Cloud Availability Center

The Cloud Availability Center (CAC) offers you a personalized dashboard with focus on relevant information about your cloud product availability and maintenance.

  • See the cloud products that you own
  • Get easy and fast access to information that matters e.g. current status
  • Get an intuitive user experience with SAP Fiori it's built on

Check out the solution brief to explore the features and benefits of the Cloud Availability Center at a glance.

Need help? Check out the user guide or read the FAQs below.

 

Related Topics

Start times and maximum scheduled downtime durations for SAP cloud services are listed on the Maintenance and Major Upgrade Windows page.

Cloud System Notification Subscriptions

The Cloud System Notification Subscriptions (CSNS) application makes it easy to add, customize, and manage subscriptions to Cloud Availability Center notifications.

Using this tool, SAP Cloud customers can remain constantly informed and receive timely updates regarding their SAP Cloud Services, including – but not limited to – planned and unplanned downtimes, and customer communication.​

Check out the solution brief to explore the features and benefits of the Cloud System Notification Subscriptions at a glance.

Need help? Check out the user guide or read the FAQs below.

An S-user's view of CSNS

A super administrator's view of CSNS

Supported Products

The Cloud Availability Center and Cloud System Notification Subscriptions are available for a large number of cloud products. With very few exceptions, they report their communicated availability in the Cloud Availability Center.

  • SAP AI Business Services
    • Business Entity Recognition
    • Data Attribute Recommendation
    • Document Classification
    • Document Information Extraction
    • Invoice Object Recommendation
    • Service Ticket Intelligence
  • SAP Analytics Cloud
  • SAP Asset Intelligence Network (1)
  • SAP Asset Strategy and Performance Management (1)
  • SAP Business ByDesign (1)
  • SAP Cash Application
  • SAP Central Invoice Management
  • SAP Cloud ALM
  • SAP Cloud for Customer (1)
  • SAP Cloud for Energy
  • SAP Cloud Identity Access Governance (2)
  • SAP Commerce Cloud
    • SAP Commerce Cloud
    • SAP Commerce Cloud, context-driven services
    • SAP Upscale Commerce
  • SAP Connected Goods
  • SAP Consumer Sales Intelligence
  • SAP Content Agent service 
  • SAP Conversational AI
  • SAP Customer Data Cloud
  • SAP Customer Engagement Center
  • SAP Customer Order Sourcing
  • SAP Data Intelligence
  • SAP Data Warehouse Cloud
  • SAP Digital Manufacturing Cloud (1)
  • SAP Digital Payments Add-On
  • SAP Document Compliance, cloud edition - Peppol Exchange
  • SAP Document Compliance, invoicing option for Brazil (nota fiscal eletrônica)
    • SAP Document Compliance, inbound invoicing option for Brazil (nota fiscal eletrônica)
    • SAP Document Compliance, outbound invoicing option for Brazil (nota fiscal eletrônica)
  • SAP Edge Services
  • SAP Enable Now
  • SAP Enterprise Product Development
  • SAP Enterprise Threat Detection, cloud edition
  • SAP Entitlement Management (1)
  • SAP Event Ticketing
  • SAP Excise Tax Management
  • SAP Extension Suite – Development Efficiency
    • Application Autoscaler
    • Foundational services for SAP BTP
    • Identity Authentication
    • Object Store on SAP BTP
    • PostgreSQL on SAP BTP, hyperscaler option
    • SAP ASE service
    • SAP Audit Log service
    • SAP BTP, ABAP environment (1)
    • SAP BTP, Cloud Foundry runtime
    • SAP BTP, Kyma runtime
    • SAP Business Application Studio
    • SAP Cloud Transport Management 
    • SAP Continuous Integration and Delivery
    • SAP Credential Store
    • SAP Feature Flags service
    • SAP HANA as a Service
    • SAP HANA service for SAP BTP
    • SAP HANA spatial services
    • SAP Job Scheduling service
    • SAP OData Provisioning
    • SAP Serverless Runtime service
    • SAP Web IDE
  • SAP Extension Suite – Digital Process Automation
    • SAP Business Rules service
    • SAP Process Visibility service
    • SAP Workflow service
  • SAP Extension Suite – Digital Experience
    • SAP Cloud Portal service
    • SAP Document Management service
    • SAP Document service
    • SAP Fiori Cloud
    • SAP Forms service by Adobe
    • SAP Launchpad service
    • SAP Mobile Services
    • SAP Web Analytics

