Real User Monitoring

Scope & Content

Scope

The purpose of Real User Monitoring is to provide transparency about the usage (executions) and the performance (response times) of user interactions. It supports the monitoring request executions from different platforms with a unified user experience using a common look-and-feel and handling pattern. 

The basic concept is to get all user interactions and the relevant server requests which are the correlated in the Real User Monitoring application. Request executions are rated not based on fixed thresholds but on historical values.

Real User Monitoring shall help IT users and Business users to understand how often applications are executed and what is the response times for the end-users.

Content

Real User Monitoring in Cloud ALM for Operations is currently offered for SAP S/4 HANA Cloud, essentials edition and collects these request type 

  • SAPUI5/Fiori
  • SAP Web Dynpro 
  • SAPGUI for HTML
  • HTTPS

Features

Monitoring

The Status Overview provides an overview per request types and how they are executed in the selected time range. The rating is done based on historical values. 

 

 

By clicking on a request type you navigate to the Request Overview with filtered settings.

 

The Service Overview provides number of executions per request type and service of the selected time range.

 

By clicking on the service or a request type you navigate to the Request Overview with filtered settings.

 

The Request Overview provides for the selected time range.

  • Application (Fiori ID) or request name (URL for HTTPS)
  • Type (SAPUI5, HTTPS,..)
  • Number of red executions
  • Number of total executions
  • Average response time
  • Number of distinct users

 

By choosing the icon in the last column you drilldown and see further details which (user) actions have been executed.

 

By choosing the icon in the last column you drilldown and see further details at which timestamps the actions have been executed.

Prerequisites

For monitoring SAP S/4HANA Cloud essentials, there are no prerequisite steps to be done in SAP Cloud ALM, i.e if you start to push performance data as described below automatically an entry is created in the Landscape Management Service SAP Cloud ALM. 

Setup

In the managed S4HANA Cloud service you need to activate scenario SAP_COM_0527 'Application Monitoring Push Integration' and make sure to have 'Collect Performance' flagged.

Customer Support

In case you encounter problems configuring or using SAP Cloud Application Lifecycle Management, please report an incident using one of the following components:

  • SV-CLM-OP – SAP Cloud Application Lifecycle Management for Operations Services
    • SV-CLM-OP-RUM - Real User Monitoring UI
    • SV-CLM-OP-PM – Performance Monitoring Service
    • SV-CLM-OP-LMS – Landscape Management Service
  • SV-CLM-INF – SAP Cloud Application Lifecycle Management Cross Topics
    • SV-CLM-INF-ONB - Onboarding and Decommissioning process
    • SV-CLM-INF-UAM - User Access Management