Request for existing cases, user IDs, Portal navigation support and more
Customers who have a valid S-user ID can subscribe to the Change Log document below to receive an email notification whenever updates or changes (unless such change is a reduction in duration of the applicable windows) are made to the Maintenance and Major Upgrade Windows.
The table below lists the Maintenance and Major Upgrade windows for the applicable SAP Cloud Services. It provides the start times and maximum scheduled downtime duration for the following regions:
Maintenance and Major Upgrade Windows for vendor-branded cloud services, i.e. services provided by a third party, are listed in a separate table.
All times are specified in Coordinated Universal Time (UTC).
| MAINTENANCE WINDOWS | MAJOR UPGRADE WINDOWS | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Cloud Service | MENA | APJ | Europe | Americas | Frequency | MENA | APJ | Europe | Americas |
| Callidus Badgeville | Winter: Summer: (4 hrs) | Winter: Summer: (4 hrs) | Winter: Summer: (4 hrs) | Winter: Summer: (4 hrs) | |||||
| Callidus Clicktools | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | |||||
| Callidus Commissions | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | |||||
| Callidus Connect Enterprise | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | |||||
| Callidus Contract Life Cycle Management (CLM) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | |||||
| Callidus CPQ | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | |||||
| Callidus DataHug | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | |||||
| Callidus Enablement | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | |||||
| Callidus ICM | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | |||||
| Callidus Landing Pad | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | |||||
| Callidus LeadFormix | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | |||||
| Callidus LeadRocket | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | |||||
| Callidus Litmos | Winter: Monthly Summer: Monthly | Winter: Monthly Summer: Monthly | Winter: Monthly Summer: Monthly | Up to 4 times per year | Winter: Summer: | Winter: Summer: | Winter: Summer: | ||
| Callidus MySalesGame | Winter: Summer: (4 hrs) | Winter: Summer: (4 hrs) | Winter: Summer: (4 hrs) | Winter: Summer: (4 hrs) | |||||
| Callidus Producer Pro | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | |||||
| Callidus RevSym | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | |||||
| Callidus Sales Performance Manager (Coaching) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | |||||
| Callidus SalesMotivate | Winter: Summer: (4 hrs) | Winter: Summer: (4 hrs) | Winter: Summer: (4 hrs) | Winter: Summer: (4 hrs) | |||||
| Callidus Telco Dealer Pro | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | |||||
| Callidus Territory and Quota | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | |||||
| Callidus Thunderbridge | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | |||||
| Callidus ViewCentral |
| Winter: Monthly Summer: Monthly | Winter: Monthly Summer: Monthly | Winter: Monthly Summer: Monthly | Up to 4 times per year |
| Winter: Summer: | Winter: Summer: | Winter: Summer: |
| Callidus Workflow | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | |||||
| Pre-study bundle for SAP Signavio solutions | FRI 4 pm (4 hrs) SAT 12 pm (6 hrs) SUN 12 pm (4 hrs) | Winter: Summer: | Winter: Summer: | Up to 12 times per year | FRI 9 pm (24 hrs) | SAT 4 am (24 hrs) | SAT 10 am (24 hrs) | ||
| Prestudy package for SAP LeanIX solutions | Weekday 8 pm (1 hr) | Weekday 1 pm (1 hr) | Weekday 8 pm (1 hr) | Weekday 8 am (1 hr) | Up to 8 times per year, see LeanIX status page | SAT 7 am (10 hrs) | SAT 7 am (10 hrs) | SAT 7 am (10 hrs) | SAT 7 am (10 hrs) |
| SAP Advanced Solution Bundling | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | SAT 4 am (4 hrs) | SAT 4 am (4 hrs) | SAT 4 am (4 hrs) | SAT 4 am (4 hrs) |
| SAP Agent Connection | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | FRI 9 pm (24 hrs) | SAT 4 am (24 hrs) | SAT 10 am (24 hrs) | |
| SAP Agent Performance Management | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | |||||
| SAP Agricultural Origination Portal | Zero down-time | Zero down-time | Zero down-time | Zero down-time | Up to 4 times per year | ||||
| SAP AI Business Services | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | |||||
| SAP Analytics Cloud (1) | FRI 7 pm (4 hrs) | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) | Up to 4 times per year | FRI 7 pm (6 hrs) | SAT 3 pm (6 hrs) | SAT 10 pm (6 hrs) | SUN 4 am (6 hrs) |
| SAP API Management | FRI | SAT | SAT | SUN | Up to 4 times per year | FRI 5 pm (24 hrs) | SAT | SAT | SUN |
| SAP Ariba Category Management | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | SAT 8 pm (4 hrs) | SUN 6 am (4 hrs) | ||||
| SAP Ariba Central Invoice Management | SAT 10 pm (3 hrs) | Up to 4 times per year | SAT 8 pm (4 hrs) | ||||||
| SAP Ariba Cloud Services | FRI 7 pm (4 hrs) | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 12 am (4 hrs) | Up to 2 times per year | FRI 7 pm (8 hrs) | SAT 7 pm (8 hrs) | SAT 7 pm (8 hrs) | SAT 7 pm (8 hrs) |
| SAP Ariba contract price renegotiation add-on | SAT 10pm (2hrs) | Up to 4 times per year | SAT 8pm (4hrs) | ||||||
| SAP Ariba Procurement Planning | SAT 10 pm (3 hrs) | Up to 4 times per year | SAT 8 pm (4 hrs) | ||||||
| SAP Asset Manager | Zero down-time | Zero down-time | Zero down-time | Zero down-time | Up to 4 times per year | SAT 12 am (6 hrs) | SAT 7 am (6 hrs) | SAT 1 pm (6 hrs) | |
| SAP Asset Performance Management | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | SUN 1:30 am (4 hrs) | SUN 7 am (4 hrs) | ||
| SAP Asset Strategy and Performance Management | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | SUN 1:30 am (4 hrs) | SUN 7 am (4 hrs) | ||
| SAP Authentication 365 | FRI 7 pm (4 hrs) | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) | Up to 4 times per year | SAT 4 am (10 hrs) | |||
| SAP Batch Release Hub for Life Sciences | Monthly Monthly (2 hrs) | Up to 2 times per year | FRI SAT (4 hrs) | ||||||
| SAP Big Data Margin Assurance, cloud edition | FRI 7 pm (1 hr) | SAT 3 pm (1 hr) | SAT 10 pm (1 hr) | SUN 4 am (1 hr) | Up to 4 times per year | SAT 12 am (6 hrs) | SAT 7 am (6 hrs) | SAT 1 pm (6 hrs) | |
| SAP Browse Manager and Conversion Manager | Zero down-time | Zero down-time | Zero down-time | Zero down-time | |||||
