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Maintenance Windows and Major Upgrade Windows for SAP Cloud Services

Customers who have a valid S-user ID can subscribe to the Change Log document below to receive an email notification whenever updates or changes (unless such change is a reduction in duration of the applicable windows) are made to the Maintenance and Major Upgrade Windows.

SAP Cloud Services

The table below lists the Maintenance and Major Upgrade windows for the applicable SAP Cloud Services. It provides the start times and maximum scheduled downtime duration for the following regions:

  • MENA - Middle East and North Africa
  • APJ - Asia-Pacific and Japan
  • Europe
  • Americas

Maintenance and Major Upgrade Windows for vendor-branded cloud services, i.e. services provided by a third party, are listed in a separate table.

All times are specified in Coordinated Universal Time (UTC).

 MAINTENANCE WINDOWSMAJOR UPGRADE WINDOWS
Cloud ServiceMENAAPJEuropeAmericasFrequencyMENAAPJEuropeAmericas
Callidus Badgeville

Winter:
Monthly
1st  SAT
4 pm

Summer:
Monthly
1st SAT
3 pm

(4 hrs)

Winter:
Monthly
1st  SAT
4 pm

Summer:
Monthly
1st SAT
3 pm

(4 hrs)

Winter:
Monthly
1st  SAT
4 pm

Summer:
Monthly
1st SAT
3 pm

(4 hrs)

Winter:
Monthly
1st  SAT
4 pm

Summer:
Monthly
1st SAT
3 pm

(4 hrs)

     
Callidus Clicktools

Winter:
Monthly
3rd SAT
8 am

Summer:
Monthly
3rd SAT
7 am
(6 hrs)

Winter:
Monthly
3rd SAT
8 am

Summer:
Monthly
3rd SAT
7 am
(6 hrs)

Winter:
Monthly
3rd SAT
8 am

Summer:
Monthly
3rd SAT
7 am
(6 hrs)

Winter:
Monthly
3rd SAT
8 am

Summer:
Monthly
3rd SAT
7 am
(6 hrs)

     
Callidus Commissions

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

     
Callidus Connect Enterprise

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

     
Callidus Contract Life Cycle Management (CLM)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

     
Callidus CPQ

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

     
Callidus DataHug

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

     
Callidus Enablement

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

     
Callidus ICM

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

     
Callidus Landing Pad

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

     
Callidus LeadFormix

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

     
Callidus LeadRocket

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

     
Callidus Litmos 

Winter:
Bi-weekly
FRI
6 pm
(1 hr)

Monthly
3rd SAT
8 am
(4 hrs)

Summer:
Bi-weekly
FRI
5 pm
(1 hr)

Monthly
3rd SAT
7 am
(4 hrs)

Winter:
Bi-weekly
FRI
11 pm
(1 hr)

Monthly
3rd SAT
8 am
(4 hrs)

Summer:
Bi-weekly
FRI
10 pm
(1 hr)

Monthly
3rd SAT
7 am
(4 hrs)

Winter:
Bi-weekly
SAT
1 am
(1 hr)

Monthly
3rd SAT
8 am
(4 hrs)

Summer:
Bi-weekly
SAT
12 am
(1 hr)

Monthly
3rd SAT
7 am
(4 hrs)

Up to 4 times per year 

Winter:
FRI
6 pm

Summer:
FRI
5 pm
(4 hrs)

Winter:
FRI
11 pm

Summer:
FRI
10 pm
(4 hrs)

Winter:
SAT
1 am

Summer:
SAT
12 am
(4 hrs)

Callidus MySalesGame

Winter:
Monthly
1st SAT
4 pm

Summer:
Monthly
1st SAT
3 pm
(4 hrs)

Winter:
Monthly
1st SAT
4 pm

Summer:
Monthly
1st SAT
3 pm
(4 hrs)

Winter:
Monthly
1st SAT
4 pm

Summer:
Monthly
1st SAT
3 pm
(4 hrs)

Winter:
Monthly
1st SAT
4 pm

Summer:
Monthly
1st SAT
3 pm
(4 hrs)

     
Callidus Producer Pro

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

     
Callidus RevSym

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

     
Callidus Sales Performance Manager (Coaching)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

     
Callidus SalesMotivate

Winter:
Monthly
1st SAT
4 pm

Summer:
Monthly
1st SAT
3 pm
(4 hrs)

Winter:
Monthly
1st SAT
4 pm

Summer:
Monthly
1st SAT
3 pm
(4 hrs)

Winter:
Monthly
1st SAT
4 pm

Summer:
Monthly
1st SAT
3 pm
(4 hrs)

Winter:
Monthly
1st SAT
4 pm

Summer:
Monthly
1st SAT
3 pm
(4 hrs)

     
Callidus Telco Dealer Pro

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

     
Callidus Territory and Quota

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

     
Callidus Thunderbridge

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

     
Callidus ViewCentral

 

Winter:
Bi-weekly
FRI
6 pm
(1 hr)

Monthly
3rd SAT
8 am
(4 hrs)

Summer:
Bi-weekly
FRI
5 pm
(1 hr)

Monthly
3rd SAT
7 am
(4 hrs)

Winter:
Bi-weekly
FRI
11 pm
(1 hr)

Monthly
3rd SAT
8 am
(4 hrs)

Summer:
Bi-weekly
FRI
10 pm
(1 hr)

Monthly
3rd SAT
7 am
(4 hrs)

Winter:
Bi-weekly
SAT
1 am
(1 hr)

Monthly
3rd SAT
8 am
(4 hrs)

Summer:
Bi-weekly
SAT
12 am
(1 hr)

Monthly
3rd SAT
7 am
(4 hrs)

Up to 4 times per year

 

Winter:
FRI
6 pm

Summer:
FRI
5 pm
(4 hrs)

Winter:
FRI
11 pm

Summer:
FRI
10 pm
(4 hrs)

Winter:
SAT
1 am

Summer:
SAT
12 am
(4 hrs)

Callidus Workflow

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

     
Pre-study bundle for SAP Signavio solutions FRI
4 pm
(4 hrs)
SAT
12 pm
(6 hrs)
SUN
12 pm
(4 hrs)

Winter:
FRI
9 pm
(4 hrs)
SAT
9 pm
(6 hrs)
SUN
9 pm
(4 hrs)

Summer:
FRI
9 pm
(4 hrs)
SAT
8 pm
(6 hrs)
SUN
8 pm
(4 hrs)

Winter:
SAT
10 am
(4 hrs)
SUN
4 am
(2 hrs)
10 am
(4 hrs)
MON
8 am
(4 hrs)

Summer:
SAT
9 am
(4 hrs)
SUN
4 am
(2 hrs)
9 am
(4 hrs)
MON
7 am
(4 hrs)

Up to 12 times per year FRI
9 pm
(24 hrs)		SAT
4 am
(24 hrs)		SAT
10 am
(24 hrs)
SAP Advanced Solution BundlingFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per yearSAT
4 am
(4 hrs)		SAT
4 am
(4 hrs)		SAT
4 am
(4 hrs)		SAT
4 am
(4 hrs)
SAP Agent ConnectionFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year FRI
9 pm
(24 hrs)		SAT
4 am
(24 hrs)		SAT
10 am
(24 hrs)
SAP Agent Performance Management

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
SAT8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

     
SAP Agricultural Origination PortalZero down-timeZero down-timeZero down-timeZero down-timeUp to 4 times per year    
SAP AI Business ServicesFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		     
SAP Analytics Cloud (1)FRI
7 pm
(4 hrs)		SAT
3 pm
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)		Up to 4 times per yearFRI
7 pm
(6 hrs)		SAT
3 pm
(6 hrs)		SAT
10 pm
(6 hrs)		SUN
4 am
(6 hrs)
SAP API Management

FRI
7 pm
(2 hrs)

SAT
3 pm
(2 hrs)

SAT
10 pm
(2 hrs)

SUN
4 am
(2 hrs)

Up to 4 times per yearFRI
5 pm
(24 hrs)

SAT
1 pm
(24 hrs)

SAT
8 pm
(24 hrs)

SUN
6 am
(24 hrs)

