Business needs
  • Change in customers' organizational structure or size that impact the quantity and type of software licenses or cloud services required to run the business processes.
  • The focus of LRM is to determine the effect of those changes on the rights of business entities to benefit from the use of SAP licenses and/or SAP cloud services.
  • LRM service addresses those specific compliance considerations or triggers the need for a license measurement.
Delivery approach and scope
  • LRM Service can be triggered by either customers, partners or SAP (planned or ad hoc) in case one of the business events occur.
  • The service relies on a comprehensive understanding of the customers' existing contractual rights and on their current and future business requirements.
  • SAP carries out a detailed contractual analysis covering the existing rights and ownership structure.
  • Depending on the contractual significance of the planned business changes, SAP explains the implications of the needed contractual changes to support the future business requirement and advises on any potential license costs.
Value and benefits
  • Transparency and certainty for current or planned business transaction (change of ownership, structure, license, affiliates, structure, size or focus)
  • Customers understand their current License Grant and Use rights relative to which business entities can use Software licenses and for who's business benefit e.g.
    • Prior to specific M&A, Divestment event
    • To facilitate ongoing strategic restructuring
    • To enable them to optimize the licensee and location
  • SAP provides recommendations, guidelines and if appropriate commercial proposals to facilitate the customers plans and avoid any compliance exposure.

Process flow

Request

  1. Customer issues a service request to SAP through their Account Executive

Prepare

  1. Alignment with customer on scope, timeline and specific delivery approach for the LRM service engagement
  2. Composition of the SAP service & customer team members including a dedicated service lead

Execute

  1. Interactive customer workshop/interviews to reach a common understand of business needs and to do a detailed contractual analysis 
  2. Onsite or remote format possible

Report

  1. SAP to prepare a LRM Service Outcome report including specific recommendations highlighting potential exposure and alternative options to facilitate customers desired end state

Useful links

Service request

If you wish to request the License Rights Management Service, either contact your License Compliance Manager or send an e-mail.  

Request Service
LRM overview

You can download the License Rights Management Service info sheet to get all information on a single page.

Download Info Sheet
Global Adoption & Experience CoE

To get an overview of all our services and for more information go to the Global Adoption & Experience CoE page.