| SAP Build Work Zone, advanced edition | FRI 7 pm (4 hrs) | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) | Up to 6 times per year | FRI 7 pm (7 hrs) | FRI 2 pm (8 hrs) | FRI 10 pm (7 hrs) | SAT 4 am (7 hrs) |
| SAP Business ByDesign | FRI 7 pm (4 hrs) | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) | Up to 4 times per year | FRI 10 pm (24 hrs) | SAT 5 am (24 hrs) | SAT 11 am (24 hrs) | |
| SAP Business Network Asset Collaboration | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | FRI 5 pm (4 hrs) | SUN 1:30 am (4 hrs) | SUN 1:30 am (4 hrs) | SUN 7 am (4 hrs) |
| SAP Business Network for Logistics | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | FRI 9 pm (24 hrs) | SAT 4 am (24 hrs) | SAT 10 am (24 hrs) | |
| SAP Business Network Freight Collaboration | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | FRI 9 pm (24 hrs) | SAT 4 am (24 hrs) | SAT 10 am (24 hrs) | |
| SAP Business Network Global Track and Trace | Zero down-time | Zero down-time | Zero down-time | Zero down-time | Odd-numbered weeks | 5 am (2 hrs) | 5 am (2 hrs) | 5 am (2 hrs) | 5 am (2 hrs) |
| SAP Business Network Material Traceability | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | FRI 9 pm (24 hrs) | SAT 4 am (24 hrs) | SAT 10 am (24 hrs) | |
| SAP Business Network, intelligent insights add-on | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | FRI 9 pm (24 hrs) | SAT 4 am (24 hrs) | SAT 10 am (24 hrs) | |
| SAP Business Network Supply Chain Collaboration, clinical trials add-on | SAT 10 pm (2 hrs) | ||||||||
| SAP Business One Cloud, SAP-Hosted Option | MON 12 am (4 hrs) | North America: Latin America: (4 hrs) | Up to 4 times per year | SAT 9 am (6 hrs) | SAT 9 am (6 hrs) | ||||
| SAP Business Technology Platform | Zero down-time | Zero down-time | Zero down-time | Zero down-time | Up to 4 times per year | FRI 5 pm (4 hrs) | SAT 1 pm (4 hrs) | SAT 8 pm (4 hrs) | SUN 6 am (4 hrs) |
| SAP Business Technology Platform, ABAP environment | FRI 7 pm (4 hrs) | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) | Up to 4 times per year | FRI 9 pm (24 hrs) | SAT 4 am (24 hrs) | SAT 10 am (24 hrs) | |
| SAP Business Technology Platform, Kyma runtime | Zero down-time | Zero down-time | Zero down-time | Zero down-time | Up to 4 times per year | FRI 5 pm (4 hrs) | SAT 1 pm (4 hrs) | SAT 8 pm (4 hrs) | SUN 6 am (4 hrs) |
| SAP Cash Application | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | SAT 7 am (6 hrs) | |||
| SAP Cell and Gene Therapy Orchestration | SAT 10 pm (2 hrs) | Up to 4 times per year | SAT 3:30 am (8 hrs) | ||||||
| SAP Cloud Appliance Library | Zero down-time | Up to 4 times per year | SAT 8 pm (1 hr) | ||||||
| SAP Cloud for Customer | FRI 7 pm (4 hrs) | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) | Up to 4 times per year | FRI 7 pm (12 hrs) | SAT Greater China: | SAT 5 pm (12 hrs) | SAT 11 pm (12 hrs) |
| SAP Cloud for Energy | FRI 7 pm (3 hrs) | SAT 3 pm (3 hrs) | SAT 10 pm (3 hrs) | SUN 4 am (3 hrs) | Up to 4 times per year | FRI 3:30 am (12 hrs) | |||
| SAP Cloud for Intelligent Accounting Automation | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | Goods/ Invoice Receipt: Accruals: | Goods/ Invoice Receipt: Accruals: | Goods/ Invoice Receipt: Accruals: | |
| SAP Cloud for Real Estate | Zero down-time | Zero down-time | Zero down-time | Zero down-time | Up to 4 times per year | FRI 10 pm (24 hrs) | SAT 5 am (24 hrs) | SAT 11 am (24 hrs) | |
| SAP Cloud for Utilities foundation | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | None | ||||
| SAP Cloud Identity Access Governance | Zero down-time | Zero down-time | Zero down-time | Zero down-time | Up to 2 times per year | FRI 7 pm (8 hrs) | SAT 12 am (8 hrs) | SAT 12 am (8 hrs) | SAT 12 am (8 hrs) |
| SAP Cloud Integration | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | FRI 5 pm (12 hrs) | SAT 1 pm (12 hrs) | SAT 8 pm (12 hrs) | SUN 6 am (12 hrs) |
| SAP Cloud Peering | FRI 7 pm (1 hr) | SAT 3 pm (1 hr) | SAT 10 pm (1 hr) | SUN 4 am (1 hr) | |||||
| SAP Cloud Platform Gamification | FRI 7 pm (1 hr) | SAT 3 pm (1 hr) | SAT 10 pm (1 hr) | SUN 4 am (1 hr) | Up to 4 times per year | FRI 2 pm (4 hrs) | FRI 10 pm (4 hrs) | SAT 4 am (4 hrs) | |
| SAP Cloud Transport Management | Zero down-time | Zero down-time | Zero down-time | Zero down-time | Up to 4 times per year | FRI | SAT | SAT | |
| SAP Commerce Cloud | FRI 7 pm (3 hrs) | SAT 3 pm (3 hrs) | SAT 10 pm (3 hrs) | SUN 4 am (3 hrs) | Up to 4 times per year | SAT 3 pm (8 hrs) | SAT 10 pm (8 hrs) | SUN 4 am (8 hrs) | |
| SAP Commerce Cloud, context-driven services | Zero down-time | Zero down-time | Zero down-time | Zero down-time | Up to 4 times per year | FRI 9 pm (24 hrs) | SAT 4 am (24 hrs) | SAT 10 am (24 hrs) | |
| SAP Commerce Cloud, digital experience monitoring | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | |||||
| SAP Commerce Cloud, solution sales configuration | FRI 7 pm (4 hrs) | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) | Up to 4 times per year | SAT | SAT | SUN | |
| SAP Commerce Cloud, third-party monitoring host units | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | |||||
| SAP Commissions | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | |||||
| SAP Complaint Handling | FRI 7 pm (3 hrs) | SAT 3 pm (3 hrs) | SAT 10 pm (3 hrs) | SUN 4 am (3 hrs) | Up to 4 times per year | ||||
| SAP Concur | Zero down-time | Zero down-time | Zero down-time | Zero down-time | |||||
| SAP Connected Agriculture | FRI 7 pm (3 hrs) | SAT 3 pm (3 hrs) | SAT 10 pm (3 hrs) | SUN 4 am (3 hrs) | Up to 4 times per year | SAT 12 am (6 hrs) | SAT 7 am (6 hrs) | SAT 1 pm (6 hrs) | |
| SAP Connected Parking | Zero down-time | Zero down-time | Zero down-time | Zero down-time | Up to 4 times per year | SAT 9 pm (32 hrs) | SUN 3 am (32 hrs) | ||
| SAP Consent Repository | FRI | SAT | SAT 10 pm (1 hr) | SUN 4 am (1 hr) | Up to 4 times per year | FRI | SAT | ||
| SAP Consumer Insight 365 | FRI 7 pm (4 hrs) | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) | Up to 4 times per year | SAT 3 pm (10 hrs) | |||
| SAP Consumer Sales Intelligence | FRI 7 pm (3 hrs) | SAT 3 pm (3 hrs) | SAT 10 pm (3 hrs) | SUN 4 am (3 hrs) | Up to 4 times per year | MON 10 pm (6 hrs) | TUE 10 pm (6 hrs) | ||
| SAP Contact Center 365 | FRI 7 pm (4 hrs) | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) | Up to 4 times per year | FRI 2 pm (53 hrs) | FRI 9 pm (53 hrs) | SAT 3 am (53 hrs) | |
| SAP Contact Center, cloud edition | FRI 7 pm (4 hrs) | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) | Up to 4 times per year | FRI 2 pm (53 hrs) | FRI 9 pm (53 hrs) | SAT 3 am (53 hrs) | |