SAP Ariba Category Management  SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year  SAT
8 pm
(4 hrs)		SUN
6 am
(4 hrs)
SAP Ariba Central Invoice Management  SAT
10 pm
(3 hrs)		 Up to 4 times per year  SAT
8 pm
(4 hrs)		 
SAP Ariba Cloud ServicesFRI
7 pm
(4 hrs)		SAT
3 pm
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
12 am
(4 hrs)		Up to 2 times per yearFRI
7 pm
(8 hrs)		SAT
7 pm
(8 hrs)		SAT
7 pm
(8 hrs)		SAT
7 pm
(8 hrs)
SAP Ariba Procurement Planning  SAT
10 pm
(3 hrs)		 Up to 4 times per year  SAT
8 pm
(4 hrs)		 
SAP Asset ManagerZero down-timeZero down-time
Zero down-time
Zero down-time
Up to 4 times per year SAT
12 am
(6 hrs)		SAT
7 am
(6 hrs)		SAT
1 pm
(6 hrs)
SAP Asset Performance ManagementFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year  SUN
1:30 am
(4 hrs)		SUN
7 am
(4 hrs)
SAP Asset Strategy and Performance ManagementFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year  SUN
1:30 am
(4 hrs)		SUN
7 am
(4 hrs)
SAP Authentication 365FRI
7 pm
(4 hrs)		SAT
3 pm
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)		Up to 4 times per year   SAT
4 am
(10 hrs)
SAP Big Data Margin Assurance, cloud editionFRI
7 pm
(1 hr)		SAT
3 pm
(1 hr)		SAT
10 pm
(1 hr)		SUN
4 am
(1 hr)		Up to 4 times per year SAT
12 am
(6 hrs)		SAT
7 am
(6 hrs)		SAT
1 pm
(6 hrs)
SAP Browse Manager and Conversion ManagerZero down-time    
Zero down-timeZero down-timeZero down-time     
SAP Build Work Zone, advanced editionFRI
7 pm
(4 hrs)		SAT
3 pm
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)		Up to 6 times per yearFRI
7 pm
(7 hrs)		FRI
2 pm
(8 hrs)		FRI
10 pm
(7 hrs)		SAT
4 am
(7 hrs)
SAP Business ByDesignFRI
7 pm
(4 hrs)		SAT
3 pm
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)		Up to 4 times per year FRI
10 pm
(24 hrs)		SAT
5 am
(24 hrs)		SAT
11 am
(24 hrs)
SAP Business Network Asset CollaborationFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year SUN
1:30 am
(4 hrs)		SUN
1:30 am
(4 hrs)		SUN
7 am
(4 hrs)
SAP Business Network for LogisticsFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year FRI
9 pm
(24 hrs)		SAT
4 am
(24 hrs)		SAT
10 am
(24 hrs)
SAP Business Network Freight CollaborationFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year FRI
9 pm
(24 hrs)		SAT
4 am
(24 hrs)		SAT
10 am
(24 hrs)
SAP Business Network Global Track and TraceZero down-timeZero down-timeZero down-timeZero down-timeOdd-numbered weeks5 am
(2 hrs)		5 am
(2 hrs)		5 am
(2 hrs)		5 am
(2 hrs)
SAP Business Network Material TraceabilityFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year FRI
9 pm
(24 hrs)		SAT
4 am
(24 hrs)		SAT
10 am
(24 hrs)
SAP Business Network, intelligent insights add-onFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year FRI
9 pm
(24 hrs)		SAT
4 am
(24 hrs)		SAT
10 am
(24 hrs)
SAP Business One Cloud, SAP-Hosted Option  MON
12 am
(4 hrs)

North America:
MON
7 am

Latin America:
MON
4 am
(4 hrs)

Up to 4 times per year  SAT
9 am
(6 hrs)		SAT
9 am
(6 hrs)
SAP Business Technology PlatformZero down-time  Zero down-timeZero down-timeZero down-timeUp to 4 times per yearFRI
5 pm
(4 hrs)
SAT
1 pm
(4 hrs)		SAT
8 pm
(4 hrs)
SUN
6 am
(4 hrs)
SAP Business Technology Platform, ABAP environmentFRI
7 pm
(4 hrs)		SAT
3 pm
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)		Up to 4 times per year FRI
9 pm
(24 hrs) 		SAT
4 am
(24 hrs) 		SAT
10 am
(24 hrs) 
SAP Business Technology Platform, Kyma runtimeZero down-timeZero down-timeZero down-timeZero down-timeUp to 4 times per yearFRI
5 pm
(4 hrs)		SAT
1 pm
(4 hrs)		SAT
8 pm
(4 hrs)		SUN
6 am
(4 hrs)
SAP Cash ApplicationFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year  SAT
7 am
(6 hrs)		 
SAP Cell and Gene Therapy Orchestration  SAT
10 pm
(2 hrs)		 Up to 4 times per year  SAT
3:30 am
(8 hrs)		 
SAP Cloud Appliance Library  Zero down-time Up to 4 times per year  SAT
8 pm
(1 hr)		 
SAP Cloud for CustomerFRI
7 pm
(4 hrs)		SAT
3 pm
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)		Up to 4 times per yearFRI
7 pm
(12 hrs)

SAT
10 am

Greater China:
SAT
3 pm
(12 hrs)

SAT
5 pm
(12 hrs)		SAT
11 pm
(12 hrs)
SAP Cloud for EnergyFRI
7 pm
(3 hrs)		SAT
3 pm
(3 hrs)		SAT
10 pm
(3 hrs)		SUN
4 am
(3 hrs)		Up to 4 times per year  FRI
3:30 am
(12 hrs)		 
SAP Cloud for Intelligent Accounting AutomationFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year 

Goods/ Invoice Receipt:
SAT
7 am
(4 hrs)

Accruals:
SAT
7 am
(6 hrs)

Goods/ Invoice Receipt:
SAT
7 am
(4 hrs)

Accruals:
SAT
7 am
(6 hrs)

Goods/ Invoice Receipt:
SAT
7 am
(4 hrs)

Accruals:
SAT
7 am
(6 hrs)

SAP Cloud for Real EstateZero down-timeZero down-timeZero down-timeZero down-timeUp to 4 times per year FRI
10 pm
(24 hrs)		SAT
5 am
(24 hrs)		SAT
11 am
(24 hrs)
SAP Cloud for Utilities foundationFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		None    
SAP Cloud Identity Access GovernanceZero down-timeZero down-timeZero down-timeZero down-timeUp to 2 times per yearFRI
7 pm
(8 hrs)		SAT
12 am
(8 hrs)		SAT
12 am
(8 hrs)		SAT
12 am
(8 hrs)
SAP Cloud IntegrationFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per yearFRI
5 pm
(12 hrs) 		SAT
1 pm
(12 hrs)		SAT
8 pm
(12 hrs)		SUN
6 am
(12 hrs)
SAP Cloud PeeringFRI
7 pm
(1 hr)		SAT
3 pm
(1 hr)		SAT
10 pm
(1 hr)		SUN
4 am
(1 hr)		     
SAP Cloud Platform GamificationFRI
7 pm
(1 hr)		SAT
3 pm
(1 hr)		SAT
10 pm
(1 hr)		SUN
4 am
(1 hr)		Up to 4 times per year FRI
2 pm
(4 hrs)		FRI
10 pm
(4 hrs)		SAT
4 am
(4 hrs)
SAP Cloud Transport ManagementZero down-timeZero down-timeZero down-timeZero down-timeUp to 4 times per year 

FRI
9 pm
(8 hrs)

SAT
4 am
(8 hrs)

SAT
10 am
(8 hrs)

SAP Commerce CloudFRI
7 pm
(3 hrs)		SAT
3 pm
(3 hrs)		SAT
10 pm
(3 hrs)		SUN
4 am
(3 hrs)		Up to 4 times per year SAT
3 pm
(8 hrs)		SAT
10 pm
(8 hrs)		SUN
4 am
(8 hrs)
SAP Commerce Cloud, context-driven servicesZero down-timeZero down-timeZero down-timeZero down-timeUp to 4 times per year FRI
9 pm
(24 hrs)		SAT
4 am
(24 hrs)		SAT
10 am
(24 hrs)
SAP Commerce Cloud, digital experience monitoringFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		     
SAP Commerce Cloud, solution sales configurationFRI
7 pm
(4 hrs)		SAT
3 pm
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)		Up to 4 times per year 

SAT
3 pm
(8 hrs)

SAT
10 pm
(8 hrs)

SUN
4 am
(8 hrs)

SAP Commerce Cloud, third-party monitoring host unitsFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		     
SAP Commissions

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

     
SAP Complaint HandlingFRI
7 pm
(3 hrs)		SAT
3 pm
(3 hrs)		SAT
10 pm
(3 hrs)		SUN
4 am
(3 hrs)		Up to 4 times per year    
SAP ConcurZero down-timeZero down-timeZero down-timeZero down-time     
SAP Connected AgricultureFRI
7 pm
(3 hrs)		SAT
3 pm
(3 hrs)		SAT
10 pm
(3 hrs)		SUN
4 am
(3 hrs)		Up to 4 times per year SAT
12 am
(6 hrs)		SAT
7 am
(6 hrs)		SAT
1 pm
(6 hrs)
SAP Connected ParkingZero down-timeZero down-timeZero down-timeZero down-timeUp to 4 times per year  SAT
9 pm
(32 hrs)		SUN
3 am
(32 hrs)
SAP Consent Repository

