Support Offerings

We are here to help you with ongoing support — so you can go live faster and quickly realize the full benefits of your SAP solution. With more than 40 years of close engagement with our customers, SAP has developed and is continuously improving tools, processes, and methodologies to enable our customers and to deliver support at the highest level.

SAP Enterprise Support

SAP Enterprise Support

The foundation of SAP's lifetime support offerings is SAP Enterprise Support. At the heart of the SAP Enterprise Support collaboration model stands the empowerment of our customers to run their IT operations at the lowest effort and risk, and by building on automation tools. Ultimately SAP Enterprise Support is the foundation for identifying SAP innovations and adopting them faster.
 

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SAP ActiveEmbedded

SAP ActiveEmbedded

SAP ActiveEmbedded provides a unique combination of onsite services delivered by embedded support and the engineering professionals with unparalleled expertise. Maximize the value of your investments by accelerating knowledge and skills transfer, which helps you to implement solutions that are manageable, supportable, scalable, and optimized.

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SAP Preferred Care

SAP Preferred Care

SAP Preferred Care has long helped companies running in the cloud meet their challenges. Following the strategy outlined in the SAP ONE Support program and as announced in the press release, we’ve extended this harmonized, enhanced support offering to users of on-premise or hybrid systems as well. You enjoy robust incident handling and knowledge transfer, as well as additional services and enhanced service-level agreements.

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SAP MaxAttention

SAP MaxAttention

You receive the highest level of support with SAP MaxAttention. SAP MaxAttention provides a strategic partnership for continuous business improvements and co-innovation in a safe manner. Through this SAP MaxAttention can help you sustain complex solutions, adopt continuous improvement practices, and provide technical quality management.

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Related topics

The SAP maintenance strategy describes the length and conditions of maintenance for SAP application releases.

SAP Enterprise Support, cloud editions