help? Check out the user guide or read the FAQs below.

 

Related Topics

Start times and maximum scheduled downtime durations for SAP cloud services are listed on the Maintenance and Major Upgrade Windows page.

Historical SAP SuccessFactors availability & response time reports  are available for 2015, 2016, 2017, 2018, and early 2019.

Cloud System Notification Subscriptions

The Cloud System Notification Subscriptions (CSNS) application makes it easy to add, customize, and manage subscriptions to Cloud Availability Center notifications.

Using this tool, SAP Cloud customers can remain constantly informed and receive timely updates regarding their SAP Cloud Services, including – but not limited to – planned and unplanned downtimes, and customer communication.​

Check out the solution brief to explore the features and benefits of the Cloud System Notification Subscriptions at a glance.

Need help? Check out the user guide or read the FAQs below.

An S-user's view of CSNS

A super administrator's view of CSNS

Supported Products

The Cloud Availability Center and Cloud System Notification Subscriptions are available for a large number of cloud products. With very few exceptions, they report their communicated availability in the Cloud Availability Center.

  • SAP Analytics Cloud
  • SAP Asset Intelligence Network
  • SAP Asset Strategy and Performance Management
  • SAP Business ByDesign
  • SAP Cloud ALM
  • SAP Cloud for Customer
  • SAP Cloud Identity Access Governance (1)
  • SAP Cloud Platform
    • SAP Cloud Platform ABAP Environment
    • SAP Cloud Platform API Management
    • SAP Cloud Platform Business Rules
    • SAP Cloud Platform Enterprise Messaging
    • SAP Cloud Platform Extension Factory, serverless runtime
    • SAP Cloud Platform Fiori Cloud
    • SAP Cloud Platform Foundation
    • SAP Cloud Platform Foundation Runtime
    • SAP Cloud Platform Forms by Adobe
    • SAP Cloud Platform Identity Authentication
    • SAP Cloud Platform Integration
    • SAP Cloud Platform Integration Suite
    • SAP Cloud Platform Integration for Data Services
    • SAP Cloud Platform Mobile Services
    • SAP Cloud Platform OData Provisioning
    • SAP Cloud Platform Open Connectors
    • SAP Cloud Platform Portal
    • SAP Cloud Platform SAP ASE Service
    • SAP Cloud Platform SAP HANA Service
    • SAP Cloud Platform Web IDE
    • SAP Cloud Platform Workflow
  • SAP Cloud Platform Excise Tax
  • SAP Cloud Platform Internet of Things 
  • SAP Commerce Cloud
    • SAP Commerce Cloud
    • SAP Commerce Cloud, context-driven services
    • SAP Upscale Commerce
  • SAP Connected Goods
  • SAP Conversational AI
  • SAP Customer Data Cloud
  • SAP Customer Engagement Center
  • SAP Data Intelligence
  • SAP Digital Manufacturing Cloud
  • SAP Digital Payments Add-On
  • SAP Document Compliance, invoicing option for Peppol
  • SAP Edge Services
  • SAP Enable Now

  • SAP Entitlement Management
  • SAP Event Ticketing
  • SAP Global Track and Trace
  • SAP HANA Enterprise Cloud (2)
  • SAP Health Engagement
  • SAP Information Collaboration Hub for Life Sciences
  • SAP Integrated Business Planning
  • SAP Intelligent Product Design
    • SAP Intelligent Product Design, collaboration option
    • SAP Intelligent Product Design, engineering option
  • SAP Intelligent Robotic Process Automation
  • SAP Leonardo IOT
  • SAP Leonardo Machine Learning Foundation, development tools
  • SAP Localization Hub, advanced compliance reporting service
  • SAP Logistics Business Network
  • SAP Market Communication for Utilities
  • SAP Marketing Cloud
  • SAP Multi-Bank Connectivity
  • SAP Predictive Maintenance and Service
  • SAP Roambi
  • SAP S/4HANA Cloud
  • SAP Sales Cloud
    • SAP Commissions
    • SAP CPQ
    • SAP Intelligent Sales Execution
    • SAP Producer Pro
  • SAP Service Cloud
    • SAP Field Service Management
  • SAP Sports One
  • SAP Subscription Billing
  • SAP SuccessFactors
    • SAP Jam Collaboration
    • SAP Jam Communities
    • SAP SuccessFactors Employee Central Payroll
    • SAP SuccessFactors HXM Core
    • SAP SuccessFactors Learning
    • SAP SuccessFactors Onboarding
    • SAP SuccessFactors Recruiting Marketing
    • SAP SuccessFactors Visa and Permits Management
    • SAP SuccessFactors Workforce Analytics
  • SAP Supply Base Optimization
  • SAP Variant Configuration and Pricing
  • SAP Watch List Screening
  • Trading Platform Integration

(1) Product does not yet report communicated availability in the Cloud Availability Center.