FRI
7 pm
(1 hr)

SAT
3 pm
(1 hr)

SAT
10 pm
(1 hr)		SUN
4 am
(1 hr)		Up to 4 times per year  

FRI
10 pm
(4 hrs)

SAT
4 am
(4 hrs)

SAP Consumer Insight 365FRI
7 pm
(4 hrs)		SAT
3 pm
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)		Up to 4 times per year SAT
3 pm
(10 hrs)		  
SAP Consumer Sales IntelligenceFRI
7 pm
(3 hrs)		SAT
3 pm
(3 hrs)		SAT
10 pm
(3 hrs)		SUN
4 am
(3 hrs)		Up to 4 times per year  MON
10 pm
(6 hrs)		TUE
10 pm
(6 hrs)
SAP Contact Center 365FRI
7 pm
(4 hrs)		SAT
3 pm
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)		Up to 4 times per year FRI
2 pm
(53 hrs)		FRI
9 pm
(53 hrs)		SAT
3 am
(53 hrs)
SAP Contact Center, cloud editionFRI
7 pm
(4 hrs)		SAT
3 pm
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)		Up to 4 times per year FRI
2 pm
(53 hrs)		FRI
9 pm
(53 hrs)		SAT
3 am
(53 hrs)
SAP Continuous Integration and Delivery 

SAT
3 pm
(3 hrs)

SAT
10 pm
(3 hrs)

SUN
4 am
(3 hrs)

Up to 4 times per year 

FRI
2 pm
(4 hrs)

FRI
10 pm
(4 hrs)

SAT
4 am
(4 hrs)

SAP Conversational AIFRI
7 pm
(3 hrs)		SAT
3 pm
(3 hrs)		SAT
10 pm
(3 hrs)		SUN
4 am
(3 hrs)		Up to 4 times per yearSAT
4 am
(24 hrs)		SAT
4 am
(24 hrs)		SAT
4 am
(24 hrs)		SAT
4 am
(24 hrs)
SAP CoPilotFRI
7 pm
(3 hrs)		SAT
3 pm
(3 hrs)		SAT
10 pm
(3 hrs)		SUN
4 am
(3 hrs)		     
SAP CPQ

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

     
SAP Credential StoreZero down-timeZero down-timeZero down-timeZero down-timeUp to 4 times per year 

FRI
2 pm
(4 hrs)

FRI
10 pm
(4 hrs)

SAT
4 am
(4 hrs)

SAP Crowd ServiceFRI
7 pm
(3 hrs)		SAT
3 pm
(3 hrs)		SAT
10 pm
(3 hrs)		SUN
4 am
(3 hrs)		Up to 4 times per year    
SAP Customer AttributionFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year  SAT
7 am
(24 hrs)		SAT
1 pm
(24 hrs)
SAP Customer ConsentZero down-timeZero down-timeZero down-timeZero down-time     
SAP Customer Data Platform

Zero down-time

Zero down-time

Zero down-time

Zero down-time

     
SAP Customer Identity and Access Management for B2C CoreZero down-timeZero down-timeZero down-timeZero down-time     
SAP Customer Identity, B2B add-onZero down-timeZero down-timeZero down-timeZero down-time     
SAP Customer Order SourcingFRI
7 pm
(4 hrs)		SAT
3 pm
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)		Up to 4 times per year FRI
2 pm

(4 hrs)

FRI
9 pm
(8 hrs)

FRI
10 pm

(4 hrs)

SAT
4 am
(8 hrs)

SAT
4 am

(4 hrs)

SAT
10 am
(8 hrs)

SAP Customer ProfileZero down-timeZero down-timeZero down-timeZero down-time     
SAP CX AI ToolkitFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		     
SAP Data CustodianFRI
7 pm
(3 hrs)		SAT
3 pm
(3 hrs)		SAT
10 pm
(3 hrs)		SUN
4 am
(3 hrs)		Up to 4 times per year  SAT
4 am
(24 hrs)		SAT
10 am
(24 hrs)
SAP Data Custodian key management serviceFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year  SAT
4 am
(24 hrs)		SAT
10 am
(24 hrs)
SAP Data IntelligenceFRI
7 pm
(4 hrs)		SAT
3 pm
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)		     
SAP Data Privacy IntegrationZero down-timeZero down-timeZero down-timeZero down-timeUp to 4 times per yearSAT
3 pm
(3 hrs)		SAT
3 pm
(3 hrs)		SAT
3 pm
(3 hrs)		SAT
3 pm
(3 hrs)
SAP Data Quality ManagementFRI
7 pm
(1 hr)		SAT
3 pm
(1 hr)		SAT
10 pm
(1 hr)		SUN
4 am
(1 hr)		     
SAP Data Retention ManagerZero down-timeZero down-timeZero down-timeZero down-timeUp to 4 times per year

SAT
3 pm

SAT
3 pm		SAT
3 pm		SAT
3 pm
SAP Datasphere (1)(2)(3)FRI
7 pm
(3 hrs)		SAT
3 pm
(3 hrs)		SAT
10 pm
(3 hrs)		SUN
4 am
(3 hrs)		Up to 4 times per year SAT
3 pm
(3 hrs)		SAT
10 pm
(3 hrs)		SUN
4 am
(3 hrs)
SAP Digital Manufacturing Cloud  SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year  SAT
8 pm
(3 hrs)		SAT
8 pm
(3 hrs)
SAP Digital Payments  SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year  SAT
7 am
(30 hrs)		SAT
7 am
(30 hrs)
SAP Digital Vehicle OperationsFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year    
SAP Document and Reporting Compliance serviceFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per yearFRI
7 pm
(4hrs)		SAT
3 pm
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)
SAP Document and Reporting Compliance, cloud editionFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year FRI
2 pm
(12 hrs)		FRI
10 pm
(12 hrs)		SAT
4 am
(12 hrs)
SAP Document and Reporting Compliance, inbound invoicing option for Brazil (nota fiscal eletrônica)FRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year SAT
1 pm
(12 hrs)
SAT
8 pm
(12 hrs)		SAT
6 am
(12 hrs)
SAP Document and Reporting Compliance, outbound invoicing option for Brazil (nota fiscal eletrônica)FRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year SAT
1 pm
(12 hrs)		SAT
8 pm
(12 hrs)		SAT
6 am
(12 hrs)
SAP Edge ServicesFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per yearFRI
9 pm
(53 hrs)		FRI
9 pm
(53 hrs)		FRI
9 pm
(53 hrs)		FRI
9 pm
(53 hrs)
SAP Emarsys Customer EngagementZero down-timeZero down-timeZero down-timeZero down-timeUp to 4 times per year  SAT
4 am
(12 hrs)		SAT
4 am
(12 hrs)
SAP E-MobilityFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per yearSAT
4 am
(24 hrs)		SAT
4 am
(24 hrs)		SAT
4 am
(24 hrs)		SAT
4 am
(24 hrs)
SAP Enable NowFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per yearFRI
7 pm
(4 hrs)		SAT
3 pm
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)
SAP Enable Now, cloud edition, consumption option for external workersFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per yearFRI
7 pm
(4 hrs)		SAT
3 pm
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)
SAP Enterprise Architecture Designer, cloud editionFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year  SAT
8 am
(12 hrs)		 
SAP Enterprise ChatbotFRI
7 pm
(3 hrs)		SAT
3 pm
(3 hrs)		SAT
10 pm
(3 hrs)		SUN
4 am
(3 hrs)		Up to 4 times per year
Every second Saturday of March, June, September, December		 SAT
3 pm
(24 hrs)		SAT
10 pm
(24 hrs)		SUN
4 am
(24 hrs)
SAP Enterprise Contract AssemblyFRI
7 pm
(3 hrs)		SAT
3 pm
(3 hrs)		SAT
10 pm
(3 hrs)		SUN
4 am
(3 hrs)		Up to 4 times per year FRI
2 pm
(4 hrs)		FRI
10 pm
(4 hrs)		SAT
4 am
(4 hrs)
SAP Enterprise MessagingZero down-timeZero down-timeZero down-timeZero down-timeUp to 4 times per year FRI
2 pm
(4 hrs)		FRI
10 pm
(4 hrs)		SAT
4 am
(4 hrs)
SAP Enterprise Product DevelopmentFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year 

FRI
12 pm
(36 hrs)

SAT
7 am
(36 hrs)

SAT
1 pm
(36 hrs)

SAP Enterprise Service ManagementFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		     
SAP Enterprise Threat Detection, cloud editionFRI
7 pm
(4 hrs)		SAT
3 pm
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)		Up to 4 times per year    
SAP Entitlement ManagementFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year FRI
9 pm
(24 hrs)		SAT
4 am
(24 hrs)		SAT
10 am
(24 hrs)
SAP Event Ticketing  

MON
12 am
(3 hrs)

MON
5 am
(3 hrs)

Up to 2 times per year  

MON
12 am
(8 hrs)

MON
5 am
(8 hrs)

SAP Event Ticketing Pro  MON
12 am
(3 hrs)		MON
5 am
(3 hrs)		Up to 2 times per year  MON
12 am
(8 hrs)		MON
5 am
(8 hrs)
SAP Exchange MediaZero down-timeZero down-timeZero down-timeZero down-timeUp to 4 times per year SAT
12 am
(6 hrs)		SAT
7 am
(6 hrs)		SAT
1 pm
(6 hrs)
SAP Excise Tax serviceFRI
7 pm
(3 hrs)		SAT
3 pm
(3 hrs)		SAT
10 pm
(3 hrs)		SUN
4 am
(3 hrs)		Up to 4 times per year 

FRI
2 pm
(4 hrs)

FRI
10 pm
(4 hrs)

SAT
4 am
(4 hrs)

SAP Extension SuiteZero down-timeZero down-timeZero down-timeZero down-timeUp to 4 times per yearFRI
5 pm
(4 hrs)		SAT
1 pm
(4 hrs)		SAT
8 pm
(4 hrs)		SUN
6 am
(4 hrs)
SAP Field Service ManagementFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year    
SAP FieldglassZero down-timeZero down-timeZero down-timeZero down-timeUp to 5 times per yearFRI
7 pm
(40 hrs)		FRI
3 pm
(40 hrs)		FRI
10 pm
(40 hrs)		SAT
4 am
(40 hrs)
SAP Financial Statements InsightsFRI
7 pm
(3 hrs)		SAT
3 pm
(3 hrs)		SAT
10 pm
(3 hrs)		SUN
4 am
(3 hrs)		Up to 4 times per year SAT
7 am
(6 hrs)		SAT
7 am
(6 hrs)		SAT
7 am
(6 hrs)
SAP Fiori CloudZero down-timeZero down-timeZero down-timeZero down-timeUp to 4 times per year FRI
2 pm
(4 hrs)		FRI
10 pm
(4 hrs)		SAT
4 am
(4 hrs)
SAP Green TokenFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per yearFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)
SAP Group Reporting Data Collection (1)(2)  Zero down-timeZero down-timeUp to 4 times per year  SAT
10 pm
(8 hrs)		SUN
4 am
(8 hrs)
SAP HANA CloudZero down-timeZero down-timeZero down-timeZero down-timeUp to 4 times per yearFRI
5 pm
(4 hrs)		SAT
1 pm
(4 hrs)		SAT
8 pm
(4 hrs)		SUN
6 am
(4 hrs)
SAP HANA service for SAP Business Technology Platform, enterprise editionFRI
7 pm
(4 hrs)		SAT
3 pm
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)		Up to 4 times per year 

SAT
1 pm
(4 hrs)

SAT
8 pm
(4 hrs)

SUN
6 am
(4 hrs)

SAP HANA service for SAP Business Technology Platform, standard editionFRI
7 pm
(4 hrs)		SAT
3 pm
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)		Up to 4 times per year SAT
1 pm
(4 hrs)		SAT
8 pm
(4 hrs)		SUN
6 am
(4 hrs)
SAP Health Data Services for FHIR SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		 Up to 4 times per year SAT
1 pm
(4 hrs)		SAT
8 pm
(4 hrs)		 
SAP Industry Process FrameworkFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year    
SAP Information Collaboration Hub for Life Sciences  SUN
4 am
(2 hrs)		SUN
4 am
(2 hrs)

Up to 4 times per year

Planned  for February, May, August, November

  SAT
5:30 am
(2 hrs)		SAT
5:30 am
(2 hrs)
SAP Innovation ManagementFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year FRI
2 pm
(64 hrs)		FRI
9 pm
(65 hrs)		SAT
3 am
(65 hrs)
SAP Integrated Business PlanningFRI
7 pm
(4 hrs)		SAT
3 pm
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)		Up to 4 times per yearFRI
1 am
(24 hrs)		FRI
9 pm
(24 hrs)		SAT
4 am
(24 hrs)		SAT
10 am
(24 hrs)
SAP Integration SuiteZero down-timeZero down-timeZero down-timeZero down-timeUp to 4 times per yearFRI
5 pm
(4hrs)

SAT
1 pm
(4 hrs)

SAT
8 pm
(4 hrs)

SUN
6 am
(4 hrs)

SAP Intelligent AgricultureFRI
7 pm
(4 hrs)		SAT
3 pm
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)		     
SAP Intelligent Clinical Supply ManagementFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per yearSAT
7 pm
(24 hrs)		FRI
2 pm
(24 hrs)
FRI
10 pm
(24 hrs)		SAT
4 am
(24 hrs)
SAP Intelligent Notification 365FRI
7 pm
(4 hrs)		SAT
3 pm
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)		     
SAP Intelligent Product DesignFRI
7 pm
(3 hrs)		SAT
3 pm
(3 hrs)		SAT
10 pm
(3 hrs)		SUN
4 am
(3 hrs)		Up to 4 times per year SAT
12 am
(24 hrs)		SAT
7 am
(24 hrs)		SAT
3 pm
(24 hrs)
SAP Intelligent Product RecommendationFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		     
SAP Intelligent Returns ManagementFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per yearSUN
3 am
(12 hrs)		SUN
3 am
(12 hrs)		SUN
3 am
(12 hrs)		SUN
3 am
(12 hrs)
SAP Intelligent Robotic Process Automation (1)FRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year FRI
9 pm
(24 hrs)		SAT
4 am
(24 hrs)		SAT
10 am
(24 hrs)
SAP Intelligent Sales Execution

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

     
SAP Intelligent Trade Claims Management (1)

FRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year FRI
2 pm
(8 hrs)		FRI
10 pm
(8 hrs)		SUN
1 am
(8 hrs)
SAP Internet of ThingsFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per yearFRI
9 pm
(53 hrs)		FRI
9 pm
(53 hrs)		FRI
9 pm
(53 hrs)		FRI
9 pm
(53 hrs)
SAP IoT Connect 365Up to once every month
SAT
10 pm
(4 hrs)		Up to once every month
SAT
10 pm
(4 hrs)		Up to once every month
SAT
10 pm
(4 hrs)		Up to once every month
SAT
10 pm
(4 hrs)		Up to 4 times per yearSAT
7 am
(6 hrs)		SAT
7 am
(6 hrs)		SAT
7 am
(6 hrs)		SAT
7 am
(6 hrs)
SAP Jam Collaboration

Weekly
FRI
7 pm
(1 hr)

Monthly
FRI
7 pm
(4 hrs)

Weekly
SAT
3 pm
(1 hr)

Monthly
SAT
3 pm
(4 hrs)

Weekly
SAT
10 pm
(1 hr)

Monthly
SAT
10 pm
(4 hrs)

Weekly
SUN
4 am
(1 hr)

Monthly
SUN
4 am
(4 hrs)

Up to 6 times per yearFRI
7 pm
(7 hrs)		FRI
3 pm
(7 hrs)		FRI
10 pm
(7 hrs)		SAT
4 am
(7 hrs)
SAP Jam Communities

Weekly
FRI
7 pm
(1 hr)

Monthly
FRI
7 pm
(4 hrs)

Weekly
SAT
3 pm
(1 hr)

Monthly
SAT
3 pm
(4 hrs)

Weekly
SAT
10 pm
(1 hr)

Monthly
SAT
10 pm
(4 hrs)

Weekly
SUN
4 am
(1 hr)

Monthly
SUN
4 am
(4 hrs)

Up to 6 times per yearFRI
7 pm
(7 hrs)		FRI
3 pm
(7 hrs)		FRI
10 pm
(7 hrs)		SAT
4 am
(7 hrs)
SAP Knowledge WorkspaceFRI
7 pm
(1 hr)		SAT
3 pm
(1 hr)		SAT
10 pm
(1 hr)		SUN
4 am
(1 hr)		Up to 8 times per year    
SAP Landscape Management Cloud  Zero down-time Up to 4 times per year  

SAT
8 pm
(4 hrs) 

 
SAP LeanIX Application Portfolio ManagementWeekday
8 pm
(1 hr)		Weekday
1 pm
(1 hr)		Weekday
8 pm
(1 hr)		Weekday
8 am
(1 hr)		Up to 8 times per year, see LeanIX status pageSAT
7 am
(10 hrs)
SAT
7 am
(10 hrs)		SAT
7 am
(10 hrs)		SAT
7 am
(10 hrs)
SAP LeanIX Architecture and Roadmap PlanningWeekday
8 pm
(1 hr)		Weekday
1 pm
(1 hr)		Weekday
8 pm
(1 hr)		Weekday
8 am
(1 hr)		Up to 8 times per year, see LeanIX status pageSAT
7 am
(10 hrs)		SAT
7 am
(10 hrs)		SAT
7 am
(10 hrs)		SAT
7 am
(10 hrs)
SAP LeanIX Technology Risk and ComplianceWeekday
8 pm
(1 hr)		Weekday
1 pm
(1 hr)		Weekday
8 pm
(1 hr)		Weekday
8 am
(1 hr)		Up to 8 times per year, see LeanIX status pageSAT
7 am
(10 hrs)		SAT
7 am
(10 hrs)		SAT
7 am
(10 hrs)		SAT
7 am
(10 hrs)
SAP Learning Hub

FRI
7 pm
(7 hrs)

SAT
3 pm
(7 hrs)

SAT
7 pm
(7 hrs)

SUN
4 am
(7 hrs)

Up to 6 times per year

FRI
7 pm
(7 hrs)

FRI
3 pm
(7 hrs)

FRI
10 pm
(7 hrs)

SAT
4 am
(7 hrs)

SAP Leonardo Machine Learning FoundationFRI
7 pm
(3 hrs)		SAT
3 pm
(3 hrs)		SAT
10 pm
(3 hrs)		SUN
4 am
(3 hrs)		Up to 4 times per year FRI
10 pm
(24 hrs)		SAT
5 am
(24 hrs)		SAT
11 am
(24 hrs)
SAP Litmos Training, all editions

 

Winter:
Bi-weekly
FRI
6 pm
(1 hr)

Monthly
3rd SAT
8 am
(4 hrs)

Summer:
Bi-weekly
FRI
5 pm
(1 hr)

Monthly
3rd SAT
7 am
(4 hrs)

Winter:
Bi-weekly
FRI
11 pm
(1 hr)

Monthly
3rd SAT
8 am
(4 hrs)

Summer:
Bi-weekly
FRI
10 pm
(1 hr)

Monthly
3rd SAT
7 am
(4 hrs)

Winter:
Bi-weekly
SAT
1 am
(1 hr)

Monthly
3rd SAT
8 am
(4 hrs)

Summer:
Bi-weekly
SAT
12 am
(1 hr)

Monthly
3rd SAT
7 am
(4 hrs)

Up to 4 times per year 

Winter:
FRI
6 pm

Summer:
FRI
5 pm
(4 hrs)

Winter:
FRI
11 pm

Summer:
FRI
10 pm
(4 hrs)

Winter:
SAT
1 am

Summer:
SAT
12 am
(4 hrs)

SAP Live Customer CloudFRI
7 pm
(4 hrs)		SAT
3 pm
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)		Up to 4 times per year SAT
3 pm
(6 hrs)		SAT
10 pm
(6 hrs)		SUN
4 am
(6 hrs)
SAP LiveLink 365FRI
7 pm
(4 hrs)		SAT
3 pm
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)		Up to 4 times per year   SAT
4 am
(10 hrs)
SAP Localization Hub, tax serviceFRI
7 pm
(3 hrs)		SAT
3 pm
(3 hrs)		SAT
10 pm
(3 hrs)		SUN
4 am
(3 hrs)		Up to 4 times per year    
SAP LoyaltyFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year    
SAP Market Communication for UtilitiesFRI
7 pm
(4 hrs)		SAT
3 pm
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)		Up to 4 times per year  FRI
10 pm
(30 hrs)		 
SAP Market Rates ManagementFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 10 times per year    
SAP Marketing CloudFRI
7 pm
(4 hrs)		SAT
3 pm
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)		Up to 4 times per yearFRI
1 am
(24 hrs)		FRI
9 pm
(24 hrs)		SAT
4 am
(24 hrs)		SAT
10 am
(24 hrs)
SAP Master Data Governance, cloud editionFRI
7 pm
(4 hrs)		SAT
3 pm
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)		Up to 4 times per year FRI
9 pm
(24 hrs)		SAT
4 am
(24 hrs)		SAT
10 am
(24 hrs)
SAP Master Data IntegrationFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year    
SAP Master Data service for business partners

FRI
7 pm
(4 hrs)

SAT
3 pm
(4 hrs)

SAT
10 pm
(4 hrs)

SUN
4 am
(4 hrs)

Up to 4 times per year    
SAP MerchandisingZero down-timeZero down-timeZero down-timeZero down-time     
SAP Mobile Services for app and device management

FRI
7 pm
(3 hrs)

SAT
3 pm
(3 hrs)

SAT
10 pm
(3 hrs)

SUN
4 am
(3 hrs)

Up to 4 times per year 

SAT
3 pm
(4 hrs)

FRI
10 pm
(4 hrs)

SAT
4 am
(4 hrs)

SAP Mobile Services for SAP FioriFRI
7 pm
(3 hrs)		SAT
3 pm
(3 hrs)		SAT
10 pm
(3 hrs)		SUN
4 am
(3 hrs)		Up to 4 times per year SAT
3 pm
(4 hrs)		FRI
10 pm
(4 hrs)		SAT
4 am
(4 hrs)
SAP Multi-Bank ConnectivityFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year FRI
2 pm
(53 hrs)		FRI
9 pm
(53 hrs)		SAT
3 am
(53 hrs)
SAP Network Logistics HubFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year Any weekday
3:30 am
(4 hrs)		Any weekday
3:30 am
(4 hrs)		Any weekday
3:30 am
(4 hrs)
SAP Omnichannel Promotion PricingFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per yearFRI
5 pm
(4 hrs)		SAT
1 pm
(4 hrs)		SAT
8 pm
(4 hrs)		SUN
6 am
(4 hrs)
SAP Omnichannel Sales Transfer and AuditFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year FRI
2 pm
(4 hrs)		FRI
10 pm
(4 hrs)		SAT
4 am
(4 hrs)
SAP Open ConnectorsZero down-timeZero down-timeZero down-timeZero down-timeUp to 4 times per year  

FRI
10 pm
(4 hrs)

SUN
4 am
(4 hrs)

SAP Order and Delivery SchedulingFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per yearFRI
9 pm
(12 hrs)		FRI
9 pm
(12 hrs)		FRI
9 pm
(12 hrs)		FRI
9 pm
(12 hrs)
SAP Order Management for sourcing and availability SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year FRI
2 pm
(4 hrs)		FRI
10 pm
(4 hrs)		SAT
4 am
(4 hrs)
SAP Order Management foundation (1)(2)FRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year FRI
2 pm
(4 hrs)		FRI
10 pm
(4 hrs)		SAT
4 am
(4 hrs)
SAP Outcome-Based Business InsightsFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year FRI
9 pm
(24 hrs)		SAT
4 am
(24 hrs)		SUN
10 am
(24 hrs)
SAP People Connect 365FRI
7 pm
(4 hr)		SAT
3 pm
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)		Up to 4 times per year   SAT
4 am
(10 hrs)
SAP Personal Data Manager

Zero down-time

Zero down-time

Zero down-time

Zero down-time

Up to 4 times per year  

FRI
10 pm
(4 hrs)

SAT
4 am
(4 hrs)

