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Technical Assistance
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Non-Technical Assistance
Request non-product support or provide feedback on SAP Support Portal site
Customer Measurement Service
The GLAC Customer Measurement Service (CMS) is a jointly executed engagement utilizing a collaborative methodology to address specific customer measurement and/or enablement needs.
Initiated by the customer and not by SAP's contractual audit rights, the service is triggered by the need to support a specific customer measurement requirement or a commercial or contractual event like Cloud or SAP S/4HANA contract conversions, early contract extensions or digital transformation.