The following videos demonstrate the setup steps to set up Integration & Exception Monitoring for SAP SuccessFactors.
A textual step by step description for all setup steps is provided in the sections below the videos.
This step is only needed if you use integrations for which we can collect messages.
You find supported scenarios in the table Available Monitoring Content on the Integration & Exception Monitoring page for SAP SuccessFactors.
Note: To deactivate your instance, click "Deregister".
The registration will create an entry for this SAP SuccessFactors instance in the Landscape Management application of SAP Cloud ALM, if it doesn't already exist.
The endpoint only needs to be created to support the PULL data collection of exceptions.
Please note: Currently, the PUSH monitoring setup creates an additional cloud service in Landscape Management. If you activated the PUSH data collection in the previous step, you should create the endpoint for this cloud service. If you didn't activate the PUSH data collection please create the endpoint for the SAP SuccessFactors HXM Suite tenant that was synchronized automatically from SAP.
After the creation of the end-point the data collection will be scheduled automatically.
After creating the endpoint in SAP Cloud ALM, you have to perform the following steps to activate the monitoring use-cases:
Symptom: The endpoint check fails with the error "Server returned unexpected status code: HTTP/1.1 401 Unauthorized" despite entering the correct password. You can log on to SAP SuccessFactors with this user and password. You are also using an IAS (Identity Authentication Service) for the authentication.
Reason: The SAP SuccessFactors API URL doesn't use the IAS for authentication. Instead, whatever password is set for the user in SAP SuccessFactors itself is the one the API URL expects. You can verify this the following way:
You have to make sure that the correct password is set in the SAP SuccessFactors Admin Center > Tools > Reset User Passwords