SAP Predictive Asset InsightsFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year  SUN
1:30 am
(4 hrs)		SUN
7 am
(4 hrs)
SAP Predictive Engineering Insights FRI
3 pm
(2 hrs)		FRI
3 pm
(2 hrs)		FRI
3 pm
(2 hrs)		Up to 8 times per year FRI
3 pm
(64 hrs)		FRI
3 pm
(64 hrs)		FRI
3 pm
(64 hrs)
SAP Predictive ReplenishmentFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year  SAT
8 pm
(4 hrs)		 
SAP Print serviceFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per yearFRI
5 pm
(4 hrs)		SAT
1 pm
(4 hrs)		SAT
8 pm
(4 hrs)		SUN
6 am
(4 hrs)
SAP Privacy GovernanceZero down-timeZero down-timeZero down-timeZero down-timeUp to 4 times per yearFRI
7 am
(4 hrs)		FRI
7 am
(4 hrs)		FRI
7 am
(4 hrs)		FRI
7 am
(4 hrs)
SAP Product Content HubFRI
7 pm
(4 hrs)		SAT
3 pm
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)		Up to 4 times per year FRI
9 pm
(24 hrs)		SAT
4 am
(24 hrs)		SAT
10 am
(24 hrs)
SAP Product Footprint Management for clean operations (2)FRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year    
SAP Product Lifecycle Costing, cloud edition  Monthly SAT
10 pm
(6 hrs)		Monthly SUN
4 am
(6 hrs)		Up to 4 times per year    
SAP Product Lifecycle ManagementFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year FRI
12 pm
(24 hrs)		SAT
7 am
(24 hrs)		SAT
1 pm
(24 hrs)
SAP Profitability and Performance Management CloudFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year  SAT
10 pm
(8 hrs)
SUN
4 am
(8 hrs)
SAP Public Budget Formulation, cloud editionFRI
7 pm
(1 hr)		SAT
3 pm
(1 hr)		SAT
10 pm
(1 hr)		SUN
4 am
(1 hr)		     
SAP Quality Issue ResolutionFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year  FRI
3:30 am
(3 hrs)		 
SAP RealSpendFRI
7 pm
(3 hrs)		SAT
3 pm
(3 hrs)		SAT
10 pm
(3 hrs)		SUN
4 am
(3 hrs)		Up to 4 times per year SAT
7 am
(6 hrs)		SAT
7 am
(6 hrs)		SAT
7 am
(6 hrs)
SAP ResolveFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year SAT
3 am
(53 hrs)		SAT
3 am
(53 hrs)		SAT
3 am
(53 hrs)
SAP Responsible Design and Production (2)FRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per yearFRI
7 pm
(4 hrs)		SAT
3 pm
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)
SAP Retail Activity OptimizationFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 6 times per year    
SAP Returnable Packaging Management  Zero down-timeZero down-timeUp to 4 times per year  SAT
7 am
(8 hrs)		SAT
7 am
(8 hrs)
SAP Revenue Growth Optimization (1)(2)FRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year   SAT
6 am
(8 hrs)
SAP Risk and Assurance ManagementZero down-timeZero down-timeZero down-timeZero down-timeUp to 4 times per yearFRI
7 am
(4 hrs)		FRI
7 am
(4 hrs)		FRI
7 am
(4 hrs)		FRI
7 am
(4 hrs)
SAP RuumFRI
7 pm
(1 hr)		SAT
3 pm
(1 hr)		SAT
10 pm
(1 hr)		SUN
4 am
(1 hr)		Up to 3 times per year    
SAP S/4HANA Cloud editionFRI
7 pm
(4 hrs)		SAT
3 pm
(4 hrs)
SAT
10 pm
(4 hrs)
SUN
4 am
(4 hrs)
Up to 4 times per yearFRI
1 am
(24 hrs)
FRI
9 pm
(24 hrs)
SAT
4 am
(24 hrs)
SAT
10 am
(24 hrs)
SAP Advanced Financial Closing  SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year
  SAT
10 pm
(24 hrs)		SUN
4 am
(24 hrs)
SAP S/4HANA Cloud for credit integration  SAT
10 pm
(1 hr)
SUN
4 am
(1 hr)
Up to 4 times per year  SAT
7 am
(6 hrs)		SAT
1 pm
(6 hrs)
SAP S/4HANA Cloud for customer payments  SAT
10 pm
(1 hr)		SUN
4 am
(1 hr)		Up to 4 times per year  SAT
7 am
(6 hrs)		SAT
1 pm
(6 hrs)
SAP S/4HANA Cloud for projects, collaborative project management  SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 12 times per year  FRI
4 am
(12 hrs)		FRI
6 am
(12 hrs)
SAP S/4HANA Cloud for projects, resource management  SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year  SAT
8 pm
(4 hrs)		SUN
6 am
(4 hrs)
SAP S/4HANA for supplier quotation managementFRI
7 pm
(4 hrs)		SAT
3 pm
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)		Up to 4 times per year 

FRI
9 pm
(24 hrs)

SAT
4 am
(24 hrs)

SAT
10 am
(24 hrs)

SAP Sales Cloud and SAP Service Cloud Version 2 Monthly
1st SAT
3 pm
(1 hr)		Monthly
1st SAT
10 pm
(1 hr)		Monthly
1st SUN
4 am
(1 hr)		     
SAP Secure Login Service for SAP GUIZero down-timeZero down-timeZero down-timeZero down-timeUp to 4 times per yearFRI
5 pm
(4 hrs)
SAT
1 pm
(4 hrs)
SAT
8 pm
(4 hrs)
SUN
6 am
(4 hrs)
SAP Self-Billing CockpitFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		     
SAP Service Ticket IntelligenceFRI
7 pm
(1 hr)		SAT
3 pm
(1 hr)		SAT
10 pm
(1 hr)		SUN
4 am
(1 hr)		Up to 4 times per year  WED
2 am
(2 hrs)		WED
6 am
(2 hrs)
SAP Signavio Process InsightsFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 12 times per year FRI
9 pm
(24 hrs)		SAT
4 am
(24 hrs)		SAT
10 am
(24 hrs)
SAP Signavio solutions FRI
4 pm
SAT, SUN
12 pm
(4 hrs)

Winter:
FRI, SAT, SUN
9 pm
(4 hrs)

Summer:
FRI, SAT, SUN
8 pm
(4 hrs)

Winter:
SAT, SUN
10 am
MON
8 am
(4 hrs)

Summer:
SAT, SUN
9 am
Mon
7 am
(4 hrs)

     
SAP Solution Sales Configuration, cloud editionFRI
7 pm
(2 hrs)
SAT
3 pm
(2 hrs)
SAT
10 pm
(2 hrs)
SUN
4 am
(2 hrs)
Up to 4 times per yearSAT
7 pm
(24 hrs)
FRI
2 pm
(24 hrs)
FRI
10 pm
(24 hrs)
SAT
4 am
(24 hrs)
SAP Sports One 

MON
9 pm
(2 hrs)

WED
9 pm
(1 hr)

Winter:
TUE
5 am
(2 hrs)
THU
5 am
(1 hr)

Summer:
TUE
4 am
(2 hrs)
THU
4 am
(1 hr)

Winter:
TUE
11 am
(2 hrs)
THU
11 am
(1 hr)

Summer:
TUE
10 am
(2 hrs)
THU
10 am
(1 hr)

Once per year(8 hrs)(8 hrs)(8 hrs)(8 hrs)
SAP Subscription Billing  SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year  SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)
SAP SuccessFactors Employee Central PayrollFRI
7 pm
(4 hrs)		SAT
3 pm
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)		Up to 6 times per yearFRI
7 pm
(4 hrs)		FRI
3 pm
(4 hrs)		FRI
10 pm
(4 hrs)		SAT
4 am
(4 hrs)
SAP SuccessFactors HXM Suite (except SAP SuccessFactors Employee Central Payroll)

Weekly
FRI
7 pm
(1 hr)

Monthly
FRI
7 pm
(4 hrs)

Weekly
SAT
3 pm
(1 hr)

Monthly
SAT
3 pm
(4 hrs)

Weekly
SAT
10 pm
(1 hr)

Monthly
SAT
10 pm
(4 hrs)

Weekly
SUN
4 am
(1 hr)

Monthly
SUN
4 am
(4 hrs)

Up to 6 times per yearFRI
7 pm
(7 hrs)
FRI
3 pm
(7 hrs)		FRI
10 pm
(7 hrs)		SAT
4 am
(7 hrs)
SAP SuccessFactors People AnalyticsFRI
7 pm
(4 hrs)		SAT
3 pm
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)		Up to 4 times per yearFRI
7 pm
(6 hrs)		SAT
3 pm
(6 hrs)		SAT
10 pm
(6 hrs)		SUN
4 am
(6 hrs)
SAP SuccessFactors Visa and Permit ManagementFRI
7 pm
(7 hrs)		SAT
3 pm
(7 hrs)		SAT
7 pm
(7 hrs)		SUN
4 am
(7 hrs)		Up to 6 times per yearFRI
7 pm
(7 hrs)		FRI
3 pm
(7 hrs)		FRI
10 pm
(7 hrs)		SAT
4 am
(7 hrs)
SAP SuccessFactors Work ZoneFRI
7 pm
(4 hrs)		SAT
3 pm
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)		Up to 6 times per yearFRI
7 pm
(7 hrs)		FRI
2 pm
(8 hrs)		FRI
10 pm
(7 hrs)		SAT
4 am
(7 hrs)
SAP Supplier Problem-SolvingFRI
7 pm
(3 hrs)		SAT
3 pm
(3 hrs)		SAT
10 pm
(3 hrs)		SUN
4 am
(3 hrs)		Up to 4 times per year  

FRI
3:30 am
(3 hrs)

 
SAP Supply Base OptimizationFRI
7 pm
(3 hrs)		SAT
3 pm
(3 hrs)		SAT
10 pm
(3 hrs)		SUN
4 am
(3 hrs)		Up to 4 times per year SAT
12 am
(6 hrs)		SAT
7 am
(6 hrs)		SAT
1 pm
(6 hrs)
SAP Sustainability Control TowerFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		     
SAP Sustainability Footprint Management (2)FRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year    
SAP Territory and Quota

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

Winter:
SAT
8 am

Summer:
SAT
7 am
(6 hrs)

