SAP ONE Support Launchpad
The CIC can help to guide you through all of the support resources in the SAP ONE Support Launchpad.
Customer Interaction Center
Customer Interaction Center (CIC)
Getting the most from Support
Frequent Topics
The Customer Interaction Center (CIC) is available 24 hours a day, 7 days a week, 365 days a year. CIC provides a central point of contact for non-technical queries such as SAP ONE Support Launchpad, User Management, Incident Management and much more...
To learn more about SAP Support, please review Getting the Most From Your Support.
Looking for assistance with your SAP Product?
User Management
CIC can assist with:
- Verifying S-Users
- Unlocking S-Users
- Authorization inquiries
- Password reset help
Incident Management
CIC can assist with:
- Incident creation
- Providing updates on existing incidents
- Adjusting the Priority on existing incidents
- Incident escalation(s)
Software Downloads
CIC can assist you in locating your licensed software from the Download Center.
Systems & Installations
CIC can provide guidance on the authorizations needed to use this application.
License Keys
CIC can provide assistance with:
- License Key questions
- Creation or deletion of systems
- The purchase of additional licenses and/or products
Support Offerings & Remote Services
CIC can request a remote service on your behalf, and confirm all prerequisites, to ensure a successful service booking.
Attend Info Sessions
CIC can provide info sessions on the following topics:
- Customer Interaction Center overview
- How to get the most from support
- Navigating the SAP Support Portal and the SAP ONE Support Launchpad