| SAP Continuous Integration and Delivery | Zero downtime | Zero downtime | Zero downtime | Zero downtime | Up to 4 times per year | FRI 5 pm (4 hrs) | SAT | SAT | SUN |
| SAP Conversational AI | FRI 7 pm (3 hrs) | SAT 3 pm (3 hrs) | SAT 10 pm (3 hrs) | SUN 4 am (3 hrs) | Up to 4 times per year | SAT 4 am (24 hrs) | SAT 4 am (24 hrs) | SAT 4 am (24 hrs) | SAT 4 am (24 hrs) |
| SAP CoPilot | FRI 7 pm (3 hrs) | SAT 3 pm (3 hrs) | SAT 10 pm (3 hrs) | SUN 4 am (3 hrs) | |||||
| SAP CPQ | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | |||||
| SAP Credential Store | Zero down-time | Zero down-time | Zero down-time | Zero down-time | Up to 4 times per year | FRI | FRI | SAT | |
| SAP Crowd Service | FRI 7 pm (3 hrs) | SAT 3 pm (3 hrs) | SAT 10 pm (3 hrs) | SUN 4 am (3 hrs) | Up to 4 times per year | ||||
| SAP Customer Attribution | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | SAT 7 am (24 hrs) | SAT 1 pm (24 hrs) | ||
| SAP Customer Consent | Zero down-time | Zero down-time | Zero down-time | Zero down-time | |||||
| SAP Customer Data Platform | Zero down-time | Zero down-time | Zero down-time | Zero down-time | |||||
| SAP Customer Identity and Access Management for B2C Core | Zero down-time | Zero down-time | Zero down-time | Zero down-time | |||||
| SAP Customer Identity, B2B add-on | Zero down-time | Zero down-time | Zero down-time | Zero down-time | |||||
| SAP Customer Order Sourcing | FRI 7 pm (4 hrs) | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) | Up to 4 times per year | FRI 2 pm (4 hrs) FRI | FRI 10 pm (4 hrs) SAT | SAT 4 am (4 hrs) SAT | |
| SAP Customer Profile | Zero down-time | Zero down-time | Zero down-time | Zero down-time | |||||
| SAP CX AI Toolkit | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | |||||
| SAP Data Custodian | FRI 7 pm (3 hrs) | SAT 3 pm (3 hrs) | SAT 10 pm (3 hrs) | SUN 4 am (3 hrs) | Up to 4 times per year | SAT 4 am (24 hrs) | SAT 10 am (24 hrs) | ||
| SAP Data Custodian key management service | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | SAT 4 am (24 hrs) | SAT 10 am (24 hrs) | ||
| SAP Data Intelligence | FRI 7 pm (4 hrs) | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) | |||||
| SAP Data Privacy Integration | Zero down-time | Zero down-time | Zero down-time | Zero down-time | Up to 4 times per year | SAT 3 pm (3 hrs) | SAT 3 pm (3 hrs) | SAT 3 pm (3 hrs) | SAT 3 pm (3 hrs) |
| SAP Data Quality Management | FRI 7 pm (1 hr) | SAT 3 pm (1 hr) | SAT 10 pm (1 hr) | SUN 4 am (1 hr) | |||||
| SAP Data Retention Manager | Zero down-time | Zero down-time | Zero down-time | Zero down-time | Up to 4 times per year | SAT | SAT 3 pm | SAT 3 pm | SAT 3 pm |
| SAP Datasphere (1)(2)(3) | FRI 7 pm (3 hrs) | SAT 3 pm (3 hrs) | SAT 10 pm (3 hrs) | SUN 4 am (3 hrs) | Up to 4 times per year | SAT 3 pm (3 hrs) | SAT 10 pm (3 hrs) | SUN 4 am (3 hrs) | |
| SAP Digital Manufacturing Cloud | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | SAT 8 pm (3 hrs) | SAT 8 pm (3 hrs) | ||||
| SAP Digital Payments | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | SAT 7 am (30 hrs) | SAT 7 am (30 hrs) | ||||
| SAP Digital Vehicle Operations | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | ||||
| SAP Document and Reporting Compliance service | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | FRI 7 pm (4hrs) | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) |
| SAP Document and Reporting Compliance, cloud edition | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | FRI 2 pm (12 hrs) | FRI 10 pm (12 hrs) | SAT 4 am (12 hrs) | |
| SAP Document and Reporting Compliance, inbound invoicing option for Brazil (nota fiscal eletrônica) | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | SAT 1 pm (12 hrs) | SAT 8 pm (12 hrs) | SAT 6 am (12 hrs) | |
| SAP Document and Reporting Compliance, outbound invoicing option for Brazil (nota fiscal eletrônica) | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | SAT 1 pm (12 hrs) | SAT 8 pm (12 hrs) | SAT 6 am (12 hrs) | |
| SAP Edge Services | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | FRI 9 pm (53 hrs) | FRI 9 pm (53 hrs) | FRI 9 pm (53 hrs) | FRI 9 pm (53 hrs) |
| SAP Emarsys Customer Engagement | Zero down-time | Zero down-time | Zero down-time | Zero down-time | Up to 4 times per year | SAT 4 am (12 hrs) | SAT 4 am (12 hrs) | ||
| SAP E-Mobility | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | SAT 4 am (24 hrs) | SAT 4 am (24 hrs) | SAT 4 am (24 hrs) | SAT 4 am (24 hrs) |
| SAP Enable Now | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | FRI 7 pm (4 hrs) | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) |
| SAP Enable Now, cloud edition, consumption option for external workers | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | FRI 7 pm (4 hrs) | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) |
| SAP Enterprise Architecture Designer, cloud edition | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | SAT 8 am (12 hrs) | |||
| SAP Enterprise Chatbot | FRI 7 pm (3 hrs) | SAT 3 pm (3 hrs) | SAT 10 pm (3 hrs) | SUN 4 am (3 hrs) | Up to 4 times per year Every second Saturday of March, June, September, December | SAT 3 pm (24 hrs) | SAT 10 pm (24 hrs) | SUN 4 am (24 hrs) | |
| SAP Enterprise Contract Assembly | FRI 7 pm (3 hrs) | SAT 3 pm (3 hrs) | SAT 10 pm (3 hrs) | SUN 4 am (3 hrs) | Up to 4 times per year | FRI 2 pm (4 hrs) | FRI 10 pm (4 hrs) | SAT 4 am (4 hrs) | |
| SAP Enterprise Messaging | Zero down-time | Zero down-time | Zero down-time | Zero down-time | Up to 4 times per year | FRI 2 pm (4 hrs) | FRI 10 pm (4 hrs) | SAT 4 am (4 hrs) | |
| SAP Enterprise Product Development | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | FRI | SAT | SAT | |
| SAP Enterprise Service Management | 1st SAT 3 pm (1 hr) | 1st SAT 10 pm (1 hrs) | 1st SUN 4 am (1 hrs) | ||||||
| SAP Enterprise Threat Detection, cloud edition | FRI 7 pm (4 hrs) | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) | Up to 4 times per year | ||||
| SAP Entitlement Management | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | FRI 9 pm (24 hrs) | SAT 4 am (24 hrs) | SAT 10 am (24 hrs) | |
| SAP Event Ticketing | MON | MON | Up to 2 times per year | MON | MON | ||||
| SAP Event Ticketing Pro | MON 12 am (3 hrs) | MON 5 am (3 hrs) | Up to 2 times per year | MON 12 am (8 hrs) | MON 5 am (8 hrs) | ||||
| SAP Exchange Media | Zero down-time | Zero down-time | Zero down-time | Zero down-time | Up to 4 times per year | SAT 12 am (6 hrs) | SAT 7 am (6 hrs) | SAT 1 pm (6 hrs) | |
