Self-Service & Incident Prevention
- Knowledge base including Knowledge Base Articles, SAP Notes, product documentation, and SAP Community.
- Guided Answers (see demo) uses decision trees to help you find technical answers.
- Incident Solution Matching is a machine learning service which proposes solutions in the incident form.
- Cloud Availability Center is a view into the status of your cloud products.
- SAP Support Portal, your one stop shop for access to critical tasks as well as important updates.