SAP Guides for Customer COE
New: SAP Services and Support eBook - Your Success is our priority
New: Clean core extensibility for SAP S/4HANA Cloud
New: RISE with SAP - Embrace agility and upgrade for success (Whitepaper)
Update: Mapping your journey to SAP S/4HANA : A practical guide for senior IT leadership
New: Integrate to Innovate SAP's Integration Strategy White Paper
New: SAP BTP: Your Innovation Engine for Your SAP Applications
Governance and Organizations
This section provides you with knowledge and information on organizational requirements and aspects, helping you shape your organization's structures towards a digital future. Discover how to identify and establish the right set-up for your enterprise in order to implement a new digital core or find out how SAP outlined its guidelines with regards to new technologies such as Artificial Intelligence.
If you’re ready to move to SAP S/4HANA Cloud then SAP is ready to help, starting here, with our view on organizational readiness of the business and enterprise IT to ensure your successful transition. With the help of this whitepaper, you’ll gain a better understanding of the initial parameters and principles when starting your discovery journey for SAP S/4HANA Cloud. Through the right preparation of your organization, the digital transformation of your business model onto SAP S/4HANA Cloud will be a success.
There is a consensus among practitioners that the lack of alignment between business and IT strategies is one of the main reasons why companies fail to realize the full potential for their IT investments. Although it may seem trivial, business and IT alignment remain one of the key challenges organizations worldwide are faced with. To support SAP customers to bridge the gap between business management and their IT department, SAP provides services designed to help companies build a Customer Center of Expertise (Customer COE).
Please check this proven methodology of SAP based on the Customer COE capability framework:
Discover Organizational Change Management for SAP Cloud ProjectsOverview
This learning journey will explain how organizational change management can contribute to the success of your SAP cloud project.
Learning objectives
At the end of this learning journey, project leads and change managers can assess the organizational change management need for their SAP cloud project and initiate the first steps. You will be able to describe people-related challenges of cloud projects and the benefits of organizational change management. You can identify organizational change management challenges and capabilities and transfer SAP’s organizational change management approach to your cloud project.
Open Learning Journey Discover Organizational Change Management for SAP Cloud Projects
This guide will help IT professionals to oversee fusion development projects featuring low-code technology in combination with classical programming. Fusion development can refer to one developer using the right tools to get the job done or to a team of different developers with various technical skills working together with experts from other areas of the business, such as process experts, data scientists, security officers and others. In particular, this guide explores how you manage collaboration between application developers and key users, also known as citizen developers or business experts, within fusion development projects.
How to Govern a Fusion Development Program and SAP Build Center of Excellence
This guide helps IT professionals guide the ideation stage of fusion development projects on SAP Business Technology Platform. You will discover how to assess and select use cases wisely – as you begin to manage collaboration between application developers and key users, also known as citizen developers or business experts. The guidance provided will be especially useful to: IT administrators and center of expertise operators responsible for systems and users of SAP BTP, especially SAP Build Code and SAP Build, Application developers and key users who need to understand the drivers for complexity of their use case ideas at an introductory level, BTP solution architects that need an easy way to introduce use case considerations to business collaborators, Anyone involved in low-code and fusion development governance
How-To-Guide: How To Ideate Use Cases for Fusion Development with SAP Business Technology Platform
This document helps you plan and set up your landscape and your lifecycle management for running applications on SAP Business Technology Platform (SAP BTP). It contains best practices and recommendations for planning development projects – from setting up the correct organizational structure to creating an account and security model, to developing and operating applications.
Read how hyperautomation can turn your staff into citizen developers by combining business process management, robotic process automation, artificial intelligence, and visual features that require no coding experience (incl. Use Cases and best practices of several SAP Customers).
The notion of DevOps is often linked to mindset, culture, and collaboration, but beneath these aspects one needs tools and guidance that enable efficient development and operations.
SAP Business Technology Platform offers a rich set of DevOps-related services supporting the development and operations of cloud-native and hybrid solutions. Start your DevOps journey around SAP Business Technology Platform.
The DevOps community page harmonizes all existing DevOps information and offerings at SAP. There, you can find the latest blogs, Q&A, examples, and further resources.
Apply DevOps principles in your application development on SAP Business Technology Platform. Here you will find content that helps you gain a general understanding of the topic.
Get an overview of CI/CD, discover SAP solutions that help you apply it, and find links to further information. Get started with continuous integration and delivery and SAP solutions for CI/CD.
This guide is the starting point for setting up application lifecycle management for your specific use case, business, and IT landscape. It contains recommendations and best practices that give you an overview of what you should consider when planning development projects on SAP Business Technology Platform. It does not contain specific task descriptions, but does include links to step-by-step instructions when required.
If you're an architect or a development project lead, this guide helps you plan your organizational setup and your account and security model. It has an overview of processes, tools, and services available for developing and operating applications.
If you're an administrator or developer, this guide supports you in defining the correct methodologies and tools for your development project on SAP Business Technology Platform.
The Planning and Lifecycle Management Guide will enable you to:
- Quickly understand basic concepts like regions, environments, accounts, and capabilities
- Understand your and SAP's responsibilities when it comes to managing the lifecycle of applications
- Learn about prerequisites and follow a checklist to quickly get started with your development project
- Plan and set up your SAP Business Technology Platform landscape to manage the lifecycle of your cloud applications
SAP Business Technology Platform Planning & Lifecycle Management Guide
Cloud innovation promises to deliver speed, productivity, scalability, and business impact. But getting the most value from cloud software is not always clear. It’s even more challenging when your business needs to deploy new systems while maintaining continuity.
SAP Activate provides the solution with Innovation as a Service: a clear process of structured and solution-specific practices, carried out in a standardized environment, for your business to choose how to adopt and extend new and differentiating capabilities across your organization. A self-service approach keeps you in control of when and where you push innovations into the business. Ready-to-run business processes are more than a jump-start to cloud solutions − they are a foundation to deliver new innovations on a continuous basis. Gain new ways to adopt and extend the full benefits of cloud solutions across your business, delivering greater value through faster innovation when and where you need it most. Innovation as a Service delivers fast, business-driven setup, configured to meet your needs, that cuts through complexity.
Learn how SAP Activate delivers digital intelligence at cloud speed to help you run at your best.
Customer COE in SAP Activate Methodology for RISE with SAP, PCE
SAP Activate Methodology for Various Solutions (S-User required)
SAP Activate Methodology - Overview
For avoidance of doubt, all of the tasks and services itemized in this Roles & Responsibilities document are provided as a catalog of services. However, the relevance and necessity of each individual task or service will be unique to each customer's SAP HANA Enterprise Cloud Computing Environment. Customers are responsible to review and analyze these tasks and make the selection of such tasks/services in collaboration with the assigned SAP HEC Cloud Architect Advisor ("CAA"), or with their SAP Client Delivery Manager ("CDM").
SAP believes that Artificial Intelligence has the potential to unlock boundless potential for businesses, governments, and society. However, AI may also create economic, political, and societal challenges, depending upon how it is used and implemented. Our brand-new SAP AI Ethics Handbook guides how to apply the SAP AI Policy. This policy therefore governs the development, deployment, use, and sale of AI systems at SAP, by defining clear rules of ethics that are aligned with SAP’s established guiding principles for AI and its core organizational values. The policy covers essential elements which are vital to build trust in AI solutions, such as transparency and explainability, human agency and oversight, addressing bias and discrimination as well as civic society. Read the SAP AI Ethics Handbook.
SAP focuses on developing artificial intelligence (AI) to improve people’s lives by helping protect the environment and build fairer societies. Recognizing the significant impact of artificial intelligence (AI) on people, our customers, and society, SAP designed guiding principles to steer the development and deployment of our AI software to help the world run better and improve people’s lives. For us, these guidelines are a commitment to move beyond what is legally required and to begin a deep and continuous engagement with the wider ethical and socio-economic challenges of AI. We look forward to expanding our conversations with customers, partners, employees, legislative bodies, and civil society and to making our guiding principles an evolving reflection of these discussions and the ever changing technological landscape.
SAP believes that Artificial Intelligence has the potential to unlock boundless potential for businesses, governments, and society. However, AI may also create economic, political, and societal challenges, depending upon how it is used and implemented. Our brand-new SAP Global AI Ethics Policy therefore governs the development, deployment, use, and sale of AI systems at SAP, by defining clear rules of ethics that are aligned with SAP’s established guiding principles for AI and its core organizational values. The policy covers essential elements which are vital to build trust in AI solutions, such as transparency and explainability, human agency and oversight, addressing bias and discrimination as well as civic society.
Learn more about the SAP Services and Support Portfolio. Find an overview, a deep dive into specific customer scenarios, or guidance on choosing the right offerings to meet your needs.
The eBook not only states the highlights of SAP’s service and support portfolio, but also provides a clear overview of applications in actual customer scenarios. In six exemplary customer scenarios, the document illustrates how customers can use their SAP solutions and services as efficiently as possible to achieve optimal results and drive innovation forward more quickly.
The most important customer scenarios on the way to the cloud with SAP S/4HANA include transformation strategies, RISE with SAP, Business AI, the SAP Business Technology Platform, SaaS and integration scenarios, and hybrid operations.