Maintenance Windows and Major Upgrade Windows for SAP Cloud Services

Maintenance Windows for SAP Cloud Services

SAP weekly standard Maintenance Windows are scheduled as listed below for the cloud services in this section:

Start Time in UTC per region

  • Middle East and North Africa: Friday 7 pm UTC
  • Asia-Pacific & Japan: Saturday 3 pm UTC
  • Europe: Saturday 10 pm UTC
  • Americas: Sunday 4 am UTC

Cloud ServiceDuration

SAP Asset Manager

SAP Browse Manager and Conversion Manager

SAP Cloud Platform

SAP Cloud Platform Credential Stores

SAP Cloud Platform Integration Suite

SAP Cloud Platform Open Connectors

SAP Connected Parking

SAP Customer Consent

SAP Customer Identity

SAP Customer Identity, B2B add-on

SAP Customer Profile

SAP Enterprise Messaging

SAP Exchange Media

SAP Fiori Cloud

SAP Logistics Business Network, global track and trace

SAP Merchandising

SAP TwoGo

SAP Vehicles Network

SAP Work Manager, Cloud Edition

Zero downtime

Ruum by SAP

S/4HANA Cloud for credit integration

S/4HANA Cloud for customer payments

SAP Big Data Margin Assurance, cloud edition

SAP Brand Impact

SAP Cloud Peering

SAP Cloud Platform Gamification

SAP Data Quality Management

SAP Knowledge Workspace

SAP Public Budget Formulation, cloud edition

SAP Service Ticket Intelligence (formerly SAP Service Ticketing)

1 hour

SAP AI Business Services

SAP Agile Data Preparation

SAP Cash Application

SAP Cloud Platform API Management

SAP Cloud Platform Integration

SAP Connected Goods

SAP Customer Attribution

SAP Digital Payments

SAP Document Compliance outbound and inbound invoicing option for Brazil

SAP Health Engagement

SAP Innovation Management

SAP IoT Application Enablement

SAP Leonardo IoT

SAP Localization Hub, advanced compliance reporting service

SAP Market Rates Management

SAP Multi – Bank Connectivity

SAP Network Logistics Hub (formerly SAP Connected Logistics)

SAP Predictive Maintenance and Service, cloud edition

SAP Resolve

SAP Roambi

2 hours

SAP Digital Manufacturing Cloud

SAP Enable Now

SAP Financial Statements Insights

SAP RealSpend

3 hours

Fieldglass

S/4HANA Cloud Edition

SAP Agent Connection

SAP Analytics Cloud (formerly BusinessObjects Cloud, or Cloud for Analytics, or Cloud for EPM (includes Cloud for Planning))

SAP Analytics Hub

SAP Asset Intelligence Network

SAP Asset Strategy and Performance Management

SAP Authentication 365, SAP LiveLink 365, SAP People Connect 365

SAP Business ByDesign

SAP Cloud for Customer

SAP Cloud for Energy

SAP Cloud for Real Estate

SAP Cloud for Travel and Expense

SAP Cloud Identity Access Governance

SAP Cloud Platform, ABAP environment

SAP Cloud Platform Consent Repository

SAP Cloud Platform Excise Tax Service

SAP Cloud Platform, Hyperledger Fabric

SAP Cloud Platform Job Schedule

SAP Cloud Platform Master Data for Business Partners

SAP Cloud Platform Mobile Services for app and device management

SAP Cloud Platform Mobile Services for SAP Fiori

SAP Cloud Platform, MultiChain

SAP Cloud Platform Personal Data Manager

SAP Cloud Platform, Quorum

SAP Cloud Platform, SAP HANA service, enterprise edition

SAP Cloud Platform, SAP HANA service, standard edition

SAP Cloud Platform Transport Management

SAP Cloud Platform Virtual Machine

SAP Commerce Cloud

SAP Commerce Cloud, context-driven services

SAP Connected Agriculture

SAP Consumer Insight 365

SAP Consumer Sales Intelligence

SAP Contact Center 365

SAP Conversational AI

SAP CoPilot

SAP CPQ, edition for variant configuration

SAP Crowd Service

SAP Customer Engagement Center

SAP Customer Order Sourcing

SAP Data Custodian

SAP Data Intelligence

SAP Data Warehouse Cloud

SAP Distributed Manufacturing

SAP Document Compliance invoicing option for PEPPOL

SAP Edge Services

SAP Enterprise Architecture Designer, cloud edition

SAP Enterprise Chatbot

SAP Entitlement Management

SAP Field Service Management

SAP HANA Cloud

SAP Integrated Business Planning

SAP Intelligent Product Design

SAP Intelligent Notification 365

SAP Intelligent Robotic Process Automation

SAP Leonardo IoT Bridge

SAP Leonardo Machine Learning Foundation

SAP Live Customer Cloud

SAP Localization Hub, tax service

SAP Logistics Business Network

SAP Logistics Business Network project44 Add-On

SAP Logistics Business Network, freight collaboration option

SAP Loyalty

SAP Marketing Cloud

SAP Market Communication for Utilities

SAP Omnichannel Promotion Pricing

SAP Privacy Governance

SAP Product Configuration add on for SAP Commerce, SAP Product Configuration Intelligence, SAP Product Configuration

SAP Product Content Hub

SAP Product Stewardship Network

SAP Project Intelligence Network

SAP Qualtrics

SAP Sales Cloud and SAP Service Cloud

SAP Search and Discovery

SAP Subscription Billing

SAP SuccessFactors People Analytics

SAP Supply Base Optimization

SAP Translation Hub

SAP Upscale Commerce

SAP Vehicle Insights

SAP Warehouse Insights

SAP Watch List Screening

Trading platform integration for SAP Treasury and Risk Management and SAP Cash Management

 

4 hours

The following cloud services have individual Maintenance Windows:

Cloud ServiceMaintenance WindowDuration
ConcurEurope:

SAT 10 pm UTC (Winter)

SAT 9 pm UTC (Summer)

4 hours
ConcurAmericas:

SUN 1 am UTC (Winter)

SUN 12 am UTC (Summer)

4 hours
SAP Agent Performance Management
(formerly Producer Pro)
Winter:SUN 8 am UTC6 hours
SAP Agent Performance Management
(formerly Producer Pro)
Summer:SUN 7 am UTC6 hours
SAP Ariba Cloud ServicesMENA:FRI 7 pm UTC4 hours
SAP Ariba Cloud ServicesAPJ:SAT 3 pm UTC4 hours
SAP Ariba Cloud ServicesEurope:SAT 10 pm UTC4 hours
SAP Ariba Cloud ServicesAmericas:SUN 12 am UTC4 hours
SAP Business One Cloud, SAP-Hosted OptionEurope:MON 12 am UTC4 hours
SAP Business One Cloud, SAP-Hosted OptionNorth America:MON 7 am UTC4 hours
SAP Business One Cloud, SAP-Hosted OptionLatin America:MON 4 am UTC4 hours
SAP Cloud Appliance LibraryBi-weekly (odd calendar weeks)Bi-weekly (odd calendar weeks)1 hour
SAP Cloud Appliance LibraryAPJ, Europe, Americas:THU 6 am UTC1 hour

SAP Commissions

SAP Territory and Quota

Winter:SUN 8 am UTC6 hours

SAP Commissions

SAP Territory and Quota

Summer:SUN 7 am UTC6 hours
SAP CPQEvery 3rd Saturday of each monthEvery 3rd Saturday of each month4 hours
SAP CPQWinter:2 am UTC4 hours
SAP CPQSummer:1 am UTC4 hours
SAP Event Ticketing, Event Ticketing ProEurope:SUN 11 pm UTC
5 hours
SAP Event Ticketing, Event Ticketing ProAmericas:MON 4 am UTC5 hours
SAP Intelligent Sales ExecutionWinter:SUN 8 am UTC6 hours
SAP Intelligent Sales ExecutionSummer:SUN 7 am UTC6 hours
SAP IoT Connect 365Up to once every month:SAT 10 pm UTC4 hours

SAP Jam Collaboration

SAP Jam Communities

SAP Learning Hub

SAP SuccessFactors HXM Suite (except Employee Central Payroll)

SAP SuccessFactors Visa and Permit Management

MENA:FRI 7 pm UTC7 hours

SAP Jam Collaboration

SAP Jam Communities

SAP Learning Hub

SAP SuccessFactors HXM Suite (except Employee Central Payroll)

SAP SuccessFactors Visa and Permit Management

APJ:SAT 3 pm UTC7 hours

SAP Jam Collaboration

SAP Jam Communities

SAP Learning Hub

SAP SuccessFactors HXM Suite (except Employee Central Payroll)

SAP SuccessFactors Visa and Permit Management

Europe:

SAT 7 pm UTC
(Amsterdam DC2 & St Leon Rot DC12)

SAT 10 pm UTC
(Biere DC16 & Moscow DC18)

7 hours

SAP Jam Collaboration

SAP Jam Communities

SAP Learning Hub

SAP SuccessFactors HXM Suite (except Employee Central Payroll)

SAP SuccessFactors Visa and Permit Management

Americas:SUN 4 am UTC7 hours

SAP Litmos Training, all editions

ViewCentral

Bi-WeeklyBi-WeeklyBi-Weekly

SAP Litmos Training, all editions

ViewCentral

APJ:FRI 5 pm UTC2 hours

SAP Litmos Training, all editions

ViewCentral

Europe:FRI 10 pm UTC2 hours

SAP Litmos Training, all editions

ViewCentral

Americas:SAT 12 am2 hours

SAP Litmos Training, all editions

ViewCentral

Monthly – 3rd SundayMonthly – 3rd SundayMonthly – 3rd Sunday

SAP Litmos Training, all editions

ViewCentral

All Regions:SUN 1 am UTC (Summer)5 hours
SAP Logistics Business Network, material traceability optionMENA:FRI 7 pm UTC4 hours
SAP Logistics Business Network, material traceability optionAPJ:SAT 3 pm UTC4 hours
SAP Logistics Business Network, material traceability optionEurope:SAT 10 pm UTC4 hours
SAP Logistics Business Network, material traceability optionAmericas:SUN 4 am UTC4 hours
SAP Logistics Business Network, material traceability optionEarly Adoption Hours:Early Adoption Hours:Early Adoption Hours:
SAP Logistics Business Network, material traceability optionEurope:THU 9 am UTC2 hours
SAP Predictive Engineering InsightsAPJ, Europe, Americas:FRI 3 pm UTC2 hours
SAP Product Lifecycle Costing, cloud editionMonthly:Monthly:6 hours
SAP Product Lifecycle Costing, cloud editionEurope:SAT 10 pm UTC6 hours
SAP Product Lifecycle Costing, cloud editionAmericas:SUN 4 am UTC6 hours
SAP SportsOneBi-Weekly:Bi-Weekly:Bi-Weekly:
SAP SportsOneAPJ:MON 10 pm UTC2 hours
SAP SportsOneEurope:TUE 5 am UTC2 hours
SAP SportsOneAmericas:TUE 11 am UTC2 hours
SAP SportsOne   
SAP SportsOneAPJ:WED 10 pm UTC1 hour
SAP SportsOneEurope:THU 5 am UTC1 hour
SAP SportsOneAmericas:THU 11 am UTC1 hour
SAP SuccessFactors Employee Central PayrollMENA:FRI 7 pm UTC4 hours
SAP SuccessFactors Employee Central PayrollAPJ:SAT 3 pm UTC4 hours
SAP SuccessFactors Employee Central PayrollEurope:FRI 10 pm UTC4 hours
SAP SuccessFactors Employee Central PayrollAmericas:SUN 4 am UTC4 hours

SAP Work Zone

SAP Work Zone for HR

MENA:FRI 7 pm UTC7 hours

SAP Work Zone

SAP Work Zone for HR

APJ:SAT 3 pm UTC7 hours

SAP Work Zone

SAP Work Zone for HR

Europe:FRI 10 pm UTC
(Amsterdam DC2 & St Leon Rot DC12)

SAT 10 pm UTC
(Biere DC16 & Moscow DC18)
7 hours

SAP Work Zone

SAP Work Zone for HR

Americas:SUN 4 am UTC7 hours

Major Upgrade Windows for SAP Cloud Services

Cloud ServiceMajor Upgrade Windows
FieldglassEurope:FRI 9 pm – SUN 2 pm UTC
FieldglassAmericas:SAT 5 am – SUN 9 pm UTC
Ruum by SAPUp to 3 times per yearUp to 3 times per year
SAP Agile Data PreparationUp to 4 times per yearUp to 4 times per year
SAP Agile Data Preparation SAT 1 am - SAT 8 am UTC
SAP Analytics Cloud
(formerly BusinessObjects Cloud or Cloud for Analytics or SAP Cloud for EPM
(includes Cloud for Planning))
Up to 4 times per yearUp to 4 times per year
SAP Analytics Cloud
(formerly BusinessObjects Cloud or Cloud for Analytics or SAP Cloud for EPM
(includes Cloud for Planning))
MENA:FRI 7 pm – SAT 1 am UTC
SAP Analytics Cloud
(formerly BusinessObjects Cloud or Cloud for Analytics or SAP Cloud for EPM
(includes Cloud for Planning))
APJ:SAT 3 pm – SAT 9 pm UTC
SAP Analytics Cloud
(formerly BusinessObjects Cloud or Cloud for Analytics or SAP Cloud for EPM
(includes Cloud for Planning))
Europe:SAT 10 pm – SUN 4 am UTC
SAP Analytics Cloud
(formerly BusinessObjects Cloud or Cloud for Analytics or SAP Cloud for EPM
(includes Cloud for Planning))
Americas:SUN 4 am – SUN 10 am UTC
SAP Analytics Cloud
(formerly BusinessObjects Cloud or Cloud for Analytics or SAP Cloud for EPM
(includes Cloud for Planning))
*These Maintenance Windows are separate from and in addition to Maintenance Windows of underlying SAP Cloud Platform.*These Maintenance Windows are separate from and in addition to Maintenance Windows of underlying SAP Cloud Platform.

SAP Analytics Hub

SAP Roambi

SAP SuccessFactors People Analytics

Up to 4 times per yearUp to 4 times per year

SAP Analytics Hub

SAP Roambi

SAP SuccessFactors People Analytics

MENA:FRI 7 pm – SAT 1 am UTC

SAP Analytics Hub

SAP Roambi

SAP SuccessFactors People Analytics

APJ:SAT 3 pm – SAT 9 pm UTC

SAP Analytics Hub

SAP Roambi

SAP SuccessFactors People Analytics

Europe:SAT 10 pm – SUN 4 am UTC

SAP Analytics Hub

SAP Roambi

SAP SuccessFactors People Analytics

Americas:SUN 4 am – SUN 10 am UTC
SAP Ariba Cloud ServicesUp to 2 times per yearUp to 2 times per year
SAP Ariba Cloud ServicesMENA:FRI 7 pm – SAT 3 am UTC
SAP Ariba Cloud ServicesAPJ, Europe, Americas:SAT 7 pm – SUN 3 am UTC
SAP Asset Intelligence NetworkUp to 4 times per yearUp to 4 times per year
SAP Asset Intelligence NetworkEurope:SUN 1:30 am – SUN 5:30 am UTC
SAP Asset Intelligence NetworkAmericas:SUN 7:00 am – SUN 11:00 am UTC

SAP Asset Manager

SAP Big Data Margin Assurance, cloud edition

SAP Connected Agriculture

SAP Exchange Media

S/4HANA Cloud for credit integration

S/4HANA Cloud for customer payments

SAP Supply Base Optimization

Up to 4 times per yearUp to 4 times per year

SAP Asset Manager

SAP Big Data Margin Assurance, cloud edition

SAP Connected Agriculture

SAP Exchange Media

S/4HANA Cloud for credit integration

S/4HANA Cloud for customer payments

SAP Supply Base Optimization

APJ:SAT 12 am – SAT 6 am UTC

SAP Asset Manager

SAP Big Data Margin Assurance, cloud edition

SAP Connected Agriculture

SAP Exchange Media

S/4HANA Cloud for credit integration

S/4HANA Cloud for customer payments

SAP Supply Base Optimization

Europe:SAT 7 am – SAT 1 pm UTC

SAP Asset Manager

SAP Big Data Margin Assurance, cloud edition

SAP Connected Agriculture

SAP Exchange Media

S/4HANA Cloud for credit integration

S/4HANA Cloud for customer payments

SAP Supply Base Optimization

Americas:SAT 1 pm – SAT 7 pm UTC
SAP Asset Strategy and Performance ManagementUp to 4 times per yearUp to 4 times per year
SAP Asset Strategy and Performance ManagementEurope:SUN 1:30 am - SUN 5:30 am UTC