| SAP Excise Tax service | FRI 7 pm (3 hrs) | SAT 3 pm (3 hrs) | SAT 10 pm (3 hrs) | SUN 4 am (3 hrs) | Up to 4 times per year | FRI | FRI | SAT | |
| SAP Extension Suite | Zero down-time | Zero down-time | Zero down-time | Zero down-time | Up to 4 times per year | FRI 5 pm (4 hrs) | SAT 1 pm (4 hrs) | SAT 8 pm (4 hrs) | SUN 6 am (4 hrs) |
| SAP Field Service Management | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | ||||
| SAP Fieldglass | Monthly FRI 7 pm (3 hrs) | Monthly FRI 3pm (3hrs) | Up to twice a month FRI 10pm (3hrs) | Up to twice a month SAT 4am (3hrs) | Up to 5 times per year | FRI 7 pm (40 hrs) | FRI 3 pm (40 hrs) | FRI 10 pm (40 hrs) | SAT 4 am (40 hrs) |
| SAP Financial Statements Insights | FRI 7 pm (3 hrs) | SAT 3 pm (3 hrs) | SAT 10 pm (3 hrs) | SUN 4 am (3 hrs) | Up to 4 times per year | SAT 7 am (6 hrs) | SAT 7 am (6 hrs) | SAT 7 am (6 hrs) | |
| SAP Fiori Cloud | Zero down-time | Zero down-time | Zero down-time | Zero down-time | Up to 4 times per year | FRI 2 pm (4 hrs) | FRI 10 pm (4 hrs) | SAT 4 am (4 hrs) | |
| SAP Green Ledger | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | SAT 8 pm (4 hrs) | SUN 6 am (4 hrs) | ||||
| SAP Green Token | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) |
| SAP Group Reporting Data Collection (1)(2) | Zero down-time | Zero down-time | Up to 4 times per year | SAT 10 pm (8 hrs) | SUN 4 am (8 hrs) | ||||
| SAP HANA Cloud | Zero down-time | Zero down-time | Zero down-time | Zero down-time | Up to 4 times per year | FRI 5 pm (4 hrs) | SAT 1 pm (4 hrs) | SAT 8 pm (4 hrs) | SUN 6 am (4 hrs) |
| SAP HANA service for SAP Business Technology Platform, enterprise edition | FRI 7 pm (4 hrs) | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) | Up to 4 times per year | SAT | SAT | SUN | |
| SAP HANA service for SAP Business Technology Platform, standard edition | FRI 7 pm (4 hrs) | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) | Up to 4 times per year | SAT 1 pm (4 hrs) | SAT 8 pm (4 hrs) | SUN 6 am (4 hrs) | |
| SAP Health Data Services for FHIR | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | Up to 4 times per year | SAT 1 pm (4 hrs) | SAT 8 pm (4 hrs) | ||||
| SAP Industry Process Framework | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | ||||
| SAP Information Collaboration Hub for Life Sciences | SUN 4 am (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year Planned for February, May, August, November | SAT 5:30 am (2 hrs) | SAT 5:30 am (2 hrs) | ||||
| SAP Innovation Management | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | FRI 2 pm (64 hrs) | FRI 9 pm (65 hrs) | SAT 3 am (65 hrs) | |
| SAP Integrated Business Planning | FRI 7 pm (4 hrs) | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) | Up to 4 times per year | FRI 1 am (24 hrs) | FRI 9 pm (24 hrs) | SAT 4 am (24 hrs) | SAT 10 am (24 hrs) |
| SAP Integration Suite | Zero down-time | Zero down-time | Zero down-time | Zero down-time | Up to 4 times per year | FRI 5 pm (4hrs) | SAT | SAT | SUN |
| SAP Intelligent Agriculture | FRI 7 pm (4 hrs) | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) | |||||
| SAP Intelligent Clinical Supply Management | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | SAT 7 pm (24 hrs) | FRI 2 pm (24 hrs) | FRI 10 pm (24 hrs) | SAT 4 am (24 hrs) |
| SAP Intelligent Notification 365 | FRI 7 pm (4 hrs) | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) | |||||
| SAP Intelligent Product Design | FRI 7 pm (3 hrs) | SAT 3 pm (3 hrs) | SAT 10 pm (3 hrs) | SUN 4 am (3 hrs) | Up to 4 times per year | SAT 12 am (24 hrs) | SAT 7 am (24 hrs) | SAT 3 pm (24 hrs) | |
| SAP Intelligent Product Recommendation | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | |||||
| SAP Intelligent Returns Management | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | SUN 3 am (12 hrs) | SUN 3 am (12 hrs) | SUN 3 am (12 hrs) | SUN 3 am (12 hrs) |
| SAP Intelligent Robotic Process Automation (1) | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | FRI 9 pm (24 hrs) | SAT 4 am (24 hrs) | SAT 10 am (24 hrs) | |
| SAP Intelligent Sales Execution | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | |||||
| SAP Intelligent Trade Claims Management (1) | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | FRI 2 pm (8 hrs) | FRI 10 pm (8 hrs) | SUN 1 am (8 hrs) | |
| SAP Internet of Things | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | FRI 9 pm (53 hrs) | FRI 9 pm (53 hrs) | FRI 9 pm (53 hrs) | FRI 9 pm (53 hrs) |
| SAP IoT Connect 365 | Up to once every month SAT 10 pm (4 hrs) | Up to once every month SAT 10 pm (4 hrs) | Up to once every month SAT 10 pm (4 hrs) | Up to once every month SAT 10 pm (4 hrs) | Up to 4 times per year | SAT 7 am (6 hrs) | SAT 7 am (6 hrs) | SAT 7 am (6 hrs) | SAT 7 am (6 hrs) |
| SAP Jam Collaboration | Weekly Monthly | Weekly Monthly | Weekly Monthly | Weekly Monthly | Up to 6 times per year | FRI 7 pm (7 hrs) | FRI 3 pm (7 hrs) | FRI 10 pm (7 hrs) | SAT 4 am (7 hrs) |
| SAP Jam Communities | Weekly Monthly | Weekly Monthly | Weekly Monthly | Weekly Monthly | Up to 6 times per year | FRI 7 pm (7 hrs) | FRI 3 pm (7 hrs) | FRI 10 pm (7 hrs) | SAT 4 am (7 hrs) |
| SAP Knowledge Workspace | FRI 7 pm (1 hr) | SAT 3 pm (1 hr) | SAT 10 pm (1 hr) | SUN 4 am (1 hr) | Up to 8 times per year | ||||
| SAP Landscape Management Cloud | Zero down-time | Up to 4 times per year | SAT | ||||||
| SAP LeanIX Application Portfolio Management | Weekday 8 pm (1 hr) | Weekday 1 pm (1 hr) | Weekday 8 pm (1 hr) | Weekday 8 am (1 hr) | Up to 8 times per year, see LeanIX status page | SAT 7 am (10 hrs) | SAT 7 am (10 hrs) | SAT 7 am (10 hrs) | SAT 7 am (10 hrs) |
| SAP LeanIX Architecture and Roadmap Planning | Weekday 8 pm (1 hr) | Weekday 1 pm (1 hr) | Weekday 8 pm (1 hr) | Weekday 8 am (1 hr) | Up to 8 times per year, see LeanIX status page | SAT 7 am (10 hrs) | SAT 7 am (10 hrs) | SAT 7 am (10 hrs) | SAT 7 am (10 hrs) |
| SAP LeanIX Technology Risk and Compliance | Weekday 8 pm (1 hr) | Weekday 1 pm (1 hr) | Weekday 8 pm (1 hr) | Weekday 8 am (1 hr) | Up to 8 times per year, see LeanIX status page | SAT 7 am (10 hrs) | SAT 7 am (10 hrs) | SAT 7 am (10 hrs) | SAT 7 am (10 hrs) |
| SAP Learning Hub | FRI | SAT | SAT | SUN | Up to 6 times per year | FRI | FRI | FRI | SAT |
| SAP Leonardo Machine Learning Foundation | FRI 7 pm (3 hrs) | SAT 3 pm (3 hrs) | SAT 10 pm (3 hrs) | SUN 4 am (3 hrs) | Up to 4 times per year | FRI 10 pm (24 hrs) | SAT 5 am (24 hrs) | SAT 11 am (24 hrs) | |
| SAP Litmos Training, all editions |
| Winter: Monthly Summer: Monthly | Winter: Monthly Summer: Monthly | Winter: Monthly Summer: Monthly | Up to 4 times per year | Winter: Summer: | Winter: Summer: | Winter: Summer: | |
