Contact Us

How you can contact us:

Technical Assistance

Request product support from SAP
Non-Technical Assistance

Request non-product support or provide feedback on SAP Support Portal site

Contact Us

Use one of the support paths below to request assistance from SAP

Contact Customer Interaction Center

For Non-Technical Assistance

The Customer Interaction Center is available 24 hours a day, 7 days a week, 365 days a year. CIC provides a central point of contact for queries such as existing incidents, SAP ONE Support Launchpad & SAP for Me navigation, S-user ID & Universal ID. If you have any questions about these or other support topics, please do not hesitate to contact CIC.

To learn more about SAP Support, please review Getting the Most From Your Support.

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The Customer Interaction Center can:

Assist with Incident Management such as incident creation, updates on existing incidents, adjust priority on incidents, incidents escalations
Guide you through all of the support resources in the SAP ONE Support Launchpad
Assist with User Management such as S-Users management, authorization inquiries or password reset help

Locate your licensed software from the Download Center
Provide assistance with License Keys request questions, creation or deletion of systems
Request a remote service on your behalf, and confirm all prerequisites, to ensure a successful service booking

Deliver live Support Webcasts - register for a live session or watch our replays on demand. Find out more about our Support Webcast Series
Help with the transition to SAP for Me

Contact SAP Product Support

For Technical Assistance

If you are experiencing an issue with the functionality of your SAP solution, and you are unable to find a solution using the SAP Support Knowledge Search, you can use any of the following channel (click on the links below to learn more about each channel):