  • SAP Financial Compliance Management
  • SAP Global Track and Trace
  • SAP HANA Cloud
    • SAP HANA Cloud, SAP Adaptive Server Enterprise
    • SAP HANA Cloud, SAP Adaptive Server Enterprise replication
    • SAP HANA Cloud, data lake
  • SAP HANA Enterprise Cloud (1) (3)
  • SAP Health Engagement
  • SAP Information Collaboration Hub for Life Sciences
  • SAP Integrated Business Planning (1)
  • SAP Integration Suite
    • SAP API Management
    • SAP Cloud Integration
    • SAP Cloud Integration for data services
    • SAP Connectivity service
    • SAP Data Intelligence
    • SAP Destination service
    • SAP Event Mesh
    • SAP Integration Suite
    • SAP Master Data Integration
    • SAP Open Connectors
  • SAP Intelligent Product Design
    • SAP Intelligent Product Design, collaboration option
    • SAP Intelligent Product Design, engineering option
  • SAP Intelligent Robotic Process Automation
  • SAP Intelligent Trade Claims Management
  • SAP Internet of Things
  • SAP Leonardo Machine Learning Foundation, development tools
  • SAP Litmos Training
  • SAP Localization Hub, advanced compliance reporting service
  • SAP Localization Hub, tax service
  • SAP Logistics Business Network
  • SAP Market Communication for Utilities (1)
  • SAP Marketing Cloud (1)
  • SAP Multi-Bank Connectivity
  • SAP Omnichannel Promotion Pricing
  • SAP Predictive Asset Insights (1)
  • SAP Privacy Governance
  • SAP Process Visibility service
  • SAP Product Lifecycle Costing
  • SAP Project Intelligence Network
  • SAP RealSpend
  • SAP Resolve
  • SAP Roambi
  • SAP S/4HANA Cloud (1)
  • SAP S/4HANA Cloud for advanced financial closing
  • SAP S/4HANA Cloud for credit Integration
  • SAP S/4HANA Cloud for customer payments
  • SAP S/4HANA Cloud for projects, Resource Management
  • SAP S/4HANA for procurement planning 
  • SAP Sales Cloud
    • SAP Commissions
    • SAP CPQ
    • SAP Intelligent Sales Execution
    • SAP Producer Pro
  • SAP Self-Billing Cockpit
  • SAP Service Cloud
    • SAP Field Service Management
  • SAP Sports One
  • SAP Subscription Billing
  • SAP SuccessFactors
    • SAP Jam Collaboration
    • SAP Jam Communities
    • SAP SuccessFactors Employee Central Payroll
    • SAP SuccessFactors HXM Core
    • SAP SuccessFactors Learning
    • SAP SuccessFactors Onboarding
    • SAP SuccessFactors Recruiting Marketing
    • SAP SuccessFactors Validated Learning
    • SAP SuccessFactors Visa and Permits Management
    • SAP SuccessFactors Workforce Analytics
  • SAP Supplier Problem-Solving
  • SAP Supply Base Optimization
  • SAP trading platform integration
  • SAP Variant Configuration and Pricing
  • SAP Warehouse Insights
  • SAP Watch List Screening

 

(1) Non-productive landscape information is also available for this cloud service.

(2) Product does not yet report communicated availability in the Cloud Availability Center.

(3) Product does not display planned downtime events in the Cloud Availability Center, and subscriptions for this product are not managed through the Cloud System Notification Subscription (CSNS) application.

Frequently Asked Questions

Review answers to commonly asked questions about the Cloud Availability Center and Cloud System Notification Subscriptions.

To access the Cloud Availability Center (CAC), you need to log on to the SAP ONE Support Launchpad with an S-user ID that has the authorization Display System Data or Edit System Data assigned to it (see KBA 2587408). From the launchpad homepage, click the corresponding tile to access CAC or use the direct link. You can find the process details in the Cloud Availability Center User Guide.