| SAP Live Customer Cloud | FRI 7 pm (4 hrs) | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) | Up to 4 times per year | SAT 3 pm (6 hrs) | SAT 10 pm (6 hrs) | SUN 4 am (6 hrs) | |
| SAP LiveLink 365 | FRI 7 pm (4 hrs) | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) | Up to 4 times per year | SAT 4 am (10 hrs) | |||
| SAP Localization Hub, tax service | FRI 7 pm (3 hrs) | SAT 3 pm (3 hrs) | SAT 10 pm (3 hrs) | SUN 4 am (3 hrs) | Up to 4 times per year | ||||
| SAP Loyalty | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | ||||
| SAP Market Communication for Utilities | FRI 7 pm (4 hrs) | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) | Up to 4 times per year | FRI 10 pm (30 hrs) | |||
| SAP Market Rates Management | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 10 times per year | ||||
| SAP Marketing Cloud | FRI 7 pm (4 hrs) | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) | Up to 4 times per year | FRI 10 pm (8 hrs) | SAT 10 am (8 hrs) | SAT 5 pm (8 hrs) | SAT 11 pm (8 hrs) |
| SAP Master Data Governance, cloud edition | FRI 7 pm (4 hrs) | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) | Up to 4 times per year | FRI 9 pm (24 hrs) | SAT 4 am (24 hrs) | SAT 10 am (24 hrs) | |
| SAP Master Data Integration | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | ||||
| SAP Master Data service for business partners | FRI | SAT | SAT | SUN | Up to 4 times per year | ||||
| SAP Merchandising | Zero down-time | Zero down-time | Zero down-time | Zero down-time | |||||
| SAP Mobile Services for app and device management | FRI | SAT | SAT | SUN | Up to 4 times per year | SAT | FRI | SAT | |
| SAP Mobile Services for SAP Fiori | FRI 7 pm (3 hrs) | SAT 3 pm (3 hrs) | SAT 10 pm (3 hrs) | SUN 4 am (3 hrs) | Up to 4 times per year | SAT 3 pm (4 hrs) | FRI 10 pm (4 hrs) | SAT 4 am (4 hrs) | |
| SAP Multi-Bank Connectivity | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | FRI 2 pm (53 hrs) | FRI 9 pm (53 hrs) | SAT 3 am (53 hrs) | |
| SAP Network Logistics Hub | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | Any weekday 3:30 am (4 hrs) | Any weekday 3:30 am (4 hrs) | Any weekday 3:30 am (4 hrs) | |
| SAP Omnichannel Promotion Pricing | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | FRI 5 pm (4 hrs) | SAT 1 pm (4 hrs) | SAT 8 pm (4 hrs) | SUN 6 am (4 hrs) |
| SAP Omnichannel Sales Transfer and Audit | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | FRI 2 pm (4 hrs) | FRI 10 pm (4 hrs) | SAT 4 am (4 hrs) | |
| SAP Open Connectors | Zero down-time | Zero down-time | Zero down-time | Zero down-time | Up to 4 times per year | FRI | SUN | ||
| SAP Order and Delivery Scheduling | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | FRI 9 pm (12 hrs) | FRI 9 pm (12 hrs) | FRI 9 pm (12 hrs) | FRI 9 pm (12 hrs) |
| SAP Order Management for sourcing and availability | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | FRI 2 pm (4 hrs) | FRI 10 pm (4 hrs) | SAT 4 am (4 hrs) | ||
| SAP Order Management foundation (1)(2) | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | FRI 2 pm (4 hrs) | FRI 10 pm (4 hrs) | SAT 4 am (4 hrs) | |
| SAP Outcome-Based Business Insights | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | FRI 9 pm (24 hrs) | SAT 4 am (24 hrs) | SUN 10 am (24 hrs) | |
| SAP People Connect 365 | FRI 7 pm (4 hr) | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) | Up to 4 times per year | SAT 4 am (10 hrs) | |||
| SAP Personal Data Manager | Zero down-time | Zero down-time | Zero down-time | Zero down-time | Up to 4 times per year | FRI | SAT | ||
| SAP Predictive Asset Insights | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | SUN 1:30 am (4 hrs) | SUN 7 am (4 hrs) | ||
| SAP Predictive Engineering Insights | FRI 3 pm (2 hrs) | FRI 3 pm (2 hrs) | FRI 3 pm (2 hrs) | Up to 8 times per year | FRI 3 pm (64 hrs) | FRI 3 pm (64 hrs) | FRI 3 pm (64 hrs) | ||
| SAP Predictive Replenishment | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | SAT 8 pm (4 hrs) | |||
| SAP Print service | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | FRI 5 pm (4 hrs) | SAT 1 pm (4 hrs) | SAT 8 pm (4 hrs) | SUN 6 am (4 hrs) |
| SAP Privacy Governance | Zero down-time | Zero down-time | Zero down-time | Zero down-time | Up to 4 times per year | FRI 7 am (4 hrs) | FRI 7 am (4 hrs) | FRI 7 am (4 hrs) | FRI 7 am (4 hrs) |
| SAP Product Content Hub | FRI 7 pm (4 hrs) | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) | Up to 4 times per year | FRI 9 pm (24 hrs) | SAT 4 am (24 hrs) | SAT 10 am (24 hrs) | |
| SAP Product Footprint Management for clean operations (2) | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | ||||
| SAP Product Lifecycle Costing, cloud edition | Monthly SAT 10 pm (6 hrs) | Monthly SUN 4 am (6 hrs) | Up to 4 times per year | ||||||
| SAP Product Lifecycle Management | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | FRI 12 pm (24 hrs) | SAT 7 am (24 hrs) | SAT 1 pm (24 hrs) | |
| SAP Profitability and Performance Management Cloud | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | SAT 10 pm (8 hrs) | SUN 4 am (8 hrs) | ||
| SAP Project and Resource Management | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | SAT 8 pm (4 hrs) | SUN 6 am (4 hrs) | ||||
| SAP Public Budget Formulation, cloud edition | FRI 7 pm (1 hr) | SAT 3 pm (1 hr) | SAT 10 pm (1 hr) | SUN 4 am (1 hr) | |||||
| SAP Quality Issue Resolution | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | FRI 3:30 am (3 hrs) | |||
| SAP RealSpend | FRI 7 pm (3 hrs) | SAT 3 pm (3 hrs) | SAT 10 pm (3 hrs) | SUN 4 am (3 hrs) | Up to 4 times per year | SAT 7 am (6 hrs) | SAT 7 am (6 hrs) | SAT 7 am (6 hrs) | |
| SAP Resolve | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | SAT 3 am (53 hrs) | SAT 3 am (53 hrs) | SAT 3 am (53 hrs) | |
| SAP Responsible Design and Production (2) | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | FRI 7 pm (4 hrs) | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) |
| SAP Retail Activity Optimization | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 6 times per year | ||||
| SAP Returnable Packaging Management | Zero down-time | Zero down-time | Up to 4 times per year | SAT 7 am (8 hrs) | SAT 7 am (8 hrs) | ||||
| SAP Revenue Growth Optimization (1)(2) | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | SAT 6 am (8 hrs) | |||
| SAP Risk and Assurance Management | Zero down-time | Zero down-time | Zero down-time | Zero down-time | Up to 4 times per year | FRI 7 am (4 hrs) | FRI 7 am (4 hrs) | FRI 7 am (4 hrs) | FRI 7 am (4 hrs) |
