SAP Sales & Service Cloud

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This portal page describes the monitoring setup for SAP Sales Cloud and SAP Services Cloud tenants.

For these tenants we can monitor messages which are sent in the context of the functionality formerly known as SAP Cloud for Customer.

The following monitoring content is available for SAP Sales & Service Cloud:

Category	Type	Description
SAP C4C Messages	Messages	Monitors messages sent from and to SAP Sales & Services Cloud

To perform the necessary setup steps in the SAP Sales & Services Cloud, please refer to:

To learn how to configure the monitoring, follow the documentation on the page Integration & Exception Monitoring - Setup & Configuration.

Below you find category-specific information for the monitoring categories available for SAP Sales & Service Cloud.

Please note:

If an input help is available for the filter parameters, this input help is filled based on the messages and exceptions collected in SAP Cloud ALM so far.
If no filter is set up for the data collection, all messages or exceptions will be collected for the category.

Available Events

Erroneous C4C Message Detected(Single): The event is created for each failed message in the managed service.
Erroneous C4C Messages Detected(Grouped): The event is created if one or more messages in the managed service failed since the last data collection.

Available Filters

Filters for Data Collection	Filters for Events
Status Status Group	Which filter values make sense for SAP Sales & Service Cloud messages depends on the message direction. INCOMING Messages Message Direction: INCOMING Sender Party Inbound Service Interface Name Creation UserID Execution UserID Status Status Text Status Group OUTGOING Messages Message Direction: OUTGOING Receiver Party Outbound Service Interface Name Creation UserID Execution UserID Status Status Text Status Group

Filters for Data Collection

Filters for Events

Which filter values make sense for SAP Sales & Service Cloud messages depends on the message direction.

INCOMING Messages

OUTGOING Messages