Please make sure to fulfill the following prerequisites:
The API Root URL for SAP Business Technology Platform depends on the data center in which your account is hosted.
To connect to SAP Business Technology Platform to collect Java application monitoring data you need to create the correct API client in the sub-account.
If you want to collect monitoring data for Real User Monitoring you have to activate the performance data collection for the SAP Fiori Launchpad
This last preparation step starts already during the development of the SAP Business Technology Platform application. To be able to collect application errors, these errors must exist in the default trace for the SAP Business Technology Platform java application. Hence developers must write meaningful errors in this trace. The quality of the monitored exceptions completely depends on the quality of the exceptions written by the developer.
* Please note that the API Client ID and password must be added also to the Token Service user and password for the Exception Management endpoint.
After creating the endpoint in SAP Cloud ALM, you have to perform the following steps to activate the monitoring use-cases: