This page explains how to connect SAP SuccessFactors tenants to SAP Cloud ALM.

Currently the following monitoring application are supported for SAP SuccessFactors:

• Business Process Monitoring
  
• Integration & Exception Monitoring

The following videos demonstrate the setup steps to set up Integration & Exception Monitoring for SAP SuccessFactors.

A textual step by step description for all setup steps is provided in the sections below the videos.

• You need to obtain the SAP Cloud ALM Service Key to connect to the SAP Cloud ALM system
  
• Enable SFAPI usage
  • In order to use the SFAPI, SAP SuccessFactors must enable the API for your company instance. This is usually done during the initial implementation. If this was not done, please contact your SAP SuccessFactors support representative to enable the SFAPI for your instance.

1. Your personal user needs the permission Manage Integration Tools > Access to Integration Service Registration Center UI
2. Create a new user for the SFAPI in SAP SuccessFactors assign the settings and authorizations listed here

This step is only needed if you plan to use Integration & Exception Monitoring

1. Go to "Admin Center"
2. In the "Tools Search", search for Integration Service Registration Center
3. In the following screen select "SAP Cloud ALM"
4. Enter the following values:
   1. System Type: Enter the role of the SAP SuccessFactors system as DEV, TEST or PROD
   2. Description: Enter a description, e.g. "SAP SuccessFactors tenant XXX"
   3. Endpoint: SAP Cloud ALM service key parameter "Api" without /api
   4. OAuth URL: SAP Cloud ALM service key parameter "url" + /oauth/token
   5. Client ID: SAP Cloud ALM service key parameter "clientid"
   6. Client Secret: SAP Cloud ALM service key parameter "clientsecret"
5. Click "Register"
6. Click "OK"

Note: To deactivate your instance, click "Deregister".

The registration will create an entry for this SAP SuccessFactors instance in the Landscape Management application of SAP Cloud ALM, if it doesn't already exist.

The end-point only needs to be created to support PULL data collection. PUSH data collection is configured in the managed cloud service and available after registration of the cloud service in Landscape Management. You can create the PULL end-point for the same system in Landscape Management, that was created by the PUSH registration.

1. Open the Landscape Management application from the launchpad
2. Select your SAP SuccessFactors service
3. Press the ">" button at the end of the line
4. On the tab "Endpoints" press the "Add" button to create a new end-point
5. Enter a description
6. Choose the use-case "Exception Monitoring"
7. Adjust the Root URL: Enter the Production System API URL for your datacenter
   1. You can find the URL in SAP note 2215682 - Successfactors API URLs for different Data Centers
8. Choose "Basic Authentication" and enter:
   • User: <user>@<companyID> with the user created in SAP SuccessFactors for the SFAPI integration.
   • Password: The password for the user
9. Click "Save".

After the creation of the end-point the data collection will be scheduled automatically.

1. Open the Landscape Management application from the launchpad
2. Select your SAP SuccessFactors service
3. Press the ">" button at the end of the line
4. On the tab "Endpoints" press the "Add" button to create a new end-point
5. Enter a description
6. Choose the use-case "Business Process Monitoring"
7. Adjust the Root URL: Enter the Production System API URL for your datacenter
   1. You can find the URL in SAP note 2215682 - Successfactors API URLs for different Data Centers
8. Choose "Basic Authentication" and enter:
   • User: <user>@<companyID> with the user created in SAP SuccessFactors for the SFAPI integration.
   • Password: The password for the user
9. Click "Save".

After creating the endpoint in SAP Cloud ALM, you have to perform the following steps to activate the monitoring use-cases:

• Integration & Exception Monitoring: The data collection for SAP SuccessFactors messages is activated automatically, but you still have to Activate Monitoring Data Collection for SAP SuccessFactors exceptions
  
• Business Process Monitoring: Data collection is activated automatically

To troubleshoot any issues with the setup or the data collection for SAP SuccessFactors, please follow the documentation here.