Real User Monitoring

Scope & Content

Scope

The purpose of Real User Monitoring is to provide transparency about the usage (executions) and the performance (response times) of user interactions. It supports the monitoring request executions from different platforms with a unified user experience using a common look-and-feel and handling pattern.

The basic concept is to get all user interactions and the relevant server requests which are the correlated in the Real User Monitoring application. Request executions are rated not based on fixed thresholds but on historical values.

Real User Monitoring shall help IT users and Business users to understand how often applications are executed and what is the response times for the end-users.

Content

Real User Monitoring in SAP Cloud ALM collects front-end measurements and display these as following types:

SAPUI5/Fiori
SAP Web Dynpro (available since SAP_UI 7.53)
SAPGUI for HTML (Web GUI, available since SAP_UI 7.53)

Real User Monitoring in SAP Cloud ALM collects back-end measurements and display these as following types:

HTTP(S)
RFC(S) (only on-premise)
Dialog (only on-premise)
Web Service

Supported Solutions

For a list of supported solution please check the Real User Monitoring Content page.

Features

Overview

Overview of the performance metric for services in your scope and your favorites in the selected time range is displayed as the Apdex (Application Performance Index).

This is an open standard developed for measuring the performance of applications. For more information, see https://en.wikipedia.org/wiki/Apdex.

The page consists of two sections, for more information, see the in-app help of the sections:

In the Overview the development of the Apdex over time for the services in scope is displayed.

In the Favorites the Apdex for your favorites is displayed.

The rating is done based on historical values.

By clicking on a request type you navigate to the Request Overview with filtered settings.

Request Overview

The Request Overview provides for the selected time range.

Application (Fiori ID) or request name (URL for HTTPS)
Type (SAPUI5, HTTPS,..)
Number of red executions
Number of total executions
Average response time
Number of distinct users

By choosing the icon in the last column you drilldown and see further details which (user) actions have been executed.

By choosing the icon in the last column you drilldown and see further details at which timestamps the actions have been executed.

Analysis View

Analysis View provides flexible selection of metrics and dimensions for analysis and download functionality

Available metrics:

E2E Response Time
Backend Time
Network Time
Executions

Dimensions:

Application/Request Name
Request Type
User Name

Frontend Overview

In this page, the most important front-end usage and performance metrics for the following frond-end request types are displayed:

SAPUI5
Web Dynpro
Web GUI