| SAP Ruum | FRI 7 pm (1 hr) | SAT 3 pm (1 hr) | SAT 10 pm (1 hr) | SUN 4 am (1 hr) | Up to 3 times per year | ||||
| SAP S/4HANA Cloud edition | FRI 7 pm (4 hrs) | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) | Up to 4 times per year | FRI 10 pm (8 hrs) | SAT 10 am (8 hrs) | SAT 5 pm (8 hrs) | SAT 11 pm (8 hrs) |
| SAP Advanced Financial Closing | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | SAT 10 pm (24 hrs) | SUN 4 am (24 hrs) | ||||
| SAP S/4HANA Cloud for credit integration | SAT 10 pm (1 hr) | SUN 4 am (1 hr) | Up to 4 times per year | SAT 7 am (6 hrs) | SAT 1 pm (6 hrs) | ||||
| SAP S/4HANA Cloud for customer payments | SAT 10 pm (1 hr) | SUN 4 am (1 hr) | Up to 4 times per year | SAT 7 am (6 hrs) | SAT 1 pm (6 hrs) | ||||
| SAP S/4HANA for supplier quotation management | FRI 7 pm (4 hrs) | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) | Up to 4 times per year | FRI | SAT | SAT | |
| SAP Sales Cloud and SAP Service Cloud Version 2 | Monthly 1st SAT 3 pm (1 hr) | Monthly 1st SAT 10 pm (1 hr) | Monthly 1st SUN 4 am (1 hr) | ||||||
| SAP Secure Login Service for SAP GUI | Zero down-time | Zero down-time | Zero down-time | Zero down-time | Up to 4 times per year | FRI 5 pm (4 hrs) | SAT 1 pm (4 hrs) | SAT 8 pm (4 hrs) | SUN 6 am (4 hrs) |
| SAP Self-Billing Cockpit | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | |||||
| SAP Service Ticket Intelligence | FRI 7 pm (1 hr) | SAT 3 pm (1 hr) | SAT 10 pm (1 hr) | SUN 4 am (1 hr) | Up to 4 times per year | WED 2 am (2 hrs) | WED 6 am (2 hrs) | ||
| SAP Signavio Process Insights | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 12 times per year | FRI 9 pm (24 hrs) | SAT 4 am (24 hrs) | SAT 10 am (24 hrs) | ||
| SAP Signavio solutions | FRI 4 pm SAT, SUN 12 pm (4 hrs) | Winter: Summer: (4 hrs) | Winter: Summer: (4 hrs) | ||||||
| SAP Solution Sales Configuration, cloud edition | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | SAT 7 pm (24 hrs) | FRI 2 pm (24 hrs) | FRI 10 pm (24 hrs) | SAT 4 am (24 hrs) |
| SAP Sports One | MON WED | Winter: Summer: | Winter: Summer: | Once per year | (8 hrs) | (8 hrs) | (8 hrs) | (8 hrs) | |
| SAP Subscription Billing | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) | ||||
| SAP SuccessFactors Employee Central Payroll | FRI 7 pm (4 hrs) | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) | Up to 6 times per year | FRI 7 pm (4 hrs) | FRI 3 pm (4 hrs) | FRI 10 pm (4 hrs) | SAT 4 am (4 hrs) |
| SAP SuccessFactors HXM Suite (except SAP SuccessFactors Employee Central Payroll) | Weekly Monthly | Weekly Monthly | Weekly Monthly | Weekly Monthly | Up to 6 times per year | FRI 7 pm (7 hrs) | FRI 3 pm (7 hrs) | FRI 10 pm (7 hrs) | SAT 4 am (7 hrs) |
| SAP SuccessFactors People Analytics | FRI 7 pm (4 hrs) | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) | Up to 4 times per year | FRI 7 pm (6 hrs) | SAT 3 pm (6 hrs) | SAT 10 pm (6 hrs) | SUN 4 am (6 hrs) |
| SAP SuccessFactors Visa and Permit Management | FRI 7 pm (7 hrs) | SAT 3 pm (7 hrs) | SAT 7 pm (7 hrs) | SUN 4 am (7 hrs) | Up to 6 times per year | FRI 7 pm (7 hrs) | FRI 3 pm (7 hrs) | FRI 10 pm (7 hrs) | SAT 4 am (7 hrs) |
| SAP SuccessFactors Work Zone | FRI 7 pm (4 hrs) | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) | Up to 6 times per year | FRI 7 pm (7 hrs) | FRI 2 pm (8 hrs) | FRI 10 pm (7 hrs) | SAT 4 am (7 hrs) |
| SAP Supplier Problem-Solving | FRI 7 pm (3 hrs) | SAT 3 pm (3 hrs) | SAT 10 pm (3 hrs) | SUN 4 am (3 hrs) | Up to 4 times per year | FRI | |||
| SAP Supply Base Optimization | FRI 7 pm (3 hrs) | SAT 3 pm (3 hrs) | SAT 10 pm (3 hrs) | SUN 4 am (3 hrs) | Up to 4 times per year | SAT 12 am (6 hrs) | SAT 7 am (6 hrs) | SAT 1 pm (6 hrs) | |
| SAP Sustainability Control Tower | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | |||||
| SAP Sustainability Footprint Management (2) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | SAT 1 pm (4 hrs) | SAT 8 pm (4 hrs) | SUN 6 am (4 hrs) | ||
| SAP Territory and Quota | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | Winter: Summer: (6 hrs) | |||||
| SAP Translation Hub | FRI 7 pm (3 hrs) | SAT 3 pm (3 hrs) | SAT 10 pm (3 hrs) | SUN 4 am (3 hrs) | Up to 12 times per year | (4 hrs) | (4 hrs) | (4 hrs) | (4 hrs) |
| SAP TwoGo | Zero down-time | Zero down-time | Zero down-time | Zero down-time | Up to 12 times per year | FRI 9 pm (53 hrs) | |||
| SAP Upscale Commerce | Zero down-time | Zero down-time | Zero down-time | Zero down-time | |||||
| SAP Utilities Core | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | None | ||||
| SAP Utilities Core for Germany | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | |||||
| SAP Variant Configuration and Pricing | SAT 3 pm (3 hrs) | SAT 10 pm (3 hrs) | SUN 4 am (3 hrs) | Up to 4 times per year | SAT | SAT | SUN | ||
| SAP Variant Configuration and Pricing, as part of SAP CPQ, professional edition | SAT 3 pm (3 hrs) | SAT 10 pm (3 hrs) | SUN 4 am (3 hrs) | Up to 4 times per year | SAT 3 pm (8 hrs) | SAT 10 pm (8 hrs) | SUN 4 am (8 hrs) | ||
| SAP Variant Configuration and Pricing, as part of SAP CPQ, professional edition for SAP Commerce | SAT 3 pm (3 hrs) | SAT 10 pm (3 hrs) | SUN 4 am (3 hrs) | Up to 4 times per year | SAT 3 pm (8 hrs) | SAT 10 pm (8 hrs) | SUN 4 am (8 hrs) | ||
| SAP Vehicles Network | Zero down-time | Zero down-time | Zero down-time | Zero down-time | Up to 4 times per year | SAT 2 pm (32 hrs) | SAT 9 pm (32 hrs) | SUN 3 am (32 hrs) | |
| SAP Virtual Machine service | FRI 7 pm (3 hrs) | SAT 3 pm (3 hrs) | SAT 10 pm (3 hrs) | SUN 4 am (3 hrs) | Up to 4 times per year | SAT 1 pm (4 hrs) | SAT 8 pm (4 hrs) | SUN 6 am (4 hrs) | |
| SAP Warehouse Insights | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | SAT 12 am (4 hrs) | |||
| SAP Warehouse Robotics | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | SAT 12 am (4 hrs) | SAT 12 am (4 hrs) | ||
| SAP Watch List Screening | Zero down-time | Zero down-time | Zero down-time | Zero down-time | Up to 4 times per year | FRI 7 am (4 hrs) | FRI 7 am (4 hrs) | FRI 7 am (4 hrs) | FRI 7 am (4 hrs) |
| SAP Work Manager, cloud edition | Zero down-time | Zero down-time | Zero down-time | Zero down-time | Up to 12 times per year | THU 6 pm (2 hrs) | |||
| Trading platform integration | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | Up to 4 times per year | SAT 3 am (18 hrs) | SAT 9 am (18 hrs) | SAT 3 am (18 hrs) | |
(1) These Major Upgrade Windows are separate from and in addition to Major Upgrade Windows of underlying SAP Business Technology Platform.