SAP Authentication 365

SAP LiveLink 365

SAP People Connect 365

Up to 4 times per yearUp to 4 times per year

SAP Authentication 365

SAP LiveLink 365

SAP People Connect 365

Americas:SAT 4 am - SAT 2:00 pm UTC

SAP BusinessByDesign

SAP Cloud for Real Estate

SAP Cloud for Travel and Expense

Up to 4 times per yearUp to 4 times per year

SAP BusinessByDesign

SAP Cloud for Real Estate

SAP Cloud for Travel and Expense

APJ:FRI 10 pm - SAT 10 pm UTC

SAP BusinessByDesign

SAP Cloud for Real Estate

SAP Cloud for Travel and Expense

Europe:SAT 5 am - SUN 5 am UTC

SAP BusinessByDesign

SAP Cloud for Real Estate

SAP Cloud for Travel and Expense

Americas:SAT 11 am - SUN 11 am UTC
SAP Business One Cloud, SAP-hosted OptionUp to 4 times per yearUp to 4 times per year
SAP Business One Cloud, SAP-hosted OptionEurope, Americas:SAT 9 am – SAT 3 pm UTC
SAP Cash ApplicationUp to 4 times per yearUp to 4 times per year
SAP Cash ApplicationEurope:SAT 7 am – SAT 1 pm UTC
SAP Cloud Appliance LibraryUp to 12 times per year
1 hour duration
Up to 12 times per year
1 hour duration
SAP Data WarehouseUp to 4 times per yearUp to 4 times per year
SAP Data WarehouseEurope:SAT 10 pm - SUN 2 am UTC
SAP Data WarehouseAmericas:SUN 4 am - SUN 8 am UTC

SAP Cloud for Customer

SAP Sales Cloud and SAP Service Cloud

Up to 4 times per yearUp to 4 times per year

SAP Cloud for Customer

SAP Sales Cloud and SAP Service Cloud

MENA:FRI 7 pm - SAT 7 am UTC

SAP Cloud for Customer

SAP Sales Cloud and SAP Service Cloud

APJ:SAT 10 am - SAT 10 pm UTC

SAP Cloud for Customer

SAP Sales Cloud and SAP Service Cloud

GCN:SAT 3 pm – SUN 3 am UTC

SAP Cloud for Customer

SAP Sales Cloud and SAP Service Cloud

Europe:SAT 5 pm - SUN 5 am UTC

SAP Cloud for Customer

SAP Sales Cloud and SAP Service Cloud

Americas:SAT 11 pm - SUN 11 am UTC
SAP Cloud for EnergyUp to 4 times per yearUp to 4 times per year
SAP Cloud for EnergyEurope:FRI 3:30 am – FRI 3:30 pm
SAP Cloud Identity Access GovernanceUp to 4 times per yearUp to 4 times per year
SAP Cloud Identity Access GovernanceAmericas:SAT 1 pm – SAT 7 pm UTC

SAP Cloud Platform

SAP Cloud Platform Credential Store

SAP Cloud Platform Excise Tax Service

SAP Cloud Platform Gamification

SAP Cloud Platform, Hyperledger Fabric

SAP Cloud Platform Job Scheduler

SAP Cloud Platform, MultiChain

SAP Cloud Platform Virtual Machine

SAP Cloud Platform, Quorum

SAP Cloud Platform, SAP HANA service, enterprise edition

SAP Cloud Platform, SAP HANA service, standard edition

SAP Fiori Cloud

SAP HANA Cloud

Up to 4 times per yearUp to 4 times per year

SAP Cloud Platform

SAP Cloud Platform Credential Store

SAP Cloud Platform Excise Tax Service

SAP Cloud Platform Gamification

SAP Cloud Platform, Hyperledger Fabric

SAP Cloud Platform Job Scheduler

SAP Cloud Platform, MultiChain

SAP Cloud Platform Virtual Machine

SAP Cloud Platform, Quorum

SAP Cloud Platform, SAP HANA service, enterprise edition

SAP Cloud Platform, SAP HANA service, standard edition

SAP Fiori Cloud

SAP HANA Cloud

APJ:FRI 2 pm – FRI 6 pm UTC

SAP Cloud Platform

SAP Cloud Platform Credential Store

SAP Cloud Platform Excise Tax Service

SAP Cloud Platform Gamification

SAP Cloud Platform, Hyperledger Fabric

SAP Cloud Platform Job Scheduler

SAP Cloud Platform, MultiChain

SAP Cloud Platform Virtual Machine

SAP Cloud Platform, Quorum

SAP Cloud Platform, SAP HANA service, enterprise edition

SAP Cloud Platform, SAP HANA service, standard edition

SAP Fiori Cloud

SAP HANA Cloud

Europe:FRI 10 pm – SAT 2 am UTC

SAP Cloud Platform

SAP Cloud Platform Credential Store

SAP Cloud Platform Excise Tax Service

SAP Cloud Platform Gamification

SAP Cloud Platform, Hyperledger Fabric

SAP Cloud Platform Job Scheduler

SAP Cloud Platform, MultiChain

SAP Cloud Platform Virtual Machine

SAP Cloud Platform, Quorum

SAP Cloud Platform, SAP HANA service, enterprise edition

SAP Cloud Platform, SAP HANA service, standard edition

SAP Fiori Cloud

SAP HANA Cloud

Americas:SAT 4 am – SAT 8 am UTC

SAP Cloud Platform Mobile Service for app and device management

SAP Cloud Platform Mobile Service for SAP Fiori

Up to 4 times per yearUp to 4 times per year

SAP Cloud Platform Mobile Service for app and device management

SAP Cloud Platform Mobile Service for SAP Fiori

APJ:SAT 3 pm - SAT 7 pm UTC

SAP Cloud Platform Mobile Service for app and device management

SAP Cloud Platform Mobile Service for SAP Fiori

Europe:FRI 10 pm - SAT 2 am UTC

SAP Cloud Platform Mobile Service for app and device management

SAP Cloud Platform Mobile Service for SAP Fiori

Americas:SAT 4 am - SAT 8 am UTC
SAP Cloud Platform Open ConnectorsUp to 4 times per yearUp to 4 times per year
SAP Cloud Platform Open ConnectorsEurope:FRI 10 pm – SAT 2 am UTC
SAP Cloud Platform Open ConnectorsAmericas:SUN 4 am – SUN 8 am UTC

SAP Agent Connection

SAP Cloud Platform, ABAP environment

SAP Cloud Platform Transport Management

SAP Commerce Cloud, context-driven services

SAP Entitlement Management

SAP Intelligent Robotic Process Automation

Up to 4 times per yearUp to 4 times per year

SAP Agent Connection

SAP Cloud Platform, ABAP environment

SAP Cloud Platform Transport Management

SAP Commerce Cloud, context-driven services

SAP Entitlement Management

SAP Intelligent Robotic Process Automation

APJ:FRI 9 pm – SAT 9 pm UTC

SAP Agent Connection

SAP Cloud Platform, ABAP environment

SAP Cloud Platform Transport Management

SAP Commerce Cloud, context-driven services

SAP Entitlement Management

SAP Intelligent Robotic Process Automation

Europe:SAT 4 am – SUN 4 am UTC

SAP Agent Connection

SAP Cloud Platform, ABAP environment

SAP Cloud Platform Transport Management

SAP Commerce Cloud, context-driven services

SAP Entitlement Management

SAP Intelligent Robotic Process Automation

Americas:SAT 10 am – SUN 10 am UTC
SAP Cloud Platform API ManagementUp to 4 times per yearUp to 4 times per year
SAP Cloud Platform API ManagementAPJ:FRI 2 pm – SAT 2 pm UTC
SAP Cloud Platform API ManagementEurope:FRI 10 pm – SAT 10 pm UTC
SAP Cloud Platform API ManagementAmericas:SAT 4 am – SUN 4 am UTC
SAP Cloud Platform Consent RepositoryUp to 4 times per yearUp to 4 times per year
SAP Cloud Platform Consent RepositoryEurope:FRI 10 pm – SAT 2 am UTC
SAP Cloud Platform Consent RepositoryAmericas:SAT 4 am – SAT 8 am UTC

SAP Cloud Platform Integration

SAP Cloud Platform Integration Suite

SAP Document Compliance

Up to 4 times per yearUp to 4 times per year

SAP Cloud Platform Integration

SAP Cloud Platform Integration Suite

SAP Document Compliance

APJ:FRI 2 pm – SAT 2 am UTC

SAP Cloud Platform Integration

SAP Cloud Platform Integration Suite

SAP Document Compliance

Europe:FRI 10 pm – SAT 10 am UTC

SAP Cloud Platform Integration

SAP Cloud Platform Integration Suite

SAP Document Compliance

Americas:SAT 4 am – SAT 4 pm UTC

SAP Cloud Platform Master Data for Business Partners

SAP Crowd Service

SAP Field Service Management

SAP Localization Hub, tax service

SAP Loyalty

SAP Privacy Governance

SAP Product Lifecycle Costing, Cloud Edition

Up to 4 times per yearUp to 4 times per year
SAP Cloud Platform Personal Data ManagerUp to 4 times per yearUp to 4 times per year
SAP Cloud Platform Personal Data ManagerEurope:FRI 10 pm – SAT 2 am UTC
SAP Cloud Platform Personal Data ManagerAmericas:SAT 4 am – SAT 8 am UTC

