Non-product related assistance

Contact Customer Interaction Center

The Customer Interaction Center (CIC) is available 24 hours a day, 7 days a week, 365 days a year. CIC provides a central point of contact for queries such as existing cases and SAP for Me navigation, S-user ID and Universal ID. If you have any questions about these or other support topics, please do not hesitate to contact CIC.

To learn more about SAP Support, please review Getting the Most From Your Support.

Call us
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  • Phone: Phone support is available 24/7. For urgent matters, we strongly recommend contacting us by phone.
  • Email / Chat: Email and Chat support is available 24/5. Both services are unavailable on weekends. Please log in using your S-user ID account to access chat or email support.
The Customer Interaction Center can help with:

For assistance with specific topics

Product related assistance

Contact SAP Technical Support

If you are experiencing an issue with the functionality of your SAP solution, and you are unable to find a solution using the SAP Support Knowledge Search, you can access the following channels through the Get Support(opens in new tab) card in SAP for Me:

  • Create a Case
  • Expert Chat
  • Open an SAP Community Question
  • Schedule an Expert Session 
Get Support(opens in new tab)

Learn more about all of the channels in the Get Support application

Or use SAP Built-In Support if your SAP solution is already supported. Learn more

Additional resources