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Non-Product Related Assistance
Request for existing cases, user IDs, Portal navigation support and more
Request for existing cases, user IDs, Portal navigation support and more
Manage user IDs for your company. Assign authorizations and specify customer or installation numbers for access. Requires the authorizations Edit User Data and Edit Authorizations.
Find contacts at your company who have special functions such as Super Administrator, Cloud Administrator, or Security Contact, listed with SAP.
Review what access levels you have when using support applications and see if you are assigned any important functions in relation to supporting an SAP product.
Service Partner Users – Authorize a partner's S-user to manage support cases on your behalf
Administrators are S-users who are authorized to add and administer users and authorizations. They can only assign those authorizations that they have been granted themselves:
Super administrators have authorizations for all applications in the SAP for Me customer portal at the highest level, such as for all installations under the customer number (and in case of a Customer Center or Expertise for all customer numbers under the COE).
Cloud administrators have all authorizations that are required to fulfill SAP cloud-related tasks in the SAP for Me customer portal at the highest possible level. SAP creates the first S-user for new cloud customers and assigns this user these authorizations.
User administrators are users who have the authorization to grant all authorizations that they have themselves to other users or revoke them. They are responsible for creating and administering S-user IDs.
Your super-administrator or cloud-administrator can grant you more authorizations.
You are able to view your existing authorizations in SAP for Me's Users & Contacts section.
If you forgot your logon details, you can retrieve and reset your own password. Otherwise, contact SAP Support for password issues.
Use the XX-SER-FORME component to create a case about user data issues.
Yes, for value contract customers, multiple customer numbers (often representing different subsidiaries of a corporate group) can be bundled in a feature called a "Customer Center of Expertise" (Customer COE).
Learn more about the user, authorization and administrator concept and the SAP Corporate Group function (CCC) in SAP Knowledge Base Article 2632518.