SAP Commerce Cloud

SAP CPQ, edition for variant configuration

SAP Product Configuration add on for SAP Commerce

SAP Product Configuration Intelligence

SAP Product Configuration

SAP Product Configuration as part of SAP CPQ, edition for variant configuration

Up to 4 times per yearUp to 4 times per year

SAP Commerce Cloud

SAP CPQ, edition for variant configuration

SAP Product Configuration add on for SAP Commerce

SAP Product Configuration Intelligence

SAP Product Configuration

SAP Product Configuration as part of SAP CPQ, edition for variant configuration

APJ:SAT 3 pm – SAT 11 pm UTC

SAP Commerce Cloud

SAP CPQ, edition for variant configuration

SAP Product Configuration add on for SAP Commerce

SAP Product Configuration Intelligence

SAP Product Configuration

SAP Product Configuration as part of SAP CPQ, edition for variant configuration

Europe:SAT 10 pm – SUN 6 am UTC

SAP Commerce Cloud

SAP CPQ, edition for variant configuration

SAP Product Configuration add on for SAP Commerce

SAP Product Configuration Intelligence

SAP Product Configuration

SAP Product Configuration as part of SAP CPQ, edition for variant configuration

Americas:SUN 4 am – SUN 12 pm UTC

SAP Connected Goods

SAP Contact Center 365

Up to 4 times per yearUp to 4 times per year

SAP Connected Goods

SAP Contact Center 365

APJ:FRI 2 pm – SUN 7 pm UTC

SAP Connected Goods

SAP Contact Center 365

Europe:FRI 9 pm – MON 2 am UTC

SAP Connected Goods

SAP Contact Center 365

Americas:SAT 3 am – MON 8 am UTC
SAP Connected ParkingUp to 4 times per yearUp to 4 times per year
SAP Connected ParkingEurope:SAT 9 pm – MON 5 am UTC
SAP Connected ParkingAmericas:SUN 3 am - MON 11 am UTC
SAP Consumer Insight 365Up to 4 times per yearUp to 4 times per year
SAP Consumer Insight 365APJ:SAT 3 pm – SUN 1 am UTC
SAP Consumer Sales IntelligenceUp to 4 times per yearUp to 4 times per year
SAP Consumer Sales IntelligenceEurope:MON 10 pm – TUE 4 am
SAP Consumer Sales IntelligenceAmericas:TUE 10 pm – WED 4 am
SAP Conversational AIUp to 4 times per yearUp to 4 times per year
SAP Conversational AI SAT 4 am - SUN 4 am UTC
SAP Customer AttributionUp to 4 times per yearUp to 4 times per year
SAP Customer AttributionEurope:SAT 7 am - SUN 7 am UTC
SAP Customer AttributionAmericas:SAT 1 pm - SUN 1 pm UTC
SAP Customer Engagement CenterUp to 4 times per yearUp to 4 times per year
SAP Customer Engagement CenterAPJ:FRI 3 pm - SUN 7 pm UTC
SAP Customer Engagement CenterEurope:FRI 10 pm - MON 2 am UTC
SAP Customer Engagement CenterAmericas:SAT 4 am - MON 8 am UTC
SAP Customer Order SourcingUp to 4 times per year for 8 hoursUp to 4 times per year for 8 hours
SAP Customer Order SourcingAPJ:

FRI 9 pm – SAT 5 am UTC

FRI 2 pm – FRI 6 pm UTC

SAP Customer Order SourcingEurope:

SAT 4 am – SAT 12 pm UTC

FRI 10 pm – SAT 2 am

SAP Customer Order SourcingAmericas:

SAT 10 am – SAT 6 pm UTC

SAT 4 am – SAT 8 am UTC

SAP Data CustodianUp to 4 times per yearUp to 4 times per year
SAP Data CustodianEurope:SAT 4 am – SUN 4 am UTC
SAP Data CustodianAmericas:SAT 10 am – SUN 10 am UTC
SAP Digital Manufacturing CloudUp to 4 times per yearUp to 4 times per year
SAP Digital Manufacturing CloudEurope, Americas:SAT 10 am - SAT 6 pm UTC
SAP Digital PaymentsUp to 4 times per yearUp to 4 times per year
SAP Digital Payments SAT 7 am - SUN 1 pm UTC
SAP Distributed ManufacturingUp to 4 times per yearUp to 4 times per year
SAP Distributed ManufacturingEurope:FRI 3 am – FRI 3 pm UTC
SAP Edge ServicesUp to 4 times per yearUp to 4 times per year
SAP Edge Services FRI 10 pm - MON 3 am UTC
SAP Enable NowUp to 4 times per yearUp to 4 times per year
SAP Enable NowMENA:FRI 7 pm - FRI 11 pm UTC
SAP Enable NowAPJ:
SAT 3 pm - SAT 7 pm UTC
SAP Enable NowEurope:SAT 10 pm - SUN 2 am UTC
SAP Enable NowAmericas:SUN 4 am - SUN 8 am UTC
SAP Enterprise Architecture Designer, cloud editionUp to 4 times per yearUp to 4 times per year
SAP Enterprise Architecture Designer, cloud editionEurope:SAT 8 am – SAT 8 pm UTC
SAP Enterprise ChatbotUp to 4 times per yearUp to 4 times per year
SAP Enterprise ChatbotAPJ:SAT 3 pm – SUN 3 pm UTC
SAP Enterprise ChatbotEurope:SAT: 10 pm – SUN 10 pm UTC
SAP Enterprise ChatbotAmericas:SUN 4 am – MON 4 am UTC
SAP Enterprise Chatbot

M

ax downtime 24 hours

M

ax downtime 24 hours

SAP Enterprise Chatbot

Every second Saturday of March, June, September, December

Every second Saturday of March, June, September, December

SAP Enterprise MessagingUp to 4 times per yearUp to 4 times per year
SAP Enterprise MessagingAPJ:FRI 2 pm – FRI 6 pm UTC
SAP Enterprise MessagingEurope:FRI 10 pm – SAT 2 am UTC
SAP Enterprise MessagingAmericas:SAT 4 am – SAT 8 am UTC
SAP Financial Statements InsightsUp to 4 times per yearUp to 4 times per year
SAP Financial Statements InsightsAPJ, Europe, Americas:SAT 7 am – SAT 1 pm UTC
SAP Health EngagementUp to 4 times per yearUp to 4 times per year
SAP Health EngagementEurope:FRI 4 am – FRI 10 am UTC
SAP Health EngagementAmericas:SAT 5 am – SAT 11 am UTC
SAP Information Collaboration Hub for Life Sciences

Up to 4 times per year

Up to 4 times per year

SAP Information Collaboration Hub for Life SciencesAPJ:SAT 5:30 am UTC
SAP Information Collaboration Hub for Life SciencesEurope:SAT 5:30 am UTC
SAP Information Collaboration Hub for Life SciencesAmericas:SAT 5:30 am UTC
SAP Innovation ManagementUp to 4 times per yearUp to 4 times per year
SAP Innovation ManagementAPJ:FRI 2 pm - MON 6 am UTC
SAP Innovation ManagementEurope:FRI 9 pm - MON 2 pm UTC
SAP Innovation ManagementAmericas:SAT 3 am - MON 8 pm UTC

SAP Integrated Business Planning

S/4HANA Cloud Edition

Up to 4 times per yearUp to 4 times per year

SAP Integrated Business Planning

S/4HANA Cloud Edition

MENA:FRI 1 am – SAT 1 am UTC

SAP Integrated Business Planning

S/4HANA Cloud Edition

APJ:FRI 9 pm - SAT 9 pm UTC

SAP Integrated Business Planning

S/4HANA Cloud Edition

Europe:SAT 4 am - SUN 4 am UTC

SAP Integrated Business Planning

S/4HANA Cloud Edition

Americas:SAT 10 am - SUN 10 am UTC
SAP Intelligent Product DesignUp to 4 times per yearUp to 4 times per year
SAP Intelligent Product DesignAPJ:SAT 12 am – SUN 12 am UTC
SAP Intelligent Product DesignEurope:SAT 7 am – SUN 7 am UTC
SAP Intelligent Product DesignAmericas:SAT 3 pm – SUN 3 pm UTC
SAP IoT Application EnablementUp to 4 times per yearUp to 4 times per year
SAP IoT Application EnablementAPJ:SAT 12 am – SAT 12 pm UTC
SAP IoT Application EnablementEurope:SAT 7 am – SAT 7 pm UTC
SAP IoT Application EnablementAmericas:SAT 3 am – SAT 3 pm UTC
SAP IoT Connect 365Up to 4 times per yearUp to 4 times per year
SAP IoT Connect 365 SAT 7 am – SAT 1 pm UTC
SAP Knowledge WorkspaceUp to 8 times per yearUp to 8 times per year

