Setup for SAP Sales & Services Cloud

This page explains how to connect SAP Sales & Services Cloud to SAP Cloud ALM.

Currently the following monitoring application are supported for SAP Sales & Services Cloud:

Setup Video

The following video demonstrates the setup steps to set up Integration & Exception Monitoring for SAP Sales & Services Cloud.

A textual step by step description for all setup steps is provided in the sections below the videos.

 

Set Up Monitoring for SAP Sales & Services Cloud

  • Prerequisites for this video:
    • You need a user with administrator authorizations in the SAP Sales & Services Cloud tenant

Prerequisites

To enable SAP Sales & Services Cloud for monitoring with SAP Cloud ALM:

  • You need an user with administrator authorizations in SAP Sales & Services Cloud

Create Communication System

  1. In the left-hand navigation panel, navigate to the 'Administrator' → 'General Settings' view in the SAP Sales & Service Cloud launchpad
  2. Select 'Communication Systems' under Integration
  3. Use the 'New' button to create a new communication system
    • ID: Enter e.g. CRUN or the SAP Cloud ALM tenant ID
    • Host Name: You can find the host name of you SAP Cloud ALM tenant in the SAP Cloud ALM URL e.g. eu10.alm.cloud.sap
    • System Access Type: Select 'Internet'
  4. Click 'Add Row' to maintain a new System Instance
    • System Instance ID: Enter e.g. CRUN 
    • Preferred Application Protocol: Choose '5 - Web Service'
  5. Save the communication system
  6. Set the communication system to active via 'Actions' → 'Set to Active'

Create Communication Arrangement

  1. In the left-hand navigation panel, navigate to the 'Administrator' → 'General Settings' view in the SAP Sales & Service Cloud launchpad
  2. Select Integration → 'Communication Arrangements'
  3. Use the 'New' button to create a new Communication Arrangement
  4. Select Scenario: Select 'Query Webservice Messages for Monitoring'
  5. Define Business Data: Select the CRUN communication system
  6. Define Technical Data:
    • Communication Method: Direct Connection
    • Application Protocol: Web Service
    • Authentication Method: Basic Authentication
    • User ID: Click 'Edit Credentials' to maintain user and password
  7. Review and Confirm. 

Create Endpoint in SAP Cloud ALM

  1. Open the Landscape Management application from the launchpad
  2. Select your SAP Sales & Service Cloud service
  3. Press the > button at the end of the line
  4. On the tab "Endpoints" press the Add button to create a new end-point
  5. Enter a description
  6. Choose the use-case "Integration Monitoring"
  7. Choose BASIC authentication enter the user and password created in the Communication Agreement