Cloud Tab

The existing Cloud Materials, Orders, and Contracts cards have been merged into one new consolidated and customizable Cloud Contracts card.

If you need additional help, visit the SAP Customer Interaction Center in our Services & Support dashboard to chat with support or submit a case.

The Cloud tab lets you review and manage your SAP Cloud Contracts.

 

Cloud Contract Overview

  • Pre-filtered by current and future contracts and sorted by contract end date, so that contracts that are up for renewal are highlighted and listed at the top.
  • Structured along the Contract ID of your SAP Order Form (also referred to as CMS Case ID):
    • Auto Renewals – Your contract renews automatically and keeps the same Contract ID as on the initial order form, if no changes have been made. Only start and end dates change.
    • Active Renewals – You need to engage with your SAP representative and sign a new order form for your renewal contract. You receive a new Contract ID.

Required Authorization

Contact an administrator in your company to:
 

View Contracts

  • Display Order Information in SAP for Me 

Manage Contracts (PO collection, Terminate Contract, Get More Licenses)

  • Purchase Licenses
  • Manage Invoices and Payments

Procedure

1. From the sidebar, select Finance & Legal → Cloud tab.

2. Buttons at the top of the card let you select:   

  • SAP Contracts – booked directly with SAP.
  • Partner Contracts – booked with an SAP Partner. Contact your Partner to manage these contracts.

3. Search for a specific contract by using the free-text Search Bar.

4. Submit your purchase orders digitally via the Manage PO Numbers button.

5. The following information is shown as default:

  • Contract ID – represents the ID of your contract, also referred to as Case ID / CMS Case ID. You can find it in your order form, invoices, and notifications.
  • SAP Order ID – is SAP’s logical bundle ID of your contracts.
  • Customer – (optional) If your company has activated a corporate customer hierarchy and provided you the required authorizations, customer names are automatically added to this cloud contract overview.
  • Solution Area – high-level product group.
  • Materials – purchased license materials with a specific start and end date, quantity, and unit .
    • Click on Materials to open a pop-up and see material details.
    • If you have a multi-year contract, use the toggle ‘past / current / future’ to see the different phases of your contract.
  • Contract Ends – End date of your contract.
    • For Auto Renewals – This date will automatically adjust for each new term.
    • For Active Renewals – End date as on the order form.
  • Renewal Type – your contract will either automatically renew (auto renewal) or requires your signature at contract end date (active renewal). These additional optional columns can be added to the view:
  • Contract Starts – Start date of your contract:
    • For Auto Renewals – This date will automatically adjust for each new term.
    • For Active Renewals – Start date as on the order form.
  • Date Period – Based on the contract start and end date, each contract is classified as past, current or future. The default view is pre-filtered by current and future contracts. Use the filter option to look at past contracts.
  • Current PO Number – Your purchase order number assigned to the specific contract.
  • Product: Logical product name of each license material.
  • Deal Model – dependent on the deal model, contracts show up in separate sections on the Cloud Contracts overview:
    • Part of SAP Contracts:
      • Direct Sales
      • Cloud Choice (Flex Model)
      • Cloud Choice (Profit Option)
      • OEM
      • Test, Demo and Development
    • Part of Partner Contracts:
      • Indirect Sales (Resell)
      • Software Partner

 6. Use the table functions to customize your view:

  • Sort – You can adjust the default sorting (by Contract End Date) to any other parameter.
  • Filter – You can adjust the default filter (of showing only current and future contracts) to any other filter selection.
  • Group – You can group your content to better structure the overview if required.
  • Column – You can add or remove columns. Based on your screen size and resolution, the view will automatically adjust.
  • Export – You can export the entire list of contracts to an .xlsx file on your computer. 

7. Open the card menu via the three dots and check:

  • What is this card about – A short summary of the contract overview.
  • Required Authorizations – A short summary of the required authorizations to view and manage contracts.

8. Open the Material pop-up, to:

  • review the License Materials of your Cloud Contract
  • use the toggle ‘past / current / future’ to see the different phases of your contract.
  • purchase more:  Select Request Quote or Get More(opens in new tab) for the material you wish to purchase more of. 

9. Open the Manage Contract menu (only available for SAP contracts, not Partner contracts) to:

  • Open the Cloud Contract Details card. You can also simply click on the contract to reach this card.
  • Get More Licenses via the Material pop-up 
  • Terminate Contract and Retract Contract – you can request a termination or retraction/cancellation of a termination request by selecting these actions. Click for video(opens in new tab) and additional information.
  • Get Assistance – request help for issues related to your contracts/cases and orders.Reach SAP specialists who can address related queries.
    • Case/Contract ID – Your unique identifier for an active support case or contractual agreement. Used by the support team to locate your file quickly. 
    • SAP ID – Your registered SAP identification number, linking the request to your customer profile.
    • Customer Name – The name of the individual or organization associated with the account.
    • Your Topic – A required dropdown menu to select the nature of your inquiry. 
    • Your Message - The main text box where you describe your question or issue in detail.

Note: The available options via Manage Contracts are dependent on the Contract Status, meaning not all options are available to every customer at any time. Please contact your SAP Representative if you have any queries in relation to this.

10. Save any of your contracts as favorite by clicking the STAR icon to the right of the Contract ID.
 

Master Cloud Customer Agreement Card (MCCA)

The Master Cloud Customer Agreement is a standardized framework agreement that covers most of SAP's Cloud portfolio, making your cloud journey simpler and more efficient. 

For the enrollment procedure and full details on MCCA, please see our Knowledge Base Article (KBA)(opens in new tab).

Cloud Contract Details Card

The cloud contract details page provides you commercial details (billing, payment and addresses) and license material details of your cloud contract.

Procedure

1. Go to Finance & Legal → Cloud tab → Cloud Contracts card.

2. Click on the contract or open the Manage Contract menu and select Open Contract Details.

3. Get additional information of your contract on the contract details tab, including:

  • Billing Interval
  • Payment Terms
  • VAT Tax Number
  • Addresses: Sold To, Ship To, Bill To
  • Material Details (including the option to purchase additional license materials via Request Quote / Get More).
  • Provisioning card
    See systems for this contract, including Provisioning Product, System Role, Installation number, Materials. Provisioning Status, Provisioned Systems, Main URL, and Start Provisioning button when applicable.

4. Use the table functions on the material card to search, sort, filter, group or export the information.

5. Terminate Contract and Retract Contract – you can request a termination or retraction/cancellation of a termination request by selecting these actions. Click here(opens in new tab) for a video and here for additional information.

Note: The available action buttons (Terminate, Retract Termination, Get More, Request Quote…) are dependent on the Contract Status, meaning not all options are available to every customer at any time. Please contact your SAP Representative if you have any queries in relation to this.