SAP Jam Collaboration

SAP Jam Communities

SAP Learning Hub

SAP SuccessFactors HXM Suite (except Employee Central Payroll)

SAP SuccessFactors Visa and Permit Management

Up to 6 times per yearUp to 6 times per year

SAP Jam Collaboration

SAP Jam Communities

SAP Learning Hub

SAP SuccessFactors HXM Suite (except Employee Central Payroll)

SAP SuccessFactors Visa and Permit Management

MENA:FRI 7 pm – SAT 2 am UTC

SAP Jam Collaboration

SAP Jam Communities

SAP Learning Hub

SAP SuccessFactors HXM Suite (except Employee Central Payroll)

SAP SuccessFactors Visa and Permit Management

APJ:FRI 3 pm – FRI 10 pm UTC

SAP Jam Collaboration

SAP Jam Communities

SAP Learning Hub

SAP SuccessFactors HXM Suite (except Employee Central Payroll)

SAP SuccessFactors Visa and Permit Management

Europe:FRI 10 pm – SAT 5 am UTC

SAP Jam Collaboration

SAP Jam Communities

SAP Learning Hub

SAP SuccessFactors HXM Suite (except Employee Central Payroll)

SAP SuccessFactors Visa and Permit Management

Americas:SAT 4 am – SAT 11 pm UTC
SAP Leonardo IoTUp to 4 times per yearUp to 4 times per year
SAP Leonardo IoTAPJ:SAT 3 pm – SAT 7 pm UTC
SAP Leonardo IoTEurope:SAT 10 pm – SUN 2 am UTC
SAP Leonardo IoTAmericas:SUN 4 am – SUN 8 am UTC

SAP Leonardo IoT Bridge

SAP Multi-Bank Connectivity

Up to 4 times per yearUp to 4 times per year

SAP Leonardo IoT Bridge

SAP Multi-Bank Connectivity

APJ:FRI 2 pm – SUN 7 pm UTC

SAP Leonardo IoT Bridge

SAP Multi-Bank Connectivity

Europe:FRI 9 pm – MON 2 am UTC

SAP Leonardo IoT Bridge

SAP Multi-Bank Connectivity

Americas:SAT 3 am – MON 8 am UTC
SAP Leonardo machine learning foundationUp to 4 times per yearUp to 4 times per year
SAP Leonardo machine learning foundationAPJ:FRI 10 pm – SAT 10 pm UTC
SAP Leonardo machine learning foundationEurope:SAT 5 am – SUN 5 am UTC
SAP Leonardo machine learning foundationAmericas:SAT 11 am – SUN 11 am UTC

SAP Litmos Training, all editions

View Central

Up to 4 times per yearUp to 4 times per year

SAP Litmos Training, all editions

View Central

APJ:FRI 5 pm – FRI 10 pm UTC

SAP Litmos Training, all editions

View Central

Europe:FRI 10 pm – SAT 3 am UTC

SAP Litmos Training, all editions

View Central

Americas:SAT 12 am – SAT 5 am UTC
SAP Live Customer CloudUp to 4 times per yearUp to 4 times per year
SAP Live Customer CloudAPJ:SAT 3 pm – SAT 9 pm UTC
SAP Live Customer CloudEurope:SAT 10 pm – SUN 4 am UTC
SAP Live Customer CloudAmericas:SUN 4 am – SUN 10 am UTC
SAP Localization Hub, advanced compliance reporting service

Up to 12 times a year

Up to 12 times a year

SAP Localization Hub, advanced compliance reporting serviceMENA:
FRI 7 pm - FRI 11 pm UTC
SAP Localization Hub, advanced compliance reporting serviceAPJ:SAT 3 pm - SAT 7 pm UTC
SAP Localization Hub, advanced compliance reporting serviceEurope:SAT 10 pm - SUN 2 am UTC
SAP Localization Hub, advanced compliance reporting serviceAmericas:SUN 4 am - SUN 8 am UTC
SAP Localization Hub, electronic invoicing for Brazil (nota fiscal electronica)Up to 4 times per yearUp to 4 times per year
SAP Localization Hub, electronic invoicing for Brazil (nota fiscal electronica)Europe:SUN 3 am UTC
SAP Localization Hub, electronic invoicing for Brazil (nota fiscal electronica)Americas:SAT 3 am UTC

SAP Logistics Business Network

SAP Logistics Business Network, freight collaboration option

SAP Logistics Business Network, material traceability

Up to 4 times per yearUp to 4 times per year

SAP Logistics Business Network

SAP Logistics Business Network, freight collaboration option

SAP Logistics Business Network, material traceability

APJ:FRI 9 pm – SAT 9 pm UTC

SAP Logistics Business Network

SAP Logistics Business Network, freight collaboration option

SAP Logistics Business Network, material traceability

Europe:SAT 4 am – SUN 4 am UTC

SAP Logistics Business Network

SAP Logistics Business Network, freight collaboration option

SAP Logistics Business Network, material traceability

Americas:SAT 10 am – SUN 10 am UTC
SAP Logistics Business Network, global track and traceOdd numbered weeksOdd numbered weeks
SAP Logistics Business Network, global track and trace 5 am - 7 am UTC
SAP Marketing CloudUp to 4 times per yearUp to 4 times per year
SAP Marketing CloudMENA:FRI 1 am – SAT 1 am UTC
SAP Marketing CloudAPJ:FRI 9 pm – SAT 9 pm UTC
SAP Marketing CloudEurope:SAT 4 am – SUN 4 am UTC
SAP Marketing CloudAmericas:SAT 10 am – SUN 10 am UTC
SAP Market Communication for UtilitiesUp to 4 times per yearUp to 4 times per year
SAP Market Communication for UtilitiesEurope:FRI 10 pm – SUN 4 am UTC
SAP Market Rates ManagementUp to 10 times per yearUp to 10 times per year
SAP Network Logistics Hub (formerly SAP Connected Logistics)Up to 4 times per yearUp to 4 times per year
SAP Network Logistics Hub (formerly SAP Connected Logistics)APJ, Europe, Americas:Any weekday 3:30 am – 7:30 am UTC
SAP Omnichannel Promotion PricingUp to 4 times per year for 8 hoursUp to 4 times per year for 8 hours
SAP Omnichannel Promotion PricingAPJ:

F

RI 9 pm – SAT 5 am UTC

FRI 2 pm – FRI 6 pm UTC

SAP Omnichannel Promotion PricingEurope:

SAT 4 am – SAT 12 pm UTC

FRI 10 pm – SAT 2 am

SAP Omnichannel Promotion PricingAmericas:

