Data, Processes and Communication Flow in SAP Support Portal
This documentation describes the main processes in the SAP Support Portal.
Managing Customer Numbers
Requesting a New Customer Number from SAP
Customer numbers are assigned by SAP for companies (legal entities). An additional customer number is required, for example, if the site of a new installation differs from the address for your existing customer number. Contact your account manager to request an additional customer number.
Changing Data for a Customer Number
The address details or name belonging to a customer number can only be changed by the contracts department responsible or relevant account manager and must match the official/legal status of the company. The address details for a customer number can be viewed in the Installation Data application.
If a customer number is to be deleted/discontinued because, for example, the subsidiary was closed, contact your SAP contracts department or your account manager. A customer number can only be discontinued if it is not assigned any installations, open contracts, open orders, or open invoices. S-users that were created under the customer number cannot be reassigned to another customer number and are inactive once the customer number is deleted. To prepare for deleting/discontinuing the customer number, you can delete the installations and systems in the Systems & Installations area. If a customer number is only to be removed from the corporate group function, refer to Removing Customer Numbers from the Corporate Group Function.