Frequently Asked Questions
Below you will find answers to the questions that we get asked most often about topics covered on the Finance & Legal Dashboard.
SAP for Me Pages
At this stage, access to SAP for Me is restricted to customers and partners with:
- an S-User ID generated by an administrator at your company.
Or
- an SAP Universal ID(opens in new tab) linked to an S-User ID.
Find out more in the Online Help.
The 3 cards have now been redesigned to have all the content in one unique page. Read more about it here.
Reach out to the Customer Interaction Center.
Renewals & Terminations
General
Contract Termination and Retraction self-service capability is available to any direct
S-User with one or both authorizations below:
- Purchase Licenses
- Manage Invoices and Payments.
If an S-User is missing the required authorizations, a message will appear when logged into SAP for Me from where the S-User can request the required access.
Reach out to your SAP representative.
The Contract ID is listed on your signed contract as “CASE” or “CASE ID”, on SAP invoices as “CMS” and as “REFERENCE CASE/NUMBER” on Purchase Order/Price Increase notifications.
Yes, it is available for both.
Terminations
Refer to the “Term and Termination” section of your contract.
If all conditions are met, termination is possible and available 450 days prior to contract end date until 31 days prior for Auto Renewal Contracts, and 6 days prior to contract end date for Active renewals.
You can terminate your SAP cloud contract digitally using the Termination Self Services available in the SAP for Me portal.
- Log in to SAP for Me with your S-user ID. Navigate to Finance and Legal, then select the Cloud tab to view all your cloud contracts.
- Locate the contract you want to terminate using the search and filter tools.
- Click Manage Contract and select Terminate Contract or click on contract to go to Contract Detail Page and select options there.
- Review the details on the termination request. carefully. Select a termination reason from the dropdown menu, and click Submit.
For further guidance watch this video for step-by-step instructions or visit sap.com.
Services linked to the contract are suspended or discontinued as per the terms.
No. When you click on the Terminate Contract button a termination request form will open. Review the details carefully, select a termination reason from the dropdown menu, and submit the form. You'll receive a confirmation on-screen and via email once the request has been received.
You can request for retraction of termination via SAP for Me as long as the contract end date is not reached, and the termination is not completed. If this service is not available, please contact your SAP representative.
Currently, termination requests are supported for full contract termination. This means that if you signed an additional contract linked to the first one, you can only request the termination for both contracts if their end date is the same. In cases where the additional contract has a different end date than the first one, you will get a pop up when trying to terminate, telling you to please reach out to your SAP representative.
Retraction
If you decide not to proceed with the termination, you can retract your request in just a few steps. Go to Finance and Legal and then Cloud, select the contract you want to retract, and click Retract Termination. Fill out the retraction form, choose a reason, and submit it. You’ll receive a confirmation email for your records.
For step-by-step help, you can access the SAP for Me Customer Reference Guide or contact our Customer Interaction Center for support.
You can request for retraction of termination via SAP for Me as long as the contract end date is not reached, and the termination is not completed. If this service is not available, please contact your SAP representative.
You can discuss signing a new agreement. Contact your SAP representative.
Renewal
No, not at this time.
Notification
Yes, you will receive an email informing you of your termination request, termination completion or retraction request.
The notifications are sent to the person from your company who requested the termination, whether it was requested via SAP for Me or via an SAP representative.
Reach out to your SAP representative.
The status of the termination request is viewable via the SAP for Me portal in the Cloud Contracts card.
Customer Self Service Contact Maintenance
Yes, please see the PO Resp and CPI notification contact self service maintenance via SAP for Me video in the On Premise SAP for Me PO(opens in new tab) library.
Purchase Order Responsible Maintenance
Purchase Order Responsible Cloud
Maintenance Responsible is the contact who has been designated to receive the CPI notification.
Purchase Order Responsible is the contact who should receive the PO notification letters, reminders, and who should input the PO ID, Validity date, or No PO required.
The contact at the customer who SAP would address any dunning or blocking notifications and who the SAP collector would reach out to for payment. This role can be set at country level or applicable for all countries.
The E bill contact is the email receiving the invoice copy. There can be one per Line of Business, or there can be one that is applicable for all Lines of Business. This role can be set at country level, or applicable for all countries.
Finance and Legal, Overview Tab.
You can find more information in the Overview Tab or via the three dots at the top right hand corner of the Your Finance Contacts Card (What is this card about?).
Phase 1 - Go live took place in March 2025
- PO Resp MT
- PO Resp Cloud
- MT responsible (CPI notification)
Further roles planned to be maintained via SAP for Me
- Accounts Payable
- E Bill
- Technical Lead (IT)
- Business Lead (Main)
- Invoice Recipient
For the initial phase, only the role can be edited. We plan to enable the editing of a contact’s name/email as long as they are not an S User. If the contact is an S User, they will be marked as such to the right of the name, and you will get directed to a link where you can find the Super Admin at your company who can do this on your behalf.
No, this functionality will only allow you to remove the SAP roles that assigned to that S User (eg. PO Resp and MT responsible (CPI notification) or Accounts Payable/E bill which will remove it from Your Finance Contacts card in SAP for Me, but this will not delete the contact in the backend - customer will receive an informational message that they need to go to their super admin to delete an S User.
No, you can only remove the role if someone else already has that role, or if you transfer the role to another existing contact, or create a new contact for that company.
No, you can only maintain ContactA@companyABC.com if companyABC.com is the email domain registered. You would not be able to create a contact with google.com.
Right now, there is a change history to show who edited the contact within our internal CRM system. This says whether Customer Edited or SAP Employee Edited. From our phase 2, we will also have this at specific S-User ID level.
If you want to know more, please create a support ticket. This will tell you the specific S User ID at the customer that made the change.
You can only edit a contact if all of the following conditions are met:
- You have access to SAP for Me.
- You have access to the Finance & Legal page.
- The contact you are editing shares the same email domain.
For Accounts Payable/Dunning and E Bill, the country also has to be live with an internal project timeline (NGBC) or you will not be able to add, delete, create a new contact with those roles.
Right now, there is a change history to show who edited the contact within our internal CRM system. This says whether Customer Edited or SAP Employee Edited. From our phase 2, we will also have this at specific S-User ID level. If you want to know more, please create a support ticket. This will tell you the specific S User ID at the customer that made the change.
There will be a lock on the contact and the account so that no more than one person can be editing the contact at the same time.
Yes you can filter by role and sort Ascending, Descending, by email or Job function, or by first name, last name.
There are the following rules for display in Your Finance Contacts card:
- The contact must be active (not flagged in any way in our internal SAP CRM system - ie. it could be flagged as a duplicate, or bounce back so be blocked).
- It must have a role assigned to it. The search however will show all contacts in that company.
- The role is removed from that contact.
- It is removed from Your Finance Contacts card.
- It is flagged with a Central Block status with reason code, at request of the customer. There might be some additional back end tasks that need to be done before the contact is fully deleted from the SAP internal back end systems ie. if the contact is an S user; if they have an active transaction against them or if they have an another critical role assigned.
You need to have three digits, so you should add We + a space or Bo + a space and click on enter.
No, at this phase, it is only standard language.
Only contacts that a) have an S user giving access to SAP for Me, b) authorization to the Finance and Legal Card "Display Order information in SAP for Me", and c) only contacts in your company against your email domain.
No, you have to add the role again.
For the initial phase, only the role can be edited. We plan to enable the editing of a contact’s name/email as long as they are not an S User. If the contact is an S User, they will be marked as such to the right of the name, and you will get directed to the Super Admin at your company who can do this on your behalf.
Yes, this can be done in two steps.
Yes, this is usually for E-billing or Accounts Payable. Either you can enter an individual contact's email address or the departmental email address. If you flag a department, then you will not need to enter a first name. The department will go into the last name field.
Updated is flagged when you have edited/updated a contact. The status remains active for one week after the edit/update.
No, for now, the self-service contact maintenance is only for our direct customers. It is our intention to introduce this for partners in the future and, as part of that longer-term plan, to enable a “bulk” update.
PO Collection
Use the Get Assistance functionality on the contract detail page or ask a contractual question via e-mail to sapcontractcenter@sap.com.
You can add a purchase order (PO) to a direct cloud order (VB or PC) that is to be billed within 30 days and has no valid PO number, either because it has expired or never had one. You can also advise that no purchase order is required.
No. For cloud you can also select as many available orders as you desire from the pop up window and enter your purchase order ID or advise that no purchase order is required. For on-premise, you can use the Manage PO Numbers functionality on the Maintenance card, which lets you enter one purchase order ID or advise that no purchase order is required for all selected orders.