(2) These Maintenance Windows are separate from and in addition to Maintenance Windows of underlying SAP HANA Cloud.
(3) These Maintenance Windows are separate from and in addition to Maintenance Windows of underlying SAP Data Intelligence.
The table below lists the Maintenance and Major Upgrade windows for cloud services provided by a third party. It provides the start times and maximum scheduled downtime duration for the following regions:
Unless otherwise stated, all times are specified in Coordinated Universal Time (UTC).
| MAINTENANCE WINDOWS | MAJOR UPGRADE WINDOWS & COMMENTS | ||||
|---|---|---|---|---|---|
| Cloud Service | MENA | APJ | Europe | Americas | |
| SAP Access Violation Management by Greenlight | SAT 3 pm (1 hr) | SAT 10 pm (1 hr) | SUN 4 am (1 hr) | Up to 12 times per year Every 4th SAT of March and September | |
| SAP Account Reconciliation & Automation by BlackLine | SAT 3 pm (1 hr) | SAT 10 pm (1 hr) | SUN 4 am (1 hr) | Up to 12 times per year. On request to SAP | |
| SAP Account Reconciliation & Automation by BlackLine, premier edition | SAT 3 pm (1 hr) | SAT 10 pm (1 hr) | SUN 4 am (1 hr) | Up to 12 times per year. On request to SAP | |
| SAP Account Substantiation and Automation by BlackLine, base edition | SAT 3 pm (1 hr) | SAT 10 pm (1 hr) | SUN 4 am (1 hr) | Up to 12 times per year. On request to SAP | |
| SAP Account Substantiation and Automation by BlackLine, financial review option | SAT 3 pm (1 hr) | SAT 10 pm (1 hr) | SUN 4 am (1 hr) | Up to 12 times per year. On request to SAP | |
| SAP Advanced Data Migration by Syniti, cloud edition | FRI 7 pm (4 hrs) | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) | |
| SAP Archiving and Document Access Core by OpenText | Australia: India: Japan: OpenText reserves one extended maintenance window (4 hrs) per calendar quarter. This window and other upcoming scheduled maintenance, current status and incidents are published under status.opentext.com | Amstelveen, NL: Frankfurt, DE: OpenText reserves one extended maintenance window (4 hrs) per calendar quarter. This window and other upcoming scheduled maintenance, current status and incidents are published under status.opentext.com | 2nd Sunday of every month OpenText reserves one extended maintenance window (4 hrs) per calendar quarter. This window and other upcoming scheduled maintenance, current status and incidents are published under status.opentext.com | Up to 4 times per year The same start date and start times listed for the Maintenance Windows shall apply for the major upgrade windows. | |
| SAP Assessment Management by Questionmark | SAT 10 am (12 hrs) | SAT 10 am (12 hrs) | Regular Maintenance windows on a third Saturday of each month | ||
| SAP Business Network, project44 add-ons | FRI 7 pm (4 hrs) | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) | |
| SAP Central Finance Data Harmonization by Magnitude for SAP S/4HANA Cloud | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | |
| SAP Central Finance Transaction Replication by Magnitude, cloud edition | FRI 7 pm (2 hrs) | SAT 3 pm (2 hrs) | SAT 10 pm (2 hrs) | SUN 4 am (2 hrs) | |
| SAP Change Impact Analysis by Tricentis | FRI 7 pm (3 hrs) | SAT 3 pm (3 hrs) | SAT 10 pm (3 hrs) | SUN 4 am (3 hrs) | Quarterly, if required |
| SAP Channel Program Management by Vistex | SAT 10 pm (4 hrs) | Up to 4 times per year Europe: SAT 4 am (24 hrs) | |||
| SAP Commerce Marketplace Management by Mirakl | 12 am (4 hrs) | 12 am (4 hrs) | 12 am (4 hrs) | 12 am (4 hrs) | Upon written request from partner and mutual agreement |
| SAP Communication Center by Ancile | Option 1: Option 2: | Option 1: Option 2: | Option 1: Option 2: | Customer may select from any one of the maintenance window options 1 or 2 | |
| SAP Content Stream by Skillsoft | SUN 6 pm (2 hrs) | SUN 6 pm (2 hrs) | SUN 6 pm (2 hrs) | SUN 6 pm (2 hrs) | None |
| SAP Data Visualization by Zoomdata | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) | Up to 4 times per year MON 11 pm region local time (4 hrs) | |
| SAP Digital Asset Management Cloud by OpenText | SAT SUN | SAT SUN | Up to 52 times per year | ||
| SAP Document Presentment by OpenText, cloud edition | FRI 7 pm (4 hrs) | SAT 3 am (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) | Up to 4 times per year APJ: FRI 9 pm (24 hrs) Europe: SAT 4 am (24 hrs) Americas: SAT 10 am (24 hrs) |
| SAP Dynamic Pricing by GK 1.0 | SAT 3 am (8 hrs) | SAT 10 pm (8 hrs) | SUN 4 am (8 hrs) | Up to 4 times per year | |
| SAP Employee Experience Management Solutions by Qualtrics | FRI 7 pm (3 hrs) | SAT 3 pm (3 hrs) | SAT 10 pm (3 hrs) | SUN 4 am (3 hrs) | |
| SAP Energy Self-Service Accelerator for Utilities by SEW, cloud edition supplement | SAT 10 pm (4 hrs) | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) | Up to 12 times per year Every 4th SAT of MAR and SEP |
| SAP Enterprise Continuous Testing by Tricentis | FRI 7 pm (3 hrs) | SAT 3 pm (3 hrs) | SAT 10 pm (3 hrs) | SUN 4 am (3 hrs) | Quarterly, if required |
| SAP Enterprise Data Integrity Testing by Tricentis | FRI 7 pm (3 hrs) | SAT 3 pm (3 hrs) | SAT 10 pm (3 hrs) | SUN 4 am (3 hrs) | Quarterly, if required |
| SAP Enterprise Performance Testing by Tricentis | SAT 10 pm (1 hr) | SUN 4 am (1 hr) | Quarterly, if required Europe: SAT 4 am (12 hrs) Americas: SAT 4 am (12 hrs) | ||
