License Utilization Information Application (LUI)

The License Utilization Information Application provides a comprehensive overview of SAP license entitlements and SAP software usage for SAP Public Cloud and SAP On-Premise customers.

Maintenance Activities

May 10, 2022
There is currently an issue with LAW data processing in LUI, SAP for Me and LUPA. We are working on it and the solution will be provided soon. 

News on Migration to SAP for Me

SAP for Me provides access to all your SAP engagements and will become the single point of entry for all support applications early Q1/2023.

Please note that the License Utilization Information (LUI) Application and the License Utilization Preparation Area (LUPA) have been integrated into SAP for Me. Try it out under the new Consumption tab in SAP for Me.

Going forward the applications will be improved only in SAP for Me. Find details on the migration into SAP for Me in My Support @ SAP Support Portal. 

Requirements to access the LUI Application

Currently, only Super Admins have access to the LUI application. In order to be able to access the LUI application the following profiles must be assigned to each S User:

  • Access License Utilization for Cloud
  • Access License Utilization for onPrem

Please reach out to the Super Admin user to assign the profiles accordingly.

Note: Microsoft Internet Explorer 11 (IE11) Enterprise Mode is not supported and there might be limitations to the application. It is recommended to use another browser (e.g. Google Chrome, Mozilla Firefox).


Enter the License Utilization Information Application (LUI) to get an overview of your company's current license usage and license entitlement, either through SAP ONE Support Launchpad or directly through the Application.

Introduction Video

Introduction Video - LUI and LUPA

This video provides information on the License Utilization Application and the License Utilization Preparation Area. Watch it to get a first impression on the tool.


Access to the application is given to all SAP customers. If your access is not granted, please contact SAP via the incident button the application directly.

Please note that the upload functionality of the measurement results for Legacy contracts (Sybase, BusinessObjects, etc.) is not available. However, the licenses of those Legacy contracts are visible in the Order View section in the LUI application.

LUI is available for SAP Cloud customers of the following dedicated SAP Cloud Content Areas:

Cloud SolutionProducts / Metrics Live in LUI  
SAC Users
SAC Concurrent Sessions
SAC Analytics Hub
SAC Digital Boardroom
Digital Supply Chain
SAP Integrated Business Planning
SAP Logistics Business Network, Global T&T Option
SAP Logistics Business Network, Freight Collaboration Option
SAP Global Track & Trace
SAP Logistics Business Network, Material Traceability Option
Digital Manufacturing Cloud, Execution
Digital Manufacturing Cloud, Insights
SAP Intelligent Product Design
ProcurementSAP Supply Base Optimization (formerly SAP Sourcing Simulation and Optimization for Industries)
SAP Business ByDesign Users
Customer ExperienceSAP Marketing Cloud
SAP Customer Data Cloud
SAP Sales Cloud
SAP Service Cloud
SAP Customer Engagement Center
SAP Commerce Cloud, Standard and Pro Edition
SAP Commerce Cloud, context-driven services
SAP Subscription Billing
SAP Field Service Management
Training & Adoption
SAP Enable Now
Learning Hub (Public Edition)
Learning Hub (Private Edition)
SAP Live Access
Leonardo Tech
Machine Learning Foundation - Node Hours
Maching Learning Foundation - ML Units
S/4HANA Digital Core & ERP
SAP S/4HANA Cloud Users
SAP S/4HANA Cloud Advanced Compliance Reporting
SAP S/4HANA Cloud Cash Management
SAP S/4HANA Cloud Digital Access
SAP S/4HANA Cloud Resource Management
SAP S/4HANA Cloud Digital Payments
SAP S/4HANA Finance Cloud
SAP S/4HANA Finance Cloud Customer Payments
SAP S/4HANA Finance Cloud Credit Integration
SAP S/4HANA Financial Statement Insights, P&L
SAP Market Rates Management
SAP Solution Localization Hub – Tax Service
SAP S/4HANA Cloud Memory
SAP S/4HANA Cloud for ACR, Financial Statement Insights P&L
Human Resources
Talent Management Suite
Employee Central
Employee Central Payroll
Jam Collaboration
Learning Management System
SAP SuccessFactors Visa and Permits Management
Innovative Business SolutionsSAP Market Communication for Utilities
SAP Business Technology Platform
SAP Business Technology Platform Services Subscription Offerings

Upcoming additional SAP Cloud Content:

  • SAP Ariba, planned 3rd quarter 2022
  • Qualtrics XM, planned 2022

Access Issue

If you are not authorized to access the application, follow the instructions in the pop-up window on how to request access rights.

SAP On-Premise Customers

SAP On-Premise customers need to prepare  and perform a system measurement before the license usage vs. entitlement is shown in the License Utilization Information Application.

SAP Public Cloud

For all SAP Public Cloud lines of business, the application takes regular snapshots of the usage automatically, therefore no system measurement is required.


Relevant for SAP On-Premise customers only

In order to use the License Utilization Information Application, it is required to first carry out a system measurement.

The License Utilization Preparation Area (LUPA) needs to be accessed before the actual system measurement can take place. The application helps to collect all relevant information that is needed to plan and prepare the measurement.

Help & Resources