Real User Monitoring Setup & Configuration

Setup

Connect Managed Services / Systems

Please follow the documentation below on how to connect the managed services and systems to SAP Cloud ALM.

After connecting the managed services and systems, you have to activate the Real User Monitoring data collection for the managed services or systems that use PULL data collection. This is described in the next section.

For the following services you only need to activate the data collection (see below):

SAP Ariba Category Management
SAP Batch Release Hub for Life Sciences
SAP Broker Reconciliation for Commodity Derivatives
SAP Cell and Gene Therapy Orchestration
SAP Order and Delivery Scheduling
Integration Hub for Life Sciences
SAP Variant Configuration and Pricing
SAP Digital Vehicle Hub

* To setup Real User Monitoring please follow the monitoring setup guide and make sure 'Collect Performance' is flagged.

Activate Real User Monitoring Data Collection

To activate the data collection proceed as following:

Open the "Real User Monitoring" application from the launchpad
Add the relevant cloud service or system to the scope
1. Open the scope selection
2. Search for your service or system
3. Mark the checkbox in front of the service or systems
4. Click "Apply"
Open the configuration panel, by clicking on the rack-wheel icon in the upper right corner
Open the "Systems" panel and activate the data collection for your service or system by switching the slider from "OFF" to "ON"

Remove Real User Monitoring Configuration

To remove the Real User Monitoring configuration proceed as follows:

Open the "Real User Monitoring" application from the launchpad
Add the relevant cloud service or system to the scope
Open the configuration panel, by clicking on the rack-wheel icon in the upper right corner
Open the "Systems" panel and activate the data collection for your service or system by switching the slider from "ON" to "OFF"

FAQ's

There is no direct impact on the end-users.

For ABAP based systems a job is scheduled collecting every few minutes (depending on the entered collection period) for each use case the data. These collections are started via aRFC if enough work processes (WP) are free. The runtime depends an the amount of data to be collected.

The user names are hashed in case that the user doesn´t have the role to access the sensitive data; Only the user has the role of Real User Analyst Sensitive or Real User Analyst Administrator is able to see the real user names.

The user actions are dependent of the application. Therefore all user actions are displayed per application.
In the Analysis View you can create your own query to display for example all executed applications and actions.

The percentage in the upper right corner is the percentage spent net in that component. Some requests are executed in parallel and some time is spent on network (between the boxes).