(2) Subscriptions for this product are not managed through the Cloud System Notification Subscription (CSNS) application.

Frequently Asked Questions

Review answers to commonly asked questions about the Cloud Availability Center and Cloud System Notification Subscriptions.

To access the Cloud Availability Center (CAC), you need to log on to the SAP ONE Support Launchpad with an S-user ID that has the authorization Display System Data or Edit System Data assigned to it (see KBA 2587408). From the launchpad homepage, click the corresponding tile to access CAC or use the direct link. You can find the process details in the Cloud Availability Center User Guide.

From CAC, you can click on the settings icon in the top right corner of the Cloud Availability Center and choose Manage Notifications. to access the Cloud System Notification Subscriptions (CSNS) application. Alternatively, use this direct link.

The SAP S-user ID is a unique number that SAP uses for identification of customers and partners on its web portals and databases. For example, you need an S-user ID to access the SAP ONE Support Launchpad.

If you know your company’s user administrators, you can contact them to request an ID for you. If you do not know who your user administrators are, contact SAP Support.

If you want to see your cloud products and systems for an installation on the Cloud Availability Center, your S-user ID requires the authorization Display System Data or Edit System Data for this installation.

To check if your user has got this authorization, check your user profile in the Launchpad.

The Cloud Availability Center offers a personalized dashboard view of the status of your SAP cloud products; with the purpose of providing you with up-to-date status on incidents (service disruptions/ interruptions/ degradation/ maintenance) occurring with your products. Your S-user personalization in the SAP ONE Support Launchpad gives you a view of your products, the data centers, URLs, and systems they reside on.

The Cloud Availability Center – automatically adjusted to your time zone – is designed to assist you not only with your productive but also with your non-productive systems. (Note that the non-productive landscape information is currently only available for the cloud services SAP Business ByDesign, SAP Cloud for Customer, SAP Integrated Business Planning, SAP Entitlement Management, SAP Market Communication for Utilities, SAP Marketing Cloud, and SAP S/4HANA Cloud).

The Cloud Availability Center delivers an at-a-glance view providing:

  • Your SAP products overview
  • Current and historical cloud solution status
  • Product and system views
  • Planned events
  • Latest notifications

Cloud System Notification Subscriptions (CSNS) allows SAP Cloud customers to configure, customize, and subscribe to various SAP Cloud Service notifications. Within CSNS, you can set your preferences for which types of notifications you would like to receive for cases of both planned and unplanned downtimes, as well as customer communication notifications. You can manage the existing subscriptions and add new ones. Super administrators can also specify additional notification recipients.

When your product is provisioned in production, the system is given a Company and Tenant ID. The Company ID was generated by SAP or by the system implementer. If the Company ID is blank, then no name was given to your system at implementation. The Tenant ID is generated by our systems when your product was first provisioned.

You can provide feedback by using the SAP ONE Support Launchpad’s “Share Your Feedback” feature. At the bottom of any page, you will find the “Share your Feedback” link.

Once you click on it, a pop-up window will appear. When asked “What is your feedback related to?”, choose “Cloud Availability Center (CAC)” from the drop-down menu. Enter the subject and the feedback and submit your feedback.
The CAC or CSNS team will contact you.

Troubleshooting

Find solutions for commonly reported issues with the Cloud Availability Center or the Cloud System Notification Subscriptions application.

You can only view production systems in the Cloud Availability Center. Your viewable systems are tied to your customer number and accessed based on your S-user ID. If you are an administrator with multiple systems and have another S-user ID, use the other ID to access other systems that belong to a separate customer number (subsidiaries, different LOB, etc.). Contact an administrator in your company and request additional privileges. Also see question "What needs to be done to see my products and systems on the Cloud Availability Center?" above.

Your S-user ID needs to have the Display System Data or Edit System Data authorization assigned to it (see KBA 2587408). These authorizations are also required to see the SAP Cloud Services' availability data in the Cloud Availability Center.

Cloud System Notification Subscriptions (CSNS) consolidates many existing cloud service-specific subscription options. In some of these tools, the S-user ID was not required for the creation of a subscription. These subscriptions were migrated to CSNS.

For any issues with regards to the Cloud Availability Center or Cloud System Notification Subscriptions, report an incident under component XX-SER-SAPSMP-SUP.