From CAC, you can click on the settings icon in the top right corner of the Cloud Availability Center and choose Manage Notifications. to access the Cloud System Notification Subscriptions (CSNS) application. Alternatively, use this direct link.

The SAP S-user ID is a unique number that SAP uses for identification of customers and partners on its web portals and databases. For example, you need an S-user ID to access the SAP ONE Support Launchpad.

If you know your company’s user administrators, you can contact them to request an ID for you. If you do not know who your user administrators are, contact SAP Support.

If you want to see your cloud products and systems for an installation on the Cloud Availability Center, your S-user ID requires the authorization Display System Data or Edit System Data for this installation.

To check if your user has got this authorization, check your user profile in the Launchpad.

The Cloud Availability Center offers a personalized dashboard view of the status of your SAP cloud products; with the purpose of providing you with up-to-date status on incidents (service disruptions/ interruptions/ degradation/ maintenance) occurring with your products. Your S-user personalization in the SAP ONE Support Launchpad gives you a view of your products, the data centers, URLs, and systems they reside on.

The Cloud Availability Center – automatically adjusted to your time zone – is designed to assist you not only with your productive but also with your non-productive systems. Please note that the non-productive landscape information is currently only available for a limited set of cloud services.

The Cloud Availability Center delivers an at-a-glance view providing:

  • Your SAP products overview
  • Current and historical cloud solution status
  • Product and system views
  • Planned events
  • Latest notifications

Cloud System Notification Subscriptions (CSNS) allows SAP Cloud customers to configure, customize, and subscribe to various SAP Cloud Service notifications.

Within CSNS, you can:

  • set your preferences for which types of notifications you would like to receive for cases of both planned and unplanned downtimes
  • set your customer communication notifications
  • manage the existing subscriptions and add new ones. 

Super administrators can also specify additional notification recipients.

Below listed SAP cloud services support the display of non-productive systems on CAC:

  • SAP Business ByDesign
  • SAP Business Technology Platform, ABAP environment
  • SAP Cloud for Customer
  • SAP Digital Manufacturing Cloud
  • SAP Entitlement Management
  • SAP HANA Enterprise Cloud
  • SAP Integrated Business Planning
  • SAP Market Communication for Utilities
  • SAP Marketing Cloud
  • SAP S/4HANA Cloud

When your product is provisioned in production, the system is given a Company and Tenant ID. The Company ID was generated by SAP or by the system implementer. If the Company ID is blank, then no name was given to your system at implementation. The Tenant ID is generated by our systems when your product was first provisioned.

You can provide feedback by using the SAP ONE Support Launchpad’s “Share Your Feedback” feature. At the bottom of any page, you will find the “Share your Feedback” link.

Once you click on it, a pop-up window will appear. When asked “What is your feedback related to?”, choose “Cloud Availability Center (CAC)” from the drop-down menu. Enter the subject and the feedback and submit your feedback.
The CAC or CSNS team will contact you.

Troubleshooting

Find solutions for commonly reported issues with the Cloud Availability Center or the Cloud System Notification Subscriptions application.

For the majority of products, you can only view production systems in the Cloud Availability Center. Your viewable systems are tied to your customer number and accessed based on your S-user ID. If you are an administrator with multiple systems and have another S-user ID, use the other ID to access other systems that belong to a separate customer number (subsidiaries, different LOB, etc.). Contact an administrator in your company and request additional privileges. Also see question "What needs to be done to see my products and systems on the Cloud Availability Center?" above.

Your S-user ID needs to have the Display System Data or Edit System Data authorization assigned to it (see KBA 2587408). These authorizations are also required to see the SAP Cloud Services' availability data in the Cloud Availability Center.

Cloud System Notification Subscriptions (CSNS) consolidates many existing cloud service-specific subscription options. In some of these tools, the S-user ID was not required for the creation of a subscription. These subscriptions were migrated to CSNS.

For any issues with regards to the Cloud Availability Center or Cloud System Notification Subscriptions, report an incident under component XX-SER-SAPSMP-SUP.