For on-premise, yes. You will see an Edit PO button to update the purchase order number. You can also indicate that no purchase order is required. This functionality is currently only available for on-premise and until the period is billed.
- Check out our videos to see how the PO collection process via SAP for Me works. On each playlist you will find the PO collection process through SAP for Me for Customers and Partners in different languages.
On premise playlist for Customers and Partners
Cloud playlist for Customer and Partners
- You can also find a step-by-step process on the Blogs:
For Customers
On premise - Blog: Purchase Order Submissions Just Got Easier with SA... - SAP Community
Cloud - Blog: Purchase Order Submissions Just Got Easier for Cloud with SAP for Me!
For Partners
On premise - Blog: Purchase Order Number Submissions for Partners now available in SAP for Me!
Cloud - Blog: Purchase Order Number submissions for Cloud Partne... - SAP Community
In case you would like to update your purchase order responsible contact, contact your Cash Collection Team directly to submit the request. To find the appropriate e-mail address, refer to the Attachment section of SAP Knowledge Base Article 3107749(opens in new tab) - How to reach the SAP Cash Collection Team for billing questions.
SAP for Me reminders are sent out 60 and 45 days before the maintenance start date of the upcoming period, and 15 and 30 days after the maintenance start date. The reminders will stop once the purchase order (PO) is updated in the system. If the PO is sent to a mailbox, Cash Collections and Order Management need to follow the current process to update the PO. If the PO is updated via SAP for Me, then it will replicate directly in the order.
The email from SAP for Me Reminder is a non-reply mailbox.
It is not possible to pause them and then re-start. The automatic notifications will only stop once there is a purchase order (PO) number on the PO field or the order is set as No PO required.
If you would like to better understand the displayed data (values) on the On-Premise Consumption and Public Cloud Consumption cards and learn how to analyze them, please refer to support.sap.com/en/my-support/systems-installations/license-utilization-information.html.
If the cards under the Consumption tab indicate over-consumption, reach out to your direct sales contact via e-mail.
Use the Get Assistance functionality on the contract detail page or ask a contractual question via e-mail to sapcontractcenter@sap.com.
It is not possible to clear invoices with credits in SAP for Me.
Under the Billing tab(opens in new tab) of the Finance & Legal dashboard, customers from select countries can manage their invoices and payments online. You can display your invoices on the screen and pay them by credit card. Alternatively, you can pay the invoice amount by bank transfer or send us a check.
The Manage Invoices and Payments feature allows you to:
- View a list of outstanding invoices and export invoice copies in PDF format;
- Pay your invoices by credit card.
Watch our guide on how to pay invoices in SAP for Me here.
For a complete guide on how to view and pay your invoices, read the SAP Community blog post How can I pay invoices as a customer via credit card in SAP for Me?(opens in new tab)
You can reach out to the Cash Collection Team, see KBA 3107749 - How to reach the SAP Cash Collection Team for billing questions - SAP for Me(opens in new tab).
Consumption
If you would like to better understand the displayed data (values) on the On-Premise Consumption and Public Cloud Consumption cards and learn how to analyze them, please refer to support.sap.com/en/my-support/systems-installations/license-utilization-information.html.
If the cards under the Consumption tab indicate over-consumption, reach out to your direct sales contact via e-mail.
Use the Get Assistance functionality on the contract detail page or ask a contractual question via e-mail to sapcontractcenter@sap.com.
It is not possible to clear invoices with credits in SAP for Me.
You can reach out to the Cash Collection Team via e-mail, see KBA 3107749 - How to reach the SAP Cash Collection Team for billing questions - SAP for Me(opens in new tab).
Invoicing & Payments
Go to Finance & Legal and click on the Billing tab to see a list of all your invoices. Navigate to the invoice you want to download and select the PDF icon on the right-hand side.
Go to Finance & Legal and select the Billing tab. In the search bar, enter the invoice number followed by Search.
You can also view the video tutorial here(opens in new tab).
Use the Get Assistance functionality on the contract detail page or ask a contractual question via e-mail to sapcontractcenter@sap.com.
It is not possible to clear invoices with credits in SAP for Me.
