Media Library

Below you will find the Customer COE Single Source of Truth for general information, Customer COE service portfolio, certification relevant information and support standards.

General Information

Title Description Download
Continuous Improvement and Innovation with a Customer COE White paper to establish a future proofed organisation for excellent end-to-end solution orchestration PDF
Getting Started with the Primary Customer COE Certification Learn about the four Primary Customer COE basic functions and how to get certified PDF
Value Offering for Certified Customer COEs Find out the benefits and the value for Certified Customer COEs. PDF
9 Golden Rules for a Future-Safe IT Transformation IT Challenges and Winning Factors for a successful transformation to a future-safe IT PDF
ACCOE eBook V1.0 Overview of the Advanced Customer Center of Expertise concept and required elements for a successful setup and operation of the Customer COE with Advanced Capabilities PDF
ActiveEmbedded Proposal for QA of ACCOE Projects Successful ACCOE Implementation for Enterprise Support Customer in an agreed time frame PDF
The Customer COE of the Future  How does SAP enable Customer COEs to manage the Digital Transformation PDF
Installation and System Requirements / Contract & License management Requesting Keys and System Requirements, How to request keys and setup systems - recommendations PDF
Operation of SAP Centric Cloud Hybrid Solutions Use Cases to Illustrate Collaboration between Customer and Service Provider for SAP Centric Hybrid Solutions PDF
Primary CCOE Certification Guidelines Learn about the Primary Customer Center of Expertise Certification Guidelines PDF
Quality Management KPI Metric Determination Learn about Metric Determination for Advanced Customer COE PDF

Primary Customer COE - Initial Audit & Recertification

Title Description Language Download
Getting Started with the Customer Center of Expertise  Getting Started with the Customer Center of Expertise EN PDF
Value Offering for Certified Customer COEs Find out the benefits and the value for Certified Customer COEs. EN PDF
Incident Quality Evaluation (NEW) The Customer COE Incident Quality Evaluation is one criteria which SAP reviews within the scope of the Customer COE Primary Certification. The Incident Quality Dashboard application of the SAP's ONE Support Launchpad provides an at-a-glance overview of key figures for confirmed incidents. EN PDF
Primary CCOE Certification - Contract FAQs Contract FAQs for Primary CCOE Certification EN PDF
Primary CCOE Certification Checklist for ES Primary Customer COE Certification Checklist for Customers with an SAP Enterprise Support contract DE PDF
Primary CCOE Certification Checklist for ES Primary Customer COE Certification Checklist for Customers with an SAP Enterprise Support contract EN PDF
Primary CCOE Certification Checklist for PSLE Primary Customer COE Certification Checklist for Customers with an SAP Product Support Large Enterprise contract DE PDF
Primary CCOE Certification Checklist for PSLE Primary Customer COE Certification Checklist for Customers with an SAP Product Support Large Enterprise contract EN PDF
Primary CCOE Certification Checklist for StS Primary Customer COE Certification Checklist for Customers with an SAP Standard Support contract DE PDF
Primary CCOE Certification Checklist for StS Primary Customer COE Certification Checklist for Customers with an SAP Standard Support contract EN PDF
Primary Certification Guidelines Overview about conditions and content of the SAP CCOE Primary Certification and Recertification DE PDF
Primary Certification Guidelines Overview about conditions and content of the SAP CCOE Primary Certification and Recertification EN PDF
Primary Customer COE Benchmarking Explanation and Recommendation on the Primary Customer COE KPI Benchmarking EN PDF

Recertification - Primary Extended

Title Download
Primary Customer Center of Expertise Extended Certification PDF

Advanced Customer COE - Initial Audit & Recertification

Title Description Download
Advanced Customer COE Audit Preparation Guide Learn about Advanced Customer COE Certification Audit Deliverables, Tool Requirements and Best Practices. PDF
Advanced Customer Customer COE Checklist Checklist with documents to be delivered for the Advanced Customer COE Certification Review PDF
Advanced Audit Preparation Overview Learn about the right Audit preparation PDF
Advanced Customer COE Recertification Sample Agenda A Sample Agenda for Customer COE With Advanced Maturity – (Re)Certification PDF
Factsheet - SAP Advanced Customer COE Certification Operation, duration and effort of initil Advanced Customer CCOE Certification PDF
Factsheet - SAP Advanced Customer COE Re-Certification Operation, duration and effort of Advanced Customer COE Re-Certification PDF
One Pager - SAP Operations Planning Workshop (SOPW) Plan the Optimization of your Customer COE, including efficient E2E Solution operation processes in your IT landscape and support organization. PDF
One Pager - Extended SAP Operations Planning Workshop (eSOPW) Plan the Optimization of your Customer COE, including operation processes of your IT landscape, support organization and considering the Customer COE Strategy, Governance and Organization. PDF

Customer COE Services

Title
Description Download
One Pager - SAP Operations Planning Workshop (SOPW) Plan the Optimization of your Customer COE, including efficient E2E Solution operation processes in your IT landscape and support organization. PDF
One Pager - Extended SAP Operations Planning Workshop (eSOPW) Plan the Optimization of your Customer COE, including operation processes of your IT landscape, support organization and considering the Customer COE Strategy, Governance and Organization. PDF
Factsheet - SAP Operations Planning Workshop (SOPW) SAP Operations Planning Workshop (SOPW) - Information Sheet for Service Delivery  PDF
Factsheet - Extended SAP Operations Planning Workshop (eSOPW) Extended SAP Operations Planning Workshop (eSOPW) - Information Sheet for Service Delivery  PDF
SAP E2E060 Quality Management Training Factsheet Quality Management Traning - Information Sheet for Training Delivery PDF
Advanced Customer COE Coaching Customer COE Coaching Service is your support on Advanced Customer COE Journey towards the Certification PDF
Customer COE Service Portfolio Learn about the Customer COE Service Portfolio from Self-Assessment, TCO Reduction to Advanced Customer COE Certification.  PDF

Support Standards - SAP Solution Manager 7.2

Title Description Download
     
SAP Standard for Security
SAP Solution Manager 7.2
Best Practices for Security PDF
SAP Standard for System Management
SAP Solution Manager 7.2
Best Practices for System Management PDF
SAP Standard for Process Management
SAP Solution Manager 7.2
Best Practices for Process Management PDF
SAP Standard for Data Consistency Management
SAP Solution Manager 7.2
Best Practices for Data Consistency Management  PDF
SAP Standard for Change Control Management
SAP Solution Manager 7.2
Best Practices for Change Control Management  PDF
SAP Standard for Test Management
SAP Solution Manager 7.2
Best Practices for Test Management  PDF
SAP Standard for IT Services Management
SAP Solution Manager 7.2
Best Practices for IT Services Management PDF
SAP Standard for Business Process Monitoring
SAP Solution Manager 7.2
Best Practices for Business Process Monitoring  PDF
SAP Standard for Customer Code Management
SAP Solution Manager 7.2
Best Practices for Customer Code Management  PDF
SAP Standard for Root Cause Analysis
SAP Solution Manager 7.2
Best Practices for Root Cause Analysis PDF