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Customer Measurement Service

The GLAC Customer Measurement Service (CMS) is a jointly executed engagement utilizing a collaborative methodology to address specific customer measurement and/or enablement needs. 

Initiated by the customer and not by SAP's contractual audit rights, the service is triggered by the need to support a specific customer measurement requirement or a commercial or contractual event like Cloud or SAP S/4HANA contract conversions, early contract extensions or digital transformation.  


Business needs

  • Help customers measure their current software license usage & clarify licensing and measurement topics prior to specific commercial or contractual events

  • Provide individualized enablement for license utilization management either independent from audit activities or in case of complex environments prior to an audit execution  

  • Support customers by offering customized measurement education, specific SAP product measurement best practices and knowledge transfer

Delivery approach and scope

  • CMS is initiated by the customer and not by SAP's contractual audit rights 

  • Service scope detailing depends on specific customer needs (collaborative measurement and/or individualized measurement enablement)

  • Delivered by GLAC specialists working on-site or remote with the customer

Value and benefits

  • Address different measurement questions and challenges 

  • Explain measurement procedures and approaches 

  • Knowledge transfer based on specific product measurement and licensing requirements

  • Establish jointly a clear view on customer's license usage in comparison to their license entitlement

Process Flow

Useful Links

CMS Overview

You can download the Customer Measurement Service info sheet to get all information on a single page.


To get an overview of all our services and for more information go to the Global License Audit & Compliance page.