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Setup for SAP SuccessFactors
This page explains how to connect SAP SuccessFactors tenants to SAP Cloud ALM.
Request for existing cases, user IDs, Portal navigation support and more
This page explains how to connect SAP SuccessFactors tenants to SAP Cloud ALM.
Currently the following monitoring application are supported for SAP SuccessFactors:
SAP SuccessFactors will delete the access to APIs based on HTTP Basic Authentication on November 20, 2026. (SAP Help)
Hence, SAP Cloud ALM now supports the usage of certificate-based authentication for monitoring endpoints to SAP SuccessFactors.
Please adjust your existing endpoints accordingly before November 20, 2026.
The following videos demonstrate the setup steps to set up Integration & Exception Monitoring for SAP SuccessFactors.
A textual step by step description for all setup steps is provided in the sections below the videos.
This step is only needed if you use integrations for which we can collect messages.
You find supported scenarios in the table Available Monitoring Content on the Integration & Exception Monitoring page for SAP SuccessFactors.
Note: To deactivate your instance, click "Deregister".
The registration will create an entry for this SAP SuccessFactors instance in the Landscape Management application of SAP Cloud ALM, if it doesn't already exist.
To use X.509 Certificate-Based Authentication for incoming calls to SAP SuccessFactors you first have to map the SAP Cloud public certificate in SAP SuccessFactors.
This certificate needs to be uploaded into SAP SuccessFactors.
The endpoint only needs to be created to support the PULL data collection of exceptions.
Please note: Currently, the PUSH monitoring setup creates an additional cloud service in Landscape Management. If you activated the PUSH data collection in the previous step, you should create the endpoint for this cloud service. If you didn't activate the PUSH data collection please create the endpoint for the SAP SuccessFactors HCM tenant that was synchronized automatically from SAP.
* If the endpoint Root URL field is not filled automatically or you want to still use BASIC authentication, please follow the steps below to find the correct API URL.
After the creation of the end-point the data collection will be scheduled automatically.
* If the endpoint Root URL field is not filled automatically or you want to still use BASIC authentication, please follow the steps below to find the correct API URL.
After creating the endpoint in SAP Cloud ALM, you have to perform the following steps to activate the monitoring use-cases:
To troubleshoot any issues with the setup or the data collection for SAP SuccessFactors, please follow the Troubleshooting for SAP SuccessFactors page
Should this information not suffice to address your problem please open an incident.