Get Started

Install the SAP for Me mobile app:

Once you have entered the app, you need an SAP user ID to log on to SAP for Me. This can be:

  • an S-user ID generated by an administrator at your company or
  • an SAP Universal ID linked to an S-user ID.

Procedure

  1. When opening the SAP for Me mobile app for the first time, you have to give consent to the End User License Agreement and the Privacy Statement.
  2. Log in with your SAP Universal ID or S-user ID.
  3. Choose a passcode. The passcode is an easy way to log on to the app without your SAP Universal ID or S-user ID on your next visits. The passcode must:
    • Consist of at least 8 characters
    • Include at least one lower-case character (a-z)
    • Include at least one upper-case character (A-Z)
    • Include at least one digit (0-9)
  4. After setting a passcode, you are asked to enable Biometric recognition (Face recognition and Fingerprint recognition) which bypasses the need to go through passcode validation. You can turn this feature on or off in device Settings.

Following successful login, you arrive at the Overview page.

 

  • [1] Overview Customization
    Each section on the Overview can be hidden using the eye icon or moved to a different position by dragging. The Feedback section always remains prominently visible.
  • [2] Notification
    Receive SAP notification for updates on cases, cloud availability, and from the SAP Community. Learn more(opens in new tab).
  • [3] Search the SAP Knowledge Base
    Find SAP Notes and SAP Knowledge Base Articles that answer common support queries Learn more(opens in new tab).
  • [4] Availability Dashboard
    Provides an overview of cloud system status. Swipe left or right to change between Production Systems and All Cloud Systems.When you have a favorite system System Favorites is displayed. Select the > to enter the system list. Learn more.
  • [5] Feedback
    Provides a feedback channel, you can Report an Issue, Suggest a Feature, and Rate Your Experience. Please leave your email when necessary, as it is the key parameter to ensure we can keep you update on your feedback.
  • [6] Calendar
    Shows the latest information on SAP events related to your products. Swipe left or right to change between the next five upcoming events. Select section header or swipe the fifth event card to the left to enter the Calendar list page. Learn more(opens in new tab).
  • [7] Provisioning
    Get a summary of your SAP System Provisioning readiness and track how many systems are available to start provisioning. This section displays three key metrics across three separate status cards. To be Provisioned represents the total number of systems, further categorized into Ready to be Provisioned or Paused status. Tap any of the three status cards to view that specific category with the filter automatically applied on the Provisioning list page. To view all Provisioning data, tap the section header to enter the Provisioning list page. Learn more.
  • [8] Cases
    See an overview of cases requiring your attention. By default, the list is displayed grouped by status of Customer Action, SAP Proposed Solution, In Process by SAP, and Not Sent to SAP.  You can also define your own cases view. Select the section header to enter the cases list. Learn more.
  • [9] Service Requests
    See an overview of service requests by status. By default, the list is sorted by updated time. Select See All to enter the service requests list. Learn more.
  • [10] Get Support
    Report a case or start an Expert Chat. You can also contact the Customer Interaction Center (CIC) for non-technical assistance. Learn more.
  • [11] Focused
    Shows To-Do and To-Watch list with the tasks that require action and attention. Learn more.
  • [12] Learning
    Recommend content you may be interested in from SAP News and Customer Stories. The recommended content type can be selected using the slider icon which allows you to decide which content you want to view.
  • [13] Me
    Access your profile, settings, Help Center, Feedback, and About. You can add multiple users and switch between different logged-in S-Users without having to log in again. Learn more.