Under the Billing tab(opens in new tab) of the Finance & Legal dashboard, customers from select countries can manage their invoices and payments online. You can display your invoices on the screen and pay them by credit card. Alternatively, you can pay the invoice amount by bank transfer or send us a check.
The Manage Invoices and Payments feature allows you to:
- View a list of outstanding invoices and export invoice copies in PDF format;
- Pay your invoices by credit card.
Watch our guide on how to pay invoices in SAP for Me here(opens in new tab).(opens in new tab)
For a complete guide on how to view and pay your invoices, read the SAP Community blog post How can I pay invoices as a customer via credit card in SAP for Me?(opens in new tab)
Go to Finance & Legal and select the Billing tab. In the recurring payments section, select an open order and click Add Payment Option.
Click Add Payment Option to be charged for recurring payments and select your card / add your card details.
You can watch the full video tutorial here(opens in new tab).
You can reach out to the Cash Collection Team, see KBA 3107749 - How to reach the SAP Cash Collection Team for billing questions - SAP for Me(opens in new tab).
Go to Finance & Legal and click the Billing tab. Go to the Payment Options section, find the card you want to delete and click Delete (trash icon) and on the warning pop-up, click Delete again.
Watch the video tutorial here(opens in new tab).
You can also reach out to the Cash Collection Team, see KBA 3107749 - How to reach the SAP Cash Collection Team for billing questions - SAP for Me(opens in new tab).
E-billing Set Up
A B2B e-invoicing mandate refers to a legal requirement for businesses to send and/or receive electronic invoices when transacting with other businesses. This mandate is increasingly being implemented globally to enhance tax collection, streamline business processes, and improve efficiency in financial transactions. |
SAP is providing either Peppol or ZUGFeRD for all the B2B (business-to-business) customers in Germany. |
SAP still supports E-mail PDF but we are ready to you set-up to Peppol or ZUGFeRD according to EN16931 standard. |
SAP is providing either Peppol or ZUGFeRD. For Peppol, we require your Peppol-ID registered with a Peppol Access Point provider at https://peppol.org. For ZUGFeRD, we require your VAT ID and E-mail address.
For foreign customers it is not mandatory to send invoices through Peppol or ZUGFeRD. We will send the invoices electronicaly as E-mail PDF. |
Company details (Company Name, ERP) and Leitweg-ID. |
Company details (Company Name, ERP), VAT number and E-mail address. |
The EN16931 standard is a European norm that defines the technical specifications for the content and format of electronic invoices. |
The EN16931 defines a standardized data structure for electronic invoices that can be used in both XML-based formats like XRechnung and hybrid formats like ZUGFeRD. |
We are supporting with Peppol version 3.0 compliant with EN16931. |
We are supporting with ZUGFeRD version 2.3 compliant with EN16931. |
To register with the Peppol network, you need to register with an approved Peppol Access Point Provider at https://peppol.org |
To find your own Peppol-ID, you need to register with a Peppol Access Point provider, as they issue and manage these IDs. Please follow the link https://peppol.org |
To use ZUGFeRD, your business needs compatible software that generates hybrid invoice documents containing both a human-readable PDF and a machine-readable XML data file.
Yes, our PDF is embedded within the XML file for both Peppol and ZUGFeRD solutions.
In Germany, the Leitweg-ID for Peppol is a unique identifier used by public administrations to route electronic invoices internally. It's not generated automatically, but rather provided by the specific department receiving the invoice. The Leitweg-ID is part of the Peppol addressing scheme and is used in conjunction with the Peppol-ID to ensure proper delivery of invoices to the correct recipient within the German public sector.
When delivered over the Peppol network, a Peppol invoice is essentially a structured, machine-readable electronic document, typically in the UBL (Universal Business Language) or PEPPOL BIS 3.0 format. It's not a human-readable PDF like a traditional invoice. Instead, it's designed for automated processing by accounting systems. A ZUGFeRD invoice appears to the recipient as a standard PDF document, similar to any other PDF invoice they might receive. However, unlike a regular PDF, a ZUGFeRD invoice also contains structured, machine-readable data embedded within it in the form of an XML file. This dual format allows for both human readability and automated processing by software.
The XML format meets all legal needs for e-invoicing. EN16931 defines a standardized data structure for electronic invoices that can be used in both XML-based formats like XRechnung and hybrid formats like ZUGFeRD.