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How you can contact us:

Contact Us

Use one of the support paths below to request assistance from SAP

Contact Customer Interaction Center

For Non-Technical Assistance

The Customer Interaction Center is available 24 hours a day, 7 days a week, 365 days a year. CIC provides a central point of contact for queries such as existing incidents, SAP ONE Support Launchpad & SAP for Me navigation, S-user ID & Universal ID. If you have any questions about these or other support topics, please do not hesitate to contact CIC.

To learn more about SAP Support, please review Getting the Most From Your Support.

The Customer Interaction Center can:

  • Assist with Incident Management such as incident creation, updates on existing incidents, adjust priority on incidents, incidents escalations
  • Guide you through all of the support resources in the SAP ONE Support Launchpad
  • Assist with User Management such as S-Users management, authorization inquiries or password reset help

  • Locate your licensed software from the Download Center
  • Provide assistance with License Keys request questions, creation or deletion of systems
  • Request a remote service on your behalf, and confirm all prerequisites, to ensure a successful service booking

Contact SAP Product Support

For Technical Assistance

If you are experiencing an issue with the functionality of your SAP solution, and you are unable to find a solution using the SAP Support Knowledge Search, you can use any of the following channel (click on the links below to learn more about each channel):

*Choose 'New Incident (unreported issue)' to be directed to a Product Support expert. The other options will connect you with CIC.

Or use SAP Built-In Support if your SAP solution is already supported. Learn more on SAP Built-In Support

Additional Resources

SAP Help Portal

SAP Community

Contractual Questions

Support Portal Feedback

Other SAP Support Websites

For acquired companies, additional support information is available on our Acquired Companies support page.

SAP Ariba

Support for Ariba customers (buyers) can be found on Ariba Connect.


For Ariba end-user support and suppliers:

Contact Ariba Support
Self-help Support Resources

SAP Fieldglass

SAP Fieldglass Administrators, Program Office Managers, and Manage Service Providers should contact support via SAP for Me.

For SAP Fieldglass end-user support (including workers, suppliers, and buyers):

SAP Fieldglass Help Center

SAP Concur

Authorized support contacts please use the support contact number that was provided. For general inquiries please: