The end-point only needs to be created to support PULL data collection. PUSH data collection is configured in the managed cloud service and available after registration of the cloud service in Landscape Management. You can create the PULL end-point for the same system in Landscape Management, that was created by the PUSH registration.

1. Open the Landscape Management application from the launchpad
2. Select your SAP SuccessFactors service
3. Press the > button at the end of the line
4. On the tab "Endpoints" press the Add button to create a new end-point
5. Enter a description
6. Choose the use-case "Exception Monitoring"
7. Adjust the Root URL: Enter the Production System API URL for your datacenter
   1. You can find the URL in SAP note 2215682 - Successfactors API URLs for different Data Centers
   2. To find the data center your tenant is located in please follow 2776694 - How can SuccessFactors end users find the datacenter where the instance is located
8. Choose BASIC authentication and enter:
   • User: <user>@<companyID> with the user created in SAP SuccessFactors for the SFAPI integration.
   • Password: The password for the user

For monitoring categories using PUSH data collection the standard monitoring content is automatically activated during the setup of the PUSH monitoring in the managed service. These categories will already be active. You can check the successful activation in the Integration & Exception Monitoring application. 

1. Open the Integration & Exception Monitoring application from the launchpad
2. Open the scope selection via the target icon in the upper right corner
3. Select your cloud service in the scope
4. Click the rack-wheel icon in the upper right corner to access the configuration
5. Expand the Configuration panel
6. The activation status for your SAP SuccessFactors service should already be set to ON

For the categories using PULL data collection you still have to activate them. You can do this following the steps in the section below.

You can change which parts of the standard content are activated for each cloud service, activate and deactivate alerts or create own alerts with specific filters. 

1. In the configuration panel, click on the name of the cloud service
2. The "Configuration of Services" screen opens
3. In the "Configuration for Services" screen, click the > button at the end of the line for the cloud service you want to change

Adjust Monitoring Categories

1. Use the toggle button in the column Active to turn a monitoring category ON or OFF

Adjust Alerting

1. Use the toggle button in the column Active to turn a standard alert ON or OFF
2. Press the > button at the end of the line to access the detail setup for an existing alert or use the + button to create a new alert
3. Adjust the display name if desired
4. Expand the Filter Configuration tray
5. Enter a filter name
6. Select the filter category
7. Maintain the available filter fields (see details below)

Available Alerts for SAP SuccessFactors

• Erroneous Message (SuccessFactors) Detected: Creates an alert for each failed message in SAP SuccessFactors
• Erroneous Messages (SuccessFactors) Detected: Creates an alert if one or more failed messages on SAP SuccessFactors were detected since the last data collection
• Erroneous Middleware Integration: Monitors exceptions for integrations with SAP SuccessFactors via third party tools through the OData API
• Erroneous Scheduled Jobs: Monitors exceptions in jobs scheduled in SAP SuccessFactors Integration Center
• Erroneous Integration Center: Monitors exceptions in integrations in SAP SuccessFactors Integration Center

Available Filter Fields for SAP SuccessFactors

The filter fields depend on the monitoring category the alert is created for and additional on the filter category, if there is more than one available.

SuccessFactors Messages

• Direction: Inbound or Outbound
• Integration Type: Scheduled or Event-based
• Entity: Entity name
• Status: Status of the message
• Status Group: Successful, Warning, Error, In Process, Canceled, Others
• Destination Entity: Receiver entity
• Source Entity: Sender entity

• Event Description: Description of the error event
• Event Name: Name of the event
• Event Type: WARNING or FAILED
• Module Name: Name of SuccessFactors Module
• Process Name: The name of the process to be monitored (must be part of the selected process type)
• Process Type: SIMPLE_INTEGRATION, SCHEDULED_JOB, INTEGRATION, HCI_INTEGRATION, PI_INTEGRATION
• User ID: The user running the process