     
SAP Translation HubFRI
7 pm
(3 hrs)		SAT
3 pm
(3 hrs)		SAT
10 pm
(3 hrs)		SUN
4 am
(3 hrs)		Up to 12 times per year(4 hrs)(4 hrs)(4 hrs)(4 hrs)
SAP TwoGoZero down-timeZero down-timeZero down-timeZero down-timeUp to 12 times per year  FRI
9 pm
(53 hrs)		 
SAP Upscale CommerceZero down-timeZero down-timeZero down-timeZero down-time     
SAP Utilities CoreFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		None    
SAP Utilities Core for GermanyFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		     
SAP Variant Configuration and Pricing SAT
3 pm
(3 hrs)		SAT
10 pm
(3 hrs)		SUN
4 am
(3 hrs)		Up to 4 times per year 

SAT
3 pm
(8 hrs)

SAT
10 pm
(8 hrs)

SUN
4 am
(8 hrs)

SAP Variant Configuration and Pricing, as part of SAP CPQ, professional edition  SAT
3 pm
(3 hrs)		SAT
10 pm
(3 hrs)		SUN
4 am
(3 hrs)		Up to 4 times per year SAT
3 pm
(8 hrs)		SAT
10 pm
(8 hrs)		SUN
4 am
(8 hrs)
SAP Variant Configuration and Pricing, as part of SAP CPQ, professional edition for SAP Commerce SAT
3 pm
(3 hrs)		SAT
10 pm
(3 hrs)		SUN
4 am
(3 hrs)		Up to 4 times per year SAT
3 pm
(8 hrs)		SAT
10 pm
(8 hrs)		SUN
4 am
(8 hrs)
SAP Vehicles NetworkZero down-timeZero down-timeZero down-timeZero down-timeUp to 4 times per year SAT
2 pm
(32 hrs)		SAT
9 pm
(32 hrs)		SUN
3 am
(32 hrs)
SAP Virtual Machine serviceFRI
7 pm
(3 hrs)		SAT
3 pm
(3 hrs)		SAT
10 pm
(3 hrs)		SUN
4 am
(3 hrs)		Up to 4 times per year SAT
1 pm
(4 hrs)		SAT
8 pm
(4 hrs)		SUN
6 am
(4 hrs)
SAP Warehouse InsightsFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year  SAT
12 am
(4 hrs)		 
SAP Warehouse RoboticsFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year  SAT
12 am
(4 hrs)		SAT
12 am
(4 hrs)
SAP Watch List ScreeningZero down-timeZero down-timeZero down-timeZero down-timeUp to 4 times per yearFRI
7 am
(4 hrs)		FRI
7 am
(4 hrs)		FRI
7 am
(4 hrs)		FRI
7 am
(4 hrs)
SAP Work Manager, cloud editionZero down-timeZero down-timeZero down-timeZero down-timeUp to 12 times per year  THU
6 pm
(2 hrs)		 
Trading platform integrationFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		Up to 4 times per year SAT
3 am
(18 hrs)		SAT
9 am
(18 hrs)		SAT
3 am
(18 hrs)

(1) These Major Upgrade Windows are separate from and in addition to Major Upgrade Windows of underlying SAP Business Technology Platform.

(2) These Maintenance Windows are separate from and in addition to Maintenance Windows of underlying SAP HANA Cloud.

(3) These Maintenance Windows are separate from and in addition to Maintenance Windows of underlying SAP Data Intelligence.

Vendor-Branded Cloud Services

The table below lists the Maintenance and Major Upgrade windows for cloud services provided by a third party. It provides the start times and maximum scheduled downtime duration for the following regions:

  • MENA - Middle East and North Africa
  • APJ - Asia-Pacific and Japan
  • Europe
  • Americas

Unless otherwise stated, all times are specified in Coordinated Universal Time (UTC).

 MAINTENANCE WINDOWSMAJOR UPGRADE WINDOWS & COMMENTS
Cloud ServiceMENAAPJEuropeAmericas 
SAP Access Violation Management by Greenlight SAT
3 pm
(1 hr)		SAT
10 pm
(1 hr)		SUN
4 am
(1 hr)

Up to 12 times per year

Every 4th SAT of March and September
11 pm (4 hrs)

SAP Account Reconciliation & Automation by BlackLine SAT
3 pm
(1 hr)		SAT
10 pm
(1 hr)		SUN
4 am
(1 hr)		Up to 12 times per year.
On request to SAP
SAP Account Substantiation and Automation by BlackLine, base edition SAT
3 pm
(1 hr)		SAT
10 pm
(1 hr)		SUN
4 am
(1 hr)		Up to 12 times per year.
On request to SAP
SAP Account Reconciliation & Automation by BlackLine, premier edition SAT
3 pm
(1 hr)		SAT
10 pm
(1 hr)		SUN
4 am
(1 hr)		Up to 12 times per year.
On request to SAP
SAP Advanced Data Migration by Syniti, cloud editionFRI
7 pm
(4 hrs)		SAT
3 pm
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)		 
SAP Archiving and Document Access Core by OpenText 

Australia:
2nd Friday every month
9 am
(2 hrs)

India:
2nd Sunday of every month
4:30 pm
(2 hrs)

Japan:
2nd Friday every month 1:30 pm
(2 hrs)

OpenText reserves one extended maintenance window (4 hrs) per calendar quarter. This window and other upcoming scheduled maintenance, current status and incidents are published under status.opentext.com

Amstelveen, NL:
2nd Sunday every month
4 pm
(2 hrs)

Frankfurt, DE:
2nd Sunday every month
6 pm
(2 hrs)

OpenText reserves one extended maintenance window (4 hrs) per calendar quarter. This window and other upcoming scheduled maintenance, current status and incidents are published under status.opentext.com

2nd Sunday of every month
3 am
(2 hrs)

OpenText reserves one extended maintenance window (4 hrs) per calendar quarter. This window and other upcoming scheduled maintenance, current status and incidents are published under status.opentext.com

Up to 4 times per year
(4 hrs)

The same start date and start times listed for the Maintenance Windows shall apply for the major upgrade windows.

SAP Assessment Management by Questionmark  SAT
10 am
(12 hrs)		SAT
10 am
(12 hrs)		Regular Maintenance windows on a third Saturday of each month
SAP Business Network, project44 add-onsFRI
7 pm
(4 hrs)		SAT
3 pm
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)		 
SAP Central Finance Data Harmonization by Magnitude for SAP S/4HANA CloudFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		 
SAP Central Finance Transaction Replication by Magnitude, cloud editionFRI
7 pm
(2 hrs)		SAT
3 pm
(2 hrs)		SAT
10 pm
(2 hrs)		SUN
4 am
(2 hrs)		 
SAP Change Impact Analysis by TricentisFRI
7 pm
(3 hrs)		SAT
3 pm
(3 hrs)
SAT
10 pm
(3 hrs)
SUN
4 am
(3 hrs)
Quarterly, if required
SAP Channel Program Management by Vistex  SAT
10 pm
(4 hrs)		 Up to 4 times per year
Europe: SAT 4 am (24 hrs)
SAP Commerce Marketplace Management by Mirakl12 am
(4 hrs)		12 am
(4 hrs)		12 am
(4 hrs)		12 am
(4 hrs)		Upon written request from partner and mutual agreement
SAP Communication Center by Ancile 

Option 1:
MON & WED
6 pm
(2 hrs)

Option 2:
FRI
6 pm
(4 hrs)

Option 1:
TUE & THU
1 am
(2 hrs)

Option 2:
SAT
1 am
(4 hrs)

Option 1:
TUE & THU
7 am
(2 hrs)

Option 2:
SAT
7 am
(4 hrs)

Customer may select from any one of the maintenance window options 1 or 2
SAP Content Stream by SkillsoftSUN
6 pm
(2 hrs)		SUN
6 pm
(2 hrs)		SUN
6 pm
(2 hrs)		SUN
6 pm
(2 hrs)		None
SAP Data Visualization by Zoomdata SAT
3 pm
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)		Up to 4 times per year
MON 11 pm region local time (4 hrs)
SAP Digital Asset Management Cloud by OpenText  

SAT
7 pm
(5 hrs)

SUN
3 pm
(2 hrs)

SAT
1 am
(5 hrs)

SUN
2 am
(4 hrs)

Up to 52 times per year
SAP Document Presentment by OpenText, cloud editionFRI
7 pm
(4 hrs)		SAT
3 am
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)

Up to 4 times per year

APJ: FRI 9 pm (24 hrs)

Europe: SAT 4 am (24 hrs)

Americas: SAT 10 am (24 hrs)

SAP Dynamic Pricing by GK 1.0 SAT
3 am
(8 hrs)		SAT
10 pm
(8 hrs)		SUN
4 am
(8 hrs)		Up to 4 times per year
SAP Employee Experience Management Solutions by QualtricsFRI
7 pm
(3 hrs)		SAT
3 pm
(3 hrs)		SAT
10 pm
(3 hrs)		SUN
4 am
(3 hrs)		 
SAP Energy Self-Service Accelerator for Utilities by SEW, cloud edition supplementSAT
10 pm
(4 hrs)		SAT
3 pm
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)

