Customer Interaction Center (CIC)

Getting the most from Support

Frequent Topics

The Customer Interaction Center (CIC) is available 24 hours a day, 7 days a week, 365 days a year. CIC provides a central point of contact for non-technical queries such as SAP ONE Support Launchpad, SAP Support Portal, User Management, Incident Management and much more...

To learn more about SAP Support, please review Getting the Most From Your Support.

Looking for assistance with your SAP Product?

Contact SAP Product Support

Contact the CIC to assist with the following topics:

SAP ONE Support Launchpad

Guide you through all of the support resources in the SAP ONE Support Launchpad.

User Management

  • Verify S-Users
  • Unlock S-Users
  • Authorization inquiries
  • Password reset help

Incident Management

  • Incident creation
  • Provide updates on existing incidents
  • Adjust the Priority on existing incidents
  • Incident escalation(s)

Software Downloads

Locate your licensed software from the Download Center.

Support Offerings & Remote Services

Request a remote service on your behalf, and confirm all prerequisites, to ensure a successful service booking.


  • Register for live Support Webcasts here
  • Webcasts Replays on Demand here
  • Find out more using the link here

Systems & Installations

Provide guidance on the authorizations needed to use this application.

License Keys

Provide assistance with:

  • License Key questions
  • Creation or deletion of systems
  • The purchase of additional licenses and/or products

System Measurement

Provide all the information needed to perform a system measurement. From user classification and the use of the measurement tools to transferring the results to SAP.

Contact Customer Interaction Center (CIC)

Additional Resources

SAP Help Portal

SAP Community

SAP Product Support

Contractual Questions

Support Portal Feedback