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Non-Product Related Assistance
Request for existing cases, user IDs, Portal navigation support and more
Request for existing cases, user IDs, Portal navigation support and more
Initiated by the customer and not by SAP's contractual audit rights, the service is triggered by the need to support a specific customer measurement requirement or a commercial or contractual event like Cloud or SAP S/4HANA contract conversions, early contract extensions or digital transformation.
Help customers measure their current software license usage & clarify licensing and measurement topics prior to specific commercial or contractual events
Provide individualized enablement for license utilization management either independent from audit activities or in case of complex environments prior to an audit execution
Support customers by offering customized measurement education, specific SAP product measurement best practices and knowledge transfer
CMS is initiated by the customer and not by SAP's contractual audit rights
Service scope detailing depends on specific customer needs (collaborative measurement and/or individualized measurement enablement)
Delivered by GLAC specialists working on-site or remote with the customer
Address different measurement questions and challenges
Explain measurement procedures and approaches
Knowledge transfer based on specific product measurement and licensing requirements
Establish jointly a clear view on customer's license usage in comparison to their license entitlement
You can download the Customer Measurement Service info sheet to get all information on a single page.
To get an overview of all our services and for more information go to the Global Adoption Insights & License Compliance page.