SAT 10 am – SAT 6 pm UTC

SAT 4 am – SAT 8 am UTC

SAP Predictive Engineering InsightsUp to 8 times per yearUp to 8 times per year
SAP Predictive Engineering InsightsAPJ, Europe, Americas:FRI 3 pm – MON 7 am UTC
SAP Predictive Maintenance and Service, Cloud EditionUp to 4 times per yearUp to 4 times per year
SAP Predictive Maintenance and Service, Cloud EditionEurope:SUN 1:30 am – SUN 5:30 am UTC
SAP Product Content HubUp to 4 times per yearUp to 4 times per year
SAP Product Content HubAPJ:FRI 9 pm – SAT 9 pm UTC
SAP Product Content HubEurope:SAT 4 am - SUN 4 am UTC
SAP Product Content HubAmericas:SAT 10 am – SUN 10 am UTC
SAP Product Stewardship NetworkUp to 4 times per yearUp to 4 times per year
SAP Product Stewardship NetworkAPJ, Europe, Americas:TUE 4 am – TUE 11 am UTC
SAP Project Intelligence NetworkUp to 12 times per yearUp to 12 times per year
SAP Project Intelligence NetworkFRI 4 am – FRI 4 pm UTCFRI 4 am – FRI 4 pm UTC
SAP RealSpendUp to 4 times per yearUp to 4 times per year
SAP RealSpendAPJ, Europe, Americas:SAT 7 am – SAT 1 pm UTC
SAP ResolveUp to 4 times per yearUp to 4 times per year
SAP ResolveAPJ, Europe, Americas:SAT 3 am – MON 8 am UTC
SAP Search and DiscoveryUp to 8 times per yearUp to 8 times per year
SAP Search and DiscoveryEurope:FRI 3:30 am - FRI 3:30 pm UTC
SAP Service Ticket IntelligenceUp to 4 times per yearUp to 4 times per year
SAP Service Ticket IntelligenceEurope:WED 2 am - 4 am UTC
SAP Service Ticket IntelligenceAmericas:WED 6 am – 8 am UTC
SAP SportsOneOnce per year, 8 hoursOnce per year, 8 hours
SAP Subscription BillingUp to 4 times per yearUp to 4 times per year
SAP Subscription BillingEurope:SAT 10 pm – SUN 6 am UTC
SAP Subscription BillingAmericas:SUN 4 am - SUN 12 pm UTC
SAP SuccessFactors Employee Central PayrollUp to 6 times per yearUp to 6 times per year
SAP SuccessFactors Employee Central PayrollMENA:FRI 7 pm – FRI 11 pm UTC
SAP SuccessFactors Employee Central PayrollAPJ:FRI 3 pm – FRI 7 pm UTC
SAP SuccessFactors Employee Central PayrollEurope:FRI 10 pm – SAT 2 am UTC
SAP SuccessFactors Employee Central PayrollAmericas:SAT 4 am – SAT 8 am UTC
SAP Translation HubUp to 12 times per yearUp to 12 times per year
SAP Translation Hub4 hours duration4 hours duration
SAP TwoGoUp to 12 times per yearUp to 12 times per year
SAP TwoGoEurope:FRI 9 pm - MON 2 am UTC
SAP Vehicle InsightsUp to 4 times per yearUp to 4 times per year
SAP Vehicle InsightsAPJ:SAT 11 am - SAT 11 pm UTC
SAP Vehicle InsightsEurope:SAT 7 am – SAT 7 pm UTC
SAP Vehicle InsightsAmericas:SAT 1 pm – SUN 1 am UTC
SAP Vehicles NetworkUp to 4 times per yearUp to 4 times per year
SAP Vehicles NetworkAPJ:SAT 2 pm – SUN 10 pm UTC
SAP Vehicles NetworkEurope:SAT 9 pm – MON 5 am UTC
SAP Vehicles NetworkAmericas:SUN 3 am – MON 11 am UTC
SAP Warehouse InsightsUp to 4 times per yearUp to 4 times per year
SAP Warehouse InsightsEurope:SAT 12 am - SAT 4 am
SAP Watch List ScreeningUp to 4 times per yearUp to 4 times per year
SAP Watch List Screening FRI 7 am - 10 pm
SAP Work Manager, Cloud EditionUp to 12 times per yearUp to 12 times per year
SAP Work Manager, Cloud EditionEurope:THU 6 pm – THU 8 pm UTC

S

AP Work Zone

SAP Work Zone for HR

Up to 6 times per yearUp to 6 times per year

S

AP Work Zone

SAP Work Zone for HR

MENA:FRI 7 pm - SAT 2 am UTC

S

AP Work Zone

SAP Work Zone for HR

APJ:FRI 2 pm - FRI 10 pm UTC

S

AP Work Zone

SAP Work Zone for HR

Europe:FRI 10 pm - SAT 5 am UTC

S

AP Work Zone

SAP Work Zone for HR

Americas:SAT 4 am - SAT 11 am UTC
Trading platform integration for SAP Treasury and Risk Management and SAP Cash ManagementUp to 4 times per yearUp to 4 times per year
Trading platform integration for SAP Treasury and Risk Management and SAP Cash ManagementAPJ:SAT 3 am – SAT 9 pm UTC
Trading platform integration for SAP Treasury and Risk Management and SAP Cash ManagementEurope:SAT 9 am – SUN 3 am UTC
Trading platform integration for SAP Treasury and Risk Management and SAP Cash ManagementAmericas:SAT 3 am – SAT 9 pm UTC

Note:

Maintenance Windows and Major Upgrade Windows for Callidus Cloud Services can be accessed here:

www.sap.com/agreements-cloud-services-service-level-agreement (Service Level Agreement for Callidus Cloud Services)

Please contact Callidus support for further details.

Vendor Branded Cloud Services

Maintenance Windows and Major Upgrade Windows for cloud services provided by a third party are listed below:

 

Cloud ServiceRegular Maintenance
Start Time in UTC per region
DurationComments & Major Upgrades
Timeframe in UTC per region
SAP Access Violation Management by GreenlightAPJ:SAT 3 pm UTC1 hour

Up to 12 times per year

Every 4th Saturday of March and September

11 pm UTC – 3 am UTC

SAP Access Violation Management by GreenlightEurope:SAT 10 pm UTC1 hour

Up to 12 times per year

Every 4th Saturday of March and September

11 pm UTC – 3 am UTC

SAP Access Violation Management by GreenlightAmericas:SUN 4 am UTC1 hour

Up to 12 times per year

Every 4th Saturday of March and September

11 pm UTC – 3 am UTC

SAP Account Reconciliation & Automation by BlackLine

SAP Account Reconciliation & Automation by BlackLine, premier edition

SAP Intercompany Financial Hub by BlackLine

APJ:SAT 3 pm UTC1 hour

Up to 12 times per year

On request to SAP

SAP Account Reconciliation & Automation by BlackLine

SAP Account Reconciliation & Automation by BlackLine, premier edition

SAP Intercompany Financial Hub by BlackLine

Europe:SAT 10 pm UTC1 hour

Up to 12 times per year

On request to SAP

SAP Account Reconciliation & Automation by BlackLine

SAP Account Reconciliation & Automation by BlackLine, premier edition

SAP Intercompany Financial Hub by BlackLine

Americas:SUN 4 am UTC1 hour

Up to 12 times per year

On request to SAP

SAP Advanced Data Migration by Syniti, cloud editionMENA:FRI 7 pm UTC4 hours 
SAP Advanced Data Migration by Syniti, cloud editionAPJ:SAT 3 pm UTC4 hours 
SAP Advanced Data Migration by Syniti, cloud editionEurope:SAT 10 pm UTC4 hours 
SAP Advanced Data Migration by Syniti, cloud editionAmericas:SUN 4 am UTC4 hours 
SAP Archiving and Document Access Core by OpenTextAPJSAT 7 am UTC5 hoursUp to 12 times per year
SAP Archiving and Document Access Core by OpenTextAPJWED 10 am UTC3 hoursUp to 12 times per year
SAP Archiving and Document Access Core by OpenTextEurope -
Frankfurt:
FRI 7 pm UTC5 hoursUp to 12 times per year
SAP Archiving and Document Access Core by OpenTextEurope -
Frankfurt:
WED 10 pm UTC3 hoursUp to 12 times per year
SAP Archiving and Document Access Core by OpenTextEurope -
Amstelveen:
FRI 7 pm UTC5 hoursUp to 12 times per year
SAP Archiving and Document Access Core by OpenTextEurope -
Amstelveen:
WED 10 pm UTC3 hoursUp to 12 times per year
SAP Archiving and Document Access Core by OpenTextEurope -
Amstelveen:
SUN 3 pm UTC2 hoursUp to 12 times per year
SAP Archiving and Document Access Core by OpenTextAmericas -
Toronto:
SAT 1 am UTC5 hoursUp to 12 times per year
SAP Archiving and Document Access Core by OpenTextAmericas -
Toronto:
TUE 8 pm UTC3 hoursUp to 12 times per year
SAP Archiving and Document Access Core by OpenTextAmericas -
Ashburn:
SAT 2 am UTC4 hoursUp to 12 times per year
SAP Archiving and Document Access Core by OpenTextAmericas -
Austin:
SAT 1 am UTC5 hoursUp to 12 times per year
SAP Archiving and Document Access Core by OpenTextAmericas -
Austin:
TUE 8 pm UTC3 hoursUp to 12 times per year
SAP Archiving and Document Access Core by OpenTextAmericas -
Lithia Springs:
SAT 1 am UTC5 hoursUp to 12 times per year
SAP Archiving and Document Access Core by OpenTextAmericas -
Lithia Springs:
TUE 8 pm UTC3 hoursUp to 12 times per year
SAP Archiving and Document Access Core by OpenTextAmericas -
Lithia Springs:
SUN 2 am UTC4 hoursUp to 12 times per year
SAP Assessment Management by QuestionmarkEurope:SAT 10 am UTC12 hoursRegular Maintenance windows on a third Saturday of each month
SAP Assessment Management by QuestionmarkAmericas:SAT 10 am UTC12 hoursRegular Maintenance windows on a third Saturday of each month
SAP Commerce Marketplace Management by Mirakl12:00 am to 8:00 am UTC upon written request from the partner and mutual agreement.12:00 am to 8:00 am UTC upon written request from the partner and mutual agreement.4 hoursUpon written request from partner and agreement
SAP Communication Center by AncileOption 1:Option 1:2 hoursCustomer may select from any one of the maintenance window options 1 or 2
SAP Communication Center by AncileAPJ:MON & WED 6 pm UTC2 hoursCustomer may select from any one of the maintenance window options 1 or 2
SAP Communication Center by AncileEurope:TUE & THU 1 am UTC2 hoursCustomer may select from any one of the maintenance window options 1 or 2
SAP Communication Center by AncileAmericas:TUE & THU 7 am UTC2 hoursCustomer may select from any one of the maintenance window options 1 or 2
SAP Communication Center by AncileOption 2Option 24 hoursCustomer may select from any one of the maintenance window options 1 or 2
SAP Communication Center by AncileAPJ:FRI 6 pm UTC4 hoursCustomer may select from any one of the maintenance window options 1 or 2
SAP Communication Center by AncileEurope:
SAT 1 am UTC4 hoursCustomer may select from any one of the maintenance window options 1 or 2
SAP Communication Center by AncileAmericas:SAT 7 am UTC4 hoursCustomer may select from any one of the maintenance window options 1 or 2
SAP Content Stream by Skillsoft SUN 6 pm UTC2 hours 
SAP Data Visualization by ZoomdataAPJ:SAT 3 pm UTC4 hours

Up to 4 times per year

MON 11 pm – TUE 3 am Region Local Time

SAP Data Visualization by ZoomdataEurope:SAT 10 pm UTC4 hours

Up to 4 times per year

MON 11 pm – TUE 3 am Region Local Time

SAP Data Visualization by ZoomdataAmericas:SUN 4 am UTC4 hours

Up to 4 times per year

MON 11 pm – TUE 3 am Region Local Time

SAP Digital Asset Management Cloud by OpenTextEurope:SAT 7:00 pm UTC5 hoursUp to 52 times per year
SAP Digital Asset Management Cloud by OpenTextEurope:SUN 3:00 pm UTC2 hoursUp to 52 times per year
SAP Digital Asset Management Cloud by OpenTextAmericas:SAT 1:00 am UTC5 hoursUp to 52 times per year
SAP Digital Asset Management Cloud by OpenTextAmericas:SUN 2:00 am UTC4 hoursUp to 52 times per year
SAP Document Presentment by OpenText, cloud editionMENA:FRI 7 pm UTC4 hours

Up to 4 times per year

APJ: FRI 9 pm to SAT 9 pm UTC
Europe: SAT 4 am to SUN 4 am UTC
Americas: SAT 10 am to SUN 10 am UTC

SAP Document Presentment by OpenText, cloud editionAPJ:SAT 3 am UTC4 hours

Up to 4 times per year

APJ: FRI 9 pm to SAT 9 pm UTC
Europe: SAT 4 am to SUN 4 am UTC
Americas: SAT 10 am to SUN 10 am UTC

SAP Document Presentment by OpenText, cloud editionEurope:SAT 10 pm UTC4 hours

Up to 4 times per year

APJ: FRI 9 pm to SAT 9 pm UTC
Europe: SAT 4 am to SUN 4 am UTC
Americas: SAT 10 am to SUN 10 am UTC

SAP Document Presentment by OpenText, cloud editionAmericas:SUN 4 am UTC4 hours

Up to 4 times per year

APJ: FRI 9 pm to SAT 9 pm UTC
Europe: SAT 4 am to SUN 4 am UTC
Americas: SAT 10 am to SUN 10 am UTC

SAP Dynamic Pricing by GK 1.0APJ:SAT 3 am UTC8 hoursUp to 4 times per year
SAP Dynamic Pricing by GK 1.0Europe:SAT 10 pm UTC8 hoursUp to 4 times per year
SAP Dynamic Pricing by GK 1.0Americas:SUN 4 am UTC8 hoursUp to 4 times per year
SAP Extended Enterprise Content Management by OpenText, cloud editionAPJ:SAT 3 pm UTC4 hours

Up to 12 times per year

APJ: FRI 8 am to 12 pm UTC
Europe: FRI 8 am to 12 pm UTC
Americas: FRI 8 am to 12 pm UTC
SAP Extended Enterprise Content Management by OpenText, cloud editionEurope:SAT 10 pm UTC4 hours

Up to 12 times per year

APJ: FRI 8 am to 12 pm UTC
Europe: FRI 8 am to 12 pm UTC
Americas: FRI 8 am to 12 pm UTC
SAP Extended Enterprise Content Management by OpenText, cloud editionAmericas:SUN 4 am UTC4 hours

Up to 12 times per year

APJ: FRI 8 am to 12 pm UTC
Europe: FRI 8 am to 12 pm UTC
Americas: FRI 8 am to 12 pm UTC
SAP Extended Enterprise Content Management by OpenText, add-on for capital projects and operationsEurope: Amstelveen, NL, and Woking, GB (twin-capable facilities)FRI 8 pm UTC5 hours

Up to 1 time per year

A major system upgrade would not be done more than once a year, and the update and upgrade activity will be planned around the established maintenance windows and should not require downtime outside of those.

SAP Extended Enterprise Content Management by OpenText, add-on for capital projects and operationsEurope: Amstelveen, NL, and Woking, GB (twin-capable facilities)SUN 4 pm UTC (this window may be used a maximum of 4 times per year)2 hours

Up to 1 time per year

A major system upgrade would not be done more than once a year, and the update and upgrade activity will be planned around the established maintenance windows and should not require downtime outside of those.

SAP Extended Enterprise Content Management by OpenText, add-on for capital projects and operationsAmericas: Lithia Springs, GA, and Allen, TX (twin-capable facilities)SAT 2 am UTC5 hours

Up to 1 time per year

A major system upgrade would not be done more than once a year, and the update and upgrade activity will be planned around the established maintenance windows and should not require downtime outside of those.

SAP Extended Enterprise Content Management by OpenText, add-on for capital projects and operationsAmericas: Lithia Springs, GA, and Allen, TX (twin-capable facilities)SUN 3 am UTC4 hours

Up to 1 time per year

A major system upgrade would not be done more than once a year, and the update and upgrade activity will be planned around the established maintenance windows and should not require downtime outside of those.

SAP Extended Enterprise Content Management by OpenText, add-on for Microsoft Office 365APJ:SAT 3 pm UTC4 hoursUp to 1 time per year
SAP Extended Enterprise Content Management by OpenText, add-on for Microsoft Office 365Europe:SAT 10 pm UTC4 hoursUp to 1 time per year
SAP Extended Enterprise Content Management by OpenText, add-on for Microsoft Office 365Americas:SUN 4 am UTC4 hoursUp to 1 time per year
SAP Knowledge Central by MindtouchOption 1:Option 1:2 hours

Up to 4 times per year

Customer may select from any one of the maintenance window options 1 or 2.

APJ: FRI 2 pm - SAT 2 pm UTC
Europe: FRI 9 pm - SAT 9 pm UTC
Americas: SAT 3 am - SUN 3 am UTC

SAP Knowledge Central by MindtouchAPJ:MON & WED 6 pm UTC2 hours

Up to 4 times per year

Customer may select from any one of the maintenance window options 1 or 2.

APJ: FRI 2 pm - SAT 2 pm UTC
Europe: FRI 9 pm - SAT 9 pm UTC
Americas: SAT 3 am - SUN 3 am UTC

SAP Knowledge Central by MindtouchEurope:TUE & THU 1 am UTC2 hours

Up to 4 times per year

Customer may select from any one of the maintenance window options 1 or 2.

APJ: FRI 2 pm - SAT 2 pm UTC
Europe: FRI 9 pm - SAT 9 pm UTC
Americas: SAT 3 am - SUN 3 am UTC

SAP Knowledge Central by MindtouchAmericas:TUE & THU 7 am UTC2 hours

Up to 4 times per year

Customer may select from any one of the maintenance window options 1 or 2.

APJ: FRI 2 pm - SAT 2 pm UTC
Europe: FRI 9 pm - SAT 9 pm UTC
Americas: SAT 3 am - SUN 3 am UTC

SAP Knowledge Central by MindtouchOption 2:Option 2:4 hours

Up to 4 times per year

Customer may select from any one of the maintenance window options 1 or 2.

APJ: FRI 2 pm - SAT 2 pm UTC
Europe: FRI 9 pm - SAT 9 pm UTC
Americas: SAT 3 am - SUN 3 am UTC

SAP Knowledge Central by MindtouchAPJ:FRI 6 pm UTC4 hours

Up to 4 times per year

Customer may select from any one of the maintenance window options 1 or 2.

APJ: FRI 2 pm - SAT 2 pm UTC
Europe: FRI 9 pm - SAT 9 pm UTC
Americas: SAT 3 am - SUN 3 am UTC

SAP Knowledge Central by MindtouchEurope:SAT 1 am UTC4 hours

Up to 4 times per year

Customer may select from any one of the maintenance window options 1 or 2.