| SAP Extended Enterprise Content Management by OpenText, add-on for capital projects and operations | FRI TUE | Winter: Summer: | FRI SAT | Up to 4 times per year. A major system upgrade will be scheduled outside of business hours or on weekends, with customer approval. | |
| SAP Extended Enterprise Content Management by OpenText, add-on for Microsoft Office 365 | FRI TUE | Winter: Summer: | FRI SAT | Up to 4 times per year. A major system upgrade will be scheduled outside of business hours or on weekends, with customer approval. | |
| SAP Extended Enterprise Content Management by OpenText, cloud edition | FRI TUE | Winter: Summer: | FRI SAT | Up to 4 times per year. A major system upgrade will be scheduled outside of business hours or on weekends, with customer approval. | |
| SAP Extended Price Management by Vistex | SAT 10 pm (4 hrs) | Up to 4 times per year Europe: SAT 4 am (24 hrs) | |||
| SAP Information Capture Core by OpenText | SAT 2 am (4 hrs) | SAT 2 am (4 hrs) | Up to 4 times per year The same start date and start times listed for the Maintenance Windows shall apply for the major upgrade windows. | ||
| SAP Intercompany Financial Hub by BlackLine | SAT 3 pm (1 hr) | SAT 10 pm (1 hr) | SUN 4 am (1 hr) | Up to 12 times per year. On request to SAP | |
| SAP Knowledge Central by Mindtouch | Option 1: Option 2: | Option 1: Option 2: | Option 1: Option 2: | Customer may select from any one of the maintenance window options 1 or 2. Up to 4 times per year. APJ: FRI 2 pm (24 hrs) Europe: FRI 9 pm (24 hrs) Americas: SAT 3 am (24 hrs) | |
| SAP Load Testing by Tricentis | SAT 3 pm (1 hr) | SAT 10 pm (1 hr) | No major maintenance, standard bi-weekly releases | ||
| SAP Mobile Consumer Assistant by GK, cloud edition | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) | Up to 4 times per year APJ: FRI 9 pm (24 hrs) Europe: SAT 4 am (24 hrs) Americas: SAT 10 am (24 hrs) | |
| SAP Omnichannel POS by GK, cloud edition | SAT 3 pm (8 hrs) | SAT 10 pm (8 hrs) | SUN 4 am (8 hrs) | Up to 4 times per year APJ: FRI 2 pm (24 hrs) Europe: FRI 10 pm (24 hrs) Americas: SAT 4 am (24 hrs) | |
| SAP Price Staging Hub by Vistex | SAT 10 pm (4 hrs) | Up to 4 times per year Europe: SAT 4 am (24 hrs) | |||
| SAP Process Mining by Celonis, cloud edition | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) | Up to 4 times per year APJ: FRI 9 pm (24 hrs) Europe: SAT 4 am (24 hrs) Americas: SAT 10 am (24 hrs) | |
| SAP Productivity Pak by Ancile | SAT 1 pm (6 hrs) | SAT 8 pm (6 hrs) | SUN 2 am (6 hrs) | Up to 4 times per year APJ: SAT 1 pm (6 hrs) Europe: SAT 8 pm (6 hrs) Americas: SUN 2 am (6 hrs) | |
| SAP Quality Center, LoadRunner, and StormRunner by Micro Focus | SUN 8 am (2 hrs) | Up to 12 times per year | |||
| SAP Rights and Royalty Management by Vistex, Cloud Edition | SAT 10 pm (4 hrs) | Up to 4 times per year Europe: SAT 4 am (24 hrs) | |||
| SAP S/4HANA Cloud Invoice Processing by OpenText | FRI SUN | FRI SAT 4 pm | |||
| SAP Scheduling and Resource Management by ClickSoftware | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) | Up to 2 times per year 30 June | |
| SAP Self-Service Accelerator for Utilities by SEW, cloud edition | SAT 10 pm (4 hrs) | SAT 3 pm (4 hrs) | SAT 10 pm (4 hrs) | SUN 4 am (4 hrs) | Up to 12 times per year Every 4th SAT of MAR and SEP |
| SAP Signature Management by DocuSign | Zero down-time | Zero down-time | Zero down-time | Zero down-time | None |
| SAP SuccessFactors Document Management Core by OpenText | WED 6 pm (4 hrs) | THU 11 pm (4 hrs) | Up to 4 times per year The same start date and start times listed for the Maintenance Windows shall apply for the major upgrade windows. | ||
| SAP SuccessFactors xECM by OpenText | Australia: Japan: | FRI SUN | SAT SUN | Up to 4 times per year A major system upgrade will be scheduled outside of business hours or on weekends, with customer approval. | |
| SAP Time and Attendance Management by Workforce Software | SAT 1 pm (4 hrs) | SAT 8 pm (4 hrs) | SUN 2 am (4 hrs) | ||
| SAP Time Management by Kronos | WED 2 pm (4 hrs) | THU 1 am (4 hrs) | THU 5 am (4 hrs) | Up to 4 times per year | |
| SAP Trade Repository Reporting by Virtusa | Weekdays Every 4th MON of every month | Weekdays Every 4th MON of every month | Weekdays Every 4th MON of every month | APJ, Europe, Americas: SAT 5 am (39 hrs) | |
| SAP U.S. Benefits Administration by Benefitfocus | SAT 4 am (8 hrs) | ||||
| SAP U.S. Payroll Tax Calculation by BSI | SAT 5 am (4 hrs) | ||||
| SAP User Experience Management by Knoa | WED 9 pm (2 hrs) | THU SAT | |||
| SAP Vendor Program Management by Vistex | SAT 10 pm (4 hrs) | Up to 4 times per year Europe: SAT 4 am (24 hrs) | |||
| SAP Workforce Forecasting and Scheduling by WorkForce Software | SAT 1 pm (4 hrs) | SAT 8 pm (4 hrs) | SUN 2 am (4 hrs) | ||
The table below lists the Maintenance and Major Upgrade windows for cloud services provided by SAP NS2. It provides the start times and maximum scheduled downtime duration for the following region:
Unless otherwise stated, all times are specified in Coordinated Universal Time (UTC).
| Maintenance Windows | Major Upgrade Windows | ||
|---|---|---|---|
| Cloud Service | Americas | Frequency | Americas |
| SAP SuccessFactors Employee Central Payroll | SAT 12 am ET (4hrs) | Up to 6 times per year | SAT 12 am ET (7hrs) |
| SAP SuccessFactors HCM Suite (except SAP SuccessFactors Employee Central Payroll) | SAT 12 am ET (4hrs) | Up to 6 times per year | SAT 12 am ET (7hrs) |
| SAP Fieldglass | SAT (monthly) 12 am ET (4hrs) | Up to 2 times per year | SAT 12 am ET (4hrs) |