Up to 12 times per year

Every 4th SAT of MAR and SEP
11 pm
(6 hrs)

SAP Enterprise Continuous Testing by TricentisFRI
7 pm
(3 hrs)
SAT
3 pm
(3 hrs)
SAT
10 pm
(3 hrs)
SUN
4 am
(3 hrs)
Quarterly, if required
SAP Enterprise Data Integrity Testing by TricentisFRI
7 pm
(3 hrs)		SAT
3 pm
(3 hrs)		SAT
10 pm
(3 hrs)		SUN
4 am
(3 hrs)		Quarterly, if required
SAP Enterprise Performance Testing by Tricentis  SAT
10 pm
(1 hr)		SUN
4 am
(1 hr)

Quarterly, if required

Europe: SAT 4 am (12 hrs)

Americas: SAT 4 am (12 hrs)

SAP Extended Enterprise Content Management by OpenText, add-on for capital projects and operations 

FRI
11 am
(5 hrs)

TUE
2 pm
(3 hrs)

Winter:
FRI
7 pm
(5 hrs)
SUN
3 pm
(2 hrs)

Summer:
FRI
6 pm
(5 hrs)
SUN
2 pm
(2 hrs)

FRI
4 pm
(5 hrs) 

SAT
6 pm
(4 hrs)

Up to 4 times per year.

A major system upgrade will be scheduled outside of business hours or on weekends, with customer approval.

SAP Extended Enterprise Content Management by OpenText, add-on for Microsoft Office 365 

FRI
11 am
(5 hrs)

TUE
2 pm
(3 hrs)

Winter:
FRI
7 pm
(5 hrs)
SUN
3 pm
(2 hrs)

Summer:
FRI
6 pm
(5 hrs)
SUN
2 pm
(2 hrs)

FRI
4 pm
(5 hrs) 

SAT
6 pm
(4 hrs)

Up to 4 times per year.

A major system upgrade will be scheduled outside of business hours or on weekends, with customer approval.

SAP Extended Enterprise Content Management by OpenText, cloud edition 

FRI
11 am
(5 hrs)

TUE
2 pm
(3 hrs)

Winter:
FRI
7 pm
(5 hrs)
SUN
3 pm
(2 hrs)

Summer:
FRI
6 pm
(5 hrs)
SUN
2 pm
(2 hrs)

FRI
4 pm
(5 hrs) 

SAT
6 pm
(4 hrs)

Up to 4 times per year.

A major system upgrade will be scheduled outside of business hours or on weekends, with customer approval.

SAP Extended Price Management by Vistex  SAT
10 pm
(4 hrs)		 Up to 4 times per year
Europe: SAT 4 am (24 hrs)
SAP Information Capture Core by OpenText  SAT
2 am
(4 hrs)		SAT
2 am
(4 hrs)

Up to 4 times per year
(4 hrs)

The same start date and start times listed for the Maintenance Windows shall apply for the major upgrade windows.

SAP Intercompany Financial Hub by BlackLine SAT
3 pm
(1 hr)		SAT
10 pm
(1 hr)		SUN
4 am
(1 hr)		Up to 12 times per year.
On request to SAP
SAP Knowledge Central by Mindtouch 

Option 1:
MON & WED
6 pm
(2 hrs)

Option 2:
FRI
6 pm
(4 hrs)

Option 1:
TUE & THU
1 am
(2 hrs)

Option 2:
SAT
1 am
(4 hrs)

Option 1:
TUE & THU
7 am
(2 hrs)

Option 2:
SAT
7 am
(4 hrs)

Customer may select from any one of the maintenance window options 1 or 2.

Up to 4 times per year.

APJ: FRI 2 pm (24 hrs)

Europe: FRI 9 pm (24 hrs)

Americas: SAT 3 am (24 hrs)

SAP Load Testing by Tricentis SAT
3 pm
(1 hr)
SAT
10 pm
(1 hr)
 No major maintenance, standard bi-weekly releases
SAP Mobile Consumer Assistant by GK, cloud edition SAT
3 pm
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)

Up to 4 times per year

APJ: FRI 9 pm (24 hrs)

Europe: SAT 4 am (24 hrs)

Americas: SAT 10 am (24 hrs)

SAP Omnichannel POS by GK, cloud edition SAT
3 pm
(8 hrs)		SAT
10 pm
(8 hrs)		SUN
4 am
(8 hrs)

Up to 4 times per year

APJ: FRI 2 pm (24 hrs)

Europe: FRI 10 pm (24 hrs)

Americas: SAT 4 am (24 hrs)

SAP Process Mining by Celonis, cloud edition SAT
3 pm
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)

Up to 4 times per year

APJ: FRI 9 pm (24 hrs)

Europe: SAT 4 am (24 hrs)

Americas: SAT 10 am (24 hrs)

SAP Productivity Pak by Ancile SAT
1 pm
(6 hrs)		SAT
8 pm
(6 hrs)		SUN
2 am
(6 hrs)

Up to 4 times per year

APJ: SAT 1 pm (6 hrs)

Europe: SAT 8 pm (6 hrs)

Americas: SUN 2 am (6 hrs)

SAP Quality Center, LoadRunner, and StormRunner by Micro Focus  SUN
8 am
(2 hrs)		 Up to 12 times per year
SAP Rights and Royalty Management by Vistex, Cloud Edition  SAT
10 pm
(4 hrs)		 Up to 4 times per year
Europe: SAT 4 am (24 hrs)
SAP S/4HANA Cloud Invoice Processing by OpenText  

FRI
8 pm
(2 hrs)

SUN
4 pm
(2 hrs)
(this window may be used a maximum of 4 times per year)

FRI
3 pm
(29 hours)

SAT 4 pm
(28 hrs)

 
SAP Scheduling and Resource Management by ClickSoftware SAT
3 pm
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)

Up to 2 times per year

30 June
31 December

SAP Self-Service Accelerator for Utilities by SEW, cloud editionSAT
10 pm
(4 hrs)		SAT
3 pm
(4 hrs)		SAT
10 pm
(4 hrs)		SUN
4 am
(4 hrs)

Up to 12 times per year

Every 4th SAT of MAR and SEP
11 pm
(6 hrs)

SAP Signature Management by DocuSignZero down-timeZero down-timeZero down-timeZero down-timeNone
SAP SuccessFactors Document Management Core by OpenText  WED
6 pm
(4 hrs)		THU
11 pm
(4 hrs)

Up to 4 times per year
(4 hrs)

The same start date and start times listed for the Maintenance Windows shall apply for the major upgrade windows.

SAP SuccessFactors xECM by OpenText 

Australia:
WED
12 am
(3 hrs)
FRI
9 pm
(5 hrs)

Japan:
MON
3 pm
(5.5 hrs)

FRI
7 pm
(5 hrs)

SUN
3 pm
(2 hrs)
(limited to 4 times per year)

SAT
1 am
(5 hrs)

SUN
2 am
(4 hrs)

Up to 4 times per year

A major system upgrade will be scheduled outside of business hours or on weekends, with customer approval.

SAP Time and Attendance Management by Workforce Software SAT
1 pm
(4 hrs)		SAT
8 pm
(4 hrs)		SUN
2 am
(4 hrs)		 
SAP Time Management by Kronos WED
2 pm
(4 hrs)		THU
1 am
(4 hrs)		THU
5 am
(4 hrs)		Up to 4 times per year
SAP Trade Repository Reporting by Virtusa 

Weekdays
7 pm
(2 hrs)

Every 4th MON of every month
11 pm
(4 hrs)

Weekdays
7 pm
(2 hrs)

Every 4th MON of every month
11 pm
(4 hrs)

Weekdays
7 pm
(2 hrs)

Every 4th MON of every month
11 pm
(4 hrs)

APJ, Europe, Americas:
SAT 5 am (39 hrs)
SAP U.S. Benefits Administration by Benefitfocus   SAT
4 am
(8 hrs)		 
SAP U.S. Payroll Tax Calculation by BSI   SAT
5 am
(4 hrs)		 
SAP User Experience Management by Knoa  WED
9 pm
(2 hrs)

THU
3 am
(2 hrs)

SAT
10 am
(12 hrs)

 
SAP Vendor Program Management by Vistex  SAT
10 pm
(4 hrs)		 Up to 4 times per year
Europe: SAT 4 am (24 hrs)
SAP Workforce Forecasting and Scheduling by WorkForce Software SAT
1 pm
(4 hrs)		SAT
8 pm
(4 hrs)		SUN
2 am
(4 hrs)