APJ: FRI 2 pm - SAT 2 pm UTC
Europe: FRI 9 pm - SAT 9 pm UTC
Americas: SAT 3 am - SUN 3 am UTC

SAP Knowledge Central by MindtouchAmericas:SAT 7 am UTC4 hours

Up to 4 times per year

Customer may select from any one of the maintenance window options 1 or 2.

APJ: FRI 2 pm - SAT 2 pm UTC
Europe: FRI 9 pm - SAT 9 pm UTC
Americas: SAT 3 am - SUN 3 am UTC

SAP Mobile Consumer Assistant by GK, cloud editionAPJ:SAT 3 pm UTC4 hours

Up to 4 times per year

APJ: FRI 9 pm – SAT 9 pm UTC
Europe: SAT 4 am – SUN 4 am UTC
Americas: SAT 10 am – SUN 10 am UTC

SAP Mobile Consumer Assistant by GK, cloud editionEurope:SAT 10 pm UTC4 hours

Up to 4 times per year

APJ: FRI 9 pm – SAT 9 pm UTC
Europe: SAT 4 am – SUN 4 am UTC
Americas: SAT 10 am – SUN 10 am UTC

SAP Mobile Consumer Assistant by GK, cloud editionAmericas:SUN 4 am UTC4 hours

Up to 4 times per year

APJ: FRI 9 pm – SAT 9 pm UTC
Europe: SAT 4 am – SUN 4 am UTC
Americas: SAT 10 am – SUN 10 am UTC

SAP Omnichannel POS by GKMENA:FRI 7 pm UTC4 hours

Up to 4 times per year

APJ: FRI 2 pm – SAT 2 pm UTC
Europe: FRI 10 pm – SAT 10 pm UTC
Americas: SAT 4 am – SUN 4 am UTC

SAP Omnichannel POS by GKAPJ:SAT 3 pm UTC4 hours

Up to 4 times per year

APJ: FRI 2 pm – SAT 2 pm UTC
Europe: FRI 10 pm – SAT 10 pm UTC
Americas: SAT 4 am – SUN 4 am UTC

SAP Omnichannel POS by GKEurope:SAT 10 pm UTC4 hours

Up to 4 times per year

APJ: FRI 2 pm – SAT 2 pm UTC
Europe: FRI 10 pm – SAT 10 pm UTC
Americas: SAT 4 am – SUN 4 am UTC

SAP Omnichannel POS by GKAmericas:SUN 4 am UTC4 hours

Up to 4 times per year

APJ: FRI 2 pm – SAT 2 pm UTC
Europe: FRI 10 pm – SAT 10 pm UTC
Americas: SAT 4 am – SUN 4 am UTC

SAP Process Mining by Celonis, cloud editionAPJ:SAT 3 pm UTC4 hours

Up to 4 times per year

APJ: FRI 9 pm – SAT 9 pm UTC
Europe: SAT 4 am – SUN 4 am UTC
Americas: SAT 10 am – SUN 10 am UTC

SAP Process Mining by Celonis, cloud editionEurope:SAT 10 pm UTC4 hours

Up to 4 times per year

APJ: FRI 9 pm – SAT 9 pm UTC
Europe: SAT 4 am – SUN 4 am UTC
Americas: SAT 10 am – SUN 10 am UTC

SAP Process Mining by Celonis, cloud editionAmericas:SUN 4 am UTC4 hours

Up to 4 times per year

APJ: FRI 9 pm – SAT 9 pm UTC
Europe: SAT 4 am – SUN 4 am UTC
Americas: SAT 10 am – SUN 10 am UTC

SAP Productivity Pak by AncileAPJ:SAT 1 pm UTC6 hours

Up to 4 times per year

APJ: SAT 1 pm – SAT 7 pm UTC
Europe: SAT 8 pm – SUN 2 am UTC
Americas: SUN 2 am – SUN 8 am UTC

SAP Productivity Pak by AncileEurope:SAT 8 pm UTC6 hours

Up to 4 times per year

APJ: SAT 1 pm – SAT 7 pm UTC
Europe: SAT 8 pm – SUN 2 am UTC
Americas: SUN 2 am – SUN 8 am UTC

SAP Productivity Pak by AncileAmericas:SUN 2 am UTC6 hours

Up to 4 times per year

APJ: SAT 1 pm – SAT 7 pm UTC
Europe: SAT 8 pm – SUN 2 am UTC
Americas: SUN 2 am – SUN 8 am UTC

SAP Quality Center, LoadRunner, and StormRunner by Micro FocusEurope:SUN 8 am UTC2 hours
Up to 12 times per year
SAP S/4HANA Cloud Invoice Processing by OpenTextEurope:

FRI 8 pm to SAT 1 am UTC

SUN 4 pm to SUN 6 pm UTC (this window may be used a maximum of 4 times per year)

2 hours 
SAP S/4HANA Cloud Invoice Processing by OpenTextAmericas:

FRI 3 pm to SAT 8 pm UTC

SAT 4 pm to SUN 8 pm UTC

2 hours 
SAP Scheduling and Resource Management by ClickSoftwareAPJ:SAT 3 pm UTC4 hours

Up to 2 times per year

30 June, 31 December

SAP Scheduling and Resource Management by ClickSoftwareEurope:SAT 10 pm UTC4 hours

Up to 2 times per year

30 June, 31 December

SAP Scheduling and Resource Management by ClickSoftwareAmericas:SUN 4 am UTC4 hours

Up to 2 times per year

30 June, 31 December

SAP Self-Service Accelerator for Utilities by SEW, cloud editionAPJ:SAT 3 pm UTC4 hours 
SAP Self-Service Accelerator for Utilities by SEW, cloud editionEurope:SAT 10 pm UTC4 hours 
SAP Self-Service Accelerator for Utilities by SEW, cloud editionAmericas:SUN 4 am UTC4 hours 
SAP Signature Management by DocuSignNoneNonen/a 
SAP SuccessFactors Document Management Core by OpenTextEurope:SAT 10:00 am UTC4 hours 
SAP SuccessFactors Document Management Core by OpenTextAmericas:SAT 4:00 pm UTC4 hours 
SAP SuccessFactors xECM by OpenTextAPJ - Australia:FRI 6 pm UTC5 hours 
SAP SuccessFactors xECM by OpenTextAPJ  Australia:WED 12 am UTC3 hours 
SAP SuccessFactors xECM by OpenTextAPJ - Japan:MON 3 pm UTC5.5 hours 
SAP SuccessFactors xECM by OpenTextEurope:FRI 7 pm UTC5 hours 
SAP SuccessFactors xECM by OpenTextEurope:SUN 3 pm UTC2 hoursLimited to 4 times per year
SAP SuccessFactors xECM by OpenTextAmericas:SAT 1 am UTC5 hours 
SAP SuccessFactors xECM by OpenTextAmericas:SUN 2 am UTC4 hours 

SAP Time and Attendance Management by Workforce Software

SAP Workforce Forecasting and Scheduling by WorkForce Software

APJ:SAT 1 pm UTC4 hours 

SAP Time and Attendance Management by Workforce Software

SAP Workforce Forecasting and Scheduling by WorkForce Software

Europe:SAT 8 pm UTC4 hours 

SAP Time and Attendance Management by Workforce Software

SAP Workforce Forecasting and Scheduling by WorkForce Software

Americas:SUN 2 am UTC4 hours 
SAP Time Management by KronosAPJ:FRI 2 pm UTC4 hoursUp to 4 times per year
SAP Time Management by KronosEurope:FRI 11 pm UTC4 hoursUp to 4 times per year
SAP Time Management by KronosAmericas:FRI 7 pm UTC4 hoursUp to 4 times per year
SAP Trade Repository Reporting by VirtusaAPJ, Europe, Americas:Weekdays 7 pm UTC2 hoursAPJ, Europe, Americas:
SAT 5 am – SUN 8 pm UTC
SAP Trade Repository Reporting by VirtusaAPJ, Europe, Americas:Every 4th MON of every month 11 pm UTC4 hoursAPJ, Europe, Americas:
SAT 5 am – SUN 8 pm UTC
SAP U.S. Benefits Management by BenefitfocusAmericas:SAT 4 am UTC8 hours 
SAP U.S. Payroll Tax Calculation by BSIAmericas:SAT 5 am UTC4 hours 
SAP User Experience Management by KnoaEurope:WED 9 pm UTC2 hours 
SAP User Experience Management by KnoaAmericas:SAT 10 am UTC12 hours 
SAP User Experience Management by KnoaAmericas:THU 3 am UTC2 hours