Self-Service & Incident Prevention
To help you quickly and easily get the answers that you need, Next-Generation Support has several comprehensive solutions:
- SAP's knowledge base including Knowledge Base Articles (KBAs) using Google, Bing and Yandex searches (see demo), social media tools, and SAP Community forums
- Guided Answers (see demo) which uses structured decision trees to empower you to find technical answers on your own, and other intelligent support tools like automated solution search.
- SAP's Incident Solution Matching is a new machine learning service based on Artificial Intelligence (AI) technology. It automatically proposes solutions based on incident data (e.g. incident description) in the incident creation form in SAP ONE Support Launchpad.
- Cloud Availability Center is a personalized dashboard with an at-a-glance view into the status of your cloud products
- SAP Support Portal, your one stop shop for access to critical tasks as well as important updates on all support-related topics