SAP understands that software licence compliance, risk avoidance and investment optimization is often perceived as a challenge. However, regularly reviewing licence compliance is in the interest of all customers as it mitigates the risk of financial exposure. It also provides a solid basis for licence optimization and future investment decisions. In times of unprecedented change and uncertainty, customers may require more or different support from SAP to meet their contractual obligations.
In response, SAP's Global License Audit and Compliance organization (GLAC) has evolved its offering to better meet our customers' need for clarity around their SAP license entitlement and usage.
The SAP Global License Audit and Compliance department is the independent centre of excellence for SAP license measurement and advisory services.
GLAC have continuously expanded their service portfolio to better support customers regarding license compliance.
Our service offering has two dimensions:
The graphic shows which category our different services fall into.
Under its general terms and conditions, SAP has the contractual right to verify the customer's use of SAP licenses (on-premise and cloud) at regular intervals.
A structured transparent service delivered by a specialist team that works on-site/remote with the customer.
Advisory services do not replace or circumvent SAP standard audit rights but can be useful to develop greater trust and confidence in working with GLAC.
Customers can request an advisory service for the following needs:
Typical triggers to request a service are:
In addition to our audit or advisory services the GLAC service portfolio includes the following services: