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SAP Cloud for Customer

This portal page describes the monitoring setup for SAP Cloud for Customer tenants. 

Available Monitoring Content

The following monitoring content is available for SAP Cloud for Customer:

SAP C4C MessagesMessagesMonitors messages sent from and to SAP Cloud for Customer

Connect SAP Cloud for Customer

To perform the necessary setup steps in the SAP Cloud for Customer, please refer to:

Setup Integration & Exception Monitoring

To learn how to configure the monitoring, follow the documentation on the page Integration & Exception Monitoring - Setup & Configuration.

Below you find category-specific information for the monitoring categories available for SAP Cloud for Customer.

Please note:

  • If an input help is available for the filter parameters, this input help is filled based on the messages and exceptions collected in SAP Cloud ALM so far.
  • If no filter is set up for the data collection, all messages or exceptions will be collected for the category.

Available Events
  • Erroneous C4C Message Detected(Single): The event is created for each failed message in the managed service.
  • Erroneous C4C Messages Detected(Grouped): The event is created if one or more messages in the managed service failed since the last data collection.

Available Filters

Filters for Data CollectionFilters for Events

Which filter values make sense for SAP Cloud for Customer messages depends on the message direction.


  • Message Direction: INCOMING
  • Sender Party
  • Inbound Service Interface Name
  • Creation UserID
  • Execution UserID
  • Status
  • Status Text
  • Status Group


  • Message Direction: OUTGOING
  • Receiver Party
  • Outbound Service Interface Name
  • Creation UserID
  • Execution UserID
  • Status
  • Status Text
  • Status Group
  • Status
  • Status Group