Systems & Installations

When you purchase an SAP product, a new installation is created. It contains one or more systems, which represents the computer on which you installed your SAP product, or for cloud products which tenants or products you have purchased from SAP. Most on-premise support applications rely on up-to-date system data to improve service quality. With quality system data repeated data input becomes unnecessary.

To ease system data maintenance you can also use the system data synchronization between SAP Solution Manager and the SAP Support Portal.

System Data

A system represents the machine on which you have installed your SAP product or a tenant that SAP manages for your business in the cloud. It contains fields such as the Operating System you run on the machine, the SAP product you installed on it, the database associated with your product, the datacenter a tenant is located in and more.

Edit or delete systems, and manage remote connections so that SAP support engineers can access your systems, when needed, to troubleshoot your issues.

Each system is associated with a license key, and as such you are able to request a new system using the License Key application.

System Measurement

The Global License Auditing Service supports all customers in fulfilling their contractual duty to carry out system measurements.

Measuring the system determines the number of users of SAP systems and which SAP products are in use. The following things can be measured:

  • All user types of all SAP price lists.
  • Software engines, such as Human Resources, Real Estate Management, and so on.
  • Additional SAP products like SAP HANA database and SAP Unwired Platform.

The following tools and the associated documentation are available to you. These tools are constantly being extended and improved.

  • Measurement program (transaction USMM) for measuring users and engines.
  • License Administration Workbench, LAW 2.0 transaction SLAW2 (former LAW version: transactions SLAW or LICENSE_ADMIN) for the central consolidation of all measurement results.

Our information site tells you everything you need to know about performing an SAP system measurement - from system data maintenance and user classification through measurement programs and useful notes and tips. You’ll also find information and/or documentation on each of the topics, as well as appropriate links (where applicable).

Learn more about system measurement

Need Help?

System Measurement Information

If you have any questions about system measurement contact your SAP license auditor

Alternatively, report an incident under the component License Auditing Services (XX-SER-LAS)

Installation Data

Request new installations for all SAP products and delete no longer required installations using the easy to use self-service functions. Installation creation and deletion requests are processed automatically within one business day. Using the list of created installations, you can also change the names of your technical installations. To request a name change for your commercial installation you need to contact your local SAP contract department.

You only need to fill-out the installation call-off form for the first installation, which is for new customers attached to the contract, and send it together with the signed contract to your local SAP contract department or as attachment to your submitted service request. Partners who wish to request a first or additional installation for their systems always have to fill out the call-off form for partners and send it to their SAP partner contract department.

Need Help?

Installation Management help file

Only SAP customers can use the installation self-service. SAP partners must contact their SAP partner contract department.

To use these functions, you need the authorization Manage Installations. Check your authorizations under your User Profile. To extend your authorization, contact your company's super administrator.

Cloud Systems & Installations

When you purchase an SAP cloud product, a new installation is created. It is mapped to one or more systems, which represents the cloud tenants or cloud products you have purchased from SAP.

Support applications use this information and provide you with up-to-date system data to improve service quality.

Cloud Availability Center

Get a personalized, at-a-glance view into your SAP cloud products with status and availability, an events calendar, notifications history, and the latest news – all in one place.

Help & FAQs

Use component XX-SER-SAPSMP-SYS to report an incident about system data.

Should one of your contracts no longer have an active maintenance agreement, the system will not return any installation numbers when you click on "commercial installation".

Contact your SAP contract department and provide the commercial installation number (shown under Display Commercial Installation) and the existing and the new name.

When a commercial installation has been selected under which the contracts and licenses for your product are not booked, you can either delete the installation after creation has been completed and create a new one under the correct commercial installation, or you can send a service request to your SAP contract department to have the installation reassigned.

If you have requested an installation for a product that is not yet licensed, you will receive only a temporary license key.

To request installations on behalf of a customer, you must complete the installation request form and send it to your SAP partner contract department.